Broadband speed slowed to a crawl at best

Please can somebody help me? My usually great download speeds have for the last week dropped to an agonising slow speed and often pages just don't load at all (even historically reliable ones such as BBC News for example). I've tried the BT online help today but all they could do was to pass my issue onto 'the concerned dept' (whoever they may be) who'll 'contact me' but the person was unable to say when. Any help would be appreciated please.

Hi,
Sorry to hear that your having problems with your broadband.
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, ethernet, connection]
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Similar Messages

Broadband Speed slowed to a crawl all of a sudden

Hi,
My broadband speed is currently 0.04mbps according to speedtest.net, I have been unable to complete the BT speed test because it is so slow, I get the following error:
"We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly."
I have disconnected all other devices and closed any application using the internet on my PC. I can confirm nothing else on my PC is using the connection because I am monitoring the traffic.
All I can give you is my router stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 18:58:00
Downstream:
15.43 Mbps
Upstream:
1.14 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.7 dB / 6.2 dB
Line attenuation (Down/Up):
25.2 dB / 11.7 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121762 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
239648 / 7
Error Seconds (Local/Remote):
2171 / 0
Thanks

Hi Reed_Richards,
The OP was trying to use the BT Retail speedtester (http://diagnostics.bt.com/login/?workflow=Speed) which does sometimes not work if the throughput speed is to slow.
The BT Wholesale speed tester at http://speedtest.btwholesale.com should work though.
@remondo,
As well as what Reed_Richards and I have said, is there any known issues at your local exchange? Check via these websites:
1) http://bt.custhelp.com/app/answers/detail/a_id/15036
2) http://btbusiness.custhelp.com/app/service_status
3) http://usertools.plus.net/exchanges/?
4) http://usertools.plus.net/exchanges/mso.php
Cheers
I'm no expert, so please correct me if I'm wrong

BT Infinity Speeds slowed to a crawl

Hi,
Just noticed it this evening, but my Broadband speeds (Infinity) has slowed down to <1MBPs. Previously it was >20MBPs.
Any reasons why?
THanks,
-monkey-

Hi iamamonkey,
Are you still having this problem? Could you post some more details on your connection such as how your computer connects to your Homehub, as well as some speedtest results from either www.speedtester.bt.com or www.speedtest.btwholesale.com please. This might help us figure out where the problem lies, if you are still having bother.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed slow, high noise margin

This is my first time posting on the forums here and I would just like to report an issue with the connection I have, I live right at the end of the main phone line on a farm and have never had a good connection but recently the speeds have become appalingly slow and I dont understand what is causing it. Here are the stats of the line:
Very slow as you can see.
Here are the advanced options when doing the ping test which state that the maximum download speed is 0.25, which I don't understand as the day before I had 0.50. I asked a friend who said it was likely a noise issue so here are the stats for that:
I'm unfamiliar with what these stats mean but my friend who used to work for BT said my noise ratio is to high and would cause caps on my connection. I'm at a loss as to what to do and would appreciate any help on what may be causing this and any ways to fix it. As a bit of background I switched from AOL to BT a month ago due to infernally slow internet speeds, after a brief spell where the speeds under BT were good they suddenly went back to these levels again, I have spoken to BT staff over the phone who have reset the line twice which causes a brief spike in performance then it goes back to this level. Any help would be appreciated and thankyou for your time.

Hi Paul_Mastrangelo,
With a line attenuation of 70.9dB your landline is approx 5.1km long from your property to your local exchange.
With a line attenuation of 70dB you may not be able to get a broadband connection much over 1mbps or even much over 0.5mbps as your line is just too long in distance from your property to the exchange.
I also see your on Adsl2, nice too see such a long line that can atleast support it, mine can't
As Keith and imjolly has said, it is recommended to keep the homhub/router connected 24/7 and constantly connected especially for those with longer lines as any slight upset to the sync rate can cause an effect to the speed.
You may also be interested in this here: http://goo.gl/MNb8s
It's about providing superfast broadband for rural communities and to areas with slow broadband speeds.
Hope that helps,
Cheers
EDIT
PS: The quite line test is when you dial 17070 from your landline phone and select option 2 called Quite line test. There should be no noise (such as crackling, hissing, popping, etc...) but a slight hum on a cordless phone is normal.
I'm no expert, so please correct me if I'm wrong

Broadband speed slow

My Broadband speed is nowhere near what is advertised.
Is there anything I can do to improve things?
BT Home Hub 3
ADSL Line Status
Connection information
Line state:    Connected
Connection time:    12 days, 15:45:27
Downstream:    5,184 Kbps
Upstream:    448 Kbps
ADSL settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.1 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    7.8 dB / 17.0 dB
Line attenuation (Down/Up):    48.5 dB / 31.0 dB
Output power (Down/Up):    19.3 dBm / 12.6 dBm
FEC Events (Down/Up):    36918351 / 3940
CRC Events (Down/Up):    64685 / 3271
Loss of Framing (Local/Remote):    0 / 11
Loss of Signal (Local/Remote):    5 / 11
Loss of Power (Local/Remote):    0 / 0
Loss of Link (Remote):    0
HEC Errors (Down/Up):    763004 / 3343
Error Seconds (Local/Remote):    0 / 0
Broadband Speed Test
at 11:20 14th March 2014
From Exchange   5.18Mb
At PC Download   4.54Mb
           Upload   0.36Mb
Quiet Line Test is quiet, no noise.
Master Socket is where the phone line enters the house.
Solved!
Go to Solution.

welcome to the forum where customers help customers
your conenction speed appears about what I would expect for someone with an attenuation of 48/49db on adslmax
your download speed appears consistent with your connection speed suggesting that your ip profile is correct
check speed here
check speed
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Speed Slow - what do the speedtest resul...

I am experiencing slow download speed, video slow and jumpy etc. I have run speedtest and the results are below. I have a BT Total Broadband Option 3 package with up to 20Mb download, why do I struggle to get 0.25Mb, one hundredth of the advertised and now in my mind very expensive service?
Rob
Download Speed
279 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 279 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Solved!
Go to Solution.

Is this the information required?
Rob
Broadband connection details:
Downstream
6,720 Kbps
Upstream
448 Kbps
Connection time
0 days, 3:35:11
Data transmitted
23.11 MB
Data received
138.35 MB
Broadband user name
[email protected]
Troubleshooting
Information for Helpdesk agents
Product Name
BT Home Hub
Firmware Version
6.2.6.E
Board Version
V10
ADSL Uptime
0 days, 3:33:59
Bandwidth
448 / 6,720
Broadband Username
[email protected]
Wireless Security
WEP-64
Wireless Channel
7
Firewall
Standard
441202335519
Registered
VPI/VCI
0 / 38
Line Profile
Interleaved
Wi-Fi Community
No

Broadband Speed Slow And Fluctuating.

I have ADSL broadband from Virgin that is suffering from very slow and fluctuating speed.
They have informed me there is an issue with my line:
"There seems to have been a PSTN failure with the results, we've seen a Dis In Network when running the copper line test"
Can anyone from BT help please?

Your posts do not go to bt. Try reporting a fault to 151
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Poor network speed with 1st generation time capsule and multiple airport express 5Ghz. My network speed slows to a crawl when not close to the time capsule. I get the range that I need, but the speed is painfully slow.

Hello,
I have a first generation time capsule running 802.11n (b/g compatable) and the airport expresse's are the newer 5ghz models. I have 3 airport express's and I have the range that I need. I can run the time capsule using 802.11n 5ghz, but I loose the range and can't connect to all of the airport express's. My computers and mobile devices run 802.11n. Does anyone have any suggestions on how to increase the network speed. Would the new airport extreme fix the problem?
Thank you

Unfortunately, you are experiencing one of the downsides to 5 GHz. That's because the higher frequency 5 GHz signals are much weaker than 2.4 GHz signals.
After all, you always have to give up something to gain something else. In the case of 5 GHz, you gain potential speed but in return, you must give up penetration power and distance capability.
In order to work well, 5 GHz signals need to almost have a line-of-sight relationship between devices. Unless you can achieve this, you will do much better to leave the Time Capsule running at the 802.11n (b/g compatible) 2.4 GHz Radio Mode and allow the Express devices to "extend" that network.
As for the location of the AirPort Express devices in an exended network, that is critical for best performance. That's because the Express can only "extend" the quality and bandwidth of the signal that it receives. Post back if you need a few more tips on how to find the best location for the AirPort Express devices.
Would the new airport extreme fix the problem?
Unfortunately, no.

Connection speed slowed to a crawl!

I have posted before about the issue with slow connection speeds. Well the issue has once more reared its head after a reasonable period of achieving decent speed considering distance from the exchange etc.
Today the connection virtually unusable and when I checked the ADSL line stats downstream had dropped from over 4MBps to under 1 the noise margin had increased to 19dB from around 6dB. I ran a quiet line test which proved ok
My connection is via an extension and has been this way for a good number of years. AFAIK there are no problems with the extension after checking filters etc. nothing has changed since installation, but obviously cannot rule out completely although cannot see why a sudden change.
I turned off the home hub and waited for a minute then back on again. The comparison below shows changes to original figures only.
ADSL Line Status
                                                Original                                   Today
Downstream:
                               4.313 Mbps                 2.406 Mbps
Upstream:
                               448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.3 dB / 20.0 dB        15.9 dB / 21.0 dB
Line attenuation (Down/Up):
50.1 dB / 31.5 dB      51.1 dB / 31.5 dB
Output power (Down/Up):
19.1 dBm / 12.3 dBm 18.5 dBm / 12.3 dBm
FEC Events (Down/Up):
150 / 0                          0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0

Today I have had a visit from an engineer and my faulty extension(?) has been replaced as has the original BT master socket with a BT ADSL v1.0 filter.
The interesting thing for me was that the engineer asked if we had Sky HD which I must admit I did not think could be an issue but when disconnected the slow speed I had been experiencing increased to Downstream 2.688Mbps, Upstream 448Kbps. So obviously Sky is taking some bandwidth?
After the new extension and ADSL faceplate the downstream/upstream speed have remained the same (as when Sky disconnected). I am hoping that speeds will improve over the next few days but was informed that it is possible due to previous issues that the speed has been throttled which may mean it will not recover without me contacting BT directly. If this is the case how long should I wait?
These are my new ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:53:30
Downstream:
2.688 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.2 dB / 19.0 dB
Line attenuation (Down/Up):
50.9 dB / 31.5 dB
Output power (Down/Up):
18.5 dBm / 12.3 dBm
FEC Events (Down/Up):
1115 / 0
CRC Events (Down/Up):
6 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
73 / 0
Error Seconds (Local/Remote):
2 / 0

Broadband speed slow and drops

Hi Just got Sky broadband and not really happy with the speed i am getting, it goes between 8 down to 2, really annoying especially when my neighbour can get between 12 & 13!! This is a screen shot of my stats, any ideas?Any help would be appreciated?thanks PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANPPPoE8314311434200002:07:47LANUp609003855503533241686902:09:07WLANUp877686882104668458502:08:44Broadband LinkDownstreamUpstreamConnection Speed10239 kbps670 kbpsLine Attenuation26.0 dB15.5 dBNoise Margin8.3 dB21.21 dB

I don't know whether or not Sky still do the 10 day line training when your speeds can vary a lot, I thought I'd read on here that they stopped doing it.If they don't do it then your noise margin is too high especially upstream. Lift the phone, press any one number on the keypad and listen for noise on the line hissing or crackling. For a quiet line test dial 17070 option 4 and if you do have noise try plugging just a phone (no filter) into the test socket.If the noise is still there phone Sky and report a line fault (noise) not a broadband fault.

Broadband speed slow for past 7 days, even though ...

Hi, for the past seven days my internet connection speed has being around 35-126 KPS, with the connection completely dropping every few seconds. This is the case across all my devices: Ethernet and WiFi connected. Out of the seven days, there was one day where the speed went back to normal (around 3.8), but then dropped again around 24 hours later. Meanwhile, the hub's ADSL status is saying that my downstream speed is a nice 4,540 KBPS.
Here is my line status:
ADSL Line Status
Connection information
Line state:   Connected
Connection time:   3 days
Downstream:   4,540 Kbps
Upstream:   1,076 Kbps
ADSL settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   6.1 dB / 5.9 dB
Line attenuation (Down/Up):   44.5 dB / 24.0 dB
Output power (Down/Up):   0.0 dBm / 12.9 dBm
FEC Events (Down/Up):   117146572 / 0
CRC Events (Down/Up):   151323 / 0
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
HEC Errors (Down/Up):   545891 / 0
Error Seconds (Local/Remote):   0 / 0
I have spoke to the customer support call centre, and to be honest they were useless. Saying that their tests came back normal, and that I've got to wait 2 WEEKS before they can help!!! Obviously you can guess I am not happy at all with the support from BT!
Never-the-less I was wondering if anyone on here could possibly assist me please? And point me in the right direction.
Many thanks, James

from your stats your router has been connected to the internet for 3 days
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Speed Slowed by a Quarter

Hello
I'm sure you get a lot of these messages, but I am at my wit's end, I need a fast connection for receiving hi res image files and music in WAV format and my download speed has dropped from a regular 815~830KB/sec to 220 or less for the past few weeks. Any insight you could give me would be appreciated.
Download speedachieved during the test was - 1.86 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
ADSL line status
Connection Information
Line state   Connected
Connection time   0 days, 00:13:06
Downstream   8,128 Kbps
Upstream   448 Kbps
ADSL Settings
VPI/VCI   0/38
Type   PPPoA
Modulation   G.992.1 Annex A
Latency type   Fast
Noise margin (Down/Up)   12.7 dB / 30.0 dB
Line attenuation (Down/Up)   15.9 dB / 8.5 dB
Output power (Down/Up)   12.4 dBm / 2.0 dBm
Loss of Framing (Local/Remote)   0 / 0
Loss of Signal (Local/Remote)   0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 0
CRC Errors (Down/Up)   1 / 0
HEC Errors (Down/Up)   0 / 0
Error Seconds (Local/Remote)   1 / 0
Regards
Neil

I ran the btwholesale test, there was the first one and then a diagnostic test with this result:
Download speedachieved during the test was - 1.99 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Which is essentially the same as what was in my original post.
As I mentioned before, had the test not asked me to turn off the modem I'd have had three straight days already, now I have to wait even longer, nigh on a month, are BT going to compensate me for this time? After all I am paying for a service they're not providing.

After installing lion, battery life cut by 75% and browser speed slowed to a crawl

My Mac Book Pro was working perfectly fine until I installed Lion. Now my battery life has been cut but a least 75% (only lasts about 45 minutes on a full charge) and it has also affected the speed of my browser.
Can anyone help?

There is a 190 page thread discussing the battery life and health issues assocaited with ML that you will find in this forum located here: https://discussions.apple.com/thread/4135250?start=0&tstart=0 . Some people have had some success in installing the ML 10.8.2 combo pack over their 10.8.2 instance. Some have had success in performing a clean install. Others still have problem, and others have moved back to Lion or SL. In your posting, are you saying you've installed Lion or Mountain Lion? I'm assuming that latter. I've recently reverted back to Lion until I have more confidence that Apple has tackled the issue.

Slow broadband speed and freezes 1 hour early morn...

I sometimes work during the night at home - but most nights between 01.30 and 02.30 am my broadband speed slows down drastically, sometimes causing freezing and websites cannot be accessed. By 3am it starts to ease up. At the moment speed is ok at other times. Anyone any idea why this might happen, especially since it is so regular. When I spoke to the call centre they hadn't a clue why this would be happening. This has been happening over the last couple of years but I have never been given a possible explanation.

Do you have any software that could be doing a backup or other scheduled task such as a virus scan.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Broadband speed slowed to a crawl at best

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