Broadband Talk Problem - hub faulty?

I have recently found several times that telephone numbers stored as Shared Contacts on the hub have disappeared from all the connected handsets. Also it seems that the call lists on the handsets are not being updated and stored. I've tried resetting everything to the factory default and setting up from scratch again, but the problem reappears. Everything used to work fine. I can't find any reference to a similar problem, all I can think is that the hub 2 has developed a fault in storing this stuff. I think the hub is still in warranty, can I get a replacement sent out?

You may be able to get a replacement hub, but the latest hub 3 does not support Broadband Talk or hub phones.
I am guessing that they are probably still sending out hub 2 replacements until stock is exhausted. There are quite a few on the second hand market
If you start a new contract, with the promise of a new home hub, then you Broadband Talk line will be ceased, as its no longer being supported for new orders.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Remove BT Broadband Talk from BT Home Hub

Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia

Juliashaw123 wrote:
Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia
Hi. Welcome to the forums.
What a strange request ... BBTalk certainly will not affect your bandwidth, and the service is ceasing in the beginning of 2014 I believe after a year's grace.
Either the email is a fake or sent by mistake. Either way, you can just delete the email.
BBTalk is a phone over the internet for users of hubs 1 or 2 on plain old adsl. These hubs had an attachment for a huib phone which was either included or sold separately. It enabled you to answer your normal phone line calls on it if set up, and to make calls over the normal phone line by prefixing the dialling with a 5. You had a different number associated with the hub phone, an 05xxx number or in most cases a number in the local area if requested.
These are called VOIP numbers.
The service is incompatible with BTInfinity or for newer hubs (3, 4 or 5) as these hubs are not DECT systems for cordless phones.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Hub for Broadband Talk

Hello, I currently have a BT Voyager 220V ADSL Voice Router for my BT Broadband service. I would however like to upgrade to a wireless hub such as the Home Hub 3.
However I understand there is no phone socket on the back and I will therefore lose my Broadband Talk service which I find useful. Is there a wireless hub available on the market that will still support BT Broadband Talk?
1066Man
PS. This is my first post so I hope I'm doing it right!
Solved!
Go to Solution.

A wireless access point (WAP) has an Ethernet connection to the Voyager 220V. Computers that do not have any built-in wireless cards, will need USB wireless adapters.
Here is an example of a WAP which I own, and works very well.
http://www.amazon.co.uk/TP-Link-TL-WA701ND-150Mbps-Wireless-Access/dp/B002YETVVE/ref=sr_1_fkmr0_1?ie...
and a suitable USB adapter for any computer without a wireless card. I also have one of these.
http://www.amazon.co.uk/TP-Link-TL-WN722N-150Mbps-Wireless-Adapter/dp/B002SZEOLG/ref=pd_cp_computers...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Talk

I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk provides

Broadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Noise on broadband talk phone

Periodically I get severe noise when answering incoming landline calls on my broadband talk phones - outgoing calls via BB Talk are OK. Incoming calls answered on my land line phones are OK.When I reset the hub the problem disappears for a few days before returning.Have changed cables and all filters.problem only startedwhen upgrading from Hub 1 to Hub 2 - any suggestions please without reverting to Hub 1

Hi dido,
How many Hub Phones are you using, and what model are they? Have you tried testing the call quality by using a different handset?
Stephanie
Stephanie
BTCare Community Manager
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Renewal of Broadband Option 3/ Broadband Talk disa...

Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?

Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package.

Broadband Constantly dropping since Broadband Talk...

Firstly - if anyone from BT reads this and cares about customer service and support, get a grip it is the worst support I have ever had the need to contact!
Two weeks ago I finally swap my fully working and stable Netgear router over to a Home Hub, with the intention of getting rid of my Vonage VOIP service (which works a treat, but costs!) and use the Broadband talk service. The hub and phone arrived on the 10th (I think) and plugg in and all worked well ... however it would seem that I did not have the required broadband talk number and password. It took nearly two weeks of long phone calls to various people getting no where, when finally last night they activated it and sent out the relevant information via email!
However now my broadband connection is constantly dropping, and broadband talk light sometimes goes back to blue, but often just stays at orange ... and as the broadband is dropping (as I type, but hopefully I'll get a window to post it in) my internet connection is now useless.
Performing the line check on the BT website said there was a fault and gave me a reference number and a number to call. That's when two and half hours of passing around started. They tell me I don't have a line fault, that it is a fault at my end.... they seem **bleep** bent on finding something they can blame it on. Are you connected via wireless or ethernet, well I have both. Which operating system, well I have Seven, Vista, XP Pro, 98, Me, an PS3 and an Iphone. Then we move down the it must be the cables to the socket in the house (well not changed since last night when BBT was activated!), and then I have to move the cupboard in the hall to get access to the master socket to tell them what it looks like! What is the point of that one!!
I am told that it is purely a coincidence that it dropped when the BBT was activated (one **bleep** of a coincidence!) and after much more discussion finally I was told that he was 'honestly sorry' that I had a problem, and would book an engineer to look at it tomorrow between 8am and 1pm, but they need 48 hours to resolve it! Basic maths that one!
Has anyone else experienced these problems? Why is BT customer support so scripted and if your problems don't follow the tick boxes they are lost, and just start again? If I pay my phone bill late, I get charged a fee for doing so ... what compensation do I get for loss of service?
The broadband lights finally came back on so I'll try the post option.

Further to my last, this is a section of the event log from the router, the VOIP certainly appears to be having a problem..... (I've removed my phone number so the ***'s are normally a number.
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:50:10  24 Sep
FIREWALL event (1 of 1): deleted rules
12:50:10  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.6 dB)
12:49:58  24 Sep
FIREWALL event (1 of 1): created rules
12:49:58  24 Sep
xDSL linestate down
12:49:58  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:43  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:44:41  24 Sep
FIREWALL event (1 of 1): deleted rules
12:44:41  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.3 dB)
12:44:28  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:44:24  24 Sep
FIREWALL event (1 of 2): created rules
12:44:24  24 Sep
xDSL linestate down
12:43:10  24 Sep
CONFIGURATION saved by TR69
12:43:02  24 Sep
SNTP Synchronised to server: 213.123.20.170
12:42:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:42:42  24 Sep
FIREWALL event (1 of 1): deleted rules
12:42:41  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:42:40  24 Sep
PPP link up (Internet) [86.129.29.132]
12:42:40  24 Sep
PPP CHAP Chap receive success : authentication ok
12:42:40  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:42:36  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:42:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:27  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:23  24 Sep
xDSL linestate down
12:42:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:41:58  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:51  24 Sep
xDSL linestate down
12:41:49  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:29  24 Sep
PPP link down (Internet) [86.129.24.10]
12:41:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:41:05  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:41:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:41:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:40:48  24 Sep
FIREWALL event (1 of 1): created rules
12:40:48  24 Sep
xDSL linestate down
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:38:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:38:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.2 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.5 dB)
12:37:50  24 Sep
FIREWALL event (1 of 1): created rules
12:37:50  24 Sep
xDSL linestate down
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:31:56  24 Sep
LOGIN User admin logged in on [HTTP] (from 192.168.1.66)
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:30:19  24 Sep
FIREWALL event (1 of 1): deleted rules
12:30:19  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:30:02  24 Sep
FIREWALL event (1 of 1): created rules
12:30:02  24 Sep
xDSL linestate down
12:29:05  24 Sep
CONFIGURATION saved by TR69
12:28:33  24 Sep
[CWMP] Too many AUTHENTICATION FAILURES CPE -> ACS.
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:28:29  24 Sep
FIREWALL event (1 of 2): deleted rules
12:28:29  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:28:15  24 Sep
FIREWALL event (1 of 2): created rules
12:28:15  24 Sep
xDSL linestate down
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:52  24 Sep
PPP link up (Internet) [86.129.24.10]
12:27:52  24 Sep
PPP CHAP Chap receive success : authentication ok
12:27:51  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:27:47  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:41  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:40  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.3 dB)
12:27:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:32  24 Sep
PPP link down (Internet) [86.137.179.222]
12:27:29  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:27  24 Sep
xDSL linestate down
12:27:08  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:08  24 Sep
FIREWALL event (1 of 2): deleted rules
12:27:08  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:26:55  24 Sep
FIREWALL event (1 of 2): created rules
12:26:54  24 Sep
xDSL linestate down
12:26:54  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:07  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.2 dB)
12:25:53  24 Sep
xDSL linestate down
12:25:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:23  24 Sep
FIREWALL event (1 of 1): deleted rules
12:25:23  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 6.9 dB)
12:25:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:25:10  24 Sep
FIREWALL event (1 of 1): created rules

Unable to use Broadband talk to get through menu s...

When I use my hub phone on broadband talk to dial a service that has menu options (press 1 for...) none of the buttons register. If I dial 5 to use my landline, using the same phone I can use these menus. Is broadband talk incompatible with these service?

Hi
I am going to have the same problem as you shortly.
I have contacted a company called Sipgate who tell me I should be able to port my BT voip number to them.
I have not investigated any further at this stage as I am in a fixed term contract with BT, but hope to be able to port my number with either Sipgate or another VOIP later in the year.
If you decide to give this a try let me know how you get on.

Alternative to Broadband Talk?

I have put off upgrading to Infinity because I work home office and find the Broadband Talk option with the HH2 extremely useful. But the lure of super-fast broadband is just too much, so I've been exploring alternatives to BBTalk.
Skype is an option, but it's still a little flakey, so I was wondering if anyone has any experience of connecting a Siemens Gigaset N300 base to the Home Hub 3? In theory this should work, provided BT is not doing anything to disable it.
Thanks for your help.
Steve

Steve_Wise wrote:
I was wondering if anyone has any experience of connecting a Siemens Gigaset N300 base to the Home Hub 3? In theory this should work, provided BT is not doing anything to disable it.
Thanks for your help.
Steve
I use this Siemens unit with BT Infinity and BT Total Broadband before that without absolutely any problems. I connected it to both a HH2 and HH3 but have out of personal preference replaced the HH's with a Draytek 2750n.
There is the 2750vn that allows it to be used as a Voip Dect base unit and others on the Forum have gone for the Fritzphone option.
http://community.bt.com/t5/BT-Infinity/FRITZ-Box-Fon-WLAN-7390-versus-Draytek-2750n/td-p/338415
Given the BT " all day free calls" bundle unless calling internationally do you need a voip service? Having said that I use the Call Sign feature service for another number on the same line to differentiate between "work" calls answered by me and "private" calls answered by the family. My use of VOIP is for my wife to phone her mother in Eire for free using another provider.

Broadband Talk

I wasn't sure if this fell under the Broadband section or the Phone section, so thought I'd try it here first. If there are any problems, please feel free to move this as necessary.
Basically, I currently use the BT Broadband Talk number assigned to my parent's HomeHub as a separate line for handling some freelance web development calls. I've just bought my first house with my girlfriend, and signed up for a BT Broadband and Calls package.
The number assigned to the BT Broadband Talk line is a geographical one (i.e. starting with area code). My parents don't use the Broadband Talk number or telephone at all, so my question is simple really: is it possible for me to transfer the Broadband Talk service to my package, keeping the same telephone number that is assigned to the softphone?
Any help and advice would be gratefully received.
Regards,
Ben.

You could try borrowing your parents home hub and plugging it into your new broadband line.
Provided it has not been reset it may retain the broadband talk configuration and you could use that.
If you backup the configuration when you get it, you could restore it again, should the broadband talk settings are lost.
You may even be able to configure it from the normal broadband talk web set-up page by using the "configure equipment" option.
https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
You could also give your parents your new hub if it all works.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Talk Not Working

I have had no problems with my hub / router or phone until recently, but now my hub phone has stopped functioning correctly. The light on the hub has gone out and the phone does now not call through the hub but instead through the landline. When I log into the gui it simply says the BT Broadband Talk service is temporarily unavailable and suggests I restart the router which I have tried multiple times to no avail. This problem now has been going on for about a month so its clearly nothing temporary anymore. Any help would be greatly appreciated.

Have you tried re-activating it using http://www.bt.com/bbt ?

Broadband Talk 1571

Hi. Wonder if anyone has come across this problem? I want to set up 1571 on my Broadband Talk line (on Home Hub 2), and when I enter 1571 on the keypad I get the recorded message 'sorry your phone number is withheld. please hang up and call again but dial 1470 before your number'. When I try this it doesn't work either.
I have logged into the my BT Broadband talk settings and changed these to turn OFF 1571 (it was showing as active for unanswered or busy calls) and waited a few minutes and reactivated it - still doesn't work. I've tried activating and deactivating withholding my number and that doesn't do anything either.
I'm completely stuck - anyone got any ideas?
Thank you!

HI
I suggest you contact forum mods for help on this issue include ur account details and link to this thread
Contact details for mods
Moderation Team Email Address: Please fill out this "contact us" form http://bt.custhelp.com/app/contact_email/c/4951

BT Broadband Talk Softphone - Username change to T...

Hello Everyone. One to raise the blood pressure.
I have been happily using BT Broadband Talk Softphone for over 2 years & have been logging on using a text user-name. Over this period I have generated a large contact list and history. In particular, I use the history for billing clients and supporting queries - this is critical information. The PC concerned is backed up every night so I have no worries over data loss.
Approximately 48 hours ago I was unable to logon using my text username. I am now only able to logon using the telephone number and relevant password which works correctly.
I have just spent an incredibly frustrating 75 minutes with BT Broadband Technical Support who, in the end, pointed me to these forums to get a solution. They say that text usernames have not been used for approaching 2 years and this problem relates to an upgrade. I have NOT upgraded or changed anything.
I now have two sub-folders under 'C:\Users\My Name\AppData\Roaming\BT\BT Broadband Talk Softphone\' - one for the telephone number, one for my text username. Each folder contains 'contacts-resource-list.xml' and 'history.cps'. These files are not in text format.
How do I either open BT Broadband Talk Softphone with my old text username or get the data from my old 'history.cps' ?? I have tried copying data & renaming folders - there is obviously a link between the username/password and the data files.
Thanks in anticipation ....
Graeme

Hi Graeme,
I have drop you a reply to your email. I have been in contact with the BT Softphone team, they have confirmed that username function has been reinstated and you should now be able to log onto your Softphone account using your username. Please come back to me and let me know if you are still having any issues.
Thanks
Paddy
BTCare Community Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Getting broadband talk set up

hi guys iam wondering if anyone can help me after finally getting my phone and broadband on after 6 weeks since i 1st requested service iam having problems setting up my broadband talk. i have been sent no password to logon, i have tried resetting password and it then asks me for my mothers maiden name which is obviosly no what i gave them and iam stuck. i have tried phoning every number to get this sorted bi jst keep getting told it was posted to me i have received nothing not even my bt email address. the onlything i have received is a bill for the modem. i have tried calling the tech support number but it jst keeps saying its closed and i cant get any further forward. so far iam not impressed with customer service infact its shocking. does anyone know when this tech helpline is open? its says its supposed to be 24hrs. all i want is my password reset so i can use the services. please can someone from bt help me thanks

jst tried it again0800 111 4567 it saying its closed, she says press 1 if this is the number you want tospeak about then it says press 1 for tech which i press. then a message saying "we are really busy at the min and you might have to queue for an answer. then rings twice and says " sorry but the helpdesk your trying to reach is closed"
whats going on why is everything always so difficult with bt i only have a simple question

Broadband Talk: Messaging Voicemail- unable to set...

I'm trying to set up the Broadband talk messaging service. I log into my broadband talk account and go to the Calling features option. Choose 'add voicemail to account. Only one option there to select the 'Voicemail - no extra charge'
I do this and everytime I get the message:
'Sorry we are not able to process your request. Please try after some time.'
I have waited not only a few minutes, a few hours and even a few days, still the same message. I have only recently got this set up and was on the phone for about an hour with a very helpful person and we eventually got the talk working after having to totally reset my hub to manufacturing settings and set everything back up again. I'm wondering if it is another glitch somewhere?
Any suggestions or do I need to spend more time to the call centre?

Hi SeanT,
Thank you for posting. That does sound really frustrating. I can help you get your voice mail added to your Broadband Talk account. Email [email protected] with your BT account details, along with a link to this thread.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband Talk Problem - hub faulty?

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