Broadband speed of 0.3Mb and yet BT wholesale test...

Frustration at BT Broadband
For the past 10 months DSL was fine, a reasonably steady 3.5 Mb speed. Then for most of last week our BT Broadband connection seemed very slow indeed. Websites were sluginsh and the whole network was slow. A call to BT resulted in them claiming that the network performance was just perfect. Using the BT Wholesale DSL speed test resulted in a test to the router of 4.3Mb.
Then on Saturday the network ground to a halt. Websites would not load and the concept of using the BBC iPlayer for television was alien. After an hour of buffering the iPlayer had downloaded enough content for 6 seconds. Amusingly enough the test programme was the Great Invention series on Communication.
The BT Speedtest refuse to load let alone run. A swift call to BT confirmed a problem that would be rectified.
On Monday BT called to close the call as they regarded the fault as fixed. This is where things get interesting. The performance still seemed super slow, file transfers were taking a huge amount of time and video on YouTube impossible.
I have used two DSL testing sites for some time as well as an iPad app. These tests are run on a Dell PC running Win7 64Bit with 8GB of RAM, by most standards a reasonable to good PC connected to the BT router with Ethernet cable.
DSL reports showed 30K and then 134K. Speedtest.net. showed: 0.29 Meg. QIP Speed Test on an iPAD . recorded 0.3 Mg.
So in summary three different systems show a network speed of about 300K and yet BT claim this is a 4.2Mb connection.
How can this be?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Continuous "broadband" speed of 0.3mbs

    Hello -
    About 4 months ago I resolved an extremely long standing problem with my BT broadband service. Details here:
    https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/latest-garbage-from-BT-support-the-quot-faul...
    Summarily, the problem began 2 (TWO) years (YEARS) ago. My linespeed never exceeded half a megabite per second. This continued until November last year when the myriad faults with the line were finally correctly diagnosed, located and remedied. It took seven or eight visits from Open Reach engineers over that two year period.
    Since November I have had a continuous, uninterrupted broadband connection of around 1.5 to 2 mbs.
    1.5 to 2 mbs is probably the maximum this line will sustain. NB I am satisfied with this. I do not NEED more than 1.5mbs. 1.5mbs is the linespeed that will meet all my current requirements.
    However I cannot and will not be satisfied with half a meg a second. The modern internet is simply not useable nor accessible at the speed. More pertinently, and to re-re-re-re-repeat a recurring complaint of mine, such a low speed means I am effectively paying for a service I am not receiving.
    I am therefore posting this thread to hopefully start the ball rolling and begin the process of obraining remedial work from Open Reach.
    Stats:
    Line state:
    Connected
    Connection time:
    1 days, 16:14:56
    Downstream:
    512 Kbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    21.8 dB / 21.0 dB
    Line attenuation (Down/Up):
    49.1 dB / 30.5 dB
    Output power (Down/Up):
    16.4 dBm / 12.4 dBm
    FEC Events (Down/Up):
    6962 / 5
    CRC Events (Down/Up):
    35 / 2
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    112 / 4
    Error Seconds (Local/Remote):
    614 / 119

    Connection seems extremely slow, despite the below stat suggesting 1mbs.
    Line state:
    Connected
    Connection time:
    0 days, 09:41:47
    Downstream:
    1 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    15.0 dB / 22.0 dB
    Line attenuation (Down/Up):
    49.3 dB / 31.0 dB
    Output power (Down/Up):
    17.5 dBm / 12.4 dBm
    FEC Events (Down/Up):
    116376 / 31
    CRC Events (Down/Up):
    489 / 30
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2001 / 61
    Error Seconds (Local/Remote):
    814 / 237

  • Very Slow Broadband Speed for 2 months, and very U...

    Hi
    I know exactly how you feel (Giza). I took out BT Total Broadband and had it installed on 02/12/2010. Day one I have 6.75 mbps, which was great as my previous provider only gave me 5 mbps max. So I was well please.
    Then day two it dropped to 4.35 mbps, not much to worry about, just though as it was Friday the network would be busy. Then on day 3, I was getting 0.65 mbps, and I have battling with BT ever since.
    I have had the usual c**p from BT in India about moving the router due to interference etc, but of course non of them worked. Finally they advised I needed an engineer to come out, so I booked it for next working day between8am and 1pm, he arrived at 12.45, so a good job I took the day off work. 
    All he did was re-wire by master socket, called a help desk and told them to reset my IP profile, and was going in 30 minutes. He just told me to keep and eye on my speed as it should get faster within 5 hours. 48 hours later still at 0.65 mbps. So once again called BT to be told they are still working on the problem and will contact me when it is fixed. Two week later, still no increase in speed.
    So I called them and they apologise for not getting back to but they were very busy. Their solution was that I needed another engineer to visit. So again I book the next available slot, but this time for afternoon slot 13.00 to 18.00 hours, so I only need half a day off work (obviously BT don't realise people work). 
    He arrived at 13.45, and he seem very knowledgeable to the other guy, and he even advised he had worked for BT for over 28 years. He check the line coming into the house first then the same test at my socket, and advised there was not problems there and my line was above average quality and I was on a ADSL2 21C exchange (whatever that means), so he decided to go to the cabinet at the end of the my street, he was gone about 45 mins. He came back to advise it appeared I was cross-communicating with another circuit. He did another line test, but had to call the help desk to reset my line again as it was not giving his little box of tricks access to my full capacity. 
    Buy the time he was done it was 17.45, and had got me up to 10.9 mbps hand-shake with the exchange (I was so please I could have kissed him), and rang through to another help desk to reset my IP profile again to increase my speed, but as it finished at 18.00 he waited to see if it was done, but did say it can take anywhere from 5 minutes to 5 hours for the request to be processed. 
    So left the computer on, and did some chores. Now when he left my router had been connected for over an hour and a half and he advised there should be no reason for it reset. At 18.15 the router crashed, when it came back the hand-shake had gone down to 9.6 mbps, but my speed was still at 0.65 mbps.  Then at 6.30 the router crashed again, then again, and again. Finally came back on at about 19.00. The hand-shake had come back at only 4.55 mbps. 
    Then at 19.30 I got a call from BT to say they were calling to see if I was happy with the service and had the engineer fixed the problem. Funnily enough just as they called the router crashed again. So I advised them of the above, and was told to do a hard reset on the router (use a paper click to press the reset button). Waited till I was re-connected. I was then told to test my speed at speedtest.net. Which I did, and I was getting, wait for it 2.35 mbps. The woman on the end of the phone advised, there you go it is fixed.
    To which I clearly advised was not the case, and I should be getting 8.5 mbps as per the engineers advised. She all she could say was she needed to speak to the technical team and call me back. Which I was surprised she did at 20.20. Next action is to have another engineer come out and check the fault. 
    So now I am on my 3rd engineers visit, booked for this Friday afternoon. I did call the help desk, and asked for my service to be cancelled as I was that mad and upset about the service, but was told that as it was not BT's fault over my speed (god know's who's fault it is) I would need to pay for the remaining 15 months of my 18 month contract, but if I got the engineer to note on my account on Friday that it was their fault, I could cancel free of charge.
    So been at work all day today, and though I would check my speed. Hand-shake now at 1.15 mbps, and my speed is at 0.65 mbps once again.
    While writing this, I did not notice my Hub has once again crashed, and is just sat on yellow for Broadband. Of course if you are reading this I got it re-connected.

    Good fun isn't it
    After all that I would  (including your other topic )
    1    ask for a new hub or try another router if possible
    2    Contact Mods at
    [email protected]
    include a link to this topic account number and phone number
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • Broadband speed too slow

    Hi thanks for the heads up on the phone numbers -
    My broadband speed runs between 4kbps and 6 kbps when I am paying for upto 20!
    My next door neighbour (also with BT) had the same complaint and after several visits from openreach is now running at 14 kbps
    BT have tested the line and promised to do something about it on two occasions!
    BT speedtest results are shown below
    Please help
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
     Download Speed
     6329 Kbps
    0 Kbps 7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 6329 Kbps
     For your connection, the acceptable range of speedsis 2000-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8020 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
     IP Profile for your line is - 7000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 4.03:15.82:80.16 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
    2. Upstream Test:  -provides background information.
     Upload Speed
     825 Kbps
    0 Kbps 1024 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 825 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1024 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Please visit FAQ section if you are unable To understand the test results.
     Notes:
    The Download Speed is the average rate that was achieved during this test.
    Notes:
    Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
    Your IP profile is always less than the line rate and is normal on any network.
    The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
    Notes:
    If your download speed lies in this range then your connection seems to be working fine.
    Notes:
    The Download Speed is the average rate that was achieved during this test.
    Notes:
    Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
    Your IP profile is always less than the line rate and is normal on any network.
    ADSL line status
    Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    11 days, 8:43:27
    Downstream
    8,023 Kbps
    Upstream
    1,024 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.1 dB / 5.6 dB
    Line attenuation (Down/Up)
    24.5 dB / 12.4 dB
    Output power (Down/Up)
    20.9 dBm / 12.2 dBm
    Loss of Framing (Local)
    35
    Loss of Signal (Local)
    3
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 10672
    CRC Errors (Down/Up)
    611 / 2147480000
    HEC Errors (Down/Up)
    nil / 392492
    Error Seconds (Local)
    939

    Hello Mike and welcome to the forums,
    Edit you post and remove your phone numbers! This is a public forum and people can mine information like that and use it for spamming purposes!
    The speedtest results look ok (?). Please could you post the stats from the Homehub (assuming you are using one)?:
    http://192.168.1.254
    Click on A-Z in the top right
    Click on ADSL settings
    Copy and paste all the information displayed into this post. This will allow the Forum sages to see whether you have noise or attenuation problems.

  • **New** Test your broadband speed

    This would be great if it actually did anything?
    I enter my landline number including code click test then wait and wait and wait....... when do I get my results?
    Seems a mistake for me to have reported the lid hanging off the DP opposite as before I was getting 17Mb download, since the lid was replaced (after 10 days) I've been only getting 7Mb
    Tonight with speedtest.net I'm getting a ping of 175ms and a 2.7Mb download so hence my need to check it with the BT sppedtest.
    I'm  on Infinity 2 unlimited
    £26 per month - not good BT

    I agree with the OP,reporting anything can be fatal.
    It would be fine if the repair work done did not effect anyone`s lines and conections,but that is not the case unfortunately.
    And the BT Wholesale tester always gives me the wrong readings,high ping readings,low upload etc,it is useless.
    Then it just copys those bad results to the server and shows them using java code.
    To prove the point speedtest.net always shows better results [depending on the server used],but unfortunately BT only count the results given by the Wholesale tester].
    I am now at 66Mbps due to the DLM being confused by the slightest blit in the power and my profile has dropped from 77.44 to 67.33.
    And the worst thing is that as customers we can`t do anything about it,except leave.

  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
    During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
    Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
    This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
    The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
    When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
    BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
    Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
    Great not drastic but should give me 250kbs to 50kbs extra.
    The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
    NOW TO THE ISSUE.
    My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
    I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
    I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
    Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
    http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
    And here is my BT speedtester data:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.38 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    My home Hub data:
    Line state:
    Connected
    Connection time:
    0 day, 17:16:04
    Downstream:
    2,208 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
    Many thanks
    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Garbage broadband speeds in Shetland yet again!

    Yet again I find myself on here complaining about the garbage level of broadband speeds up here in Shetland. Its been on a go-slow all day and BT once again deny any problem exists.
    Results of the latest speed test:
    Ping: 1018ms
    Down: 0.23Mbps
    Up: 0.10Mbps
    Absolute tripe. Get it sorted BT

    Heres the result from the bt speedtester
    FAQ
    This Test comprises of Best Effort Test: -provides background information.
    Download  Speed
    274 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 274 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 1250 Kbps

  • No Phone Line and Broadband Speed at 0.2 - Not hap...

    Afternoon,
    I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
    At about 7pm I checked my phone line and the line was dead.
    I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
    I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
    NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
    we are now Tuesday the 11th and I have not heard back.
    I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
    As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.  

    The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
    You should be able to run a test on your line from this link from the BT website.
    Reporting Phone Faults
    It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
    It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
    Fixing phone faults
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Slow broadband speed and a lack of customer care -...

    I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
    Why do I stay? Why do I persist with an organisation who are just not interested?
    Anyway.
    My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
    The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
    I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
    Thanks

    Hello David,
    The results of the test are below. What do we do now?
    <script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
    This Test comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    1845 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1845 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7000 Kbps
    2. Assured Rate Test: -provides background information.
    Download Speed
    542 Kbps
    0 Kbps
    600 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 542 Kbps
     For your connection, the acceptable range of speeds is 576-600 Kbps.
     Additional Information:
     Assured Rate IP profile on your line is - 600 Kbps

  • Difference between BT Broadband Speed Test and all...

    I have recently moved to BT Broadband from TalkTalk as I was dissatisfied with the speeds that I was getting with my TalkTalk line – they were OK outside of peak time but woeful in peak time.  With TalkTalk, I was on their ‘up to’  8Mbps which, in practice, translated to about 6Mbps for download outside peak times but dropped to below 1 Mbps in peak (around 500Kbps and sometimes even lower!) – these measurements were taken regularly with both the TalkTalk and Think Broadband speed tests which were usually roughly in agreement and I haven’t had to rely on memory as I downloaded the spreadsheet records available to Think Broadband registered users. 
    I am now posting this in the hope that somebody can explain the difference between the BT Broadband Speed Checker (Here) and all the others available on the web.
    When you are first connected to BT Broadband they warn you that your speeds will vary over the first ten days while they test your line to ascertain optimum speeds for it.  During that time, I checked it every day early, mid-day and evening (usually around 0630, 1230 & 2000 hrs) with Think Broadband and, yes, it did vary – the first day it started at around 1Mbps for download but rose to 10Mbps by the end of the day. On the second day, it rose to a peak of 17.8Mbps which was unbelievably fast to use (well, to me anyway) but never reached that speed again as over the rest of the ‘test period’, the download speed dropped and dropped to the point where I am now outside of the BT test period and consistently seeing only 2 to 2.5Mbps over a 24 hour period.
    I emphasise that those speeds were all recorded using Think Broadband but I am now doing tests using the BT checker mentioned above and the speeds which BT indicate for downloads are consistently in the 14 to 18 Mbps range.  If I do the BT and TB test in quick succession, they generally show the BT calculated speed to be better than that of TB by a factor of around 7 (ie.  TB at 2 Mbps whilst BT show 14Mbps).  Now either they are measuring different things (or the sams things differently) or one of them is lying – all I know is that my general browsing experience is slower outside of peak times and I can tell by the time it takes to load pages. 
    I might have misunderstood something in these tests but I am now beginning to regret that I fell I for the BT sales pitch which promised me ‘up to’ 20 Mbps but ‘more likely’ 17 Mbps.   I have tried to discuss thisl with BT Broadband technical support but they were no use whatsoever – indeed, I got the impression that he was reading from a script and as it didn’t cover my issue, I was wasting my time – it would also have helped for English to be his first language! 
    According to the BT test, I am well within their ‘minimum guaranteed access speed’ (Here).  for my area (about 4Mbps) and therefore cannot do anything about it.  BUT that is only when measured using the BT speed tester – with any other, I am well below.  I am beginning to feel very conned and might even start looking to withdraw from BT if I cannot get this settled.
    Can anybody help.  I will happily post detailed records of my various tests or router stats if they will help.
    Thanks in advance.  

    OK, I have now done all the tests etc. And here are the results:
    ADSL Line Status from HomeHub 3
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:27:11
    Downstream:
    23.71 Mbps
    Upstream:
    1.176 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    3.4 dB / 6.4 dB
    Line attenuation (Down/Up):
    5.3 dB / 2.1 dB
    Output power (Down/Up):
    19.4 dBm / 11.6 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    41 / 24
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    20 / 7
    Error Seconds (Local/Remote):
    61 / 13
    BT Speed Test Result
    Download Speed:  6.59Mbps
    Acceptable Range:  4Mbps - 21 Mbps
    IP Profile:  21.42Mbps
    Upload Speed:  0.99Mbps
    Upstream IP Profile:  0.83 Mbps
    Think Broadand Speed Test
    Download Speed:  1.8 Mbps
    Upload Speed:  0.9 Mbps
    Uswitch Speed Test
    Dowload Speed:  1.7 Mbps
    Upload Speed:  0.9 Mbps
    For what it's worth, I followed the guidelines for the BT test and took all of the tests within a 10 minute period.
    All I know is that my daytime BT connection is nowhere near as fast as I had from TalkTalk.  Indeed, it was not even quick enough to watch non-HD YouTube videos earlier this morning without freezing to buffer.

  • Very slow broadband speed and many disconnections

    Here is my speed tes result
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    66 Kbps
    0 Kbps
    250 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 66 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Here is my hub
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate:
    192 kbs
    160 kbs
    Max Rate:
    192 kbs
    164 kbs
    Noise Margin:
    15.0 dB
    7.0 dB
    Attenuation:
    58.5 dB
    31.5 dB
    Output Power:
    14.5 dBm
    12.4 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {46336} Vendor: {TSTC} Specific: {0 }
    ATM PVC:
    0/38
    Rate Cap:
    192 kbs
    Attenuation @ 300kHz:
    58.5 dB
    Uncanceled Echo:
    -10.4 dB
    Ok
    VCXO Frequency Offset:
    19.3 ppm
    Ok
    Final Receive Gain:
    30.2 dB
    Ok
    Impulse Noise Comp. Tones:
    0
    Ok
    Excessive Impulse Noise:
    0
    Ok
    Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
    Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
    I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

    I have now this in my hub but the speed is the same slow DSL Details
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate:
    2208 kbs
    448 kbs
    Max Rate:
    2208 kbs
    736 kbs
    Noise Margin:
    15.0 dB
    16.0 dB
    Attenuation:
    57.6 dB
    31.5 dB
    Output Power:
    18.4 dBm
    12.4 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {46336} Vendor: {TSTC} Specific: {0 }
    ATM PVC:
    0/38
    Rate Cap:
    2208 kbs
    Attenuation @ 300kHz:
    57.6 dB
    Uncanceled Echo:
    7.9 dB
    Suspicious - check phone filters and alarm
    VCXO Frequency Offset:
    19.0 ppm
    Ok
    Final Receive Gain:
    32.2 dB
    Ok
    Impulse Noise Comp. Tones:
    0
    Ok
    Excessive Impulse Noise:
    0
    Ok

  • Broadband speed very slow and bt vision not workin...

    As above my broadband speed has plummeted over the past couple of days which results in no on demand from my bt vision. have spoken to customer support and no joy there. I've changed the microfilter, unplugged router etc. and getting no where. Any help would be appreciated.
    Solved!
    Go to Solution.

    FAQ
    This Test comprises of two tests
    1. Best Effort Test:  -provides background information.
    Download  Speed
    67 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 67 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    2. Assured Rate Test:  -provides background information.
    Download Speed
    27 Kbps
    0 Kbps
    600 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 27 Kbps
     For your connection, the acceptable range of speeds is 576-600 Kbps.
     Additional Information:
     Assured Rate IP profile on your line is - 600 Kbps
    This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

  • Re: Slow Broadband speeds and complaints to BT

    My broadband download speed is 0.46. BT technical team acknowledged there is a problem and arranged a time to ring me. I'm still waiting. Since infinity came to this area out broadband speed took a huge dip, guess they are trying to encourage us to swap.  Any advice?

    Welcome to this customer to customer forum.
    To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please post the results here, so members can offer advice. Thank you.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Variable Broadband Speed and Error V04

    Hi,
    Not really getting anywhere with BT Customer Support. My Vision Catch up is not reliable and has frozen quite a lot since activated a few days ago. BT Customer service say my broadband speed is okay but it is very variable. Now got an error V04 and looking at the forums this is not unusual. Where do I go from here ?

    Herewith BT Spped Test
    FAQ
    Test1 comprises of three tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    11810 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 11810 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :17690 Kbps(DOWN-STREAM), 1156 Kbps(UP-STREAM)
     IP Profile for your line is - 12400 Kbps
    2. Assured Rate Test: -provides background information.
    Download Speed
    1318 Kbps
    0 Kbps
    1600 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1318 Kbps
     For your connection, the acceptable range of speeds is 1536-1600 Kbps.
     Additional Information:
     Assured Rate IP profile on your line is - 1600 Kbps
    3. Upstream Test: -provides background information.
    Upload Speed
    729 Kbps
    0 Kbps
    1156 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 729 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1156 Kbps
    This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
    If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
    Please visit FAQ section if you are unable To understand the test results.

  • Slow broadband speed and freezes 1 hour early morn...

    I sometimes work during the night at home - but most nights between 01.30 and 02.30 am my broadband speed slows down drastically, sometimes causing freezing and websites cannot be accessed.  By 3am it starts to ease up. At the moment speed is ok at other times. Anyone any idea why this might happen, especially since it is so regular. When I spoke to the call centre they hadn't a clue why this would be happening. This has been happening over the last couple of years but I have never been given a possible explanation. 

    Do you have any software that could be doing a backup or other scheduled task such as a virus scan.

Maybe you are looking for