Broadband stops working whenever the phone landlin...

Whenever a call is made or received on our BT landline, the Broadband service stops working. Either the internet screen freezes, or we get a message saying cannot connect to home hub. When the landline call finishes the Broadband starts working again. Can anyone advise what the problem is and how to fix this?

Funny a friend had the same problem. It wasn't a filter because the wall socket was an openreach special with separate places to put the phone jack and the hub jack into therefore no filters needed. Eventually the broadband light on his hub turned red and the whole broadband stopped working. Turned out it was a fault at the exchange. Took 2 wks, 7 engineers and bt cutting the phone line off in their endevours (it wasn't necessary they made another mistake) . They eventually got the broadband working but it still cut out when the landline rang and was picked up. Then told it was a problem on the ISP and they needed three days to sort that out. They did sort it out eventually as both now working. No call to check everything was okay and no call to discuss the compensation they promised they would sort out (at the end when everything was working properly again) over and over again during the period of chaos. BT should hang their heads in shame the way they treat their customers!

Similar Messages

  • My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?

    My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?

    I'm guessing it's a hardware problem. Your best option is to go to an Apple Store as soon as you can to try and sort this all out. While you're waiting to go visit an Apple Store, however, I'd imagine you still want to use your phone. To circumvent your hardware button problems, try enabling Assistive Touch by going to Settings>General>Accesibility>Assistive Touch. You'll see a small box appear on your screen. Tapping it will bring up several options for you to choose from, like the home button. Clicking the "Device" option will give you several options for controlling your phone that you would normally use hardware buttons for (i.e. volume, lock your phone, etc.) Hope this helps and good luck!

  • My iphone 4s screen went black, then siri stopped working, now the phone wont charge

    My iphone 4s screen went black, but Siri was still working and then a little bit later Siri stopped working. I then let the battery go dead and have plugged it into my laptop and it is not responding. I tried holding the lock button and home button for 10-15 seconds but that did nothing. Any ideas on what the problem could be?

    Hi
    how old is the device as the battery may need replacing or if no help visit your local apple store or contact support
    good luck

  • My iPhone 5 screen stopped working, but the phone is still turned on.

    Last night I was sat using my iPhone 5 and it froze a little bit, so I locked the screen thinking it would solve the problem. But after locking the screen the screen did not turn back on, however the phone itself is still turned on as siri works. I have been sending texts via siri and listening to music but nothing at all on the phone is working. To make problems worse my lock button does not work so I can't restart the phone. What can I do? 

    Press hold standby button + home button for 15-20 secs and after that the iphone maybe reboot and its screen may work
    just try....hope it works
    reply soon cheers TGT

  • Microphone not working during the phone calls

    Hi dear colleagues,
    I've been using my STL100-2 for 3 weeks and suddenly my microphone stopped working during the phone calls.
    It is 100% not a hardware problem because voice input works fine.
    The microphone works correctly when I turn the speaker on. And when I use the headset as well.
    What is wrong there? I tried hard reset, flashed my BB to the latest 10.2 and it didn't solve my problem: the other side could not hear me.b
    Please, help me as I cannot do a very simple thing - make calls on my phone without those freaky tricks.
    Thank you!

    I have a similar problem, I found that it worked ok after I made a Skype call to the phone or if I called the phone from my playbook using video chat it would seem to start working, then it got worse and I found if I squeezed near the mick it would work ok. I also saw another thread where they had similar problems and solutions were possibly linked to loose screws on the plastic casing around the area of the mic as the author suggests it could be an assembly issue. I plan to check mine when I get to work tomorrow as I have no screw drivers small enough on my person right now. Anyway try it you never know it may give you a clue to the problem.
    cheers.....

  • HT4623 My Iphone 4s just stopped during the latest update and now the screen show the Apple icon and an white bar beneath.  I can no longer get anything to work on the phone!!  Where to from here??

    My Iphone 4s just stopped during the latest update and now the screen show the Apple icon and an white bar beneath.  I can no longer get anything to work on the phone!!  Where to from here??

    You can not merge accounts.
    Apps are tied to the Apple ID used to download them, you can not transfer them.

  • I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name='APPCRASH'. The Fault Module Name=iTunes.dll. The fault module version=11.1.5.5. Anyone has a solution?

    I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?

    Hello, philos188. 
    Thank you for visiting Apple Support Communities.
    Here are a couple troubleshooting articles that I would recommend going through.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    iTunes for Windows: Unable to install or open
    http://support.apple.com/kb/ts5376
    Cheers,
    Jason H.

  • My charger just stopped working. The cord has no visible damage and the plug box works fine with other phone cords. I've had my phone

    My charger just stopped working. The cord has no visible damage and the plug box works fine with other phone cords. I've had my phone for less than four months now. Will Apple provide a new charger if theirs is faulty? I have not dropped it in water or anything. It was a normal day and I had 20% battery and I tried to charge my phone and it wouldn't charge. The charging pug box works fine with other phone USB cords so I know its something to do with the charging cord.

    Eklms wrote:
    My charger just stopped working. The cord has no visible damage and the plug box works fine with other phone cords. I've had my phone for less than four months now. Will Apple provide a new charger if theirs is faulty?
    Yes.
    Everything is included in the warranty.

  • My iphone 4s stopped working and the flash light is on.  I can not open or close the phone.  The only thing working is the light.  What is going on?

    My iphone 4s stopped working and the flash light is on.  I can not open or close the phone.  What is going on?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

  • My adobe acrobat x stopped working whenever i'm trying to print a file..can someone tell me why?

    starting yesterday , the adobe acrobat in my workplace pc stopped working whenever i try to print something. this problem really troubles me and my work.. please help if someone have the solutions.

    O.k. Jacob, I’ll take your word for it. But I know there have been problems saving Word files on Windows.
    If you Save As before you Save it somehow messes up the file directory and produces a never-ending series of error reports.
    I have got around the problem by copying the text to a new file and making sure to Save the first time.
    Then Cancel on the first file, whereupon it seems to relegate itself to the memory hole.
    Normally I work on a Mac though. Never had any problems like that there, except that you’re not allowed to use colons in file names.
    Accented letters have been known to misread in linked files and are best avoided. Ý and ý are known culprits.

  • My iTunes version 11.1.0.126 installed in my Windows 8 64 bits OS computer to enable me share files stopped working whenever I tried launching it. Why?

    My iTunes version 11.1.0.126 installed in my Windows 8 64 bits OS computer to enable me share files stopped working whenever I tried launching it. Why?
    I have tried to reinstall, still the problem persists. my system continues telling me that a problem caused the program to stop working that I should close the iTunes program. iOS

    Hello engrnwankwo,
    The article linked below details information that can help get iTunes to launch successfully on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/en-is/TS1717
    Cheers,
    Allen

  • Illustrator CC 2014 stops working whenever I click NEW, NEW FROM TEMPLATE or OPEN.

    Illustrator CC 2014 stops working whenever I click NEW, NEW FROM TEMPLATE or OPEN.  I've tried uninstalling and reinstalling; I've also tried disabling graphics card.  Help, please!

    Problem solved.  It was a printer error causing the issue.

  • All apps stop working at the same time?

    AOL Radio
    Banner Free
    Bubble Wrap
    Clock Art
    iChoose
    Kaleidoscope Lite
    Know on wood
    Magic 8 Ball
    Speed Box
    After getting those 'free apps' from the app-store (directly with my iPhone3G)... they all worked fine for 1-2 days. I ran them many times without problems.
    Now they all stopped working at the same time. (They attempt to load... their main screens appear... then they just exit back to HOME instead.) Web-apps and built-in Apple software, all works fine.
    I've tried powering the iphone up/down several times.
    I've also tried deleting 1-2 of the apps from the phone... and the re-syncing.
    Same problem.
    Are there 'fixes' better than:
    Drive 1,000 miles back home and re-sync all your apps.
    Restore the phone and lose all my settings.
    Search, find, download, and re-install all the apps over again. (What if I had >100????)
    I need a 100% reliable phone... all the time.
    At any time... all my apps might instantly stop working for unknown reasons???
    (Itunes=v7.7.1.11 iPhone3G=2.0-3A347 PC=Windows Xp Pro)

    same thing happened to me, I think it has something to do with itunes 7.7.1
    I'm beginning to think you are right... but is there another way to copy things
    from PC to iPhone... without ever using iTunes?
    or... maybe it's not iTunes:
    ... since I downloaded all my apps direct from iStore->iPhone... wouldn't
    sync'ing them only copy them from iPhone->PC? (So how could iTunes be the
    problem... since it shouldn't really be 'writing' any apps TO the iPhone.)
    Or would copying songs (I only did 1) and MP4 video (I only did 1)... from
    PC->iPhone... somehow affect all my apps?
    With all the powerful things iTune does... I would think a simple "copy command" from PC to iPhone... wouldn't run the risk of damaging all my apps on the iPhone. Or could it?

  • Why does the mic not work in the phone app?

    The microphone has stopped working on my phone. However this only occurs during the use of the phone. The mic works fine for voice memo. Anybody have a solution for this? The apple store could not help.

    Did you do any of the basic troubleshooting steps, as needed, described in the User Guide?
    Restart phone
    Reset phone
    Restore in iTunes using a backup
    Restore as a new phone, without using a backup

  • HT1349 So everything on this page relates to Apple products. I am running a Sony laptop with Windows and as soon as I install iCloud desktop iTunes has stopped working. The only time I ever needed it. GREAT! Do you do this on purpose?

    So everything on this page relates to Apple products. I am running a Sony laptop with Windows and as soon as I install iCloud desktop iTunes has stopped working. The only time I ever needed it. GREAT! Do you do this on purpose?

    The latest version of iTunes tends to act up occassionaly. See this support document http://support.apple.com/kb/HT1923 and remove and reinstall iTunes. This will not affect your music library, apps or other content in iTunes. Make sure you follow the steps exactly.
    Also, just copying the ringtone will not get it into your phone. iPhone ringtones have an extension of m4r, and you have to first take the Media player file and covert it to an AAC version. From there you need to change the extension from m4a to m4r. If you cannot see file extensions in Windows Explorer, which is actually the default action, go into Organize>Folder and search options, then hit the View tab, and then remove the checkmark by hide file extensions from known file types. After you have created the m4a version and changed the file extension, you can double-click on it and it should show up in the Tones folder in iTunes. From there, sync the phone and it should show up in the list of ringtones.

Maybe you are looking for