Broadband Speed - Locked at 500 Kbps

I've been having issues with both my broadband and phone line. My phone and Belkin router are plugged into the main phone point via a Safecom filter.
I have been getting speeds of 3.4 from the Broadband in the past few months after the line was reset after slow speeds. Last Thursday I unplugged the filter and replaced it with a another filter to try and cure the terrible line quality we have. Not only did this not work but it also seems to have had an effect on my broadband speed.
Has my broadband been capped for fear of a dodgy line because I have been unplugging it to try and cure the phone line issues? If so when does this revert back to normal?
My stats from speedtestbt :-
Download speedachieved during the test was - 503 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :832 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
My stas from ADSL :-
Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
832Kb
448Kb
   Noise Margin
25
22
   Output power(dBm)
119
172
   Attenuation(dB)
44
25
So to sum up. I still have a terrible line (bad enough to not be able to hear anyone) and my broadband appears stuck at 500 kbps.

if a different line and different number should be ok.
if you had crackle or hissing when you tried quiet line even with cordless then you need to report a phone fault dial 151. Do NOT report a broadband fault. get phone line noise free and will really help your broadband.
your line is not capped but your connection speed is low which results in a 500 profile. If you can get connection speed up then profile will follow in a few days stable connection.
but noise problem first
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Similar Messages

Broadband Speed stuck at 488 kbps for the past two...

Hi I was wondering if anyone here or any of the mods could help me determine why on earth Iv been stuck on a download speed of 488 kbps for the past two and a bit months... Previous to this problem I did have a connection which was dropping every hour or so but the line seems to have stabalized and there is no noise on the line.
Here are the stats from my Router.
Thanks
Connection Information
Line state
Connected
Connection time
7 days, 12:20:40
Downstream
576 Kbps
Upstream
443 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
30.7 dB / 29.4 dB
Line attenuation (Down/Up)
23.6 dB / 9.1 dB
Output power (Down/Up)
29.9 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
Solved!
Go to Solution.

Hi you are in a banded profile due to a number of disconnections as you have had 7 days continuous connection I suggest you contact the forum mods and ask them to lift the banding for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unacceptable broadband speed? 352 Kbps download

My broadband speed has never been great but now feels slower than dial up! I am unable to use iplayer/youtube etc. Downloading occasional films has to be done overnight as it takes hours. There is nothing wrong with my computer and live less than a mile from the Leigh on Sea exchange. I have been tracking the speed using Broadband Speedchecker.co.uk and in 2010 was getting acceptable results
28/03/2010 13:19:13
720 Kbps
369 Kbps
86.179.175.82
26/03/2010 09:56:18
720 Kbps
368 Kbps
86.179.170.201
26/03/2010 09:36:58
720 Kbps
342 Kbps
86.177.51.202
26/03/2010 09:36:09
720 Kbps
367 Kbps
86.177.51.202
25/03/2010 16:06:02
1216 Kbps
368 Kbps
86.181.107.19
22/03/2010 19:32:24
1448 Kbps
366 Kbps
86.178.35.148
however latest results are
17/09/2011 17:15:50
352 Kbps
615 Kbps
86.177.251.105
17/09/2011 16:20:55
296 Kbps
647 Kbps
86.177.251.105
27/08/2011 14:58:19
360 Kbps
658 Kbps
86.179.48.208
24/08/2011 13:50:27
384 Kbps
657 Kbps
86.179.168.26
24/08/2011 13:49:43
360 Kbps
646 Kbps
86.179.168.26
23/08/2011 21:03:26
48 Kbps
31 Kbps
86.183.147.187
22/07/2011 14:23:22
344 Kbps
570 Kbps
86.181.104.2
22/07/2011 13:45:16
344 Kbps
376 Kbps
86.181.104.2
13/07/2011 20:10:32
352 Kbps
680 Kbps
86.181.106.215
The BT speedchecker says 600-7150 kps is acceptable but I'm not getting anything like that now. The latest test page said there were no problems! I am reluctant to speak to the Overseas Technical Dept as it took me 5 months to get connected to broadband with much stress and an eventual complaint to Ofcom as there was a problem with the wiring at the exchange, which I kept telling them. My router is new and working fine. I suspect the wiring may need tweaking again. I don't want to start taking my PC apart!
All I want is for an engineer to check the wiring at the exchange round the corner but how and who do I get to organise that?
Any help would be gratefully received!
Non technical and fed up middle aged lady!

Hi there. It looks like the broadband/accelerator plate, has BT logo on the top. Latest BT Speedchecker results are Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
303 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 303 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
2. Upstream Test: -provides background information.
Upload Speed
665 Kbps
0 Kbps
828 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 665 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 828 Kbps
I have tried to access http://192.168.1.254 but page comes up as IE cannot display.
Any suggestions?
Many thanks

Low Broadband speed = line fault?

Hi,
We have had a very slow download speed since the high winds started last week (live in a rural area about 1 mile from exchange).
I have run through the BT Broadband speed wizard & not improved the speed.
ADSL Speedtest results are:
Download speed achieved - 194Kbps
                           Acceptable = 50-250Kbps
                           DSL 3424Kbps (downstream)
          448Kbps (upstream)
                           IP Profile = 250Kbps
Now, I don't know what it was before - but this appears to me to be pretty slow!
If I understand the notes correctly? for 3424Kbps we should be getting 600 to 7150Kbps throughput speed?
All I know, is that pages are taking an age to load...
Any thoughts on what to do next please?
PS After restarting the Hub 2.0, we got the following results:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:20:46
Downstream
5,120 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 23.0 dB
Line attenuation (Down/Up)
48.0 dB / 29.0 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2701 / 0
CRC Errors (Down/Up)
64 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
16
Appears faster on paper - but still as slow loading pages!
Solved!
Go to Solution.

Hi again,
As promised, we have left on 24/7 & not re-set etc. Although it seems to have re-set itself a few times.
I am amazed at the low 480 Kbps speed! It is usually around 5400 Kbps...
Test1 comprises of Best Effort Test
Download Speed
243 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 243 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :480 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
ADSL line statusConnection information
Line state
Connected
Connection time
1 day, 15:47:51
Downstream
480 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
29.3 dB / 19.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
15.3 dBm / 11.9 dBm
Loss of Framing (Local)
14
Loss of Signal (Local)
28
Loss of Power (Local)
0
FEC Errors (Down/Up)
26086 / 1
CRC Errors (Down/Up)
1766 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
7085

Broadband Speed Slow - what do the speedtest resul...

I am experiencing slow download speed, video slow and jumpy etc. I have run speedtest and the results are below. I have a BT Total Broadband Option 3 package with up to 20Mb download, why do I struggle to get 0.25Mb, one hundredth of the advertised and now in my mind very expensive service?
Rob
Download Speed
279 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 279 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Solved!
Go to Solution.

Is this the information required?
Rob
Broadband connection details:
Downstream
6,720 Kbps
Upstream
448 Kbps
Connection time
0 days, 3:35:11
Data transmitted
23.11 MB
Data received
138.35 MB
Broadband user name
[email protected]
Troubleshooting
Information for Helpdesk agents
Product Name
BT Home Hub
Firmware Version
6.2.6.E
Board Version
V10
ADSL Uptime
0 days, 3:33:59
Bandwidth
448 / 6,720
Broadband Username
[email protected]
Wireless Security
WEP-64
Wireless Channel
7
Firewall
Standard
441202335519
Registered
VPI/VCI
0 / 38
Line Profile
Interleaved
Wi-Fi Community
No

My Broadband speed

Hi , recently my download speeds dropped from avg 600kbps to 18.3kbps. But now my speed tests are showing 333kbps which is a huge drop from 6500kbps, I phoned bt India today and had my line tested the result shows that I am receiving Meg. Ok so there seems to be a problem, this part India couldn't help me with so any ideas or answers would be fantastic, I use my broadband mostly for streaming TV and online video gaming through an xbox 360 both of which are undoable with my speeds. Please help I pay a lot of money for a service which has been slower than dial-up Internet for almost a week now!
Download speedachieved during the test was - 334 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6944 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
done a speed test why is my profile 350 kbps?
Solved!
Go to Solution.

Hello,
I am having a similar problem but my router is on all the time and never reset. The broadband has been slow for a couple of weeks now, any ideas?
Here's the speed test:
1. Best Effort Test: -provides background information.
Download Speed
217 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 217 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :8127 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.54:12.82:85.99 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
353 Kbps
0 Kbps
443 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Extremely slow broadband speed

Hi,
Any help would be appreciated
I have recently had to move from my old BT Wireless Network 1250 route as it finally gave up after a number of years to the BT Home Hub V1.5, that has been in storage since it was sent to me.
The problem is the speed of the broadband has dropped considerably from a comfortable average of 3.5Mb to 0.5MB.
I changed the routers last Monday and the speed was slow during the week, I also had to restart the router on Friday as I installed the BT Broadband Accelerator that had just arrived.
The results from the BT Speed test are
Download speedachieved during the test was - 457 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The Home Hubs information is
Uptime:
2 days, 0:10:04
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 6,784
Data Transferred (Sent/Received) [MB/MB]:
36.56 / 187.42
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
17.0 / 34.0
SN Margin (Up/Down) [dB]:
18.0 / 12.5
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 28,398
CRC Errors (Up/Down):
0 / 10
HEC Errors (Up/Down):
0 / 8
Line Profile:
Interleaved
Any help anybody could give would be really appreciated

Hi Christopher,
Recently you have synced at a very low speed which has driven your IP Profile down to 500kbps.
This will take around 5 days maximum to clear up. Make sure that you do not restart your router during this period.
Hope this helps
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Broadband speed dropped from 2 meg to less than di...

Hi everyone this is my first post, I am looking for some help / advice with an ongoing speed issue I have just joined BT broadband, my equipment setup is a D-Link 320 modem set in bridge mode to a cisco/Linksys E4200 router as they suit my need I only use the internet for surfing maybe the odd song / app from itunes plus online gaming through XBox live, when I first set everything up on 1/7/2011 I was getting a healthy 2,5 meg the max that my line is capable of getting, I did a another BT speed test on 3/7/2011 results below as you can see things have gone very wrong and I am getting less than dial up speed very frustrating.
Download speedachieved during the test was - 420 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
9/7/2011 I did another speed test today at 13:00 hour results below
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
It has been 9 days now my equipment has been left on 24/7 but as you can see nothing has changed I know about the 10 day training period for things to settle down etc but surely I should have seen some improved by now i.e. my ip profile increasing a little
As I pulled 2,5 meg when I first set everything up does that mean my line is ok and should of stabilised by now or has my line been capped for some unknown reason
any help or advice is appreciated
many thanks
Solved!
Go to Solution.

hi yea Iv just a quiet line test and everything seems fine no noise.
I forgot to explain my equipment is connected upstairs using an ADSL approved extension cable that I bought from the BT shop as well as an I,plate, but I had the same issue with my last provider and I connected direct to the BT socket downstairs and I have been having the same issue this is why I changed to BT. Hear are the router states from last provider these were taken on 17/6/2011
ADSLValues
DescriptionThomson Livebox 2 Mini uk v7.1-h323
ManufacturerThomson
SerialNumber0812GH0WD3678CP
HardwareVersionT-E.1.0
SoftwareVersion6.3.9.6
DestinationAddressPVC: 0/38
ModulationTypeADSL_G.dmt
ATMEncapsulationVCMUX
ModemFirmwareVersionbcm96358_ADSL_PHY_A2pBT009c1.d17d
StatusUp
LinkStatusUp
LinkType PPPoA
DataPathInterleave
UpstreamAttenuation275
DownstreamAttenuation500
UpstreamNoiseMargin190
DownstreamNoiseMargin79
UpstreamMaxRate1040000
DownstreamMaxRate736
UpstreamCurrRate448
DownstreamCurrRate608
UpstreamPower121
DownstreamPower148
UpTime902134
Stats.Total.Values
LinkRetrain3
FECErrors187816
ATUCFECErrors0
HECErrors61
ATUCHECErrors0
CRCErrors163
ATUCCRCErrors0

Broadband Speed Decreases Once Again

I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions. When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
the landline number). I have never received 3 .0Mb.
Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
Thanks
Nick
BT Speed Test Results
Download speed during the test was - 314 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Router Stats
08:32:20, 17 Jul.
( 66.760000) Time
synchronized with server 213.123.20.170
08:32:20, 17 Jul.
( 66.680000) Requesting
time from server 213.123.20.170
08:32:16, 17 Jul.
3 consecutive beacons
have not been transmitted
08:32:16, 17 Jul.
( 62.460000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:32:12, 17 Jul.
( 58.620000) WAN
operating mode is DSL
08:32:12, 17 Jul.
( 58.620000) Last WAN
operating mode was DSL
08:32:11, 17 Jul.
( 57.280000) PPPoA is
up
08:32:10, 17 Jul.
( 56.720000) CHAP
authentication successful
08:32:10, 17 Jul.
( 56.660000) Starting
CHAP authentication with peer
08:32:07, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
08:32:07, 17 Jul.
( 53.450000) Lease for
IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
08:32:07, 17 Jul.
( 53.430000) Lease
requested
08:32:05, 17 Jul.
( 51.470000) DSL is
up
08:32:03, 17 Jul.
( 49.410000) DSL noise
margin: 21.00 dB upstream, 15.00 dB downstream
08:32:03, 17 Jul.
( 49.340000) DSL line
rate: 448 Kbps upstream, 448 Kbps downstream
08:31:46, 17 Jul.
( 31.980000) Auto
channel selection (reason 'Power up') is complete. Selected channel: 6, noise
data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
08:31:44, 17 Jul.
( 30.380000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:31:44, 17 Jul.
( 30.090000)
Initializing transaction for event code 1 BOOT
08:31:30, 17 Jul.
( 16.250000) Booting
firmware 4.7.5.1.83.8.57.1.3 (Type A)
07:30:58, 17 Jul.
(527520.680000) DSL is
down after 484 minutes uptime
07:30:56, 17 Jul.
(527519.360000) PPPoA
is down after 484 minutes uptime
07:29:10, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
07:26:46, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
07:26:46, 17 Jul.
(527268.960000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
07:26:46, 17 Jul.
(527268.950000) Lease
requested
04:59:22, 17 Jul.
(518425.210000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
04:59:21, 17 Jul.
(518424.390000)
Initializing transaction for event code 2 PERIODIC
23:30:17, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
23:28:34, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
23:28:33, 16 Jul.
(498576.280000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
23:28:33, 16 Jul.
(498576.270000) Lease
requested
23:26:23, 16 Jul.
(498446.060000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:26:20, 16 Jul.
(498442.550000) WAN
operating mode is DSL
23:26:20, 16 Jul.
(498442.550000) Last
WAN operating mode was DSL
23:26:18, 16 Jul.
(498441.170000) PPPoA
is up
23:26:18, 16 Jul.
(498440.670000) CHAP
authentication successful
23:26:18, 16 Jul.
(498440.600000)
Starting CHAP authentication with peer
23:26:13, 16 Jul.
(498435.560000) DSL is
up
23:26:10, 16 Jul.
(498433.450000) DSL
noise margin: 21.00 dB upstream, 16.90 dB downstream
23:26:10, 16 Jul.
(498433.380000) DSL
line rate: 448 Kbps upstream, 192 Kbps downstream
23:25:57, 16 Jul.
(498419.560000) New GUI
session from IP 192.168.1.78
23:25:41, 16 Jul.
(498403.700000) DSL is
down after 3 minutes uptime
23:25:39, 16 Jul.
(498402.370000) PPPoA
is down after 2 minutes uptime
23:23:58, 16 Jul.
(498300.740000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:23:01, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 36 Mbps
23:22:51, 16 Jul.
3 consecutive beacons
have not been transmitted
23:22:51, 16 Jul.
(498234.000000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:22:47, 16 Jul.
(498230.510000) WAN
operating mode is DSL
23:22:47, 16 Jul.
(498230.500000) Last
WAN operating mode was DSL
23:22:46, 16 Jul.
(498229.140000) PPPoA
is up
23:22:46, 16 Jul.
(498228.650000) CHAP
authentication successful
23:22:46, 16 Jul.
(498228.580000)
Starting CHAP authentication with peer
23:22:41, 16 Jul.
(498223.550000) DSL is
up
23:22:38, 16 Jul.
(498221.450000) DSL
noise margin: 21.00 dB upstream, 15.30 dB downstream
23:22:38, 16 Jul.
(498221.380000) DSL
line rate: 448 Kbps upstream, 896 Kbps downstream
23:22:37, 16 Jul.
(498219.790000) New GUI
session from IP 192.168.1.78
23:22:36, 16 Jul.
(498219.460000) New GUI
session from IP 192.168.1.78
23:22:25, 16 Jul.
(498208.350000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:54, 16 Jul.
(498176.630000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:47, 16 Jul.
(498169.630000) DSL is
down after 8299 minutes uptime
23:21:45, 16 Jul.
(498168.310000) PPPoA
is down after 8299 minutes uptime

Hiya
At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
This upgrade was supposed to increase speed up to around 12mb and be more efficient.
Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
I got home from work on the 15thJuly and found connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
So if you want connection speed slower than old dial up modem service stick with BT
Anybody else been down this road ?
Victor Meldrew12

Another very low broadband speed connection

Hello all.
Got the BT Home Hub3 installed last November and was pleased with 4.5-5Mb speed but since around Christmas the speed seemed to continually halve until right now it is consistently around 0.4Mb.
There has been no other installations relating to the phone line either.
I have tried disconnecting other devices using the phone plus reconnecting the router to the other phone socket but no difference and gone through the simple troubleshooting advice.
Here are Hub settings-
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 24.0 dB
Line attenuation (Down/Up):
23.0 dB / 16.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
1964 / 21
CRC Events (Down/Up):
37 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
268 / 11
Error Seconds (Local/Remote):
0 / 0
What do you think then?

I am not sure about socket. I can see phone cable outside from computer and it goes around the house presumably to the main telephone we use downstairs.
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Connection information
Line state:
Connected
Connection time:
0 day, 01:43:27
Downstream:
3,776 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
1.0 dB / 0.0 dB
Line attenuation (Down/Up):
15.4 dB / 24.0 dB
Output power (Down/Up):
23.0 dBm / 16.0 dBm
FEC Events (Down/Up):
187 / 284
CRC Events (Down/Up):
388 / 311
Loss of Framing (Local/Remote):
7 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
335 / 267
Error Seconds (Local/Remote):
0 / 0

Broadband speed suddenly dropped

For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband Speed has plummeted. Problem in the High...

Last night my usually stable connection began grinding to a halt. I ran speed tests and I was getting very poor speeds compared to my normal 2 or so megs. Did the usual "fixes" the Indian call centre rattle off every time you're brave enough to call them to no avail.
After leaving it overnight the issue is persisting. This gives me cause for concern as something similar happened at the beginning of the year when a large portion of the highlands suffered the same issue, were all fobed off by the terrible call centre in India and the issue was only found and acknowledged on the forums after constant pestering from a group of customers. I only pray that this is not the case again as I was left with shoddy internet for nearly a week.
The other possibility from looking at the forums is my IP profile has become stuck suddenly, again an undesirable reason as it takes a long time for BT to acknowledge the issue and correct it and I use my internet heavily over the weekend and poor service impacts on me greatly.
Any news of work being done in my area or known issues would be appreciated but in the mean time here are my details.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 10:37:54
Downstream
3,776 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 22.0 dB
Line attenuation (Down/Up)
50.6 dB / 30.0 dB
Output power (Down/Up)
6.0 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
176 / 1
CRC Errors (Down/Up)
24 / 0
HEC Errors (Down/Up)
170 / 0
Error Seconds (Local/Remote)
20 / 1
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
302 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 302 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Many thanks for taking the time to look at my issue.
Solved!
Go to Solution.

Update: came back from work tonight and despite the speed test taking forever I was pleasantly suprised to find my speed has returned, possibly with a slight improvement on before the weekend. Thanks for taking the time to reply to my post.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2766 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2766 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

500 Kbps Max Achievable Speed

Hi there
I had great broadband for the first couple of weeks until my wireless router stopped working now replaced and never been the same since.
I have been getting similer speeds for the last 3 weeks I believe help is needed.
Downloads slow and impossible to watch you tube or ITV player Buffer Buffer Buffer (-:
Lorraine
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
162 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 162 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :574 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.42:7.42:92.68 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
359 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 359 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 440 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.

can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive Reduction in Broadband Speed

Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speed and random disconnection...

I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop. Im in scotland, dundee in the DD2 post code area if that matters.
I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
Any help would be fantastic. I just want to be able to play my **bleep** xbox again
Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
DSL Connection
Link Information
Uptime:   0 days, 0:29:27
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 768
Data Transferred (Sent/Received) [MB/MB]:   19.28 / 20.58
Output Power (Up/Down) [dBm]:   12.5 / 13.5
Line Attenuation (Up/Down) [dB]:   27.5 / 47.0
SN Margin (Up/Down) [dB]:   23.0 / 13.5
Vendor ID (Local/Remote):   TMMB / IFTN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 1,216
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
Line Profile:   Interleaved
Aut inveniam viam aut faciam

Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
The speedtester on the other hand is working. Here are those results:
1. Best Effort Test: -provides background information.
Download Speed
409 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
307 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 307 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
Aut inveniam viam aut faciam

Broadband Speed - Locked at 500 Kbps

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