Broadband Talk Telephone Number and Password not s...

I have received my BT Hub Phone but no further information - I am therefore not able to sign up for this facility.
The manual provided with the phone makes no mention in the Quick Start, or the lenghtier set up section that it is nevessary to sign up online, simply to make a wi-fi pairing. Why is that I wonder?
Thanks
Ian

The issue will be resolved (based on my experience) but the failure of BT 'Customer Services' to grasp the need to communicate remains extraordinary. One amazing aspect is that at some point you will receive a survey to complete which does not actually allow you to comment constructively on the process and its faults.
However, I did find this forum an excellent help so long as you keep repeating the question until someone actually reads what you are saying!
I learned that when you buy a phone that is all you get - the number and password do not get triggered automatically - which obviously they should. There seems to be no contact between account management and the shop. Also, no one really seems to understand why Type A and Type B Hubs and hub phones do not play nicely together. All of the definitions online do not make sense.
My problem was similar in that phone number and password were not supplied at first. When they were supplied the phone would not configure, which may or may not have been because it was Type A or possibly because it was Type B! Very earnest people did call me to find out if 'my problem' was resolved, as though it was somehow of my making.
A long way of saying, you are doing the right things. Keep asking the question, keep emailing complaints. And no, it does not follow any known logic.
Keep coming back to the forum with new questions - someone somewhere must be noticing this strand, surely?
Ian

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