Broadband speed is almost non existant 0.19mb and ...

So as some of the helpful people on the forum will know ive been having problems with getting the speeds i was told id get, but the past day or do ive been running 6mb download (i should have 10.50-19.50 but thats another story) but now for the last couple of hours ive been getting a download of 0.19mb..........i mean seriously? i live 30 seconds away from my exchange -_-.
but yea for anyone whos interested heres my adsl stats but they have been the same for the past few days.
0.19 Download: http://www.speedtest.net/result/1238179265.png
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 08:56:34
Downstream:
6.836 Mbps
Upstream:
1.004 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
2.7 dB / 5.9 dB
Line attenuation (Down/Up):
44.3 dB / 18.8 dB
Output power (Down/Up):
20.8 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
654723 / 277
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
379822 / 225
Error Seconds (Local/Remote):
83325 / 189
Seriously BT sort you're line and exchange out please.....and yes i sent an email to the mods sunday.

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1026 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1026 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7000 Kbps(DOWN-STREAM), 1027 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 25.5:20.12:54.44 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
800 Kbps
0 Kbps
1027 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 800 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1027 Kbps

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hi i have recently moved house and got broadband swapped 2 my new address and my broadband speed is really poor it is 104kps and my upstairs neighbour has the same hub and bt subscription and they have 4.454kps how can i get my speed up as i cannot play online games due to the poor speed here is my speed test results
Download speedachieved during the test was - 104 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
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is this wat im needing 2 show u
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 2:49:40
Downstream
7,648 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 25.0 dB
Line attenuation (Down/Up)
16.0 dB / 8.0 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
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Loss of Signal (Local)
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CRC Errors (Down/Up)
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HEC Errors (Down/Up)
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Broadband speed problem

every time it rains/windy I get severe crackling/noise on my line which then affects my broadband speed. at the same time if I look at the broadband log file the broadband restarts continuously during this time.
A similar problem occurred about 18 months ago and Engineer resolved by fixing a connection on a pole somewhere down the road.
I logged a call yesterday as it wa raining and there was crackling on the line, and no surprise broadband spped dropped to unusable. Openreach arrived today and said he can only check the master socket for noise and not anything else.   as expected line is clear (its sunny) , no noise and he also checked one of the other sockets as well which checked out ok. My broadband master socket is located in the garage.
Currently, my broadband speed is so slow its basically unusable and I really can't want the supposidly 3 days for it to sync. is there anyone I can call to escalate this.    ALso appreciate any guidance on how I can log a call to get engineer to perform an external test as well.
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stats below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:26:01
Downstream
576 Kbps
Upstream
416 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.4 dB / 6.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.4 dBm / 12.4 dBm
Loss of Framing (Local)
3
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
1249 / 0
CRC Errors (Down/Up)
18 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
29

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Local engineer arrived this morning and found cable corrosion inside the box on the gable wall where the external line comes onto the property.    I expect broadband will now take a few days to settle down.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:21:55
Downstream
544 Kbps
Upstream
384 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.7 dB / 7.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.3 dBm / 12.2 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
14
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28 / 0
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
129

Slow broadband speed and freezes 1 hour early morn...

I sometimes work during the night at home - but most nights between 01.30 and 02.30 am my broadband speed slows down drastically, sometimes causing freezing and websites cannot be accessed. By 3am it starts to ease up. At the moment speed is ok at other times. Anyone any idea why this might happen, especially since it is so regular. When I spoke to the call centre they hadn't a clue why this would be happening. This has been happening over the last couple of years but I have never been given a possible explanation.

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Broadband speed has been slow for almost 2 weeks.

I have been getting slow to extremely slow connection speed for almost 2 weeks now.
IP Profile for your line is - 9446 Kbps
Download speedachieved during the test was - 3548 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Just made this test and this is the FASTEST i have ever tested on the connection. Usually its more like 1000-2000kbps
The upload sits around 40-70kbps most of the time which is also extremely slow.
I have tried using 4 different filters. 2 different routers and my computer is directly connected to the router. I had no problems before this and my speed has always been good or great (20000kbps)
I have used a lot of time on the phone with the call center and they keep coming up with useless explanations and excuses for why the connection is slow (I work with this every day myself so i know that they have no clue)
This is my last shot to get a solution to this problem. If not i guess i will have to change service provider since the connection i have now is so bad i cant do anything else than reading stuff on the internet and sometimes watch a youtube video. My internet connection is vital to me since i use it for work so this is very annoying.
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edit: Here is the information from my Home Hub 3:
Line state:
Connected
Connection time:
0 day, 05:44:00
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.2 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
715571 / 217331
CRC Events (Down/Up):
11417 / 0
The master socet i am using is the Openreach

Here is all the information i could find for you together with a full test. I have done a factory reset two times without any luck
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
3712 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3712 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :10707 Kbps(DOWN-STREAM), 104 Kbps(UP-STREAM)
IP Profile for your line is - 9446 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
66 Kbps
0 Kbps
104 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 66 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 104 Kbps
Connection information
Connection time:
0 day, 07:19:37
Data transmitted/received (GB):
0.025 / 0.413
Broadband username:
[email protected]
Password:
Not configured
TCP/IP settings
Broadband network IP address:
109.145.31.7
Default gateway:
217.32.142.99
Primary DNS:
194.72.9.38
Secondary DNS:
62.6.40.162
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 07:20:32
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.0 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
899778 / 312169
CRC Events (Down/Up):
11417 / 0

Very slow or non-existent broadband in the evening...

Why is it that when you contact BT about a slow or non-existent BT broadband every evening, they doggedly maintain that testing the line and waiting seven days will solve the problem? My BT broadband works wonderfully well during the daytime but slows to a standstill in the evening, not really a line problem, rather a bit of exchange congestion I think, unless of course you believe in conspiracies.
What if BT are actually setting the lines that have the old white HomeHub and Internet phone to a lower priority than the Infinity lines, to boost the performance of the new connections and encourage, (force), the current HomeHub users to upgrade? I rather like having two telephone lines, and would rather not upgrade and lose the second line, but I feel that this is not what BT want.
So if I'm forced to upgrade and lose the Internet phone it's off to Sky, those Murdochs need all the help they can get.
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Go to Solution.

Hi evm001 & Ropy
I am really sorry that you have had problems getting this sorted out. I'll be happy to get involved and make sure we get your service fixed if you can give us one more chance?
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed is almost non existant 0.19mb and ...

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