Broadband Speed sub 0.5mbs - recent change

Hi
My broadband speed has recently plummeted. No storms or anything have occurred to reset the sync, but this is what seems to have happened. I have an open fault  but have heard nothing. Please help! The line has been fine for years
This is the speedtester result:
Download speedachieved during the test was - 251 Kbps
 For your connection, the acceptable range of speedsis 100-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 804 Kbps(UP-STREAM)
 IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.74:22.45:66.81 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
And these are my ADSL stats (asus router)
Statistics -- ADSL
Mode:
ADSL2+ 
Line Coding:
Trellis Off 
Status:
No Defect 
Link Power State:
L0 
Downstream
Upstream
SNR Margin (dB):
31.2 
9.8 
Attenuation (dB):
43.0 
23.3 
Output Power (dBm):
15.6 
12.4 
Attainable Rate (Kbps):
6060 
19290 
Rate (Kbps):
462 
770 
MSGc (number of bytes in overhead channel message):
61 
19 
B (number of bytes in Mux Data Frame):
14 
38 
M (number of Mux Data Frames in FEC Data Frame):


T (Mux Data Frames over sync bytes):


R (number of check bytes in FEC Data Frame):
16 
16 
S (ratio of FEC over PMD Data Frame length):
0.9688 
6.4000 
L (number of bits in PMD Data Frame):
256 
215 
D (interleaver depth):
32 

Delay (msec):


Super Frames:
46296 
46294 
Super Frame Errors:

303 
RS Words:
3101886 
786998 
RS Correctable Errors:
415 
15 
RS Uncorrectable Errors:

N/A 
HEC Errors:


OCD Errors:


LCD Errors:


Total Cells:
819682 
5439847 
Data Cells:
40108 
40965 
Bit Errors:

155 
Total ES:


Total SES:


Total UAS:
17 
15793 

IMJolly, I appreciate your help, and I'm not nagging at you. I see that you go out of your way to assist people on this forum and I am gratified for your response.
I'll be leaving the router on for the next few days to see if there is any improvement, but as it happens, I am geeky enough to check my router stats every day
That's how I know the exact date the connection bombed out (Saturday 4th September). On this date i noticed that the SNR was considerably higher than normal and thusly I guess the sync was bumped to it's lowest level, for whatever reason.
I will be replacing the microfilter as this may be a problem, but I am still pretty much convinced, judging by the number of related posts here that there is a general problem with something being rolled out, or a general BT fault at the exchange that is not being acknowledged. Shame I don't know my neighbours to see if they're with BT and suffering the same problem.
I really do not want to waste any time with the call centre, what's the best way of escalating this in your opinion? I do need someone to look into this or I'll have to fight cancellation charges in court and go elsewhere.

Similar Messages

  • Broadband speed has dropped after i changed to opt...

    I joined BT in August.  I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October.  Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
    I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
     Download speedachieved during the test was - 263 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Any help would be appreciated but please be aware that i am not very technical minded lol!
    Thanks, Claire

    the upgrade should not affect your connection as there is no physical change to your line.  however from the stats your download is rubbish and you should contact mods for help  http://bt.custhelp.com/app/contact_email/c/4951
    your connection speed and profile are ok
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has decreased (rapid) recently

    Heya,
    I have been having speed troubles recently and this seems to be the place to go.
    Unfortunatly the customer support I have received has not been the most helpful. I think engineers will be carrying out tests on my exhange over the next couple of days but it was tough to tell as the phone call was rather confusing... I wont go into why but it was not due technical content of the call!
    I used to connect at around 8mb and get download speeds that matched this (700-800KB/sec depending on prime time use etc). Over the last couple of weeks I noticed I could no longer stream iPlayer HD and now at times I am struggling with youtube at 280p! Its only the last few days that I have been getting VERY low performance.
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    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 23:46:49
    Downstream:
    7.938 Mbps
    Upstream:
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    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
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    Latency type:
    Fast
    Noise margin (Down/Up):
    12.0 dB / 22.0 dB
    Line attenuation (Down/Up):
    22.0 dB / 13.0 dB
    Output power (Down/Up):
    19.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    3 / 1
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    1 / 0
    Error Seconds (Local/Remote):
    14 / 3
     (Note connection time is ~24 hours due to reboots yesterday during phonecall with BT customer support. As far as I am aware, the connection does not drop itself).
    BT Speed Test:
     Download speedachieved during the test was - 831 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Hopefully I don't need to mention it here (as I have had to many, many times to customer support :/) There are no other devices using the bandwidth. I have tested on multiple platforms (main PC, work laptop, mobile phone speed test etc). I use a wired connection (apart from when testing with phone!).
    The connection is like this from 6pm (possibly earlier, tough to tell as Im at work) to about midnight. At midnight yesterday I managed to get around 6mb/sec on speedtest.net. This does seem to be a prime time issue but it has come on so suddenly! Also dropping this much during prime time cannot be normal!
    I have tried a few things I have read such as connected directly to the test socket, changing filters, doing a line... quietness? test (07 number, option 2 is all I remember at this point ). All seemed ok/made no difference.
    Any help is greatly appreciated.
    Thanks,
    Kai.
    Solved!
    Go to Solution.

    Slight change of plan, had to do test earlier than I was going to. Shows improvement though. The first test I posted in this thread was done at about 9pm. This one was done at 23:15.
     Download speedachieved during the test was - 3268 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Speedtest.net shows a history of tests. This looks like the following:
    The times are out by an hour (just carried out the last test at 11:13pm GMT).
    Think this confirms its congestion. What are the options I have here? Is it something BT can fix or am I stuck with these speeds (or in other words am I forced to change ISP). Its worth noting that the latest bt and speedtest tests were carried out one after the other and showed a fair difference, I dont know if this points to anything? I made sure that nothing else was using bandwidth.
    Thanks once again for the fast responses and help.

  • Broadband Speed Decreases Once Again

    I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
    I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions.  When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
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    Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
    This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
    of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
    I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
    Thanks
    Nick
    BT Speed Test Results
    Download speed during the test was - 314 Kbps
    For your connection, the acceptable range of speeds is 50-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 350 Kbps
    Router Stats
    08:32:20, 17 Jul.
    ( 66.760000) Time
    synchronized with server 213.123.20.170
    08:32:20, 17 Jul.
    ( 66.680000) Requesting
    time from server 213.123.20.170
    08:32:16, 17 Jul.
    3 consecutive beacons
    have not been transmitted
    08:32:16, 17 Jul.
    ( 62.460000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    08:32:12, 17 Jul.
    ( 58.620000) WAN
    operating mode is DSL
    08:32:12, 17 Jul.
    ( 58.620000) Last WAN
    operating mode was DSL
    08:32:11, 17 Jul.
    ( 57.280000) PPPoA is
    up
    08:32:10, 17 Jul.
    ( 56.720000) CHAP
    authentication successful
    08:32:10, 17 Jul.
    ( 56.660000) Starting
    CHAP authentication with peer
    08:32:07, 17 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 24 Mbps
    08:32:07, 17 Jul.
    ( 53.450000) Lease for
    IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
    duration: 1440 min
    08:32:07, 17 Jul.
    ( 53.430000) Lease
    requested
    08:32:05, 17 Jul.
    ( 51.470000) DSL is
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    08:32:03, 17 Jul.
    ( 49.410000) DSL noise
    margin: 21.00 dB upstream, 15.00 dB downstream
    08:32:03, 17 Jul.
    ( 49.340000) DSL line
    rate: 448 Kbps upstream, 448 Kbps downstream
    08:31:46, 17 Jul.
    ( 31.980000) Auto
    channel selection (reason 'Power up') is complete. Selected channel: 6, noise
    data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
    9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
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    ( 30.380000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    08:31:44, 17 Jul.
    ( 30.090000)
    Initializing transaction for event code 1 BOOT
    08:31:30, 17 Jul.
    ( 16.250000) Booting
    firmware 4.7.5.1.83.8.57.1.3 (Type A)
    07:30:58, 17 Jul.
    (527520.680000) DSL is
    down after 484 minutes uptime
    07:30:56, 17 Jul.
    (527519.360000) PPPoA
    is down after 484 minutes uptime
    07:29:10, 17 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 54 Mbps
    07:26:46, 17 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 24 Mbps
    07:26:46, 17 Jul.
    (527268.960000) Lease
    for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
    duration: 1440 min
    07:26:46, 17 Jul.
    (527268.950000) Lease
    requested
    04:59:22, 17 Jul.
    (518425.210000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    04:59:21, 17 Jul.
    (518424.390000)
    Initializing transaction for event code 2 PERIODIC
    23:30:17, 16 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 54 Mbps
    23:28:34, 16 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 24 Mbps
    23:28:33, 16 Jul.
    (498576.280000) Lease
    for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
    duration: 1440 min
    23:28:33, 16 Jul.
    (498576.270000) Lease
    requested
    23:26:23, 16 Jul.
    (498446.060000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    23:26:20, 16 Jul.
    (498442.550000) WAN
    operating mode is DSL
    23:26:20, 16 Jul.
    (498442.550000) Last
    WAN operating mode was DSL
    23:26:18, 16 Jul.
    (498441.170000) PPPoA
    is up
    23:26:18, 16 Jul.
    (498440.670000) CHAP
    authentication successful
    23:26:18, 16 Jul.
    (498440.600000)
    Starting CHAP authentication with peer
    23:26:13, 16 Jul.
    (498435.560000) DSL is
    up
    23:26:10, 16 Jul.
    (498433.450000) DSL
    noise margin: 21.00 dB upstream, 16.90 dB downstream
    23:26:10, 16 Jul.
    (498433.380000) DSL
    line rate: 448 Kbps upstream, 192 Kbps downstream
    23:25:57, 16 Jul.
    (498419.560000) New GUI
    session from IP 192.168.1.78
    23:25:41, 16 Jul.
    (498403.700000) DSL is
    down after 3 minutes uptime
    23:25:39, 16 Jul.
    (498402.370000) PPPoA
    is down after 2 minutes uptime
    23:23:58, 16 Jul.
    (498300.740000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    23:23:01, 16 Jul.
    Host 00:22:5f:43:45:02
    connected to SSID 'BTHub3-7GGN' at 36 Mbps
    23:22:51, 16 Jul.
    3 consecutive beacons
    have not been transmitted
    23:22:51, 16 Jul.
    (498234.000000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    23:22:47, 16 Jul.
    (498230.510000) WAN
    operating mode is DSL
    23:22:47, 16 Jul.
    (498230.500000) Last
    WAN operating mode was DSL
    23:22:46, 16 Jul.
    (498229.140000) PPPoA
    is up
    23:22:46, 16 Jul.
    (498228.650000) CHAP
    authentication successful
    23:22:46, 16 Jul.
    (498228.580000)
    Starting CHAP authentication with peer
    23:22:41, 16 Jul.
    (498223.550000) DSL is
    up
    23:22:38, 16 Jul.
    (498221.450000) DSL
    noise margin: 21.00 dB upstream, 15.30 dB downstream
    23:22:38, 16 Jul.
    (498221.380000) DSL
    line rate: 448 Kbps upstream, 896 Kbps downstream
    23:22:37, 16 Jul.
    (498219.790000) New GUI
    session from IP 192.168.1.78
    23:22:36, 16 Jul.
    (498219.460000) New GUI
    session from IP 192.168.1.78
    23:22:25, 16 Jul.
    (498208.350000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    23:21:54, 16 Jul.
    (498176.630000) Server
    URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
    username
    23:21:47, 16 Jul.
    (498169.630000) DSL is
    down after 8299 minutes uptime
    23:21:45, 16 Jul.
    (498168.310000) PPPoA
    is down after 8299 minutes uptime

    Hiya
    At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
    But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
    Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
    Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
    This upgrade was supposed to increase speed up to around 12mb and be more efficient.
    Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
    I got home from work on the 15thJuly and found  connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
    If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
    So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
    So if you want connection speed slower than old dial up modem service stick with BT
    Anybody else been down this road ?
    Victor Meldrew12

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    Now
    Learn moreLearn more
    Between 1.0Mb and 3.5Mb
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  • Broadband speed slowdown recently

    Hi, 
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    Here's the details from bt home hub info
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    Connection information
    Line state
    Connected
    Connection time
    0 days, 3:14:04
    Downstream
    6,841 Kbps
    Upstream
    941 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    12.8 dB / 6.4 dB
    Line attenuation (Down/Up)
    35.5 dB / 24.2 dB
    Output power (Down/Up)
    0.0 dBm / 12.9 dBm
    Loss of Framing (Local)
    249
    Loss of Signal (Local)
    22
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    1333 / 4294967238
    CRC Errors (Down/Up)
    5 / N/A
    HEC Errors (Down/Up)
    N/A / 31
    Error Seconds (Local)
    57
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    Download Speed (Mbps): 6.03
    Upload Speed (Mbps): 0.76
    Ping Latency(ms): 44.63
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    1. Best Effort Test:  -provides background information.
    Download  Speed
    6.1 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 6.1 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 6.03 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    0.79 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.79Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    hope something can be done to increase my broadband speed back to what it used to be.
    Thanks for any help.

    if you cannot maintain a 3 day + connection there is no point in getting a noise margin reset as the noise margin will only rise again
    Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • HT5052 I have been trying to upate my ipod to 5.0.1, but every time i get an error message of the server timed out after downloading for over an hour. My broadband speed here is is 1.5mbs, not good any help?

    I have been trying to update my ipod to the 5.0.1 but after waiting for a hour for the download i get an error message that the server has timed out as my broadband speed is not good, could this be the problem and if so how can i get the update?

    I have the same problem I disable msconfig mode all the programs escept windows and apple products but the same error appears at the last second of downloading the update

  • Recent drop in broadband speed

    Hi,
    I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
    However over the past few days I've noticed an obvious drop in speed.
    I've run the BT Speed Test and here are my results:
    Download speed achieved during the test was - 674 Kbps
     For your connection, the acceptable range of speeds is 200-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 750 Kbps
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 08:31:23
    Downstream:
    3.063 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.6 dB / 24.0 dB
    Line attenuation (Down/Up):
    49.3 dB / 25.0 dB
    Output power (Down/Up):
    19.5 dBm / 12.3 dBm
    FEC Events (Down/Up):
    62486 / 30
    CRC Events (Down/Up):
    145 / 26
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2501 / 4
    Error Seconds (Local/Remote):
    245 / 94
    Is anyone able to offer any advice on what the problem may be?
    I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
    Thanks

    Hi Welcome to the forums
    youe speed has dropped  because of disconnections of your hub  causing a drop in your ip profile if you do the following  then we can help you further 
    If you post the full stats from your router
    For homehub – type 192.168.1.254 into your browser
    Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
    Click on More Details and then post the full results.
    also post the full results from http://speedtester.bt.com/
    Have you tried connecting to the test socket at the rear of the master socket
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband Speeds

    Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
    See copy of speed test done on 17th May 2011
    We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
    I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
    Unhappy customer
     I would also draw your attention to Ofcom's
    2010 Voluntary Code of Practice: Broadband Speeds
    FAQ
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    6107 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 6107 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    Your broadband checker results
    Broadband option
    Broadband speed range
    When you can get it
    Action
    BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
    Between 10.0Mb and 19.5Mb
    (Estimated speed: 17.0Mb)
    Now
    Learn more
    BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
    Register Interest
    BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
    The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

    according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
    your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange.  normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
    if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow Broadband Speed

    Hello Whom May Consent
    I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
    My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
    The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
    Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
    Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
    Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
    Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
    I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
    PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

    Broadband connection details:
    Downstream  462 Kbps
    Upstream  910 Kbps
    Connection time  0 days, 2:25:16  
    Data transmitted  38.15 MB 
    Data received  43.81 MB
    Broadband user name  [email protected]  
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    354 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 354 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    719 Kbps
    0 Kbps
    908 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 719 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 908 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

  • FAO BT Moderator - Broadband speed checker concern...

    Hi,
    I understand that broadband speed checkers can give very inaccurate readings of what broadband speeds you can expect to recieve.  My actual download speed (after running say BT Speedtester or speedtest.net) is approx 4mb and has barely fluctuated in the 3 years that I have been on BT Total Broadband.  Whenever I run a BT or Sky broadband speed checker (therefore not an actual test, just a line check), my estimated connection speed is usually around the same mark, 4-4.5mb.
    HOWEVER!  Maybe once or twice a month when I run both the BT and Sky speed checkers, it will suddenly say that my estimated connection speed is only 0.5mb, even though when I run an actual test, I am still getting the 4mb approx that I have always got.  Then maybe a week will pass and it will be back up to the 4-4.5mb again!?!?!  I've ran the same speed checks using a friend's phone number (who is on the same ISP and Exchange) and his never changes?????
    I appreciate that these speed checks are unreliable and it's the actual test that is the most important thing however it concerns me when one minute these line checks state I can get estimated speeds of between 4-4.5mb then the next minute it's saying 0.5mb.
    I really would be grateful if a Mod would look into this issue for me.  In the meantime, does anybody else experience this problem or not why this may be?
    Any advice would be gratefully received!!
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

    It most certainly does and thank you for the speedy response as ever Roger.
    My current IP is 4000 however my exchange did have a network upgrade 8 days ago (hence the 8 day connection time).  I've ran a few BTSpeedtesters since then and the download achieved has been coming out at approx 4.2-4.3mb so I'm assuming or more hoping that the IP should be raised to 4500 the next time the HH re-syncs.
    Thanks again.
    UPDATE:
    Stats taken just now from BTSpeedtester.....
    FAQ
    Download Speed
    4336 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 4336 Kbps
     For your connection, the acceptable range of speedsis 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 4000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.81:26.87:59.32 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
    During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
    Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
    This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
    The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
    When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
    BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
    Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
    Great not drastic but should give me 250kbs to 50kbs extra.
    The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
    NOW TO THE ISSUE.
    My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
    I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
    I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
    Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
    http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
    And here is my BT speedtester data:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.38 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    My home Hub data:
    Line state:
    Connected
    Connection time:
    0 day, 17:16:04
    Downstream:
    2,208 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
    Many thanks
    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Massive Reduction in Broadband Speed

    Hi,
    I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
    It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
    I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
    To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
    This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
    I have captured some stats from the HH2 for those interested
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 30.6 dB / 5.8 dB
    Line attenuation (Down/Up) 39.5 dB / 20.9 dB
    Output power (Down/Up) 20.5 dBm / 12.4 dBm
    Download speedachieved during the test was - 211 Kbps
    For your connection, the acceptable range of speedsis 100-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
    IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes
    xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
    The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
    They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
    It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

    welcome to the forum
    have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
    From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
    Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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