Broadband that is not working - lack of help from ...

Hi,
I have made a great mistake of moving my Internet provider form Virgin to BT. Since having my new hub I have not had a good connection. This first stated on 17th June when my service should have started and is still ongoing. The BT people you speed to about broadband issues seem very nice but do not understand my problems. I now have a connection that drops out all the time and is so slow most website time out before being loaded. I have been on the phone so many times but seem to go around in circles and seem to get a bog standard reply that my modem is not balanced wait a couple of days and it will improve. Has any one a phone number of a manager who could help me solve my problems?
Regards,
Gary Scott.

welcome to the forum
as you have found out the CS helpdesk is in India.
this is a customer help customer forum and to enable the members to try and help with your problem please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Broadband that is not working - lack of help from ...

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