Broadband Speed sub 0.5mbs - recent change
Hi
My broadband speed has recently plummeted. No storms or anything have occurred to reset the sync, but this is what seems to have happened. I have an open fault but have heard nothing. Please help! The line has been fine for years
This is the speedtester result:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 804 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.74:22.45:66.81 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
And these are my ADSL stats (asus router)
Statistics -- ADSL
Mode:
ADSL2+
Line Coding:
Trellis Off
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
31.2
9.8
Attenuation (dB):
43.0
23.3
Output Power (dBm):
15.6
12.4
Attainable Rate (Kbps):
6060
19290
Rate (Kbps):
462
770
MSGc (number of bytes in overhead channel message):
61
19
B (number of bytes in Mux Data Frame):
14
38
M (number of Mux Data Frames in FEC Data Frame):
1
4
T (Mux Data Frames over sync bytes):
1
2
R (number of check bytes in FEC Data Frame):
16
16
S (ratio of FEC over PMD Data Frame length):
0.9688
6.4000
L (number of bits in PMD Data Frame):
256
215
D (interleaver depth):
32
1
Delay (msec):
7
1
Super Frames:
46296
46294
Super Frame Errors:
0
303
RS Words:
3101886
786998
RS Correctable Errors:
415
15
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
8
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
819682
5439847
Data Cells:
40108
40965
Bit Errors:
0
155
Total ES:
0
7
Total SES:
0
7
Total UAS:
17
15793
IMJolly, I appreciate your help, and I'm not nagging at you. I see that you go out of your way to assist people on this forum and I am gratified for your response.
I'll be leaving the router on for the next few days to see if there is any improvement, but as it happens, I am geeky enough to check my router stats every day
That's how I know the exact date the connection bombed out (Saturday 4th September). On this date i noticed that the SNR was considerably higher than normal and thusly I guess the sync was bumped to it's lowest level, for whatever reason.
I will be replacing the microfilter as this may be a problem, but I am still pretty much convinced, judging by the number of related posts here that there is a general problem with something being rolled out, or a general BT fault at the exchange that is not being acknowledged. Shame I don't know my neighbours to see if they're with BT and suffering the same problem.
I really do not want to waste any time with the call centre, what's the best way of escalating this in your opinion? I do need someone to look into this or I'll have to fight cancellation charges in court and go elsewhere.
Similar Messages
-
Broadband speed has dropped after i changed to opt...
I joined BT in August. I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October. Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
Download speedachieved during the test was - 263 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Any help would be appreciated but please be aware that i am not very technical minded lol!
Thanks, Clairethe upgrade should not affect your connection as there is no physical change to your line. however from the stats your download is rubbish and you should contact mods for help http://bt.custhelp.com/app/contact_email/c/4951
your connection speed and profile are ok
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband speed has decreased (rapid) recently
Heya,
I have been having speed troubles recently and this seems to be the place to go.
Unfortunatly the customer support I have received has not been the most helpful. I think engineers will be carrying out tests on my exhange over the next couple of days but it was tough to tell as the phone call was rather confusing... I wont go into why but it was not due technical content of the call!
I used to connect at around 8mb and get download speeds that matched this (700-800KB/sec depending on prime time use etc). Over the last couple of weeks I noticed I could no longer stream iPlayer HD and now at times I am struggling with youtube at 280p! Its only the last few days that I have been getting VERY low performance.
Below are some stats that may be helpful.
HH3 ADSL status:
Connection Information
Line state:
Connected
Connection time:
0 days, 23:46:49
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.0 dB / 22.0 dB
Line attenuation (Down/Up):
22.0 dB / 13.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
3 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1 / 0
Error Seconds (Local/Remote):
14 / 3
(Note connection time is ~24 hours due to reboots yesterday during phonecall with BT customer support. As far as I am aware, the connection does not drop itself).
BT Speed Test:
Download speedachieved during the test was - 831 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Hopefully I don't need to mention it here (as I have had to many, many times to customer support :/) There are no other devices using the bandwidth. I have tested on multiple platforms (main PC, work laptop, mobile phone speed test etc). I use a wired connection (apart from when testing with phone!).
The connection is like this from 6pm (possibly earlier, tough to tell as Im at work) to about midnight. At midnight yesterday I managed to get around 6mb/sec on speedtest.net. This does seem to be a prime time issue but it has come on so suddenly! Also dropping this much during prime time cannot be normal!
I have tried a few things I have read such as connected directly to the test socket, changing filters, doing a line... quietness? test (07 number, option 2 is all I remember at this point ). All seemed ok/made no difference.
Any help is greatly appreciated.
Thanks,
Kai.
Solved!
Go to Solution.Slight change of plan, had to do test earlier than I was going to. Shows improvement though. The first test I posted in this thread was done at about 9pm. This one was done at 23:15.
Download speedachieved during the test was - 3268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Speedtest.net shows a history of tests. This looks like the following:
The times are out by an hour (just carried out the last test at 11:13pm GMT).
Think this confirms its congestion. What are the options I have here? Is it something BT can fix or am I stuck with these speeds (or in other words am I forced to change ISP). Its worth noting that the latest bt and speedtest tests were carried out one after the other and showed a fair difference, I dont know if this points to anything? I made sure that nothing else was using bandwidth.
Thanks once again for the fast responses and help. -
Broadband Speed Decreases Once Again
I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions. When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
the landline number). I have never received 3 .0Mb.
Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
Thanks
Nick
BT Speed Test Results
Download speed during the test was - 314 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Router Stats
08:32:20, 17 Jul.
( 66.760000) Time
synchronized with server 213.123.20.170
08:32:20, 17 Jul.
( 66.680000) Requesting
time from server 213.123.20.170
08:32:16, 17 Jul.
3 consecutive beacons
have not been transmitted
08:32:16, 17 Jul.
( 62.460000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:32:12, 17 Jul.
( 58.620000) WAN
operating mode is DSL
08:32:12, 17 Jul.
( 58.620000) Last WAN
operating mode was DSL
08:32:11, 17 Jul.
( 57.280000) PPPoA is
up
08:32:10, 17 Jul.
( 56.720000) CHAP
authentication successful
08:32:10, 17 Jul.
( 56.660000) Starting
CHAP authentication with peer
08:32:07, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
08:32:07, 17 Jul.
( 53.450000) Lease for
IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
08:32:07, 17 Jul.
( 53.430000) Lease
requested
08:32:05, 17 Jul.
( 51.470000) DSL is
up
08:32:03, 17 Jul.
( 49.410000) DSL noise
margin: 21.00 dB upstream, 15.00 dB downstream
08:32:03, 17 Jul.
( 49.340000) DSL line
rate: 448 Kbps upstream, 448 Kbps downstream
08:31:46, 17 Jul.
( 31.980000) Auto
channel selection (reason 'Power up') is complete. Selected channel: 6, noise
data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
08:31:44, 17 Jul.
( 30.380000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:31:44, 17 Jul.
( 30.090000)
Initializing transaction for event code 1 BOOT
08:31:30, 17 Jul.
( 16.250000) Booting
firmware 4.7.5.1.83.8.57.1.3 (Type A)
07:30:58, 17 Jul.
(527520.680000) DSL is
down after 484 minutes uptime
07:30:56, 17 Jul.
(527519.360000) PPPoA
is down after 484 minutes uptime
07:29:10, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
07:26:46, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
07:26:46, 17 Jul.
(527268.960000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
07:26:46, 17 Jul.
(527268.950000) Lease
requested
04:59:22, 17 Jul.
(518425.210000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
04:59:21, 17 Jul.
(518424.390000)
Initializing transaction for event code 2 PERIODIC
23:30:17, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
23:28:34, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
23:28:33, 16 Jul.
(498576.280000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
23:28:33, 16 Jul.
(498576.270000) Lease
requested
23:26:23, 16 Jul.
(498446.060000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:26:20, 16 Jul.
(498442.550000) WAN
operating mode is DSL
23:26:20, 16 Jul.
(498442.550000) Last
WAN operating mode was DSL
23:26:18, 16 Jul.
(498441.170000) PPPoA
is up
23:26:18, 16 Jul.
(498440.670000) CHAP
authentication successful
23:26:18, 16 Jul.
(498440.600000)
Starting CHAP authentication with peer
23:26:13, 16 Jul.
(498435.560000) DSL is
up
23:26:10, 16 Jul.
(498433.450000) DSL
noise margin: 21.00 dB upstream, 16.90 dB downstream
23:26:10, 16 Jul.
(498433.380000) DSL
line rate: 448 Kbps upstream, 192 Kbps downstream
23:25:57, 16 Jul.
(498419.560000) New GUI
session from IP 192.168.1.78
23:25:41, 16 Jul.
(498403.700000) DSL is
down after 3 minutes uptime
23:25:39, 16 Jul.
(498402.370000) PPPoA
is down after 2 minutes uptime
23:23:58, 16 Jul.
(498300.740000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:23:01, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 36 Mbps
23:22:51, 16 Jul.
3 consecutive beacons
have not been transmitted
23:22:51, 16 Jul.
(498234.000000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:22:47, 16 Jul.
(498230.510000) WAN
operating mode is DSL
23:22:47, 16 Jul.
(498230.500000) Last
WAN operating mode was DSL
23:22:46, 16 Jul.
(498229.140000) PPPoA
is up
23:22:46, 16 Jul.
(498228.650000) CHAP
authentication successful
23:22:46, 16 Jul.
(498228.580000)
Starting CHAP authentication with peer
23:22:41, 16 Jul.
(498223.550000) DSL is
up
23:22:38, 16 Jul.
(498221.450000) DSL
noise margin: 21.00 dB upstream, 15.30 dB downstream
23:22:38, 16 Jul.
(498221.380000) DSL
line rate: 448 Kbps upstream, 896 Kbps downstream
23:22:37, 16 Jul.
(498219.790000) New GUI
session from IP 192.168.1.78
23:22:36, 16 Jul.
(498219.460000) New GUI
session from IP 192.168.1.78
23:22:25, 16 Jul.
(498208.350000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:54, 16 Jul.
(498176.630000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:47, 16 Jul.
(498169.630000) DSL is
down after 8299 minutes uptime
23:21:45, 16 Jul.
(498168.310000) PPPoA
is down after 8299 minutes uptimeHiya
At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
This upgrade was supposed to increase speed up to around 12mb and be more efficient.
Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
I got home from work on the 15thJuly and found connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
So if you want connection speed slower than old dial up modem service stick with BT
Anybody else been down this road ?
Victor Meldrew12 -
I recently changed Broadband provider
I recently changed Broadband provider and my email address, which was also my Apple ID. I have managed to change my Apple ID and icloud on my ipad and iphone 4 to the new email/ID, but cannot change icloud on my Macbook Pro (which is on Lion OS x 10.7.5). It keeps coming up with a box to tell me there is a problem with icloud and shows the previous email/ID. But when I enter the password for the old email/ID it does not recognise it. This means I can no longer sync the Macbook with the other 2 devices. Can anyone help me solve this please?
Have you tried BT's Support Communities? http://community.bt.com/t5/BB-Speed-Connection-Issues/unable-to-connect-iphone-t o-BTHomeHub-Wi-Fi/td-p/1816
-
Will broadband speed increase if i change to infi...
Well here i am again.
posted topic on broadband forum will my line speed increase if i change to infinity - as infinity speed up to 78 Mb/s now available on my line - According to BT ?
was skeptical - but decided to order BT infinity and report back
Herein is report.
Order accepted - line siutable for infinity.
Open reach engineer came to connect me this morning.
Guess what? back to my old broadband at 0.5 Mb/s
Unable to connect me to infinity, signal refused to sync apparently.
Openreach engineer thinks i have too much copper wire btween me and the fibre optic cabinet - 6.7 kms he reckons. whivch was my point originally but asuccession of BT departments assured me Infinity was available and would work on my line .
so iam back where i started. although i do know now where my nearest cabinet is
left with just a few questions really ?
Why did BT write to me suggesting change to infinity?
Why on BT site if i type number in does it say Infinity availableup to 78 Mb/s?
why did BT sales accept my order without apparently checking line speed?
Has anyone any thoughts on my next move?
Presumably Bt sales will come back to me .
The whole saga reflects badly On BTi seem to be repeating myself here here is what the checker says:-
Your broadband checker results
Broadband option Broadband speed range When you can get it ActionBT Infinity Superfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.BT Total Broadband BT Total BroadbandThe speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
78.5Mb download
20.0Mb upload
Now
Learn moreLearn more
Between 1.0Mb and 3.5Mb
(Estimated speed: 1.0Mb)
Now
Learn more
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.
In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. It uses a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution. When we are able to provide a date for future fibre availability, it is indicative only and subject to change.''
The fact is this is not the case , the Bt wholesale checker for my number gives a similar reply: -
I've recently changed my broadband provider. My email address is provided by my previous broadband provider (although it was obtained seperately -prior to - my broadband deal). Since I've changed my Mail still collects mail from the email address provider but is no longer sending from Mail.
Funnily enough if I send an email direct from this provider they send without any problems.
I've checked the preferences and nothing seems to have been altered.
Confused.Do I understand this as saying you changed "broadband providers", i.e., ISP's, and you are trying to send and receive email through your old ISP's mail servers? I hope I misunderstood that because you of course need to use your new ISP's mail servers.
-
Broadband speed slowdown recently
Hi,
I used to get around 1.2mb/sec download speeds until a couple of months ago. Now I'm getting 600-700kb/sec download speed. Think my speedchecker gave me 8-9mbps before, now it's down to 6mbps. Not sure what happened but I'd like to know if there's anything that can be done to get my broadband speed back up to speed. I have not changed anything at all in my setup btw, just checked the filters too, replaced with a new one and still the same slow speed.
Here's the details from bt home hub info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:14:04
Downstream
6,841 Kbps
Upstream
941 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.4 dB
Line attenuation (Down/Up)
35.5 dB / 24.2 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
249
Loss of Signal (Local)
22
Loss of Power (Local)
0
FEC Errors (Down/Up)
1333 / 4294967238
CRC Errors (Down/Up)
5 / N/A
HEC Errors (Down/Up)
N/A / 31
Error Seconds (Local)
57
And here's the BT Speedtester result
Download Speed (Mbps): 6.03
Upload Speed (Mbps): 0.76
Ping Latency(ms): 44.63
And finally the further diagnostics part test result
1. Best Effort Test: -provides background information.
Download Speed
6.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.03 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.79 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.79Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
hope something can be done to increase my broadband speed back to what it used to be.
Thanks for any help.if you cannot maintain a 3 day + connection there is no point in getting a noise margin reset as the noise margin will only rise again
Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I have been trying to update my ipod to the 5.0.1 but after waiting for a hour for the download i get an error message that the server has timed out as my broadband speed is not good, could this be the problem and if so how can i get the update?
I have the same problem I disable msconfig mode all the programs escept windows and apple products but the same error appears at the last second of downloading the update
-
Recent drop in broadband speed
Hi,
I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
However over the past few days I've noticed an obvious drop in speed.
I've run the BT Speed Test and here are my results:
Download speed achieved during the test was - 674 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 08:31:23
Downstream:
3.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 24.0 dB
Line attenuation (Down/Up):
49.3 dB / 25.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
62486 / 30
CRC Events (Down/Up):
145 / 26
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2501 / 4
Error Seconds (Local/Remote):
245 / 94
Is anyone able to offer any advice on what the problem may be?
I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
ThanksHi Welcome to the forums
youe speed has dropped because of disconnections of your hub causing a drop in your ip profile if you do the following then we can help you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
See copy of speed test done on 17th May 2011
We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
Unhappy customer
I would also draw your attention to Ofcom's
2010 Voluntary Code of Practice: Broadband Speeds
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6107 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6107 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Your broadband checker results
Broadband option
Broadband speed range
When you can get it
Action
BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb)
Now
Learn more
BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
Register Interest
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange. normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel sufferBroadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. -
FAO BT Moderator - Broadband speed checker concern...
Hi,
I understand that broadband speed checkers can give very inaccurate readings of what broadband speeds you can expect to recieve. My actual download speed (after running say BT Speedtester or speedtest.net) is approx 4mb and has barely fluctuated in the 3 years that I have been on BT Total Broadband. Whenever I run a BT or Sky broadband speed checker (therefore not an actual test, just a line check), my estimated connection speed is usually around the same mark, 4-4.5mb.
HOWEVER! Maybe once or twice a month when I run both the BT and Sky speed checkers, it will suddenly say that my estimated connection speed is only 0.5mb, even though when I run an actual test, I am still getting the 4mb approx that I have always got. Then maybe a week will pass and it will be back up to the 4-4.5mb again!?!?! I've ran the same speed checks using a friend's phone number (who is on the same ISP and Exchange) and his never changes?????
I appreciate that these speed checks are unreliable and it's the actual test that is the most important thing however it concerns me when one minute these line checks state I can get estimated speeds of between 4-4.5mb then the next minute it's saying 0.5mb.
I really would be grateful if a Mod would look into this issue for me. In the meantime, does anybody else experience this problem or not why this may be?
Any advice would be gratefully received!!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010It most certainly does and thank you for the speedy response as ever Roger.
My current IP is 4000 however my exchange did have a network upgrade 8 days ago (hence the 8 day connection time). I've ran a few BTSpeedtesters since then and the download achieved has been coming out at approx 4.2-4.3mb so I'm assuming or more hoping that the IP should be raised to 4500 the next time the HH re-syncs.
Thanks again.
UPDATE:
Stats taken just now from BTSpeedtester.....
FAQ
Download Speed
4336 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4336 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.81:26.87:59.32 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010 -
Broadband Speed dropped and wont come back
Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman -
Massive Reduction in Broadband Speed
Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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