Broadband speed / lack of master socket

My broadband speed according to all the speed tests is around 0.5Mb/s - sad, I know. One of the things I wanted to try to bump it up a bit was to plug the router into the master socket. It looks like we don't have one but one of those old junction box things above the front door. Has anyone had any luck trying to persuade BT to replace a junction box with a normal master socket? All advice welcome.

That thing above your door will just be a block terminal, they have them in place because the external cable can not extend inside your premises for more than two metres. This is because the plastic sheathing on it releases chemicals when burns, but to be honest if your house is on fire there are probably 101 other plastic household items that will also release harmful fumes on top of the already harmful fumes from the fire itself.
By the sounds of you will just have a LJU for your NTP, aka master socket. Will probably have the old T logo on it?
Anyway, as mentioned above you can't just ask they come and replace it. Openreach operate a 'if it ain't broke don't fix it policy' so if you called an engineer out they will charge you £130 for a wasted visit as it will have been right when tested. Depending on the engineer, he may replace it while on site but chances are he might not as it will be an easy close for him and he can get to his next job.

Similar Messages

BT Faster slow - lack of master socket the problem...

My new BT Faster FTTC broadband is not delivering the promised speed, and I hoped someone here might have some knowledgable suggestions.
I was promised a speed of 12-18Mbps down, but it's actually delivering (on first day) just over 8Mbps.
(The promised speed matches that returned by the dslchecker for my number, and the actual speed has been measured using speedtest.net as well as BT Wholesale speedtest).
Wondering if at least part of the problem is that the premises doesn't have a proper master socket. The only live sockets are "extension" sockets. I've plugged into the one of these nearest the small BT junction (?) box just inside the house to try to optimise speed.
I did warn BT that the house didn't have a proper master socket and requested an engineer install for this reason, but they insisted I try a self install of the HH5 and "see how it goes". I wonder if the speed wouldn't be improved to something closer to that promised if there was a master socket installed (an NTE5 or even a SSFP Infinity).
Any advice on how I should proceed and/or whether I should go back to BT to request they install a master socket? Any and all help would be much appreciated!
In case of any help, here are the hub stats from the "Helpdesk" view:
Product name: BT Home Hub
Serial number:
Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
Board version: BT Hub 5A
VDSL uptime: 0 days, 03:02:33
Data rate: 1257 / 9395
Maximum data rate: 1257 / 8953
Noise margin: 6.1 / 6.0
Line attenuation: 0.0 / 35.2
Signal attenuation: 0.0 / 27.6
Data sent/received: 39.0 MB / 229.6 MB

Thanks for the reply John. The checkers are still giving me the same results as yesterday, screengrabs now attached:
1. Product name:   BT Home Hub
2. Serial number:   +
3. Firmware version:   Software version 4.7.5.1.83.8.204 (Type A) Last updated 28/02/15
4. Board version:   BT Hub 5A
5. DSL uptime:   0 days, 00:33:28
6. Data rate:   1261 / 9260
7. Maximum data rate:   1269 / 9293
8. Noise margin:   6.2 / 6.1
9. Line attenuation:   14.9 / 36.5
10. Signal attenuation:   14.9 / 28.6
11. Data sent/received:   13.4 MB / 188.7 MB

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Cannot find BT master socket to test broadband

House is less than 18months old and had all phone sockets installed prior to moving in as first occupants. BT line connected after 2weeks. Engineer did not enter house. Now have problem with broadband and have been told I need to connect the router to the BT master socket for test purposes but cannot find one! All internal sockets are standard phone sockets.
BT line comes up from ground outside on front wall near door in a BT 'Openreach' box which is a flip-down, secured by a screw. On opening this the BTincoming connection is sealed, then there is a plug, which if removed disconnects the internal lines. Then there is a connector to which the blue/white/orange leads coming out from through wall from inside the house (white covered cable) are connected. The other side of this wall is underneath the built-in kitchen units and has no master socket anywhere.
Have been banging my head trying to explain to ISP that I cannot connect to a master socket as cant find one. Should I have one or is the outside box all I get? If so, how do I connect the computer to the (6 pin) socket outside?

New build properties are now being fitted with a new Network Terminating Equipment box, the XNTE, instead of the previous NTE5 master socket. This is fitted outside the property and BT responsibility ends at the XNTE. This is the box you referred to with the flip-down cover. It contains all the master socket components. The socket in the XNTE is a BT test point and requires a special plug - it is for BT use only.
In order to eliminate your internal wiring you would need to connect a standard slave socket at the XNTE in place of the white covered cable. Make a note of the way the existing cable is connected. The official connections are pin 2 - Blue, 3 - Brown, 4 - green, 5 - Orange.
See http://www.openreach.co.uk/orpg/networkinfo/developnetwork/downloads/Builders_Guide_3_1.pdf
Peter

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Very Slow Broadband Speed for 2 months, and very U...

Hi
I know exactly how you feel (Giza). I took out BT Total Broadband and had it installed on 02/12/2010. Day one I have 6.75 mbps, which was great as my previous provider only gave me 5 mbps max. So I was well please.
Then day two it dropped to 4.35 mbps, not much to worry about, just though as it was Friday the network would be busy. Then on day 3, I was getting 0.65 mbps, and I have battling with BT ever since.
I have had the usual c**p from BT in India about moving the router due to interference etc, but of course non of them worked. Finally they advised I needed an engineer to come out, so I booked it for next working day between8am and 1pm, he arrived at 12.45, so a good job I took the day off work.
All he did was re-wire by master socket, called a help desk and told them to reset my IP profile, and was going in 30 minutes. He just told me to keep and eye on my speed as it should get faster within 5 hours. 48 hours later still at 0.65 mbps. So once again called BT to be told they are still working on the problem and will contact me when it is fixed. Two week later, still no increase in speed.
So I called them and they apologise for not getting back to but they were very busy. Their solution was that I needed another engineer to visit. So again I book the next available slot, but this time for afternoon slot 13.00 to 18.00 hours, so I only need half a day off work (obviously BT don't realise people work).
He arrived at 13.45, and he seem very knowledgeable to the other guy, and he even advised he had worked for BT for over 28 years. He check the line coming into the house first then the same test at my socket, and advised there was not problems there and my line was above average quality and I was on a ADSL2 21C exchange (whatever that means), so he decided to go to the cabinet at the end of the my street, he was gone about 45 mins. He came back to advise it appeared I was cross-communicating with another circuit. He did another line test, but had to call the help desk to reset my line again as it was not giving his little box of tricks access to my full capacity.
Buy the time he was done it was 17.45, and had got me up to 10.9 mbps hand-shake with the exchange (I was so please I could have kissed him), and rang through to another help desk to reset my IP profile again to increase my speed, but as it finished at 18.00 he waited to see if it was done, but did say it can take anywhere from 5 minutes to 5 hours for the request to be processed.
So left the computer on, and did some chores. Now when he left my router had been connected for over an hour and a half and he advised there should be no reason for it reset. At 18.15 the router crashed, when it came back the hand-shake had gone down to 9.6 mbps, but my speed was still at 0.65 mbps. Then at 6.30 the router crashed again, then again, and again. Finally came back on at about 19.00. The hand-shake had come back at only 4.55 mbps.
Then at 19.30 I got a call from BT to say they were calling to see if I was happy with the service and had the engineer fixed the problem. Funnily enough just as they called the router crashed again. So I advised them of the above, and was told to do a hard reset on the router (use a paper click to press the reset button). Waited till I was re-connected. I was then told to test my speed at speedtest.net. Which I did, and I was getting, wait for it 2.35 mbps. The woman on the end of the phone advised, there you go it is fixed.
To which I clearly advised was not the case, and I should be getting 8.5 mbps as per the engineers advised. She all she could say was she needed to speak to the technical team and call me back. Which I was surprised she did at 20.20. Next action is to have another engineer come out and check the fault.
So now I am on my 3rd engineers visit, booked for this Friday afternoon. I did call the help desk, and asked for my service to be cancelled as I was that mad and upset about the service, but was told that as it was not BT's fault over my speed (god know's who's fault it is) I would need to pay for the remaining 15 months of my 18 month contract, but if I got the engineer to note on my account on Friday that it was their fault, I could cancel free of charge.
So been at work all day today, and though I would check my speed. Hand-shake now at 1.15 mbps, and my speed is at 0.65 mbps once again.
While writing this, I did not notice my Hub has once again crashed, and is just sat on yellow for Broadband. Of course if you are reading this I got it re-connected.

Good fun isn't it
After all that I would (including your other topic )
1 ask for a new hub or try another router if possible
2 Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
Solved!
Go to Solution.

Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Broadband speed is low.

Hi,
I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 01:26:37
Downstream
5,479 Kbps
Upstream
763 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
31.1 dB / 10.3 dB
Line attenuation (Down/Up)
18.9 dB / 7.8 dB
Output power (Down/Up)
35.0 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
7 / 0
Thanks.
Tom.

HI welcome to the forum
Yes your noise is the problem that has risen because of disconnections
can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Low broadband speed (narrowband)

On the 14th of January I lost my telephone service and obviously my broadband.
I telephoned the help line with my mobile phone and after speaking with an Indian lady in India for 45 minutes she said she was going to run some tests and please would I not use the telephone or the broadband while she did it. I informed her that I had said right at the beginning that my telephone and broadband was not working, se then said that she now had to pass me onto a different department!
I was put through to another lady this time in England who told me what the problem was in 2 minutes. Why can’t you have your call centre in this country so that the staff can understand the problem?
On Wednesday 19th January an engineer called to fix the telephone line and I can now use the land line telephone.
That evening I switched on my computer and the broadband was working but extremely slow, I called the broadband help line and they ran some tests and got me to do some things like re-cycling the router etc.
I borrowed a router (the same as mine) from my friend who lives 3 doors away, we plugged my router and then afterwards tried his straight into the master socket, we tried 2 different computers and 2 filters, all had the same symptoms broadband speed or 135 kb/s.
An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed. He left saying that I would have up to 11 MB/s within 24 hours.
Today I have 250 KB/s
I have now spent in excess of 8 hours on the phone and I have not got anywhere.
Every time I phone the broadband help i am told that I have to wait another 24 to 48 hours for it to fix itself
It is now Saturday 6th February and my download speed is 144 kb/s
I have now been without broadband for 24 days
My line speed is 11 Mb/s but the download speed is capped at 250 kb/s (from the bt speed test)
How many more weeks do I have to wait - nobody at BT cares
I am a very unhapy non user.

If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

(South wales) Very bad Broadband Speed, please he...

Hi there guys. First off i tryed reading the stickies and didnt find anything that helped me.
Ill explain whats going on. Ive only been with Bt for about 2 months, the told me that i can get 3.Mbps on my Line, so ofc i have 2.5 but only 0.5 of a meg wasnt a big deal to me. 3 days ago there was a problem in our living area and was confrimed by the Bt BB service status that i phoned and they said that the problem would be resovled in 2 hours, after about 4 hours we phoned again and said there were no further problems.
BUT since then (3 days) broadband has be so very very slow its honestly unbelieveable, last time i did a speed test at speedtest.net, i was 0.16 Download (page took 2 mins to load literally) and its been between 0.16 - 0.43 the fastest ive seen it go. Ive also not changed anything in my home.
Ive got the 2.0 hub pluged directly into the master socket, i dont have sky tv or other phones around the house to interfere. My router is siting on a small table on its own, no where near cheap cordless phones(only got the hub phone) no speakers or anything. this is also my 2nd hub
heres a copy paste job from the hub manager.
Line state
Connected
Connection time
0 days, 0:13:31
Downstream
283 Kbps
Upstream
546 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.8 dB / 8.8 dB
Line attenuation (Down/Up)
56.5 dB / 31.4 dB
Output power (Down/Up)
17.8 dBm / 12.2 dBm

Hi,
First thing your router has not been on long 13 mins on your post, 3 days it will take to get up to speed, however you should see a increase in 24 hrs if no other issues but I have feeling you do have a problem, run a speed test do it three times every hour or so. Your first test shows it is slow and at that point it will not get any faster really. Have you tried the noise line test.
Try this link this will give you some idea on the speed you will get, if all was perfect, you should also take perhaps 1mbps off, to have a reasonable estimate.http://www.kitz.co.uk/adsl/max_speed_calc.php.
Just enter your line annuation it is 56.5.
Also give the mods a post here with a link to this thread, they will need your name and number, [email protected]
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Awful broadband speed, line noise + disconnecting ...

We're experiencing very slow internet speed, as well as noise on our phone line, to the point where we can hear voices in addition to static etc. Our BB speed fluctuated from a decent IP Profile to a bad one (<500kb) and I can only assume that the noise on the line is the cause.
We've gone over the tests and phoned support, who ran a test at their end and said there was nothing wrong with the line, but when they phoned back, noticed the noise.
BT suggested an engineer call out, but we've put this off until next week ~ a friend of the family who's a qualified electrician is coming to have a look first.
We can't locate our main phone socket to rule out internal or external problems - we think its in an inaccessible part of the loft, which would be a nightmare if this is true. The electrician should be able to confirm this at least.
From my troubleshooting and a rather helpful BT support member, we both came to the conclusion that the phone line is causing the problems. This would explain the noise, and the poor IP profile that fluctuates so much (from >2500kb to 135~500).
If someone answers the phone, our broadband gets immediately cut off. Have tried different microfilters. What does this suggest?
If our master socket is in the inaccessible part of our loft, what sort of costs can we expect to get a new master socket, if this is even possible?
Thanks a lot.

when you find out, could you let me know as I have had this exact same problem for 5 months. BT cant fix it.

Very slow Broadband speed please help!

Hello to all, I have recently joined BT from Sky and I am due to have Bt infinity installed mid October so hopefully my issue will be resolved then, however since joining BT Broadband I have had appalling internet speeds averaging 0.3 mbps! I can’t even watch the BT help videos online!
My current BT broadband was completed on 11th September and I was told wait 3 days for the line to stabilise which I did with still speeds of 0.3 mbps. I re contacted BT after this time and was told to do all the usual checks which I did. To put you in the picture my router is connected to an extension socket in my lounge and my master socket is located on a window sill in my hall way.
I can’t connect my router to my master socket as I have no power there and it is impractical to do so due to the space on my windowsill.
I was then told that my IP profile or BRAS profile was low and would be looked into. This was and three days ago I was told that they had completed their work at the exchange and sthe peed should be improved. My line now has an IP profile of 0.42 which yes is an improvement but I know my line is capable of more from when I was with sky it was around 1mbps.
I was then told I would have to wait until after a 10 day period from when my line was activated and then call back if no
improvement - Today no change speeds are as follows:Download speedachieved during the test was - 0.36
Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line
is - 0.42 Mbps
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 23:17:30
Downstream:
480 Kbps
Upstream:
448 Kbps
12:02:33, 18 Sep.
DSL noise margin: 14.00 dB upstream, 5.80 dB downstream
12:01:51, 18 Sep.
DSL noise margin: 9.00 dB upstream, 6.10 dB downstream
I am fed up of calling tier 2 support is ther a knowledgeable customer/BT Moderator out there who can kindly help me
Kind Regards
Dave

obviously connecting to an extension socket is not ideal and as you cannot connect to test socket you cannot rule out problem with your internal wiring causing the poor speed
have you removed the bellwire from terminal 3 in all sockets?
bellwire removal
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Broadband speed / lack of master socket

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