Broadband Speed too slow for BT's own services.

Hello, I have recently heard that BT Sport has the rights for MotoGP in 2014.
Brilliant, I have BT Broadband, it will be free for me.
Oh wait, the required speed is 400kbps, and my BT provided Broadband is less than half of that speed!
I assume, BT will be upgrading the equipment in my area to enable me to have the required speed to view this?
I can dream... Seriously angry about this.

Well folks, I managed to find my way into BT Sport because I'm in the same boat as Tourn46, I want to carry on watching MotoGP in 2014 (but I won't pay subscription fees to anyone).
Just checked my connection speed - excellent - 8MB.
Just watched some tennis on BT Sport 2 - YouTube quality at best. BT Sport 1 even poorer and ESPN, wouldn't connect.
Hohum. No more watching those incerdible machines being wrestled around at 200mph in HD/slow motion. I think I'll probably not bother to watch. I see I could maybe get HD by paying for an Infinit package - oops, I won't pay any more so that's out. I see the BT channels come up on my Samsung SmartTV on FreeView, but I'd need a subscription box to get those- oops, I won't pay any more so that's out too.

Similar Messages

Broadband speed too slow

Hi thanks for the heads up on the phone numbers -
My broadband speed runs between 4kbps and 6 kbps when I am paying for upto 20!
My next door neighbour (also with BT) had the same complaint and after several visits from openreach is now running at 14 kbps
BT have tested the line and promised to do something about it on two occasions!
BT speedtest results are shown below
Please help
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6329 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6329 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8020 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.03:15.82:80.16 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
825 Kbps
0 Kbps 1024 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1024 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
ADSL line status
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
11 days, 8:43:27
Downstream
8,023 Kbps
Upstream
1,024 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 5.6 dB
Line attenuation (Down/Up)
24.5 dB / 12.4 dB
Output power (Down/Up)
20.9 dBm / 12.2 dBm
Loss of Framing (Local)
35
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 10672
CRC Errors (Down/Up)
611 / 2147480000
HEC Errors (Down/Up)
nil / 392492
Error Seconds (Local)
939

Hello Mike and welcome to the forums,
Edit you post and remove your phone numbers! This is a public forum and people can mine information like that and use it for spamming purposes!
The speedtest results look ok (?). Please could you post the stats from the Homehub (assuming you are using one)?:
http://192.168.1.254
Click on A-Z in the top right
Click on ADSL settings
Copy and paste all the information displayed into this post. This will allow the Forum sages to see whether you have noise or attenuation problems.

Why is the same wirelles connection too slow for an iphone4 when it is quite fast to an iphone5?

Why is the same wirelles connection too slow for an iphone4 when it is quite fast to an iphone5?

You really have a question for iPhone support here, so I suggest that you post in the appropriate support area:
Using iPhone
The experts over there will likely suggest that you use the Apple Troubleshooting Guide for iOS devices, so you might want to work your way through that before you post in the iPhone support area.
http://support.apple.com/kb/TS1398

Firefox CONSTANTLY has a yellow bar on top of my screen nagging me to upgrade adobe flash but my processor is way too slow for that upgrade.

I am on an older computer that works just fine, but the processor is too slow for the flash upgrade, nor do I have the other system requirements. What can I do to get rid of this nagging bar? I do not mind upgrading to a lower version of flash, providing it is light on memory;but don't know how to or where to get it. I have seen some archives of older versions but they require knowledge of how to do zip files, or how to do the download as it isn't automatic. I currently have something called "shockwave flash 9.0.45.0". The names are another confusing thing. They talk about shockwave flash, adobe flash player, adobe flash; are they all the same thing?
michelle

cor-el, thanks for your input. The problem I keep having is that I can't get the system requirements for any of the flash versions except 11, the latest. I have looked on a number of sites as well as adobe. There is no point to download something that won't work with my system, and overloads my memory. My processor is a pentium 3, about 927 mhz. The service pack is 2.
Another problem I keep having is that for the older versions they keep telling me to "unzip" the file. I don't know what that means, or of course, how to do it.
Really need some help and understandable directions as am new to computers. This one works great, and I resent these companies putting me in the position of having to buy a new computer just so I can get their newest programs, which in reality are often not as good as the old ones. I cannot afford another computer.

Speed very slow for last 3 days or so.....121kbps ...

M speed is usually 1.5mb been down to about 300 the last few days and dipped now at 121 and just a measly 97 this morning....
done all the usual checks, and i noticed on a local internet forum last night that other is my area are suffering the same too with no explanation from BT
(my daling code is 01595)
phoned BT...he said there were no faults it must be my end, repeated all the checks including the microfilter, he then said there WAS a problem with outtage and it would be 8 days before my speed was returned to normal....when i questioned this he explained it was cos of a powercut somewhere in the UK for 4 hours?????eh?
he then went on to quiz me if i had selected 1 when i phoned to leave feedback, when i said i had he seemed quite aggitated, quized me more about selecting to leave feedback and told me this effected his performance.
he then told me not to phone BT again for the next 10 days as this would confuse people and it would be an extra week on top of the 8 days i would have to wait for my normal broadband speed.
i am obviously totally disatisfied...i just want to know why my speed is slow and when it will return to normal
anyone help.???
my dailing code is not on any of the service status pages

is this what you mean
DSL Connection
Link Information
Uptime:
0 days, 4:10:58
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 448
Data Transferred (Sent/Received) [MB/MB]:
5.39 / 39.37
Output Power (Up/Down) [dBm]:
12.0 / 14.5
Line Attenuation (Up/Down) [dB]:
31.5 / 63.0
SN Margin (Up/Down) [dB]:
12.0 / 16.5
Vendor ID (Local/Remote):
TMMB / P
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
70 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
450 / 0
FEC Errors (Up/Down):
0 / 421,367
CRC Errors (Up/Down):
0 / 11,336
HEC Errors (Up/Down):
0 / 6,718
Line Profile:
Interleaved
i phoned BT again, spent 2 hours on the phone!!! we went through the usual checks etc, this time they
tested the line properly and confirmed they could see i had very slow speed, but couldn't tell me why?
they said they would reset the line and i should see an improvement in 24 to 48 hours and it should return to usual in 8 day?? i still dont understand.....
and its still as slow as 112kbps..as me and partner both rely on internet for our work and training its just painful waiting for this to be solved!!
i just want a clear explantion what is happening/why its happening and when will it be fixed?

Broadband speed very slow (again)

My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
Speed test..
ADSL stats (I think a housemate must have reset the router 2 days ago)..
There are no problems reported at my local exchange.
I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
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Broadband Speed - So Slow Its Unuseable

I need some advice on how to tackle my current broadband speed problems with BT; if there is indeed an answer? Before i begin I will state that I am a rural customer many miles from the exchange and I do not expect proper broadband speed, i always had a slow connection but I just want what I got before.
I was achieving about 95kb/s connection since I signed up with BT last April (woes of getting that done and removing the DAX on the line are on another thread somewhere on this forum) which is terrible but what I accepted and paid over my cash for and it has been consistent at that speed since then. However, for the last 2 weeks its now dropped to an average speed of 29kb/s.
Since April my router had only been rebooted twice duce to powercuts and it had never dropped the connection, however slow it may be, so its not excessive rebooting effecting the line. Noise however has gone through the roof. Noise margin is now displaying at 9.1db and the line attenutation is 69.3db... Before the drop off this was never good but around the 7db margin level with about 60db attenuation on on the down line. The sync rate has also dropped from nearly 2 Mbps to 1.063. Full stats from router settings here:
Connection Information
Line state:
Connected
Connection time:
5 days, 03:51:27
Downstream:
1.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.1 dB / 12.0 dB
Line attenuation (Down/Up):
69.3 dB / 31.5 dB
Output power (Down/Up):
15.9 dBm / 11.9 dBm
FEC Events (Down/Up):
1701042 / 2613
CRC Events (Down/Up):
36437 / 379
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
15842 / 321
Error Seconds (Local/Remote):
19843 / 352
I'm connected to the master socket with a Openreach fitted BT ADSL faceplate. I've tried connecting to the router both wireless and wired with no difference to performance. I contacted BT by phone 5 days ago and went through the usual reboot the router etc ordeal. They then agreed to reset the line but that has made no difference, if they did indeed do anything at all?
Running the speedtest from http://www.speedtester.bt.com my results are as follows:
Download Speed (Mbps): 0.31
Upload Speed (Mbps): 0.36
Ping Latency (ms): 41.38
I know it sounds paranoid but the same day this dropped off I saw on the way to work an Openreach van working in the village on the roadside cabinet. Just seems that there has been some alteration to their infrastructure locally and its taken my connection from bloomin slow to unusable..
Ideas?

Yeah i realise my profile is correct for my connection speed. But in real world terms dropping from 80kb/s into the 20s makes a major difference to useabilty. If you were on some infinity connection or even a 8mbps max connection you wouldn't even notice but when thats all you have it makes a mockery of the money you are sending to BT each month/
I Shall go through the old favourite of contacting a mod then. Check my old thread Johjn46 where you and I went through this procedure with getting me signed up and things with mods never worked out as you promised they would
http://community.bt.com/t5/BB-Speed-Connection-Issues/Activating-Broadband-Ongoing-Nothingness/td-p/...
Hopefully i'm wrong and you are right this time

Broadband speed constantly slow

Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
Please help !!

you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days. if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
can you run btspeedtester and when first test completes then run diagnostic test and post results should confirm profile currently at 2mb
btspeedtester
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What to do if my pc is too slow for Flash CS6? may i try (and find) older version?

Hi all
I tried the trial version of flash CS6 but my computer is too slow (less than 2 GB of RAM available) and I 'm not able to use it. i need it to make animated cartoons and I do not need to code in order to do it .. What do you recommend me, please? If I use an older version (which one? flash 8? is there a trial version on the site? ) it can work out ? i mean can i consider it valid for my works or is it a point against me for the market?
i want to be sure before buying the product ...
(is this the right place to ask? )
Thanks anyway
Adelina

First of all, check if your machine meets the system requirements for Flash CS6. If yo do, then i will recommend to cleanup your machine. Delete the temp files(Run->%temp%) and empty the Recycle bin.
This should also help.
Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mode-windows.html
[Moved the discussion to Flash Pro Forum]

Broadband speed very slow and bt vision not workin...

As above my broadband speed has plummeted over the past couple of days which results in no on demand from my bt vision. have spoken to customer support and no joy there. I've changed the microfilter, unplugged router etc. and getting no where. Any help would be appreciated.
Solved!
Go to Solution.

FAQ
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
67 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 67 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
27 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 27 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

Broadband speed SO SLOW!

So my download speed has been slow for about 3 months now, but at this point its starting to really get annoying. Download speed on steam is 30KB/s and no matter what device i test, my desktop connected via ethernet or a iPhone connected via wireless the ping is high and the speeds are slow.
Anyone able to help. Here is what the Hub says. If you need anymore information just let me know.

Speeds have been slow and are not getting better. Everyone on the forum has said just wait and it will configure itself. Well guess what, its been weeks and weeks without improvment. Every four days the hub would reset and change speeds, but this would sometimes be by less then 0.02Mbps. This is the reason the up time is just around 4 hours. Instead of speeds getting faster the upload speed was is decreased.
Can anyone help me get some of the speeds i am predicted by BT?

Unlimited broadband speed VERY slow (less than 25k...

When we first got setup around 6 weeks ago the broadband was fine but we had some noise on the phone line which we was told would settle down. - it did then got progressively worse and eventually the phone stopped working all together while the bt router continually lost connection to the broadband. After chasing BT for over 2 weeks we finally had an engineer out who found the phone line problem (previous engineer pinched two wires together causing it to burn out and short the circuit). we was told the broadband speed should pick back up after 3 or 4 days....today has been 5 days and doing a speedtest reveals my download speed to be (on average) 22kb/s with an upload speed of 15kb/s. Web pages take FOREVER to load and anything beyond text you may aswell give up waiting for. Just 6 weeks ago when shiny and new we was getting over 9mb/s - nothing changed internally the setup is all the same just the phone line issue.
Is there ANYTHING i can do to speed this process up? I'm quite put off after the experience i have had with BT services so far and the support have been hopeless.
Heres hoping someone has some ideas!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed very slow.

I'm currently getting around half my broadband speed. I normally download at 140-160kb/s but for the last few days I've been getting 80kb/s max. The modems been on for a few days and it's still like this, and there are no problems in my area. Can you see any problems ?
speed test results:
1. Best Effort Test: -provides background information.
Download Speed
0.62 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.62 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.68 Mbps
These are my modem stats
Down Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
768 kbs
448 kbs
Max Rate:
728 kbs
868 kbs
Noise Margin:
6.0 dB
19.0 dB
Attenuation:
54.9 dB
31.5 dB
Output Power:
15.0 dBm
12.3 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
ATM PVC:
0/38
Rate Cap:
728 kbs
Attenuation @ 300kHz:
54.9 dB
Uncanceled Echo:
-17.1 dB
Ok
VCXO Frequency Offset:
28.5 ppm
Ok
Final Receive Gain:
32.9 dB
Ok
Excessive Impulse Noise:
0
Ok
Traffic StatisticsBytes Packets Errors %Cells Errors %
IP Traffic
Transmit:
60997578
218
0
0
Receive:
1546093739
1213140
0
0
ATM Traffic
Transmit:
2280542
0
0
Receive:
33112648
0
0
DSL Link ErrorsCollected for 19:32:46Reset 24-hr int. 15-min int. Last Event
Since
Current
Current
Time Since
ATM
Last Event
Cell Header Errors
147
147
0
0:04:41
Loss of cell Delineation
3
3
0
1:47:40
DSL
Link Retrains:
0
0
0
0:00:00
DSL Training Errors:
1
1
0
19:32:12
Training Timeouts:
0
0
0
0:00:00
Loss of Framing Failures:
0
0
0
0:00:00
Loss of Signal Failures:
0
0
0
0:00:00
Loss of Power Failures:
0
0
0
0:00:00
Loss of Margin Failures:
0
0
0
0:00:00
**bleep**. Seconds w/Errors:
154
154
0
0:04:41
**bleep**. Sec. w/Severe Errors:
0
0
0
0:00:00
Corrected Blocks:
67774
67774
3
0:00:15
Uncorrectable Blocks:
204
204
0
0:04:41
DSL Unavailable Seconds:
47
47
0
19:31:58

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Time Capsule with ext HDD seems too slow for ethernet big file transfer

With new Snow Leopard on a Mac Mini, I have a wired Time Capsule with an external WD USB 2.0 HDD added. While moving files over 802.11N files seem to work fine, a full wired Ethernet connection seems to send the files too fast for the WD external drive to keep up. I get only the first 50Mb before the transfer gets corrupted. Isn't there a handshake that limits the file transmission to allow for the USB drive to stay ahead?
Has anyone else seen this? Is there a remedy?
Thanks
Bill H.

With new Snow Leopard on a Mac Mini, I have a wired Time Capsule with an external WD USB 2.0 HDD added. While moving files over 802.11N files seem to work fine, a full wired Ethernet connection seems to send the files too fast for the WD external drive to keep up. I get only the first 50Mb before the transfer gets corrupted. Isn't there a handshake that limits the file transmission to allow for the USB drive to stay ahead?
Has anyone else seen this? Is there a remedy?
Thanks
Bill H.

Saying connection too slow for shareplay,but i have really good speed

i have a really good speed ,when i start shareplay with someone it says that i have very low speed.i have like 3mbps(upload) and 7mbps(download or whatever)mabey its because of the update...please fix this or help!

SharePlay can be a bit temperamental at times. The best connections can sometimes say your speeds are too sow. While the slower connections can say the opposite. It has it's moments.
Do a Test Internet Connection in the PS4 settings. Then try it again a minute later. You'll have quite different results sometimes
If it allows you to continue, then just do so. Altough your speeds may result in some poor image quality and lag for the person your SharePlay'n with

Broadband Speed too slow for BT's own services.

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