Broadband Speeds - Degradation past 2 weeks

Hi,
My BB connection has been beyond acceptable use these past 2-3 weeks.
My expected D/L speed is around 1.4MB (rural area), i currently get 0.6 - 0.7
The difference with this is the ability to open webpages\stream Iplayer etc. Most of the time the page will time out or the video stream will buffer continually.
This has happened on a number of occasions and BT have had to 'reset' my line at the exchange. I can categorically tell you now it is not an internal issue, for the benefit of ticking boxes the router,cable,filter have all been changed.
Please can you take action at the exchange at the earliest opportunity.
Many Thanks
Richard

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
your post does not go to BT
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • My broadband speed has dropped from a steady 6 mbp...

    hello I would like to talk or email a BT moderator, I have been having broadband speed issues the last week, I recently renewed my broadband contract with BT to option 3, I have always received a steady 6mbps, even though I live in a rural area, I live near my local exchange, I think there may be some kind of fault on my line, I have checked my broadband speed regularly and also the BT website status notice of faults, I have checked my router, my telephone socket etc, wonder if a BT moderator customer services person could help me with this matter, I'm not a heavy downloader, mostly bbc iplayer stuff, my network is secure, I scan my pc everyday for virus's etc.
    Kind regards
    David

    to get assistance and before you email the mods  you need to post some router stats to illustrate your problem -  can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very slow broadband for past few weeks?

    Hi for past few weeks my broadband speeds and ping been all other the place rasied a fault with bt, and the woman on the phone said interleaving with on, thats why my ping times up and down and it would take upto 48hrs to turn off.
    I got the bt home hub 2 and also got a spare dlink router but the problem is well worse with the homehub ping times 30 to 50 ms higher with the homehub and speeds around 380kbs that not even 0.5mb.
    Anyways to cut a long story short i dont see any where on the hub that tells me about if the interleaving is on or not, i have been with bt since last aug and i never asked for interleaving to be on.
    On my dlink that says its on fast so i no interleaving aint on, 2 weeks later and its even worse now its slow all the time no matter what time of day or night and i phoned bt the other day to say to them, and was told they would phone back today but no call, my profile is 7150 my connection never drops unless i reboot the router or disconnects its self heres a tracert i just done :
    Tracing route to bbc.co.uk [212.58.224.138]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2  2331 ms  1149 ms  1571 ms  217.47.106.250
      3  2295 ms  2105 ms  2009 ms  217.47.105.161
      4  2212 ms  1880 ms  1835 ms  213.1.69.74
      5  1889 ms  1812 ms  1808 ms  213.120.157.18
      6  2046 ms  2231 ms  2247 ms  213.120.157.178
      7  1823 ms  1898 ms  1731 ms  109.159.250.94
      8  1912 ms  1871 ms  2058 ms  core1-te0-3-5-0.ealing.ukcore.bt.net [109.159.25
    0.13]
      9  2217 ms  2266 ms  2410 ms  core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
     10  1930 ms  1495 ms  1179 ms  194.74.65.42
     11  2011 ms  1682 ms  1740 ms  212.58.238.153
     12  1814 ms  1752 ms  1994 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
    i have tried both my hub and my dlink and its nearly the same the dlink being a bit better if you could say that.
    And heres a test i dont on bt speed tester site this was done a little early around 10:11pm tonight
    Start Test Image not loaded
    The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 7150 k
    Please do not move away from this page and do not start any other download activity on your computer.
    FAQ
    Results Image not loaded
    This Test comprises of Best Effort Test: -provides background information.
        Download  Speed
        357 Kbps
    0 Kbps    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 357 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    And that speed its showing there i have been getting for past 2 weeks straight maybe up and down a little but not much It was great for months then this any time i done a speed test then allways a strong 6.9mb no matter what time off day am my exchange is showing green.

    Hi
    Have you checked the link out here this will take you through a step by step guide to ensure the problem is not in your premises, as the fault could be in your own wiring or a faulty ADSL filter.
    Although looking at your speed test results it looks like you have a good speed, what time of the day did you do the ping test? It maybe worth tring it to a number of sites and you can then maybe get an avarege, also avoid the internet peak period.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Broadband speed has been slow for almost 2 weeks.

    I have been getting slow to extremely slow connection speed for almost 2 weeks now. 
     IP Profile for your line is - 9446 Kbps
    Download speedachieved during the test was - 3548 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
    Just made this test and this is the FASTEST i have ever tested on the connection. Usually its more like 1000-2000kbps
    The upload sits around 40-70kbps most of the time which is also extremely slow.
    I have tried using 4 different filters. 2 different routers and my computer is directly connected to the router. I had no problems before this and my speed has always been good or great (20000kbps)
    I have used a lot of time on the phone with the call center and they keep coming up with useless explanations and excuses for why the connection is slow (I work with this every day myself so i know that they have no clue)
    This is my last shot to get a solution to this problem. If not i guess i will have to change service provider since the connection i have now is so bad i cant do anything else than reading stuff on the internet and sometimes watch a youtube video. My internet connection is vital to me since i use it for work so this is very annoying.
    So... Does anyone have any idea what i can do?
    edit: Here is the information from my Home Hub 3:
    Line state:
    Connected
    Connection time:
    0 day, 05:44:00
    Downstream:
    10,708 Kbps
    Upstream:
    104 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.0 dB / 0.2 dB
    Line attenuation (Down/Up):
    29.5 dB / 16.7 dB
    Output power (Down/Up):
    0.0 dBm / 12.8 dBm
    FEC Events (Down/Up):
    715571 / 217331
    CRC Events (Down/Up):
    11417 / 0
    The master socet i am using is the Openreach

     Here is all the information i could find for you together with a full test. I have done a factory reset two times without any luck
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
    Download  Speed
    3712 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 3712 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :10707 Kbps(DOWN-STREAM), 104 Kbps(UP-STREAM)
     IP Profile for your line is - 9446 Kbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    66 Kbps
    0 Kbps
    104 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 66 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 104 Kbps
    Connection information
    Connection time:
    0 day, 07:19:37
    Data transmitted/received (GB):
    0.025 / 0.413
    Broadband username:
    [email protected]
    Password:
    Not configured
    TCP/IP settings
    Broadband network IP address:
    109.145.31.7
    Default gateway:
    217.32.142.99
    Primary DNS:
    194.72.9.38
    Secondary DNS:
    62.6.40.162
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 07:20:32
    Downstream:
    10,708 Kbps
    Upstream:
    104 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.0 dB / 0.0 dB
    Line attenuation (Down/Up):
    29.5 dB / 16.7 dB
    Output power (Down/Up):
    0.0 dBm / 12.8 dBm
    FEC Events (Down/Up):
    899778 / 312169
    CRC Events (Down/Up):
    11417 / 0

  • Slow speeds for the past 2 weeks

    For the past 2 weeks I have been having very slow speeds. At first I thought it was the westell modem which kept powering down, rebooting every 30+ mins or would save the network settings. Purchase a new modem still have the slow speed minus the constant reboots and loss of settings.
    Any chance to get my speeds up to what Iam currently paying for?
    Package: 1.5-3Mbps
    Speed tests form diffrent sites 0.399Mbps to 0.412 Mbps
    Former modem: Westell 327W A90-327W15-06
    Current modem: Actiontec GT784WN
    Downstream Speed: 480 Kbps
    Upstream Speed: 448 Kbps
    SNR Downstream : 6 dB SNR Upstream : 10 dB
    Attenuation Downstream : 63 dB
    Attenuation Upstream : 31 dB
    Power Downstream 14.3 dBm Power
    Upstream 11.9 dBm

    Your line isn't in a very good shape to be running on the 1.5Mbps-3Mbps package. As it stands, you barely have enough capacity to support even 1/3 of the 1.5Mbps provisioning. There's simply too much noise.
    What you should do first is take one of your modems out to your NID, if you have access to one and plug it into the test jack found inside of the NID. If there is a telephone plug already inserted into it, remove it to gain access to the jack (this will disconnect your home's wiring until you reconnect it). From there, sync up the modem and post up the new Transceiver Statistics you obtain.
    Have your speeds been at 1.5-3Mbps in the past? That would also help us. Lastly, if you have Voice Service with Verizon, do you have any noise on your line, such as humming, buzzing, loud static or popping?
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Broadband speed issue over the last week

    Hi,
    Hi All,
    For the last 3 years my usual broadband speed is about 4 mbps.  I don't have the best quality service where I live and my BT Home hub V2.0 would usually reset itself 2-3 times a week.  When it does reset the speed usually drops to around 3 mbps.  Resetting the hub manually once i notice the drop usually returns the speed back to normal and everything is fine again.
    I noticed about a week ago that the hub had changed from Interleaved to Fast and speeds fluxtuated a bit between 3 - 4.5 mbps.  On Monday 21st January I noticed that the speed had dropped to 1,152 mbps and the noise levels were over 20.  I tried to manually reset the hub as I normally do but the spped remained the same and the noise levels hadn't dropped back to normal..  I left it for a further day and tried again but it still remained at 1,152 mbps.
    My ADSL Statistics after 3 days are:
    Connection Information
    Line state            Connected
    Connection time              3 days, 06:17:41
    Downstream      1,152 Kbps
    Upstream            808 Kbps
    ADSL Settings
    VPI/VCI                0/38
    Type      PPPoA
    Modulation        G.992.5 Annex A
    Latency type      Fast
    Noise margin (Down/Up)             22.0 dB / 7.3 dB
    Line attenuation (Down/Up)      52.5 dB / 29.6 dB
    Output power (Down/Up)           5.4 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)                0 / 0
    Loss of Signal (Local/Remote)     0 / 0
    Loss of Power (Local/Remote)   0 / 0
    FEC Errors (Down/Up)   0 / 1935081
    CRC Errors (Down/Up)   35277 / 122648
    HEC Errors (Down/Up)   85101 / 0
    Error Seconds (Local/Remote)   3312 / 12280
    Leaving it for a further 10 hours, nothing has changed:
    Connection Information
    Line state            Connected
    Connection time              3 days, 16:37:05
    Downstream      1,152 Kbps
    Upstream            808 Kbps
    ADSL Settings
    VPI/VCI                0/38
    Type      PPPoA
    Modulation        G.992.5 Annex A
    Latency type      Fast
    Noise margin (Down/Up)             23.2 dB / 7.9 dB
    Line attenuation (Down/Up)      52.5 dB / 29.6 dB
    Output power (Down/Up)           5.6 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)                0 / 0
    Loss of Signal (Local/Remote)     0 / 0
    Loss of Power (Local/Remote)   0 / 0
    FEC Errors (Down/Up)   0 / 1935081
    CRC Errors (Down/Up)   40123 / 122650
    HEC Errors (Down/Up)   107586 / 0
    Error Seconds (Local/Remote)   3551 / 12282
    BT speedtest at the time of the recent ADSL Statistics (3days and 16hrs)
    Download speed                         achieved during the test was - 0.98 Mbps
    For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
    IP Profile for your line is - 1.01 Mbps
    Upload speed achieved during the test was - 0.67Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 0.83 Mbps
    I haven't changed anything, my line is connected directly to the 'old style' master socket and always has been and is about half a metre from the hub so no telephone extension is used.
    I can't hear any noise/crackling on the phone line when doing the 1470 17070 test.
    I am reluctant to reset the hub again because if the speed stays the same I will then have to start the process again.
    Thanks,
    Sparky196 

    That extra wiring will affect your connection speed. Do all of the extensions start from the master socket?
    Are you sure you are connected to the actual master socket?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
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    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
    Click to report abuse...           Click to reply to this thread     Reply
    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
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    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • Why one of my presentations on my ipad2 is being updated for the past three weeks. Non stop?

    I have made several presentations on my keynote. But one one them is being updated for the past three weeks or more. Cn some tell me why? How can I stop it ?

    Welcome to this customer to customer forum.
    To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
    Speed and disconnections
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband speed pegged to 2Mb/s

    Since transferring to BT broadband last week from Be my internet speed has dropped from 8-10Mb/s to 1.94Mb/s.
    Several attempts with the chat line and telephone support have failed to achieve any improvement.
    The BT speed check shows exchange to router speed of 8.13Mb/s wifi speed 1.94 Mb/s IP Profile of line 2Mb/s
    Why am I being limited when I was promised no fall off in service?

    Hi Yorky,
    This is a BT Retail Customer to Customer help forum. The only BT presence are the BT Care Team (Forum Mods).
    Sorry to hear you're having problems with you BT Retail Services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    1) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. Should be silent but slight hum normal on cordless phone.
    3) please post adsl line statistics 
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
    Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
    Don't have a BT Homehub/Voyager?
    • http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
    • http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
    To me it sound like your on ADSLMax (upto 8mbps) service though your ip profile could be stuck at 2mbps but you need to supply all the above information to proceed.
    Hope thy helps,
    cheers.
    I'm no expert, so please correct me if I'm wrong

  • Broadband speed is 0.5 from hub to laptop

    Hey am new to the forums and losin the plot with bt.....my broadband has been fine past few weeks until a few days ago , when my speeds went from 5.8 to 0.3 
    done restarts, connect to master socket, and other stuff bt have said to try, am gtting 6.1 megs from exchange to house but this is where the problem is from hub to lap top am getting 0.6 tried connecting via wired connection and wireless
    starting to think my hub 4 is faulty 

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    you need to stop resetting the hub as that will not help your connection and will actually make it worse
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed of 0.3Mb and yet BT wholesale test...

    Frustration at BT Broadband
    For the past 10 months DSL was fine, a reasonably steady 3.5 Mb speed. Then for most of last week our BT Broadband connection seemed very slow indeed. Websites were sluginsh and the whole network was slow. A call to BT resulted in them claiming that the network performance was just perfect. Using the BT Wholesale DSL speed test resulted in a test to the router of 4.3Mb.
    Then on Saturday the network ground to a halt. Websites would not load and the concept of using the BBC iPlayer for television was alien. After an hour of buffering the iPlayer had downloaded enough content for 6 seconds. Amusingly enough the test programme was the Great Invention series on Communication.
    The BT Speedtest refuse to load let alone run. A swift call to BT confirmed a problem that would be rectified.
    On Monday BT called to close the call as they regarded the fault as fixed. This is where things get interesting. The performance still seemed super slow, file transfers were taking a huge amount of time and video on YouTube impossible.
    I have used two DSL testing sites for some time as well as an iPad app. These tests are run on a Dell PC running Win7 64Bit with 8GB of RAM, by most standards a reasonable to good PC connected to the BT router with Ethernet cable.
    DSL reports showed 30K and then 134K. Speedtest.net. showed: 0.29 Meg. QIP Speed Test on an iPAD . recorded 0.3 Mg.
    So in summary three different systems show a network speed of about 300K and yet BT claim this is a 4.2Mb connection.
    How can this be?

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed very slow (again)

    My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
    Speed test..
    ADSL stats (I think a housemate must have reset the router 2 days ago)..
    There are no problems reported at my local exchange.
    I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

    this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
    can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed constantly slow

    Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
    It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
    Please help !!

    you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
    you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days.  if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
    can you run btspeedtester and when first test completes then run diagnostic test and post results  should confirm profile currently at 2mb 
    btspeedtester
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Hacker problems so I reloaded Snow Leopard. Afterwards, Mac had to delete 798 items. Now looping on 4 items to delete for the past 2 weeks. Can't reboot, reload, or restart. I have to let the battery run down for it to turn off. How to fix this, please?

    I had hacker problems so I reloaded Snow Leopard. Afterwards, Mac had to delete 798 items. Now it is looping on 4 items to delete for the past 2 weeks. I can't reboot, reload, or restart. I have to let the battery run down for it to turn off. I think a big part of the problem is that someon one the internet (the hacker) was mirroring my hard drive. It seems to have locked up my system. I could be wrong about this guess, though. All I do know is that it is now looping on the last 4 iems, and I can't do anything.
    Well, I can get it to turn on, but all it does is continously try to delete the last 4 items. When I try to reload Snow Leopard, it tells me my hard drive is full and that I need to delete items.
    Can anyone help? I am so lost without my Mac. I am back on the PC, and though it works, I'm sure many of you will understand when I say it's just not a Mac.
    Thanks.

    I installed Snow Leopard using my Apple external Superdrive. I followed directions I found on the Apple site. Here is the article info:  Mac OS X v10.6 Snow Leopard: How to Erase and Install  
                     Article HT3910
                     located at: http://support.apple.com/kb/HT3910
    Everything was going smoothly until I got to the reinstall part. I had to choose to reinstall on a hard drive or network drive. I've never used a network drive; just the hard drive. It seems that's where the troubles began. I selected the hard drive. It seemed to go well, and then I got the message that I needed to delete some files because I was out of space. I chose to get rid of my music files, but, there were only 636. I don't know what the rest of the files were. I was using the Secure Empty Trash command.
    That was my first time doing an erase and install. I tried to do it again, but I now get a continuous error telling me that my hard drive is full and I must delete files. Only I can't delete files because 4 files are still being deleted and my computer won't let me stop the process.
    I found out about the hackers mostly by the fact that whenever I used to watch something like Hulu or Netflix, I never had problems with internet connection or speed. Lately, I had internet connection problems. I went in to check my settings for my internet provider and found out the settings had been changed to public and all these extra computers were connected to my network.

  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
    During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
    Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
    This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
    The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
    When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
    BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
    Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
    Great not drastic but should give me 250kbs to 50kbs extra.
    The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
    NOW TO THE ISSUE.
    My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
    I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
    I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
    Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
    http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
    And here is my BT speedtester data:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.38 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    My home Hub data:
    Line state:
    Connected
    Connection time:
    0 day, 17:16:04
    Downstream:
    2,208 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
    Many thanks
    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

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