Broadband speed - new house
I hoping someone can help.
We moved into a new build house last September. As will all new houses, it has a XNTE box rather than a NTE5 master socket. The XNTE is connect to 3 telephone points.
We had a issue with the broadband, and a BT engineer came out to look into this. He mentioned the wrong face place was used on a socket (the face place has telephone points, TV points etc). He said two cable were fitted into one socket (to act as an extension), rather than just one cable.
To cut a long story short, he disconnected the other sockets, and the broadband speed improved from 6mb to 10mb. The electrician came around today, and connected the other sockets back. This cut the speed back down to 6mb.
My question is, should having two other sockets connected to the telephone system cause the speed to drop by half? No phones are connected to the other sockets.
I look forward to all the help!!
Solved!
Go to Solution.
they will do if incorrectly wired as the Openreach engineer removed them why were they reconnected again by the electrician
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Similar Messages
-
I moved into my new house on the 1st of this month from only 4 houes away down the road wherei was getting about 12mbp/s speed.
Soon as i moved here i was getting 10 then went down to 2mbs. I contacted them last week and said seemed unstable but seems ok now so removed a 2mb block i found they put on. i think the unstability may have been me turning router in and of few times...
Since then i havent seen a massive rise omly to 4mb/s and a disconection every day. will my speed go back to what i was getting before?
here are my stats:
Uptime: 0 days, 6:30:21
Modulation: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,127 / 4,463
Data Transferred (Sent/Received) [MB/GB]: 268.53 / 1.45
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 15.5 / 26.5
SN Margin (Up/Down) [dB]: 6.0 / 12.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2
Line Profile: Fastbt speed test:
Download speedachieved during the test was - 3579 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4463 Kbps(DOWN-STREAM), 1127 Kbps(UP-STREAM)
IP Profile for your line is - 3937 Kbps
Upload speed achieved during the test was - 852 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1127 Kbps
The phone line seems to be quite new with a openreach box installed upstairs in same room as water boiler if makes any difference? we have no other sockets installe in thehouse. will try the test socket maybe
don't have wired phone but tried with ours dect phone and no noise really heard. using homeplugs for wired connection bt same speeds when plug straight in upstairs.
Hasnt been connected long as disconnected itself. was connected about 20 hours before last auto reset. wondering whether to get them to install the line downstairs instea or upgrade to new hub?
In -
Will a new router increase my broadband speed in this configuration
How much (if at all) can I increase my broadband speed by getting a faster router. Here's my config:
DSL line --> DSL modem --> Lynksys BEFSR41 Router --> Ethernet cat-5 wiring in house --> TimeCapsule WiFi
The computers using this network are an Intel iMac (10.6), a PowerPC iMac (10.4), and two Intel MacBooks (10.6).
The modem/router are located in an in-wall distribution box in a utility room. I want to keep the hardwired ethernet available in case the WiFi quits temporarily. The TimeCapsule is in a good location (top shelf bookcase on first floor) for coverage of my 2-story house. In principle could eliminate the Lynksys modem, and use the TC as the primary router, but it would be difficult to physical locate the TC where it could both distribute to the house ethernet and have good radio reception.
Testing via the hardwire ethernet (using Speakeasy and speedtest.net) shows download and upload speed 1.27Mbps and 0.32Mb/s. My ISP is pacbell.net. I get the same result via my W-Fi. Speedtest.net tells me my result is about 40% of the average for pacbell.net to my zip code 94301.
I've heard there are much faster routers than the BEFSR41, but I don't know if my internet speed is limited by my current router or by pacbell's DSL service.
Any insights would be appreciated.Will a new router increase my broadband speed
No...your speed is only going to be as fast as your weekest link, which in your case is the DSL modem and the connection speed package you subsribe to. -
New contract, new hub, same broadband speed.
Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I've got an apple 3TB time capsule. It was working fine until we moved to a new house. The day the ISP showed up to upgrade my speed it stopped working. Now will not pick up signal. What happened what do I do?
What signal is it picking up? Are you joining wireless network? If so don't.. it is really poor way to run things.
Is it connected to a cable modem? Full router or just a modem type?
Try a reset?
Plug in via ethernet.. turn off everything.. wait 5min then restart cable modem.. if that doesn't work, give it a longer off cycle.. 15min or overnight.
We need more info. -
Recomended Broadband Speeds for new Apple TV
I was about to purchase an Apple Tv earlier today, but wanted to check the recommended broadband speeds for the service.
We suffer from speeds of 2.5mbps; probably not a problem with Apple TV - being able to download to the HDD for viewing later. However, streaming only is a little concerning - especially as we'd be looking at HD stuff.
Have Apple said what speeds are required? Is contents buffered to some sort of memory until it is ready to be viewed.The avatar HD film was 5.8gb in size from the itunes store. My internet speed is usually around 9.8mbps but can drop down to 7mbps in busy times. I rent HD films a lot and it usually takes about 20 seconds to 1 minute from pressing rent to being able to play the HD movies. Only once have I had an issue with the film freezing up half way through, it turned out the internet went down on my ISP side of things.
As apposed to having 2.5mbps I am not to sure on times but it would just be a case of waiting longer at the beginning before pressing play, for the film to build up in the buffer so you don't catch up to where the film has got to in downloading. That is if my understanding of the apple tv downloads and plays at same time is right! If I am wrong I would be very interested in knowing exactly how it works.
But to answer the question at the beginning I have not seen an official minimum download speed for the apple tv but looks like from other peoples experiences you can't go wrong with something bigger than 6/7mbps. -
From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse... Click to reply to this thread Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
Click to report abuse... Click to reply to this thread Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse... Click to reply to this thread Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse... Click to reply to this thread Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
Click to report abuse... Click to reply to this thread Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
Click to report abuse... Click to reply to this thread Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
Click to report abuse... Click to reply to this thread Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
Click to report abuse... Click to reply to this thread Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
Broadband Speed dropped and wont come back
Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman -
Broadband speed in close proximity
Hi,
Hopefully someone can help.. We're moving house next week and I work from home so I cancelled our current residential broadband yesterday and signed up for BT Business broadband and phone 11 Jan for the new place. I was originally quoted 2.5Mb as the most I'll get and residential broadband quotes Between 1.0Mb and 3.5Mb (Estimated speed: 2.0Mb). I tested the residential connection today with our soon to be new landlord and it was around a steady 2Mb. My inlaws live next door to our new place, yet they're quoted between 7mb and 8mb on the residential speed estimate checker. As far as I can see both terraced cottages (plus one other) are served by one cable coming from the BT pole on the main road. Another possibly unrelated fact, I used to live with the inlaws a few years ago and we were getting 3-5Mb with BT residential. Recently they signed up with PlusNet and could hardly get 0.2Mb. If it was related to wiring in the new house then maybe having the new BT Business line installed would sort that out? Something really odd going on, 2 houses next door to each other quoted completely different speeds :-/ Can anyone shed any light?
Thanks,
Jason
Solved!
Go to Solution.I managed to get the actual phone number today and I've run the details through Sam Knows and I get:
According to BT Wholesale, your phone line should be able to support a 3Mbps or greater ADSL connection via ADSL Max.
They're currently with TalkTalk. So if I understand correctly the speed estimate is checking the current line speed with TalkTalk? I'm wondering if TalkTalk are only providing standard ADSL in this area so they're only currently getting 2Mb whereas BT can provide ADSL Max, is that correct?
Anyway, 24hrs before my BT Business appt I receive a text saying the appointment has now changed to 7th March! 3 weeks away. I swiftly cancelled and went with a residential package instead. I only went with BT Business for static IP really but circumstances have changed now anyway and I don't need the static IP so I should save £100+ a quarter -
Recent drop in broadband speed
Hi,
I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
However over the past few days I've noticed an obvious drop in speed.
I've run the BT Speed Test and here are my results:
Download speed achieved during the test was - 674 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 08:31:23
Downstream:
3.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 24.0 dB
Line attenuation (Down/Up):
49.3 dB / 25.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
62486 / 30
CRC Events (Down/Up):
145 / 26
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2501 / 4
Error Seconds (Local/Remote):
245 / 94
Is anyone able to offer any advice on what the problem may be?
I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
ThanksHi Welcome to the forums
youe speed has dropped because of disconnections of your hub causing a drop in your ip profile if you do the following then we can help you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hi,
My mother is recieving broadband speeds through her Homehub via both LAN and Wireless of max 200kbps. This sometimes drops to 50kbps for a period of time. After calling the helpdesk she has been sent a filter (phone/ADSL splitter) which does not seem to help. There does not seem to be a fault on the line and the laptop is about a month old. Online speedchecks (not BT) also give results of speeds around the 50-200kbps. The line speed is not even good enough to trial the BT speedchecker!
The BT 'help' callcenter say that the speed to the house is within normal limits and does not warrent any engineering intervention.
Could it be a new hub is needed or is there something in the laptop settings which need changed...IPv4 IPv6 reset?
Any faultfinding suggestions would be most welcome!
Many thanks,
AndrewHi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hello, my broadband speed has recently (10 days or so) dropped considerably. I have looked on this forum and looked at many of the suggestions. I have done a BT speedtest- results below
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1536 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
My max speed is supposed to be 2mb. I am convinced my IP profile is stuck. Any how, I called customer service last night to explain hoping that I could get things quickly resolved, but it seems I am going to have to go through the usual helpdesk motions. I was told to switch off my home hub over night and switch on this morning. Have done that and GOSH low and behold no difference. Is there anyone that can offer a quickly solution or am I going to have to do the usual 15 or more calls to a helpdesk to get this resolved. Thanks in advance for any help. Please!!!! I was with Tiscalli for years and always maintained a steady 2mb, I really hope I haven't made a mistake moving isp's.
p.s. I have done a quiet test - no problems. The person at customer service said my line was ok but very slow at which point she suggested the above process of turning off hub overnight.Ok. The engineer has been and fitted a new cable from the man hole cover in the street to our house. He has fitted a new box in the house and reconnected everything. This unfortunately didn't solve the problem. I was still getting very low speeds (the BT Speedtester was still showing very low throughput). Another engineer has been out since and has replace the separate filter with one that actually fits to the new box on the wall. Excellent, this seemed to work. The BT Speedtest showed a throughput of 2000kbs and our test speed was 1870 kbs. As we can only get 2mb max this I thought was very satisfactory. However, that speed was to be short lived, and now the speed is so inconsistent ranging from 750kbs to 1000kbs. Why is this so??? The engineer did say that it could be due to the 'supply and demand' aspect of broadband in my area, which meant nothing to me. All I want is a consistent 2mb (or at least more than 1/2 a mb) speed. I don't feel I can stomach another call to customer services only to be told 'switch your router off overnight and try again in the morning'. Please- anyone??
Thanks Very Grizzly, Grizzly -
Hi I'm going to start posting daily stats in an attempt to prove to BT that the quality of the Broadband they are supplying me is substandard. For info, I am currently connected to the test socket with a brand new filter and ethernet connection to my Mac. ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
11 days, 22:14:36
Downstream:
1.117 Mbps
Upstream:
967.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.7 dB / 5.6 dB
Line attenuation (Down/Up):
54.0 dB / 30.9 dB
Output power (Down/Up):
15.0 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
294994 / 7264
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
89667 / 4507
Error Seconds (Local/Remote):
53793 / 5512
Broadband Speed Test: Results
1.14Mb
Download
0.96Mb
Upload
0.77Mb
The connection speed between your telephone exchange and your Home Hub could be improved. Try using the tips below and then re-test your speed.
The speed coming into your house
The speed you get at your computer
Connection speed 1.14Mb
Could be improved
Download speed
0.96Mb
Upload speed
0.77Mb
Poor
Solved!
Go to Solution.Router reset. Stats below:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:13
Downstream:
1.117 Mbps
Upstream:
999.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.6 dB / 6.2 dB
Line attenuation (Down/Up):
53.9 dB / 30.8 dB
Output power (Down/Up):
15.0 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
97 / 53
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
47 / 15
Error Seconds (Local/Remote):
24 / 11 -
Poor connection and speed - new ideas please!
I'm hoping that someone might have an idea that hasn't already been suggested - I'm desperate.
Bear with me while I explain the issue as a lot of it was actually with Sky (but is recurring with BT).
I moved into a new house in February this year and had a phone/broadband connection with Sky. At no point since then were they able to get me a stable connection or reasonable speeds. Connection also drops if the phone is used.
Promised between 1-3mbps actually got on average between 0.15 and .80 mbps.
During countless calls to their technical services they'd tweak settings and adjust this and that and occasionally the speed would go up over 1mbps only to drop off within a day.
Sky sent new microfilters and even a new router. They also sent a BT Broadband engineer to test the voice line - he said everything was fine although the phone line was crackley.
After months of this I spoke to BT sales who said (when I specifically asked why they'd be better than BT and how do I know the problem won't just recurr with them) that their router was the best in the business and that anyway I'd be able to buy the accelerator to enhance speeds whatever they turned out to be.
So I signed up with BT and cancelled Sky. BT broadband and phone were connected on Thursday this week.
I was overjoyed on Thursday to see a connection speed 1.7mbps (it's so sad that that's a good speed for me!) but this quickly dropped off. Turns out I can't install the accelerator as I have the wrong type of socket.
Yesterday the speeds were around 160kbps (I'm aware that it might take a few days to stabilise). The connection itself has been much worse than Sky. It was off ALL of yesterday apart from a hour or so in the morning. It was off this morning from 6am to about 10 minutes ago.
So that's the background.
Basically I've had new microfilters, new routers, new phone, new wires (ethernet and phone), engineers checking the BT voice line, changes of wireless channel, moving router to different sockets, unplugging the phone entirely, unplugging the TP wireless connector for Sky Anytime +.
Pretty much - you name it I've done it.
I haven't yet contacted BT engineers. Soon as I pick up the phone the internet connection will drop (same reason I haven't yet tried the quiet phone line test). I'll do it later once I posted this message in the hope that someone out there will have a different idea of what might be going on.
Important note - my house is brand new. It doesn't have the normal master socket / test socket setup. It has a grey external test socket. All interior sockets are plain single piece sockets. I've had the covers off all of them to confirm.
My neighbours are having similar problems. Assuming that the BT engineers are right and that there's nothing wrong with the line to the house(s) and nothing wrong with the equipment within the house (big coincidence that both Sky AND BT's stuff would be broken) I'm left with the only possible other bit - the lines/sockets between where the BT line enters the house and the equipment.
Is it feasible that this could have been installed incorrectly? How would I check?
Any suggestions welcomed (as long as it's not changing microfilters - I could open a microfilter shop I have so many).
Thank you for bearing with me - I really appreciate it.
Stats:
Connection Information
Line state:
Connected
Connection time:
0 days, 01:11:12
Downstream:
160 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.4 dB / 15.0 dB
Line attenuation (Down/Up):
64.2 dB / 31.5 dB
Output power (Down/Up):
13.8 dBm / 12.6 dBm
FEC Events (Down/Up):
3270 / 8
CRC Events (Down/Up):
5 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4 / 0
Error Seconds (Local/Remote):
1 / 0Hi - thanks for the replies. Sorry for not responding sooner - broadband has just come back on.
Unfortunately before I read your reply I contacted BT helpdesk (India) and told them the whole story... They did a line test and said they were escalating it to the exchange engineers and they'll be calling me back tomorrow - so we'll see.
From what you've said it sounds like I need to concentrate on getting the phone line fixed first (I rarely use it so haven't been that bothered). I read somewhere else that a similar problem might have been caused from the cabinet - corrosion in the connections etc. no idea if that applies to my case but at least it's another angle.
The connection is coming and going at the moment - couple of minutes on and then off again for a while.
Thanks again for your suggestions. -
Need help with my broadband speed
hi i have recently moved house and got broadband swapped 2 my new address and my broadband speed is really poor it is 104kps and my upstairs neighbour has the same hub and bt subscription and they have 4.454kps how can i get my speed up as i cannot play online games due to the poor speed here is my speed test results
Download speedachieved during the test was - 104 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
please can sum1 help me and tell me if it is possible 2 get it faster many thxsis this wat im needing 2 show u
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 2:49:40
Downstream
7,648 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 25.0 dB
Line attenuation (Down/Up)
16.0 dB / 8.0 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
105
Loss of Signal (Local)
51
Loss of Power (Local)
0
FEC Errors (Down/Up)
15 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
12107
Maybe you are looking for
-
Hi, I have updated the firmware on my N80, but now PC suite cannot detect the phone, however, I can connect to the internet even if the phone is not detected. I installed the updated PC suite, uninstalled it, and reverted to the older version, nothin
-
Hi guys, I have to create a function which is should convert the given currency into the various currencies. I have a source table AMSSYS.LK_CURRENCY with columns COUNTYRID , CURRENCYID ,CURRENCY NAME,EXCHANGERATE , EXCHANGE FLAG. FOR EXAMPLE : The e
-
hi... Tell me service tax standard reports T.code. Thanks & Regards Rekha sharma
-
Dear All, When we mapped a table control to the data base table the standard f4 help for the fields is automatically comes for the respective fields in the table control. Now my requirement is to make my own F4 help for the field in a table control.
-
When double clicking on by desktop short cut to iTunes I get this message : " The application or DLL c:\Program Files\Quick Time \QTsytem\QuickTime Authority.qtx is not a valid window image. PLease check this against your installation diskette. " Itu