Broadband Talk - No details

Hi,
I'm a new customer with BT and have recently been set up on Broadband 3 package and sent a homehub phone. I did not receive any paperwork or emails with my broadband talk phone number etc? I've trawled through the site, but anything relating to BB Talk requires a BB Talk phone number. Could someone please point me in the right direction so that I can obtain one please?
Many thanks
Ryan
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You will need to reset the hub to factory default first, to reset any existing config.
Then login to your Broadband Talk account at https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
Then select the option to configure your equipment. This should update your configuration file in the hub.
Then make sure that telephony is enabled in the hub menu.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

BT Broadband Talk Softphone - Username change to T...

Hello Everyone. One to raise the blood pressure.
I have been happily using BT Broadband Talk Softphone for over 2 years & have been logging on using a text user-name. Over this period I have generated a large contact list and history. In particular, I use the history for billing clients and supporting queries - this is critical information. The PC concerned is backed up every night so I have no worries over data loss.
Approximately 48 hours ago I was unable to logon using my text username. I am now only able to logon using the telephone number and relevant password which works correctly.
I have just spent an incredibly frustrating 75 minutes with BT Broadband Technical Support who, in the end, pointed me to these forums to get a solution. They say that text usernames have not been used for approaching 2 years and this problem relates to an upgrade. I have NOT upgraded or changed anything.
I now have two sub-folders under 'C:\Users\My Name\AppData\Roaming\BT\BT Broadband Talk Softphone\' - one for the telephone number, one for my text username. Each folder contains 'contacts-resource-list.xml' and 'history.cps'. These files are not in text format.
How do I either open BT Broadband Talk Softphone with my old text username or get the data from my old 'history.cps' ?? I have tried copying data & renaming folders - there is obviously a link between the username/password and the data files.
Thanks in anticipation ....
Graeme

Hi Graeme,
I have drop you a reply to your email. I have been in contact with the BT Softphone team, they have confirmed that username function has been reinstated and you should now be able to log onto your Softphone account using your username. Please come back to me and let me know if you are still having any issues.
Thanks
Paddy
BTCare Community Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Why can't I use broadband talk to call Peru at the...

In the list of destinations there are lots of countries including Mexico and Argentina, but no Peru.
My wife is peruvian and makes calls several times a day. Hence the reason I set up the Broadband Talk. She has to purchase cards from the post office and dial a prefix number. It would be nice to be able to use the Talk phone without having to do this. Is there any particular reason why Peru is not in the list, or is it an oversight?

Hi SeanT,
Thanks for posting. I'm not really sure why Peru isn't on the list. It's most likely down to the network infrastructure that may not allow us to supply a quality service. I'll see what I can find out.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Your BT Broadband Talk mailbox order - we did not ...

We just got an e-amilfrom BT, have removed out details, but it suggests that we have ordered something???
We have not ordered anything!
Is this a scam???
From: [email protected] [mailto:[email protected]]
Sent: 25 September 2010 15:35
To: @btinternet.com
Subject: Your BT Broadband Talk mailbox order
Your BT Broadband Talk account number: EA
Your BT Broadband Talk telephone number(s): 01
Order reference number: VOL011
Dear
Thank you for your recent order. We are pleased to confirm that the following mailboxes have been added to your BT Broadband Talk account and are now ready to use.
As an account holder you can use your BT Broadband Talk Self Care account to individually configure the mailboxes.
Further Information
This is an auto generated email so kindly do not reply. Please visit our online support section at www.bt.com/broadbandtalk/support should you require any further help or information. This section has been designed as a comprehensive, user-friendly resource with easy-to-follow instructions on a range of topics. Visit www.bt.com/help/contact us should you need to get in touch.
Kind regards,
BT Broadband Talk team
Privacy policy
CG Over An Out

Rds233 wrote:
If you are not sure about email contents go and visit the site and check, but do not use the links in the email. Type the address into the browser yourself.
Some things to look out for was the email addressed to you by name or your user name not your email address? A quick check all my email's from BT they have had a reply of @bt.com never @btinternet.com.
As to the mailbox I have no idea what it is so cant help with that, I am sure someone else can if there is such a thing?
Hi Rds233,
Thanks for the reply, been in contact with BT by calling 100 and connecting via broadband sales and spoke to someone in the UK - OMG SO COULD NOT BELIEVE IT!
He looked at the new order placed which I could also see on my BT account and relates to the request I have been waiting for over a week now for our interleaving to be switched off to connect with a latency of Fast.
The chap discussed with me various different reasons why connection speeds may be slow which is down to the BT's Network Traffic Monitoring and speeds will vary at any point of the day.
He mentioned that the 4 services that have most priorities are
BT Vision
Voip
Gaming
General Internet use
I asked him if BT have something similar to what Plus Net have regarding speeds for various Internet applications e.g. Video Streaming at say 5PM will be 1mb, 7PM will be 512 and so on. He said no, this is because of the amount of speed that is available from the exchange to the customers connected at the time when you are on the Internet. Simple. However, would be nice to see what we should expect and not calling if it is a fault ;-|
He also mentioned a game that he used on his PC where for some reason was using two ports, one gaming and one Internet. He advised that the ping on the Internet port was over 4000ms and he passed this to his IT tech team who studied the game etc and advised why it was slow. Some games like football games may use conventional ports where as some use actual gaming ports which are prioritised.
He provided me with more information which i wanted to hear and answred my query within half an hour, i have been speaking with BT India for the last week and waisted more than 3 hours!
BT, Please bring back BT UK, or make BT India have more experience in Broadband and understand what we are asking!
CG Over An Out

No More Broadband Talk: dumbest marketing decision...

As part of my "upgrade" to BT Infinity my BT Broadband Talk number stopped working.
I knew that the Homehub 5 wouldn't take a plug in 'phone but I figured at least my BT Softphone would keep working. Softphone is what I use when I'm travelling; it's a global "follow me" number. Yes folks, Broadband Talk could find me in China or anywhere else when my laptop was logged in.
No more! Broadband Talk has been terminated.
Not only is this inconvenient as it's the number on all my business cards and email signatures, it's also a double dumb decision by marketing folks.
I used to pay call minutes for using Softphone, even when on another carrier's broadband eg when abroad
I now have to use a free service like Skype or another VoIP provider when at home so BT still carries my voice traffic for no extra revenue
I checked the support pages and found this advice http://bt.custhelp.com/app/answers/detail/a_id/32498/c/346,433,441
So the advice being give out is contradictory.
Looks like marketing folk have been found with one smoking gun and one hole in the foot!

You may be able to port the number over to BT Business VOIP, other people have done it, where its business critical.
BT residential T&Cs do not permit business use anyway.
http://business.bt.com/phone-services/voip/
Broadband Talk is being phased out, and existing customers now pay £3.50 a month for the service.
Its not available to new users, or if you upgrade to Infinity.
The link you refer to is for those non-Infinity users, who have the HH3, 4, or 5.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Talk: Messaging Voicemail- unable to set...

I'm trying to set up the Broadband talk messaging service. I log into my broadband talk account and go to the Calling features option. Choose 'add voicemail to account. Only one option there to select the 'Voicemail - no extra charge'
I do this and everytime I get the message:
'Sorry we are not able to process your request. Please try after some time.'
I have waited not only a few minutes, a few hours and even a few days, still the same message. I have only recently got this set up and was on the phone for about an hour with a very helpful person and we eventually got the talk working after having to totally reset my hub to manufacturing settings and set everything back up again. I'm wondering if it is another glitch somewhere?
Any suggestions or do I need to spend more time to the call centre?

Hi SeanT,
Thank you for posting. That does sound really frustrating. I can help you get your voice mail added to your Broadband Talk account. Email [email protected] with your BT account details, along with a link to this thread.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancel Broadband Talk

After receiving an email advising of the Broadband Talk changes.
If you want to cancel Broadband Talk.
Just go to bt.com/bbtalkcancel Have your bill to hand because you'll need a few details from it. We'll do the rest – we'll stop your Broadband Talk service and we won't charge you for it. You'll keep your BT Broadband, your Home Hub and any other BT lines you have.
We went to bt.com/bbtalkcancel only to find it doesn't work and with an error message.
All we want to do is cancel BB Talk we don't have an account for it as we never used it. It was part of the package we upgraded to last time.
How can we cancel it on line we want to avoid hanging on the phone trying to get through to the right person as has happened in the past.

Yes well spotted Ectophile
I would gladly have paid the £3.50 a month to keep BB Talk as this would have far outweighed the hassle that I've had since losing it, not to mention the by now familiar quip "We tried to ring you but your phone wasnt working"
In that scenario, the product replacement for BB Talk [if that what it is] BT Smart Talk has been a non-player
AQ.
"Welcome to Royston Vasey - You'll never leave."

I can't manage my Broadband Talk

I wanted to reconfigure the voicemail settings for my Broadband Talk line but it's not logging in.
https://service.btbroadbandvoice.bt.com/selfcare/consumer/ssoRedirect.do
Is it working for anyone else?
Solved!
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Keith_Beddoe wrote:
Try here instead https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
I have the same issue with that link too. It just sits there saying "Your Broadband Talk and Softphone details are being checked". I can log into softphone (not that I often do) so it's not a username or password problem. I guess I'll have to give them a call in the morning, because at the moment I have it set to send all calls straight to voicemail, which was perfect whilst I was away, but I'd like to receive calls again!

Voicemail Broadband Talk

In April I subscribed to BT's Infinity service and after a day or so I setup my Broadband Talk number. I've used it a few times to make calls by plugging in an old handset into the Home Hub to make out going calls. When I wasn't using Broadband Talk for an out going call I unplugged the handset as I didn't have the voicemail service switched on.
I recently purchased a hub phone for my Home Hub so I could make more use of the service and also start to use it for incoming calls. As I have a phone always connected I thought I'd better switch on the voicemail service. I've logged into the Broadband Talk settings page (https://service.btbroadbandvoice.bt.com/selfcare/consumer/adminOverview.do) and then clicked on the link to add voicemail. I choose the option and click on submit and I always get the following message back
I've been trying to add voicemail for the last couple of days but every time I try I keep getting the same message. Which number or email address at BT do I need to contact about this?
Thanks for any help you can provide
Darran West
Solved!
Go to Solution.

Hi Tubaloopy,
Thanks for the post and welcome to the forum.
I can help you add Voice mail to your Talk service. Please drop me an email to [email protected], include your BT account details, Broadband Talk telephone number and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Getting a Broadband Talk Geographic Number

Hi can anyone help
Can anyone tell me where I can get some help changing my broadband talk 056 number to a geographical number 020.
When I first got broadband talk I should have been given the option to choose a number but was given an 056 number.
I have called the BB Talk help number 0800 111 4567 and was told it was not a problem, they would just cancel my old number and re-order me another geographical number. They told me I would receive an e-mail within 72 hours with my new details, after a week no e-mail came so I called them to be told that the order was stuck in the system (whatever that means?) and they would make a new order. No e-mail has come and i'm a bit cheesed off with the whole thing. When I try to track the order it says Order Not trackable.
Any help would be very much appreciated....

Still not had any response from BT for my new Broadband Talk geographic number.
That's two times it's been ordered and twice i've been told I would receive an e-mail with my new details within 72 hours and nothing has ever come.
Have not had any reply from the Mod Team.
I have been with BT for over 40 years and I think the customer service is "absolutely disgraceful" !!!
I'd call them again but what's the point, if I had been offered the right number in the first place this would not be happening.
If there's anyone on here that knows what I can do or who can sort this out for me please let me know.
Regards
Piecrust

Broadband Talk 1571

Hi. Wonder if anyone has come across this problem? I want to set up 1571 on my Broadband Talk line (on Home Hub 2), and when I enter 1571 on the keypad I get the recorded message 'sorry your phone number is withheld. please hang up and call again but dial 1470 before your number'. When I try this it doesn't work either.
I have logged into the my BT Broadband talk settings and changed these to turn OFF 1571 (it was showing as active for unanswered or busy calls) and waited a few minutes and reactivated it - still doesn't work. I've tried activating and deactivating withholding my number and that doesn't do anything either.
I'm completely stuck - anyone got any ideas?
Thank you!

HI
I suggest you contact forum mods for help on this issue include ur account details and link to this thread
Contact details for mods
Moderation Team Email Address: Please fill out this "contact us" form http://bt.custhelp.com/app/contact_email/c/4951

What's happening with BT Broadband Talk??

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

BT Broadband Talk

I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk provides

Broadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What are the advantages of BT Broadband Talk?

Before it used to be that using the SIP phone you got free calls after 6PM.
Since then the standard line rental package now seems to include it and of course last month it was pushed out to 7PM!
I forgot and got £25 broadband talk bill, but what benefits are their now to use the Broadband Talk over the normal cordless phone on my land line???

Redflake wrote:
IanC wrote:
Teenage offspring can chat with thier buddies all night for free, without tieing up the landline.
They could also chat all day and cost you a packet.
They can do that with a landline just as easily and last time I checked, most of the call charges were the same.

Broadband Talk - "Sorry, you can't leave a message...

Hi!
I have my BT Broadband Talk account set up to send unanswered calls to voicemail. Under 'Calling Features > Messaging':
Divert calls to Voicemail when unanswered
However, whenever I call the number and let it ring out, I get this message:
"Sorry, you can't leave a message at the moment"
Then it hangs up!
Is there something else I need to do to enable VM on my Broadband Talk number?
If it means anything, I have BT 1571 set up on the 'normal' home number.
Thank you!

Hi Mroshaw
Possible of 2 issues.
1st mail box could be full.
2nd mail box is not built correctly and you will need to call the helpdesk and get a fault booked for their offline to rebuild 0800 111 4567
DK

Broadband Talk - No details

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