Broadband speed too slow

Question

Hi thanks for the heads up on the phone numbers -
My broadband speed runs between 4kbps and 6 kbps when I am paying for upto 20!
My next door neighbour (also with BT) had the same complaint and after several visits from openreach is now running at 14 kbps
BT have tested the line and promised to do something about it on two occasions!
BT speedtest results are shown below
Please help
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
 Download Speed
 6329 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 6329 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8020 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
 IP Profile for your line is - 7000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.03:15.82:80.16 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
2. Upstream Test:  -provides background information.
 Upload Speed
 825 Kbps
0 Kbps 1024 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 825 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1024 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
 Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
ADSL line status
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
11 days, 8:43:27
Downstream
8,023 Kbps
Upstream
1,024 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 5.6 dB
Line attenuation (Down/Up)
24.5 dB / 12.4 dB
Output power (Down/Up)
20.9 dBm / 12.2 dBm
Loss of Framing (Local)
35
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 10672
CRC Errors (Down/Up)
611 / 2147480000
HEC Errors (Down/Up)
nil / 392492
Error Seconds (Local)
939

Answer 1

Hello Mike and welcome to the forums,
Edit you post and remove your phone numbers! This is a public forum and people can mine information like that and use it for spamming purposes!
The speedtest results look ok (?). Please could you post the stats from the Homehub (assuming you are using one)?:
http://192.168.1.254
Click on A-Z in the top right
Click on ADSL settings
Copy and paste all the information displayed into this post. This will allow the Forum sages to see whether you have noise or attenuation problems.