Broadband upload speed almost stopped

Hi there
Been with BT quite a while; our usual speed is 700kbps downland, 400ish kbps upload.
As of Thursday, download has dropped to 400kbps which is frustrating, but far worse is upload - now gone down to just 5kbps which is unusable. I run an online business full-time and can't even ftp simple text files to my server without timing out (and posting this message has taken an age).
Can anyone help please?

Thanks. OK, router ADSL status:
Line state
Connected
Connection time
2 days, 13:01:04
Downstream
640 Kbps
Upstream
64 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.4 dB / 7.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
15.1 dBm / 11.3 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
75
Loss of Power (Local)
0
FEC Errors (Down/Up)
98547 / 343
CRC Errors (Down/Up)
3177 / 2147480000
HEC Errors (Down/Up)
nil / 143
Error Seconds (Local)
6601

Similar Messages

Broadband upload speed

Hi All
After months of bouncing around Openreach agreed I had a issue with my line only getting to 8mb
manged to get then to change the cable pair from the exchange to the cab.
now getting the speeds I thought and knew I should get.
results below
Download speedachieved during the test was - 14867 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 17393 Kbps
Upload speed achieved during the test was - 497 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
the upload still appears to be blocked at 888 should that be open to higher uploads.
If so could the helpful Mod poss arrange to get the 888kb retriction removed.
if I can get this done I will not bother with infinty and keep my broadband talk.

Hub results as requested.
I think the results so far could be the line and the hub getting used to each other with the fast download speeds.
Connection Information
Line state
Connected
Connection time
0 days, 00:26:31
Downstream
19,715 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.6 dB / 13.7 dB
Line attenuation (Down/Up)
21.5 dB / 7.9 dB
Output power (Down/Up)
30.0 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
11 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
17 / 0
Error Seconds (Local/Remote)
1 / 0

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Restricted upload speed Bigpond Cable Broadband Brisbane

Hi, I checked the Telstra Service Status page for my suburb with nothing to explain the problems I am having today. My applications are crashing and disconnecting and generally behaving quite slowly. I have tried restarting the router, wifi gateway and the computers. When I go to speedtest.net or speedof.me, they show that I have great download speed (25-30 Mbps) but almost no upload speed. Sometimes the upload test fails, sometimes it shows about 0.1 Mbps. Sometimes the test shows 1 Mbps which I think should be normal for the Cable broadband service. But the results are erratic and the internet is hard to use in general. Is there actually an outage in my area? MrKimAGroves

Hello Kim You can check the Telstra Service Status website for your area http://servicestatus.telstra.com/ RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Broadband Speed In West Kensington // Upload Speed

hello there
my name is gabrio, i live in fairholme road in west kensington... i wanted to ask how is the performance with BT broadband 20mbit in this area since i am thinking to request my own line given that at the moment in the flat where i live they have a shared connection which is really **bleep** especially in the evenngs so i want my own.
i read on forums that upload speed is just 448kbit which is a bit of ridiculous to me and i don't think we can get infinity yet in this area so that's what i would expect...
can somebody give me an idea about performance of BT? we should be on the Fulham Exchange if i am not wrong. i see the street cabinets from my window, apartment is pretty new so i think cables are in decent good condition.
many thanks
gabrio
Solved!
Go to Solution.

according to this site http://www.samknows.com/broadband/exchange_search your exchange has been upgraded to 21CN and therefore any phone line should be able to get up to 20mb.. however this is dependant on the distnace you are from the exchange and also the quality of your line.
with 21CN you can get an upload of about 1mb and not the adsl figure of 448kb
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Re: Upload speed issues

I am tagging on the end of this thread as my issue seems very similar to the OP.
For the record I am on an Openreach fibre converter and HH3
The above has been updated, cycled and repeatedly played with no solution to the problem
After two pointless and highly stressing sessions with the broadband help desk and then a call to customer services who accepted that there seemed to be an issue on my line, openreach then refused to visit as they did not contractually have to guarantee an upload speed. The fact is, until a few weeks ago my upload speed was good and now it is terrible.
If I move to Plusnet, also supplied by Openreach, Plusnet have assured me they will drive openreach to deliver the published capability of the line which Openreach tell them is 56/17. Do I really have to migrate just to make openreach do their job?

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
If you found this post helpful, please click on the star on the left
If not, I'll try again

Upload Speed Shockingly Slow - Answer: Annex M?

Hello BT.
Fibre is not an option at my exchange at the moment. My internet connection works, is 100% stable, and this question is purely about increasing my upload speed.
My download speed is a nice 8Mbps, but my upload speed is 0.19Mbps. This is completely unusable, posting a large photo to facebook is almost imposible, and posting a video to youtube is practically impossible. It's shockingly slow.
I'm on the top residential BT Broadband package unlimited which I believe is ADSL 2+. I've read about a product called Annex M that I know BT offer as an option. This allows you to trade some download speed for upload speed.
https://en.wikipedia.org/wiki/ITU_G.992.5_Annex_M
Could I please have Annex M enabled on my account, as I would prefer to loose some download speed and get some faster download speed?
If so, what do I ask for when I call BT sales?
If not, why not?
And if not, what *can* I do to add an extra product / pay extra to increase my obismal upload speed?

CRS2L wrote:
QUOTE: Hi CRS2L, You could consider bonding 2 or more lines. You may find this useful :- http://www.increasebroadbandspeed.co.uk/2014/bonding-three-four-ADSL-connections Best regards, dfenceman
Thanks, but I want to maximise the one connection I have. Getting two connections is not really viable for me. I just want to increase my upload speed. If that means loosing a bit of download speed, then so be it.
I only suggested it as you did say you were prepared to pay to get an increase in upload speed.
Unfortunately you cannot trade download speed for upload speed.
Until such time as FTTC is available to you bonding is the only real way.
Best regards,
dfenceman

Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

Download and Upload speeds have been dropping sinc...

I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
This was the speed I was getting in December, everything was fine.
Now this is the speed that I am getting.
I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
This is what the results that I got from the router.
Line state
Connected
Connection time
0 days, 0:18:57
Downstream
2,016 Kbps
Upstream
256 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 6.0 dB
Line attenuation (Down/Up)
56.0 dB / 31.5 dB
Output power (Down/Up)
17.0 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
And this is the test that I took on the bt speedtester.
1. Best Effort Test: -provides background information.
Download Speed
1303 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1303 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
240 Kbps
0 Kbps
320 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 240 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 320 Kbps
I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

Hi lionheart1066
I see Imjolly was giving you a hand with this on another thread.
We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
I note you mentioned you have an I-plate. Take this off, as it could be faulty, as you will then see the test socket. If possible connect up via Ethernet and leave for a day or two and see if this stops the drops.
Its also important to look out for other sources of interference. You can see a list of common offenders on this link.
If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Download and upload speed issues

Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
1. Best Effort Test: -provides background information.
Download Speed
7.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.33 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Silly Questions - Upload Speed & Hardware

Hi tere network people,
Networking ignorant here in need of your help.
I'm using a PowerMac G4 as a server and I have a PHP website going to share some pics with friends.
Some lamented it can be slow to download the pictures on their side (Most, if not all, have Broadband). The picture files are not huge, but my connection is only a residential Broadband one.
The ISP states that: "The upload speed is 256 Kilobits/Sec. Average upload rates are circa 20 Kilobytes/Sec."
Coming to my silly questions:
1) How much my Upload speed should be to confortably support 5-10 users at a time?
2) Since I got a new PM G4 with a 7200 rpm HD and a Gigabit Ethernet port and a slightly faster processor, should I look at the modem/router specs? Can they affect/limit upload speed?
If anyone can give me some basic tips, I'd be grateful.
Cheers!
PM G4 (PCI Graphics) - 350Mhz, 128-bit, 100 MHz, L1 Cache: 64K, L2 Cache: 512/1M, CD-Rom, 10GB Mac OS X (10.3.5)
PM G4 (PCI Graphics) - 350Mhz, 128-bit, 100 MHz, L1 Cache: 64K, L2 Cache: 512/1M, CD-Rom, 10GB Mac OS X (10.3.5)

1) How much my Upload speed should be to confortably support 5-10 users at a time?
That's easy to calculate.
Assume that your 10 users are on broadband connections with a 1mbps download speed. In order to fulfill everyone's demands at top speed you need a 1mpbs x 10, or 10mpbs upload speed.
Of course, it's unlikely that everyone will download files at the same time, and it's also unlikely that they'll sustain 100% of their rated download speed, so you can probably halve that figure without any noticeable degradation, but even 5mpbs is way higher than your current 256kbps upload link.
It's also clear that your internet connection is your bottleneck. Upgrading the server isn't going to make any difference.

Maximum upload speed of 2700HGV?

Hi. I'm using the 2wire BT2700HGV router on my Infinity connection, which should be about 66mbps download and 20mbps upload, according to the BT website when I ordered the connection.
When I've got nothing but a single ethernet wire connecting me, and wifi switched off, the maximum speeds I get are about 75mbps download and about 10mbps upload.
I've tried swapping the 2700HGV out for a Home Hub 3, and the speeds I get are up to about 75mbps download and 16mbps upload.
The problem is, I need to use the 2700HGV, or a better alternative, as I need to use BT Broadband Voice through it. The Home Hub 3 just doesn't have a phone port, so it's simply not an option.
I was wondering, what is the maximum upload speed the 2700HGV can actually achieve? Is it the router model that's the limitation, or just that I need to tweak it to get the desired upload speed?

The last post from this poster was over 19 months ago..... You may be lucky in that he/she may still be using this forum.......
Sorry, but I have no experience with the 2700..........
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Upload speed is extremely slow. I can't figure out why.

My problem is my iMac uploads files slower than a modem from the 1980s.
The download speed of my cable internet is great, no problems getting video, music, etc. But if I try and FTP or even send an email attachment larger than 35K it takes a ridiculious amount of time to do it. A 100K attachment can take several minutes. FTPing through Dreamweaver or Transmit usually results in the servers timing-out before the file is sent. The upload starts then stops, then starts, then stops (you get the idea)
The reason I think it's my machine is my wife and I use the same network to access the internet (therefore same router and modem), and she has absolutely no problems with uploads. It also takes a very long time to copy files between our computers and I had to move our USB printer from her machine to mine because nothing would be sent when I tried to print.
Does anybody have a suggestions? I would really appreciate any thoughts.
Thanks so much
(BTW I've tried 4 different ethernet cables and switching router ports)
iMac G5 Mac OS X (10.4.3) 1.8mhz processor / 1.5Gig Ram

Hi, and welcome to the forums.
I suspect this is way beyond my expertise, but here are a few things you might not have considered:
Have you checked both your Mac and your wife's up- and down-load speeds? The site I use is Toast, at http://performance.toast.net/
It's worth a visit for the very cool F16 picture alone! And you can use a file of your own to test uploading. Might tell you something.
Could it have to do with your router? I've never used one, but my son managed to get his messed-up where it was doing something similar with his 2 computers (like you, his wife's was faster . . . hmmmm.)
Have you poked around in these forums? You'll find some similar problems, some with actual answers!
It sounds doubtful, but have you done any upgrades, installed software, etc. lately? Have you done periodic maintenance? If not, here's a very good start:
http://www.macworld.com/2005/01/features/preventmacdisasters/index.php
Hopefully you'll hear soon from a Mac guru!
Good luck.

Broadband upload speed almost stopped

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