Broadband Speed stuck at 488 kbps for the past two...

Hi I was wondering if anyone here or any of the mods could help me determine why on earth Iv been stuck on a download speed of 488 kbps for the past two and a bit months... Previous to this problem I did have a connection which was dropping every hour or so but the line seems to have stabalized and there is no noise on the line.
Here are the stats from my Router.
Thanks
Connection Information
Line state
Connected
Connection time
7 days, 12:20:40
Downstream
576 Kbps
Upstream
443 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
30.7 dB / 29.4 dB
Line attenuation (Down/Up)
23.6 dB / 9.1 dB
Output power (Down/Up)
29.9 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
Solved!
Go to Solution.

Hi you are in a banded profile due to a number of disconnections as you have had 7 days continuous connection I suggest you contact the forum mods and ask them to lift the banding for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Broadband Speed stuck at 488 kbps for the past two...

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