Broadband speed very slow and bt vision not workin...

As above my broadband speed has plummeted over the past couple of days which results in no on demand from my bt vision. have spoken to customer support and no joy there. I've changed the microfilter, unplugged router etc. and getting no where. Any help would be appreciated.
Solved!
Go to Solution.

FAQ
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
67 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 67 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
27 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 27 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

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EA4500 speeds very slow and inconsistent

Purchased the EA4500 a few months ago. Worked fine for a week or two. Now my download speeds bounce between 2mbps-20mbps and its constantly stuttering. My modem gives me 100mbps when im wired in so I know for a fact that the modem is not the issue. I'm using both the 5ghz band and 2.4ghz band and both of them give me terrible results. The speed is so slow and fluxuates so often it's barely usuable. I've tried changing settings with the media prioitization, I've tried changing the MTU size, I've tried using different channels, I've tried rebooting the router, setting it back to factory settings and even tried using the classic firmware and that just locked me out of my router since the router login and password no longer worked (default and ones Ive set). I'm at a loss here and getting really fed up with this garbage router. Is there any fix for this? I've scoured the internet looking for an answer and all I've seen is other people problems never being fixed.

Yes, I'm currently using the most current firmware which is version 2.1.41.164606. I've tried all previous firmware versions and the speed is still very slow and inconsistent on every one. I've rebooted to factory twice now and tried changing channels, MTU sizes and channel width on both the 2.4 ghz and 5ghz networks. It worked fine for about a month and suddenly it barely works now. If anyone has a solution that would be great but If not I'll just get a netgear N750 when I have the money.

Broadband speed very slow (again)

My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
Speed test..
ADSL stats (I think a housemate must have reset the router 2 days ago)..
There are no problems reported at my local exchange.
I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband is very slow and unusable!

For the last 2 nights running my connection is running very slow to the piont the BBC website or a youtube video fails to load. Ps3 gaming is impossible! Have rung BT India and gone though all they do with resets and whatnots and still stuck at square one wih no improvement.
My connection is option 3, 20mb home broadband and have been with BT broadband for 7 years with good service.
My stats below.
Line Mode
ADSL2+
Line State
Show Time
Line Power State
L0
Line Up Time
01:02:07:06
Line Coding
Trellis On
Line Up Count
1
Statistics
Downstream
Upstream
Line Rate
11421 Kbps
1069 Kbps
Noise Margin
3.1 dB
6.8 dB
Line Attenuation
42.5 dB
21.3 dB
Output Power
0.0 dBm
13.0 dBm
These above have been these figures for the last 12 months and have had no problems at all.
Speedtester refuses to test my speed saying there is an error at this time but using other speedtesters im only getting between 150-200kb download speed but getting my normal 902kb upload. Usually my speed is always about 9000-10000kb.
Is there a problem in the 0208 Essex area as two of my friends withing a mile away have the same broadband package as me also have the same speed problem??
Solved!
Go to Solution.

Hi there have been service outages and degraded service issusein London and the south east today I would suggest reseting your hub tomorrow morning and recheck the Bt speedtest and then posting the results back here we can then offer further advice
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unlimited broadband speed VERY slow (less than 25k...

When we first got setup around 6 weeks ago the broadband was fine but we had some noise on the phone line which we was told would settle down. - it did then got progressively worse and eventually the phone stopped working all together while the bt router continually lost connection to the broadband. After chasing BT for over 2 weeks we finally had an engineer out who found the phone line problem (previous engineer pinched two wires together causing it to burn out and short the circuit). we was told the broadband speed should pick back up after 3 or 4 days....today has been 5 days and doing a speedtest reveals my download speed to be (on average) 22kb/s with an upload speed of 15kb/s. Web pages take FOREVER to load and anything beyond text you may aswell give up waiting for. Just 6 weeks ago when shiny and new we was getting over 9mb/s - nothing changed internally the setup is all the same just the phone line issue.
Is there ANYTHING i can do to speed this process up? I'm quite put off after the experience i have had with BT services so far and the support have been hopeless.
Heres hoping someone has some ideas!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed very slow.

I'm currently getting around half my broadband speed. I normally download at 140-160kb/s but for the last few days I've been getting 80kb/s max. The modems been on for a few days and it's still like this, and there are no problems in my area. Can you see any problems ?
speed test results:
1. Best Effort Test: -provides background information.
Download Speed
0.62 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.62 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.68 Mbps
These are my modem stats
Down Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
768 kbs
448 kbs
Max Rate:
728 kbs
868 kbs
Noise Margin:
6.0 dB
19.0 dB
Attenuation:
54.9 dB
31.5 dB
Output Power:
15.0 dBm
12.3 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
ATM PVC:
0/38
Rate Cap:
728 kbs
Attenuation @ 300kHz:
54.9 dB
Uncanceled Echo:
-17.1 dB
Ok
VCXO Frequency Offset:
28.5 ppm
Ok
Final Receive Gain:
32.9 dB
Ok
Excessive Impulse Noise:
0
Ok
Traffic StatisticsBytes Packets Errors %Cells Errors %
IP Traffic
Transmit:
60997578
218
0
0
Receive:
1546093739
1213140
0
0
ATM Traffic
Transmit:
2280542
0
0
Receive:
33112648
0
0
DSL Link ErrorsCollected for 19:32:46Reset 24-hr int. 15-min int. Last Event
Since
Current
Current
Time Since
ATM
Last Event
Cell Header Errors
147
147
0
0:04:41
Loss of cell Delineation
3
3
0
1:47:40
DSL
Link Retrains:
0
0
0
0:00:00
DSL Training Errors:
1
1
0
19:32:12
Training Timeouts:
0
0
0
0:00:00
Loss of Framing Failures:
0
0
0
0:00:00
Loss of Signal Failures:
0
0
0
0:00:00
Loss of Power Failures:
0
0
0
0:00:00
Loss of Margin Failures:
0
0
0
0:00:00
**bleep**. Seconds w/Errors:
154
154
0
0:04:41
**bleep**. Sec. w/Severe Errors:
0
0
0
0:00:00
Corrected Blocks:
67774
67774
3
0:00:15
Uncorrectable Blocks:
204
204
0
0:04:41
DSL Unavailable Seconds:
47
47
0
19:31:58

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Infinity Speed Very Slow and BT Speed Checker Not ...

Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue.
I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so. My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase. It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk. I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb). I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
Thanks

Hi and Welcome.
It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
(Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
(Might be worth trying a different ethernet port on the HH2).
And if you can another laptop to be really certain where the fault lies.
If the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
They will contact you, it may take 72hrs or so due their workload.
Example of results the BT speedtest look like and improvement HERE.
Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
An occasional turn off for testing or holidays will be ok though.
I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
My "New Style BT Speedtest results"
Please Click On any Text in Blue as that automatically links to information.
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Broadband speed getting slower and slower by the d...

Hi,
Ive had BT Infinity for a couple of months now, and it was absolutely fine, lightning quick, was connecting at roughly 70mb down and 16mb up, 2 months later im barely getting 40mb down and 12 up, and now starting to see packet loss as well. Im a livestreamer which is why I went with infinity in the first place, but streaming to the internet is becoming increasingly impossible.
Ive reset the router several times, disconnected every phone in the house etc, and nothing, still the same issue, and at times Ive seen my connection drop as low as 22mb in spikes.
Here is a tracert to live.twitch.tv which is their servers, but ive also had packet loss to twitter.com, news.sky.com and even google.co.uk at times.
Tracing route to live.twitch.tv [199.9.253.107]
over a maximum of 30 hops:
1 2 ms 7 ms 2 ms BThomehub.home [192.168.1.254]
2 16 ms 15 ms 14 ms 172.16.17.2
3 * 26 ms 20 ms 213.120.158.142
4 15 ms 18 ms 14 ms 213.120.158.141
5 17 ms 17 ms 23 ms 213.120.181.206
6 16 ms 27 ms 18 ms 217.41.169.247
7 17 ms 17 ms 16 ms 217.41.169.109
8 18 ms 16 ms 16 ms acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1
99]
9 33 ms 39 ms 24 ms core1-te0-0-0-4.ilford.ukcore.bt.net [109.159.25
1.153]
10 28 ms 46 ms 27 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.211]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
(This continues all the way to hop 30)
This is probably fine but any help is greatly apprecaited, thanks

Hi jr_uk,
I'm sorry to read about your BT Infinity speed issues. Are you connected via ethernet or wireless and if you connect via ethernet do you still experience slower speed issues?
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The email program has started being very slow and posting a not responding message for the simplest task. Even deleting a message. It is so annoying I am thinki

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Sdelia21,
Please start *Windows'* safe mode with networking enabled
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- win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
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Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away?
Please post to let us know

Itunes very very slow and it does not burn CDS

What is going on? My itunes takes more than 20 minutes to burn a cd and when it is done nothing was burned.
What is going on? I have tried everything.
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See if you can burn a CD using a different program.
This will tell you if it's the burner or itunes having the problem.

Navigation very slow and not able to enter in memory a sequence issue

Hello,
we have a big problem with oracle forms performance since we deployed our
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our application is very slow in point of when the user use very quickly the key
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I explain :
for example, we have a button &Verifier (alt+v : acces key to this button) and
when clicking to button we have a dialox box that contains 2 buttons:
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please can you help me the problem is always occuring in the production
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Hi
Lets analyse and hope to narrow down your issue
We have used the Pick and Pack Manager to release goods from Sales Order through to Invoice. The functionality offered is good,
> Slow performance could be triggered by multile issue , so lets wait
> Do you know PICKand PACK manager is only for status ,but it actually doesn't affect inventory level .
but in practise the system is so slow it is taking 2 to 3 times longer than copying to a Sales Invoice.
> You need to do delivery first and transfer the delivery into invoice .
Is there any way of cutting out part of the process to speed things up? What we really need is to be able to create an invoice(s) straight from the Pick and Pack manager.
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Hope this help to narrow down your issue
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IOS7 wifi and LTE speed very slow.

iOS7 wifi and LTE speed very slow compared to iOS6. This was proven with Safari and using speed test app.

I have exactly the same problem symptom ever since installing iOS7. Toggling the FaceTime or the LTE settings alleviated the problem until I installed the latest version on IOS (7.0.4- 11B554a). Now the bug is permanent, a Network Reset will not work anymore, a System Reset will work only for the first execution of Speedtest.
Looks like the network software is throttling LTE speed to the minimum (.50 Mbps) up/download speed no matter what. Now unlimited Data means nothing, maybe AT&T wants me to go to Verizon or Tmobile.
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After reporting the problem again this morning, they sent me to the AT&T store to change the SIM card.... I will try this and report back if it fixes the problem... Although I doubt it will fix anything but burn and extra hour of my day. The AT&T rep said that if the new SIM card doesn't fix the problem I need to go to Apple for them to give me a new Iphone....???? I guess there are many iPhones gone bad after installing IOS7 (sarcasm).
If you have this same problem, please post here so that I am able to get back to AT&T with some leverage to get them to remove the choking of LTE. Basically, if everyone accepts the new low speeds, then, unlimited data is no longer a problem for this phone company.

Slow broadband speed for weeks and sometimes drops...

I am having a slow broadband, getting very slow download and time-out.
Have a look at my BT Hub 2's line status. This hub is connected to the main socket, no other sockets or extension as I have cut out the internal cable extension to the faceplate (to rule out any interference or any problem with internal cable).
It is still the same and it gets quite a lot of errors in the space of nearly 15 hours, is this not good?
Regards
Line state
Connected
Connection time
0 days, 14:58:53
Downstream
1,312 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 7.0 dB
Line attenuation (Down/Up)
57.0 dB / 31.5 dB
Output power (Down/Up)
17.3 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
116739 / 0
CRC Errors (Down/Up)
22 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
12
Solved!
Go to Solution.

Still the same...
ADSL line status
Connection information
Line state   Connected
Connection time   3 days, 20:41:40
Downstream   1,312 Kbps
Upstream   448 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.1
Latency type   Interleaved
Noise margin (Down/Up)   15.3 dB / 7.0 dB
Line attenuation (Down/Up)   57.0 dB / 31.5 dB
Output power (Down/Up)   17.3 dBm / 12.4 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   118979 / 111
CRC Errors (Down/Up)   116 / N/A
HEC Errors (Down/Up)   N/A / 83
Error Seconds (Local)   69
I have to point it out that I do check the line status from time to time over the years and I do not recall seeing the noise margin much lower than 15db.

On my macbook pro I have a message on my homepage telling me that certain items want to use my keychain. I've pressed cancel the message will not go. The mac is now running very slow and iphoto and safari are not working. Can anyone help?

On my macbook pro I have a message on my homepage telling me that certain items want to use my keychain. I've pressed cancel the message will not go. The mac is now running very slow and iphoto and safari are not working. Can anyone help?

What version of Mac OS X?
What home page?
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I am having a problem with my cs6 running very slow and when i save i am getting an error message that says, "This document is bigger than 2 gb (the file may not be read correctly by some TIFF viewers.) please help

I am having a problem with my cs6 running very slow and when i save i am getting an error message that says, "This document is bigger than 2 gb (the file may not be read correctly by some TIFF viewers.) please help

wen6275,
It looks like you're actually using a camera or phone to take a photo of your monitor.
That's not what is commonly known as a "screen shot".
It looks like you're on a Mac. Hitting Command+Shift+3 places a capture of the contents of your entire monitor on your Desktop; hitting Command+Shift+4 will give you a cross-hairs cursor for you to select just the portion you want to capture.
I'm mentioning this because I fear I'm not construing your original post correctly when you type "I am working with a large files [sic], currently it has 149 layers, all of which are high resolution photographs", so I'm wondering if there's some similar use of your own idiosyncratic nomenclature in your description of your troublesome file.
Perhaps I'm just having a major senior moment myself, but I'm utterly unable to imagine such a file. Would you mind elaborating?

Broadband speed very slow and bt vision not workin...

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