Broadband speed slowdown recently

Hi, 
I used to get around 1.2mb/sec download speeds until a couple of months ago. Now I'm getting 600-700kb/sec download speed. Think my speedchecker gave me 8-9mbps before, now it's down to 6mbps. Not sure what happened but I'd like to know if there's anything that can be done to get my broadband speed back up to speed. I have not changed anything at all in my setup btw, just checked the filters too, replaced with a new one and still the same slow speed.
Here's the details from bt home hub info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:14:04
Downstream
6,841 Kbps
Upstream
941 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.4 dB
Line attenuation (Down/Up)
35.5 dB / 24.2 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
249
Loss of Signal (Local)
22
Loss of Power (Local)
0
FEC Errors (Down/Up)
1333 / 4294967238
CRC Errors (Down/Up)
5 / N/A
HEC Errors (Down/Up)
N/A / 31
Error Seconds (Local)
57
And here's the BT Speedtester result 
Download Speed (Mbps): 6.03
Upload Speed (Mbps): 0.76
Ping Latency(ms): 44.63
And finally the further diagnostics part test result 
1. Best Effort Test:  -provides background information.
Download  Speed
6.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 6.1 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 6.03 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.79 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.79Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
hope something can be done to increase my broadband speed back to what it used to be.
Thanks for any help.

if you cannot maintain a 3 day + connection there is no point in getting a noise margin reset as the noise margin will only rise again
Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
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Similar Messages

  • Broadband Speed sub 0.5mbs - recent change

    Hi
    My broadband speed has recently plummeted. No storms or anything have occurred to reset the sync, but this is what seems to have happened. I have an open fault  but have heard nothing. Please help! The line has been fine for years
    This is the speedtester result:
    Download speedachieved during the test was - 251 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 804 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 10.74:22.45:66.81 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
    And these are my ADSL stats (asus router)
    Statistics -- ADSL
    Mode:
    ADSL2+ 
    Line Coding:
    Trellis Off 
    Status:
    No Defect 
    Link Power State:
    L0 
    Downstream
    Upstream
    SNR Margin (dB):
    31.2 
    9.8 
    Attenuation (dB):
    43.0 
    23.3 
    Output Power (dBm):
    15.6 
    12.4 
    Attainable Rate (Kbps):
    6060 
    19290 
    Rate (Kbps):
    462 
    770 
    MSGc (number of bytes in overhead channel message):
    61 
    19 
    B (number of bytes in Mux Data Frame):
    14 
    38 
    M (number of Mux Data Frames in FEC Data Frame):
    1 
    4 
    T (Mux Data Frames over sync bytes):
    1 
    2 
    R (number of check bytes in FEC Data Frame):
    16 
    16 
    S (ratio of FEC over PMD Data Frame length):
    0.9688 
    6.4000 
    L (number of bits in PMD Data Frame):
    256 
    215 
    D (interleaver depth):
    32 
    1 
    Delay (msec):
    7 
    1 
    Super Frames:
    46296 
    46294 
    Super Frame Errors:
    0 
    303 
    RS Words:
    3101886 
    786998 
    RS Correctable Errors:
    415 
    15 
    RS Uncorrectable Errors:
    0 
    N/A 
    HEC Errors:
    0 
    8 
    OCD Errors:
    0 
    0 
    LCD Errors:
    0 
    0 
    Total Cells:
    819682 
    5439847 
    Data Cells:
    40108 
    40965 
    Bit Errors:
    0 
    155 
    Total ES:
    0 
    7 
    Total SES:
    0 
    7 
    Total UAS:
    17 
    15793 

    IMJolly, I appreciate your help, and I'm not nagging at you. I see that you go out of your way to assist people on this forum and I am gratified for your response.
    I'll be leaving the router on for the next few days to see if there is any improvement, but as it happens, I am geeky enough to check my router stats every day
    That's how I know the exact date the connection bombed out (Saturday 4th September). On this date i noticed that the SNR was considerably higher than normal and thusly I guess the sync was bumped to it's lowest level, for whatever reason.
    I will be replacing the microfilter as this may be a problem, but I am still pretty much convinced, judging by the number of related posts here that there is a general problem with something being rolled out, or a general BT fault at the exchange that is not being acknowledged. Shame I don't know my neighbours to see if they're with BT and suffering the same problem.
    I really do not want to waste any time with the call centre, what's the best way of escalating this in your opinion? I do need someone to look into this or I'll have to fight cancellation charges in court and go elsewhere.

  • Rubbish Broadband speed

    Hello,  my broadband speed has recently (10 days or so) dropped considerably.  I have looked on this forum and looked at many of the suggestions.  I have done a BT speedtest- results below
     Download speedachieved during the test was - 109 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :1536 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    My max speed is supposed to be 2mb.  I am convinced my IP profile is stuck.  Any how, I called customer service last night to explain hoping that I could get things quickly resolved, but it seems I am going to have to go through the usual helpdesk motions.  I was told to switch off my home hub over night and switch on this morning.  Have done that and GOSH low and behold no difference.  Is there anyone that can offer a quickly solution or am I going to have to do the usual 15 or more calls to a helpdesk to get this resolved.  Thanks in advance for any help. Please!!!! I was with Tiscalli for years and always maintained a steady 2mb, I really hope I haven't made a mistake moving isp's.
    p.s. I have done a quiet test - no problems.  The person at customer service said my line was ok but very slow at which point she suggested the above process of turning off hub overnight.

    Ok.  The engineer has been and fitted a new cable from the man hole cover in the street to our house.  He has fitted a new box in the house and reconnected everything.  This unfortunately didn't solve the problem.  I was still getting very low speeds (the BT Speedtester was still showing very low throughput).  Another engineer has been out since and has replace the separate filter with one that actually fits to the new box on the wall.  Excellent, this seemed to work.  The BT Speedtest showed a throughput of 2000kbs and our test speed was 1870 kbs.  As we can only get 2mb max this I thought was very satisfactory.  However, that speed was to be short lived, and now the speed is so inconsistent ranging from 750kbs to 1000kbs.  Why is this so???  The engineer did say that it could be due to the 'supply and demand' aspect of broadband in my area, which meant nothing to me.  All I want is a consistent 2mb (or at least more than 1/2 a mb) speed.  I don't feel I can stomach another call to customer services only to be told 'switch your router off overnight and try again in the morning'.  Please- anyone??
    Thanks Very Grizzly, Grizzly

  • Recent drop in broadband speed

    Hi,
    I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
    However over the past few days I've noticed an obvious drop in speed.
    I've run the BT Speed Test and here are my results:
    Download speed achieved during the test was - 674 Kbps
     For your connection, the acceptable range of speeds is 200-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 750 Kbps
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 08:31:23
    Downstream:
    3.063 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.6 dB / 24.0 dB
    Line attenuation (Down/Up):
    49.3 dB / 25.0 dB
    Output power (Down/Up):
    19.5 dBm / 12.3 dBm
    FEC Events (Down/Up):
    62486 / 30
    CRC Events (Down/Up):
    145 / 26
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2501 / 4
    Error Seconds (Local/Remote):
    245 / 94
    Is anyone able to offer any advice on what the problem may be?
    I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
    Thanks

    Hi Welcome to the forums
    youe speed has dropped  because of disconnections of your hub  causing a drop in your ip profile if you do the following  then we can help you further 
    If you post the full stats from your router
    For homehub – type 192.168.1.254 into your browser
    Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
    Click on More Details and then post the full results.
    also post the full results from http://speedtester.bt.com/
    Have you tried connecting to the test socket at the rear of the master socket
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband speed has decreased (rapid) recently

    Heya,
    I have been having speed troubles recently and this seems to be the place to go.
    Unfortunatly the customer support I have received has not been the most helpful. I think engineers will be carrying out tests on my exhange over the next couple of days but it was tough to tell as the phone call was rather confusing... I wont go into why but it was not due technical content of the call!
    I used to connect at around 8mb and get download speeds that matched this (700-800KB/sec depending on prime time use etc). Over the last couple of weeks I noticed I could no longer stream iPlayer HD and now at times I am struggling with youtube at 280p! Its only the last few days that I have been getting VERY low performance.
    Below are some stats that may be helpful.
    HH3 ADSL status:
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 23:46:49
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    12.0 dB / 22.0 dB
    Line attenuation (Down/Up):
    22.0 dB / 13.0 dB
    Output power (Down/Up):
    19.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    3 / 1
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    1 / 0
    Error Seconds (Local/Remote):
    14 / 3
     (Note connection time is ~24 hours due to reboots yesterday during phonecall with BT customer support. As far as I am aware, the connection does not drop itself).
    BT Speed Test:
     Download speedachieved during the test was - 831 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Hopefully I don't need to mention it here (as I have had to many, many times to customer support :/) There are no other devices using the bandwidth. I have tested on multiple platforms (main PC, work laptop, mobile phone speed test etc). I use a wired connection (apart from when testing with phone!).
    The connection is like this from 6pm (possibly earlier, tough to tell as Im at work) to about midnight. At midnight yesterday I managed to get around 6mb/sec on speedtest.net. This does seem to be a prime time issue but it has come on so suddenly! Also dropping this much during prime time cannot be normal!
    I have tried a few things I have read such as connected directly to the test socket, changing filters, doing a line... quietness? test (07 number, option 2 is all I remember at this point ). All seemed ok/made no difference.
    Any help is greatly appreciated.
    Thanks,
    Kai.
    Solved!
    Go to Solution.

    Slight change of plan, had to do test earlier than I was going to. Shows improvement though. The first test I posted in this thread was done at about 9pm. This one was done at 23:15.
     Download speedachieved during the test was - 3268 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Speedtest.net shows a history of tests. This looks like the following:
    The times are out by an hour (just carried out the last test at 11:13pm GMT).
    Think this confirms its congestion. What are the options I have here? Is it something BT can fix or am I stuck with these speeds (or in other words am I forced to change ISP). Its worth noting that the latest bt and speedtest tests were carried out one after the other and showed a fair difference, I dont know if this points to anything? I made sure that nothing else was using bandwidth.
    Thanks once again for the fast responses and help.

  • New contract, new hub, same broadband speed.

    Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
    So I rang and got a new contract. The new hub arrived, works great.
    Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
    However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
    So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
    (edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

    you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead.  this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
    this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
    the diagnostic test normally does work but sometimes you need to try a few times
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speeds

    Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
    See copy of speed test done on 17th May 2011
    We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
    I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
    Unhappy customer
     I would also draw your attention to Ofcom's
    2010 Voluntary Code of Practice: Broadband Speeds
    FAQ
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    6107 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 6107 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    Your broadband checker results
    Broadband option
    Broadband speed range
    When you can get it
    Action
    BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
    Between 10.0Mb and 19.5Mb
    (Estimated speed: 17.0Mb)
    Now
    Learn more
    BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
    Register Interest
    BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
    The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

    according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
    your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange.  normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
    if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speed Issues

    I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
    I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
     Download speedachieved during the test was - 0.25 Mbps
     For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.62Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    1 day, 17:05:57
    Downstream
    283 Kbps
    Upstream
    864 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.7 dB / 13.3 dB
    Line attenuation (Down/Up)
    46.5 dB / 27.8 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    53894 / 0
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0

    I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    6 days, 0:56:25
    Downstream
    283 Kbps
    Upstream
    864 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.9 dB / 13.4 dB
    Line attenuation (Down/Up)
    46.5 dB / 27.8 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    1
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    138001 / 0
    CRC Errors (Down/Up)
    14 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    2

  • Difference between BT Broadband Speed Test and all...

    I have recently moved to BT Broadband from TalkTalk as I was dissatisfied with the speeds that I was getting with my TalkTalk line – they were OK outside of peak time but woeful in peak time.  With TalkTalk, I was on their ‘up to’  8Mbps which, in practice, translated to about 6Mbps for download outside peak times but dropped to below 1 Mbps in peak (around 500Kbps and sometimes even lower!) – these measurements were taken regularly with both the TalkTalk and Think Broadband speed tests which were usually roughly in agreement and I haven’t had to rely on memory as I downloaded the spreadsheet records available to Think Broadband registered users. 
    I am now posting this in the hope that somebody can explain the difference between the BT Broadband Speed Checker (Here) and all the others available on the web.
    When you are first connected to BT Broadband they warn you that your speeds will vary over the first ten days while they test your line to ascertain optimum speeds for it.  During that time, I checked it every day early, mid-day and evening (usually around 0630, 1230 & 2000 hrs) with Think Broadband and, yes, it did vary – the first day it started at around 1Mbps for download but rose to 10Mbps by the end of the day. On the second day, it rose to a peak of 17.8Mbps which was unbelievably fast to use (well, to me anyway) but never reached that speed again as over the rest of the ‘test period’, the download speed dropped and dropped to the point where I am now outside of the BT test period and consistently seeing only 2 to 2.5Mbps over a 24 hour period.
    I emphasise that those speeds were all recorded using Think Broadband but I am now doing tests using the BT checker mentioned above and the speeds which BT indicate for downloads are consistently in the 14 to 18 Mbps range.  If I do the BT and TB test in quick succession, they generally show the BT calculated speed to be better than that of TB by a factor of around 7 (ie.  TB at 2 Mbps whilst BT show 14Mbps).  Now either they are measuring different things (or the sams things differently) or one of them is lying – all I know is that my general browsing experience is slower outside of peak times and I can tell by the time it takes to load pages. 
    I might have misunderstood something in these tests but I am now beginning to regret that I fell I for the BT sales pitch which promised me ‘up to’ 20 Mbps but ‘more likely’ 17 Mbps.   I have tried to discuss thisl with BT Broadband technical support but they were no use whatsoever – indeed, I got the impression that he was reading from a script and as it didn’t cover my issue, I was wasting my time – it would also have helped for English to be his first language! 
    According to the BT test, I am well within their ‘minimum guaranteed access speed’ (Here).  for my area (about 4Mbps) and therefore cannot do anything about it.  BUT that is only when measured using the BT speed tester – with any other, I am well below.  I am beginning to feel very conned and might even start looking to withdraw from BT if I cannot get this settled.
    Can anybody help.  I will happily post detailed records of my various tests or router stats if they will help.
    Thanks in advance.  

    OK, I have now done all the tests etc. And here are the results:
    ADSL Line Status from HomeHub 3
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:27:11
    Downstream:
    23.71 Mbps
    Upstream:
    1.176 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    3.4 dB / 6.4 dB
    Line attenuation (Down/Up):
    5.3 dB / 2.1 dB
    Output power (Down/Up):
    19.4 dBm / 11.6 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    41 / 24
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    20 / 7
    Error Seconds (Local/Remote):
    61 / 13
    BT Speed Test Result
    Download Speed:  6.59Mbps
    Acceptable Range:  4Mbps - 21 Mbps
    IP Profile:  21.42Mbps
    Upload Speed:  0.99Mbps
    Upstream IP Profile:  0.83 Mbps
    Think Broadand Speed Test
    Download Speed:  1.8 Mbps
    Upload Speed:  0.9 Mbps
    Uswitch Speed Test
    Dowload Speed:  1.7 Mbps
    Upload Speed:  0.9 Mbps
    For what it's worth, I followed the guidelines for the BT test and took all of the tests within a 10 minute period.
    All I know is that my daytime BT connection is nowhere near as fast as I had from TalkTalk.  Indeed, it was not even quick enough to watch non-HD YouTube videos earlier this morning without freezing to buffer.

  • Massive Reduction in Broadband Speed

    Hi,
    I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
    It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
    I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
    To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
    This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
    I have captured some stats from the HH2 for those interested
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 30.6 dB / 5.8 dB
    Line attenuation (Down/Up) 39.5 dB / 20.9 dB
    Output power (Down/Up) 20.5 dBm / 12.4 dBm
    Download speedachieved during the test was - 211 Kbps
    For your connection, the acceptable range of speedsis 100-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
    IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes
    xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
    The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
    They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
    It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

    welcome to the forum
    have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
    From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
    Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Low broadband speeds, connection keeps dropping

    Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
    Bt have been here but claim no problem on the line.
    I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
    Thanks
    James

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Need help with my broadband speed

    hi i have recently moved house and got broadband swapped 2 my new address and my broadband speed is really poor it is 104kps and my upstairs neighbour has the same hub and bt subscription and they have 4.454kps how can i get my speed up as i cannot play online games due to the poor speed here is my speed test results
     Download speedachieved during the test was - 104 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    please can sum1 help me and tell me if it is possible 2 get it faster many thxs

    is this wat im needing 2 show u
    Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
    Line state
    Connected
    Connection time
    0 days, 2:49:40
    Downstream
    7,648 Kbps
    Upstream
    448 Kbps
    ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.6 dB / 25.0 dB
    Line attenuation (Down/Up)
    16.0 dB / 8.0 dB
    Output power (Down/Up)
    19.8 dBm / 12.4 dBm
    Loss of Framing (Local)
    105
    Loss of Signal (Local)
    51
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    15 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    12107

  • Broadband Speed Issue

    Hi,
        I am paying for 76mb unlimited broadband and have recently been getting nowhere near that speed.  I was getting average of 50mbs after install (happy with that) but recently been averaging 20-30mb max.  The speed is not much of an issue for my ussage but annoyed that paying for top package when could be on a lesse package.  Is there any reason for the recent speed loss?

    I had a similar problem and rang the helpline. I was told that the speed I would ACTUALLY get was limited by various factors, including location, and that 30mb was probably the best I could expect. Consequently I chose to downgrade and save a few quid, with no reduction in speed. Worked for me! (If the speeds do generally improve in the future, yes I might try going back to the top package)

  • Broadband speed slow, high noise margin

    This is my first time posting on the forums here and I would just like to report an issue with the connection I have, I live right at the end of the main phone line on a farm and have never had a good connection but recently the speeds have become appalingly slow and I dont understand what is causing it. Here are the stats of the line:
    Very slow as you can see.
    Here are the advanced options when doing the ping test which state that the maximum download speed is 0.25, which I don't understand as the day before I had 0.50. I asked a friend who said it was likely a noise issue so here are the stats for that:
    I'm unfamiliar with what these stats mean but my friend who used to work for BT said my noise ratio is to high and would cause caps on my connection. I'm at a loss as to what to do and would appreciate any help on what may be causing this and any ways to fix it. As a bit of background I switched from AOL to BT a month ago due to infernally slow internet speeds, after a brief spell where the speeds under BT were good they suddenly went back to these levels again, I have spoken to BT staff over the phone who have reset the line twice which causes a brief spike in performance then it goes back to this level. Any help would be appreciated and thankyou for your time.

    Hi Paul_Mastrangelo,
    With a line attenuation of 70.9dB your landline is approx 5.1km long from your property to your local exchange.
    With a line attenuation of 70dB you may not be able to get a broadband connection much over 1mbps or even much over 0.5mbps as your line is just too long in distance from your property to the exchange.
    I also see your on Adsl2, nice too see such a long line that can atleast support it, mine can't 
    As Keith and imjolly has said, it is recommended to keep the homhub/router connected 24/7 and constantly connected especially for those with longer lines as any slight upset to the sync rate can cause an effect to the speed.
    You may also be interested in this here: http://goo.gl/MNb8s
    It's about providing superfast broadband for rural communities and to areas with slow broadband speeds.
    Hope that helps,
    Cheers
    EDIT
    PS: The quite line test is when you dial 17070 from your landline phone and select option 2 called Quite line test. There should be no noise (such as crackling, hissing, popping, etc...) but a slight hum on a cordless phone is normal.
    I'm no expert, so please correct me if I'm wrong

  • Halved Broadband speed

    I recently bought two BT cordless phones and since installing my broadband speed has halved
    I cannot relocate the the phones anywhere else
    Is there a solution?
    Solved!
    Go to Solution.

    tHope this is what you want
    ADSL Line Status
    Connection Information
    Line state: Connected
    Connection time: 0 days, 15:33:42
    Downstream: 480 Kbps
    Upstream: 448 Kbps
    ADSL Settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Interleaved
    Noise margin (Down/Up): 15.9 dB / 18.0 dB
    Line attenuation (Down/Up): 51.4 dB / 31.0 dB
    Output power (Down/Up): 16.0 dBm / 11.9 dBm
    FEC Events (Down/Up): 17381361 / 2428
    CRC Events (Down/Up): 1098093 / 2437
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 2123031 / 3221
    Error Seconds (Local/Remote): 34737 / 5953
    Hide details
    Software version 4.7.5.1.83.8.94.1.37 (Type A) | Time and date 16:10 25/01/15

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