Broadband usage and upgrading?

Hi there. So this month, our house has gone a bit crazy. We've had lots of children and teens over. Lots of demand has been used, youtube and everything. And we are already over our usage limit of 40GB, by about 10GB so thats already £10 we have to pay extra. And its only been like two weeks of the month. We have always been considering upgrading it to the unlimited option. But it seems this month we'll have to. What i am wondering, is what would the cost of this be. Will it be the price of the new pacage we would get, and that £10 pounds we went over. Or will it be 2 weeks worth of the 40GB package, the rest of the month worth of unlimited package. The whole cost will be what determines if we'll be upgrading, or turning of the internet and relying on the phones for our internet needs!!! Thanks!!

Phone sales on 150. If you are out of contract and hint that you might be looking elsewhere, you could get a surprisingly good deal. If you are still in contract, see what they say; if it sounds too high try to negotiate better but be prepared to have to extend your contract period.
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Broadband usage and wireless use

Hi I want to ask about my broadband connection. I am going over my limit for broadband usage and wondered how I can check nobody else is using my connection wirelessly. I went into network connection center on my computer and it shows my computer conneted to bt hub and it shows a connection with the name of user. Can somebody help with this. Thanks in advance.

Hi unless someone knows your hubs wireless encryption code then no one can connect to your hub and use your allowance
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Broadband Usage and speed problems.

Hi.
I have question about broadband usage.
Its 11 days and bt website says I used more then 20GB!
Its nearly 1.8 GB per day! I used Internet for browsing website and receive one email pre day, I download twice large amount (about 1-1,5GB) and nothing more!
I just wonder what going on? I try monitor my usage day by day from 5 days ago and its worst and worst!!!
I nothing download but my usage going very fast.
Its looks like I will be download about 3 movies per day that means I will have now more then 30 movies! Its must be something wrong!
I used before VM and my average Internet usage was about 15-20GB per Month with solid 10MB speed.
Now my speed is **bleep** from 8mb to 1mb and sometimes less then 512kb!!! And usage is higher !!!
How can I see details about my usage?
And q2
About speed - in my area BT Infinity will be available from 31.12.2010
Its mean still BT have same works, it might be cause my slow broadband?
And from 25.11 till now is same problem with broadband, in three days I must reset BT Hub because there is no Internet. On BT Hub anything looks fine, Is IP address etc... But is no Internet telephone and no Internet as well.
I check by used ping bbc.co.uk

Andy_N wrote:
Hi.
I hope you don't mind me asking a few questions, this may help to determine why your usage is as high as you're seeing.
Do you have more than one computer connected ? Do you use iPlayer, or watch lots of youtube stuff ? Do you have any games machines such as XBox connected to the Internet ?
Are you uploading lots of things ? uploads count as well as downloads.
Are you up to date with all security and anti-virus packages, and have you run any scans recently ? (sometimes viruses and trojans can cause a usage problem).
Your inherent speed problem could be due to various reasons, for example worsening line conditions due to weather and general wear and tear. Strangely viruses can cause a noticeable slow down, but mainly due to the computer being infected rather than the line being slow.
Can you posssibly post the hub stats ?
If you're using a PC, download something like Networx usage monitor and see if that can help. Of course it needs to be on each PC, but can't see the usage of games machines or Internet TV (or iPhone use etc).
I used only 2 machines. Desktop PC and laptop. Laptop very light, just 1-2 hours per day only websurfing (3-5 websites with no movie or high quality images, 90% is just plain text)
I not download lots of stuff, Like I just say, in VM my average monthly usage was 15-20 GB and I download few movie and lots of music.
In December I just download one movie other traffic is just webserfing email.
Youtube - yes I watch, but its not new staff for me, like just say my usage is not deferent then was in VM!
Now usage monitor on BT web site say I used more then 20GB! in 11 days!!! if one movie will be 0.7GB its means I download about 30 movies!
Its massive! I never download 30 movies in 2-3 months )
This start about 5 days ago, when my strip goes to orange. My average Internet usage is 1.8GB !!! Even I for 2 days used Internet very little.
I nothing upload.
It is not possible, to anny worm or viruses used so big bandusuage if any software used Internet connection in background (like systems) its just kilobits not gigabits!
If I will be use very hardly Internet I will be no rise alarm. But I now what I used. I have Internet for more then 7 years and now how far I go.
And now is very strange - I less used inherent I have more GB used!
In my calculation if my average usage per day will be 1.8GB I will used 55GB!!! I never used more 20 - max 30GB! It must be something wrong on BT site.
I get BT Broadband option 2 be cause, I now I used about 15-20GB per months and BT Broadband option 1 is not for me, but 20GB in 11 days!
We not talk abut 100MB! or 500MB per day we talk about nearly 2GB per day! Its massive!
Is any chance to get detail Internet usage?
Q2
I loose Internet connection 3 times per week, so I need push reset button on hub.
I left once Hub with no reset but in 5 hours it will still no Internet.
Its looking very strange, because anything looks OK except I loos Internet phone (no blue telephone light)
In hub stats is IP, is Downstream etc... but when I ping bbc.co.uk it say: host unavailable or similar.
After reset working well. My be my Hub is faulty?
Many Thanks for reply!
Hub Stats
Line state
Connected
Connection time
1 day, 3:31:03
Downstream
10,124 Kbps
Upstream
1,022 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
8.8 dB / 4.9 dB
Line attenuation (Down/Up)
31.0 dB / 15.5 dB
Output power (Down/Up)
20.9 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
139453 / 426
CRC Errors (Down/Up)
24 / 2147480000
HEC Errors (Down/Up)
nil / 61462
Error Seconds (Local)
16

Broadband usage and BTFON

My broadband usage was a fairly steady 7.5GB a month - at least, that's what the usage monitor says.
In July this year I apparently went over my 10GB limit. Not having monitored my usage, I didn't think much about it.
Then in August it went over again, despite no-one having been home to use it for 10 days of that month.
So from September 1st, I started checking it daily. By September 12th, I had used 2.58GB. On September 13th that went up to 5.52GB despite no-one being home for most of that day, and in the short time I was home, I certainly didn't download or upload any video or other large files. The last couple of days my usage has been low again, despite streaming a 30 minute video.
We signed up to BTFON, so I'm wondering if someone could have hooked onto our system and used it that way? Are we paying for someone else's use with BTFON? I think I've only used BTFON or BTOpenzone a couple of times at airports when I've been travelling, and not really thought about how it is paid for.
Some clarification would be appreciated.
Thank you.

annicola wrote:
Geez, that took some negotiation and navigation, I was going round in circles, not seeing anything helpful for a while. But I did find it eventually.
Thanks, I'll keep an eye on it (if I can find it again) and see what happens.
Hi. Welcome to the forums.
Make a note of the hub stats at the same time each day so that a difference can be worked out (typically before retiring for the night). Keep a separate figure for up/down numbers. Make a note of the date.
The online stats can then be compared (as a difference) - but make a note of the date/time of the reading as this is typically updated in the afternoon for usage up to 23:59 the previous day.
So to compare correctly, use the relevant dates.
The hub stats could actually reset, either due to a reboot, power outage etc - hence the difference figures are the ones to use.
The hub stats in theory should always be higher than the online figures, because the hub stats include BTFon, BTVision, BTCloud and BBTalk. These items are excluded from the onlne stats (hence the delay to present those figures). Of course, if no-one has used any of the services, then the figures should be very close.
You only need to have 3 or 4 days of comparisons to see if something is awry.
Please can you post back at the end of the week with any findings ?
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Broadband Usage and Alert Emails

I am losing the will to live, just noticed that my Direct Debit for BT has come out of my bank account and is twice the normal amount. Logged in to view bill on line and although have a 40gb monthly broadband usage have been charged for going over by 41gb! average monthly usage is 18gb! Haven't done anything different, don't understand why this is so high. Apparently email alerts have been sent to my bt email address hat I have never used and an old work email address for a job that I left over a year ago. Can't find anywhere that shows how and when my 71gb of usage has been derived at or anywhere to change my email alert address. What is even more interesting is that my bt account alert email address is current but no emails have ever been sent regarding broadband! Not happy.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
This link on my personal website may help.
Why is my broadband usage so high?
If you login to MyBT, you should be able to change the e-mail address on your profile.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT broadband usage and billing not making sense

Hi there
I would like to chat directly to someone about problems with broadband services and billing. Are you able to share your experience with me? Can you please help?
Your help is greatly appreciated!

Please remove your e-mail address, as its against forum rules, as this is a public forum.
You can chat here Live Chat
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Usage and BT Sport

Can you tell me if, when I watch BT Sport online, it goes against my BT Monthly Broadband Usage?
Solved!
Go to Solution.

If you have BT Broadband then the answer is NO it does not count against your Broadband Usage .

Broadband Usage Problem - Need Proper Help From BT

Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband. I am on Option 2 and normally use around 20GB in a month. I checked my usage on My BT and found it was 38.64GB on 14/2. I checked again this morning and found it was now 42.73GB for the 15/2.
I've tried calling BT, but have only got through to the BT help in India. The first person I spoke to said it was because I was being charged for my BTVision usage and wouldn't accept that it was independent of my broadband. I tried again, and the second person said the same, but upon my insistence checked with a colleague - and came back apologising, saying that the BTVision usage was separate and so I would not be charged at the end of the month.
I am scared to use my BT broadband and BTVision for fearing of incurring more charges. I have not done anything that warrants high usage: I don't watch films or play games on-line. I read news, check e-mails, do banking, view video clips - the usual everyday stuff.
Please can somebody from BT help me? I am tired of trying to explain the situation and getting the same scripted answers. The stock response from the BT staff seems to be for me to upgrade to an unlimited package, but I want to know why this is happening (is it a mistake on BT's part? I did not use 4GB yesterday), how I can go back to my normal broadband usage, and whether I will be charged for this excessive usage. In short: something is wrong, I have little control over the situation despite trying repeatedly to talk to someone from BT, and I would like some help.
Thank you
Paul
Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem. The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband. Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
I've been through exactly the same where I've stopped using my BB service for fear of being charged and i have always suspected BT Vision usage was being included. During a 1 hour phone call with India and several times since I have been told it is "IMPOSSIBLE" for BT Vision usage to be included. This admission appears to prove otherwise !!

BT infinity Broadband usage

Have been with BT broadband now for 2 days. Have my own MyBT account set up. It shows my BT account number and under 2 tabs titled My Bills and My services. I tried to look fro broadband usage and could not find the information. when i click on the View your usage box in My bills and payments the response is 'unsuccessful as you dont have any products or services linked to this account. If i try My services tab and click on the broadband icon there is no list that comes up next to it for broadband usage as indicated by other users on this forum.
So i called the telephone helpdesk. First time they told me to change my browser. So went from Moxilla to IE and disabled pop up blockers. No success.
So called up technical services again and they could tell me my usage over the phone. When i asked for setting up the facility on my MyBT page he hummed and ahhed and told me to download the thinkbroadband software. I did that and now i get on my desktop the broadband usage box.
But i dont want it permanently on my desktop. I want it on my MyBT page as everyone else. What am i doing wrong?? Please help

Hi there
As someone who has unlimited I dont track my usage and so I will try to help.
If the software that you have can be opend to veiw usage then you don't have to have it on the desktop and you can open it when you want to check.
If the BT usage information is not up yet that might be because you are within the ten day settling in period where DLM and BRAZ takes place so they may not be tracking your usage yet.
As said unsure if that is totally true but if you can't see your usage on bts page within 10 days I would call BT again to check what is going on, try talking to the accounts people.
Hope this helps

Broadband usage high and jumping in usage

Hi
I've been with BT for 6 years at my current address and I had this exact problem back in 2014. It is now happening again. - It turned out my on Demand service was being counted to my broadband usage!!
I took up Netflix (as the On Demand servcies being withdrawn) on the 5th of May, I received the You View box on the 8th May and set it up over that weekend. Sine then my usage has jumped, but I had not realised this until I received an email to say I'd used 6GB of my 10GB allowance.
I checked the usage monitor on 22nd May and my usage was 6.77GB. I telephoned on the 24th May as my usage was showing 7.11GB. I have changed my wireless password and have done everything BT has asked. This morning 6.30am I checked my usage and it showed 9.5GB used! As I've had to come to work I have not been able to telephone you. I've just logged into my account (10.50am) and my uasage is now 10.36GB!!
My average usage is about 3.25GB p/mnth. Nothing has changed except for the new You view box and this weekends usage is impossible! We were away from the house during the day coming home in the evening, only watching some Netflix. It is just myself and my partner. My PC has been turned off since Thursday and my Chrome book was turned on, on Sunday Morning to change my wireless password, then off again. Our mobiles connect to the BT wifi hot spot and not our hub.
I am hoping your going to tell me that something similar is happening and you (BT) are going to fix this and reverse all charges as I have received an email to say I am now going to be charged for this excessive use. Please help as this is very worrying!

I have started with the BT you view box a few months ago and have taken on Netflix with BT when I took on the contract. Since then my broadband usage has rocketed and is going way over my 20gb usage allowance. However I am not using my laptop or other devices much and in fact less than I have done for some time. The only reason for this must be that the netfix usage is being added to my general broadband usage. In some cases this was adding on 2 and 3 gb per day when no other devices were being used at all . BT had promised to call me and had even sent me a text telling me when the call was coming ....but it didnt happen. I have now done an experiment for the first week in June were I have not used the you view for netflixs or on demand at all but continued to use my laptop for emailing etc as per normal. this has shown my usage as only 0.23gb. Clearly there is something wrong and the you view box usage is 'leaking' and being counted in my general broadband usage. I am very unhappy about this as I was sold the benefits of using the you view box on demand services and netflix on the basis that its usage did not count towards my bills. I have never had netflix before so there isnt any confusion about it previously being used by me. Niether have I used it on any other device ....its all been through my BT box .....and I dont want to be charged for it. If any of the ondemand and netflix is being put onto my broadband I was obviously miss sold the device in the first place. Whenever I call the customer service helpline I get different answers and am told that someone will call me back ...they never do ...check your CS phone tapes of my calls and you will see.
looking at the community forum I can see that I am far from unique with this problem .
Can someone call or communicate with me to solve this asap it is of great concern to me.

Broadband usage has doubled and I don't know why

Hi there
Just received a warning message that I am about to exceed my 40gb limit. Normal monthly usage has been 18gb apparently and we don't know why the increase has occurred. We have no kids at home, we don't stream films or videos or play games, I've downloaded 1 music album this month and we've surfed the net as usual.
Can this usage be verified?
Any tips on checking whther someone else is using our broadband....is this possible?
Any tips on why this might be happening...it's puzzling.
Is there an indpependent (non BT) way of monitoring and measuring broadband usage?
Dom

Hi dr58.
In my experience the only way to sort this out is to hope that your post draws the attention of a forum moderator. Anyone on the phones will try and convince you that you are indeed downloading 20 albums a day, uploading 3000 pictures a week etc etc and "it all mounts up" and you would be far better on an Unlimited Package.
I had problems (in fact thinking about it, this time last year) where my usage had crept up and according to BT my son and I were using 90gb a month, despite no streaming, gaming etc. I am on a 40gb package like yourself so was incurring £50 charges each month. In the end it was resolved with BT agreeing it wasn't possible for us to be getting through that amount but as I wasn't using a BT router at the time it was impossible to prove that someone hadn't been piggybacking my wifi. (I'd changed passwords during the high readings to no avail anyway).
My personal advice would be to keep a daily eye on your broadband monitor, screenshot them if need be, if you have been out during the day or away for any great length of time also note the readings that appear for that day. I also check my BT homehub to make sure only the devices in my house are hooked in just in case.
As it happens I've also noticed a big jump in my readings this month, I have just a few GB to spare but in my opinion the readings are still high compared to what I was noting at the tail end of last year after I finally had SeanD look into the matter for me.
I do hope that the meters arent going up the creek yet again because I've sworn that if it should happen again I'm walking to a different company this time around.
Best of luck and I hope you get the information you need and the situation resolves itself.

Broadband usage limit and identifying non-authoris...

Hello
I have read various threads on the topic of usage limits and I am confused. We have been with BT for 2 months and each month have received a "usage nearing limit" email (we are on option 1 with 10Gb limit) When we signed up with BT we described our typical usage and the salesman assured us that 10Mb was plenty for our usage - we don't do gaming, watch movies, just general internet surfing - sending the odd excel or word file to and from work, occasional you-tube and iplayer use - maybe 2 hours a week max. These warning emails have made me wonder
a) which of 3 possible machines in our house is racking up the most usage - when, which sites?
b) might someone else (we live on an estate) be using our wireless broadband connection without us knowing?
I am considering downloading a usage monitor but am a bit concerned about virus infection.
If anyone out there can explain what to do in a non-techy way I would appreciate it - I am not technically aware!
Thanks
Jac in Ciren

Without putting a meter on your machines you wont acutally know which is using more usage. However having been running on a mobile broadband dongle for a couple of weeks now I can easily say that 1-2 hours of Iplayer (depending on quality viewed) could be between 400MB and 2GB. On top of that I've noticed that youtube videos seem to rack up usage so if anything I would say it was the occasional youtube that is the cause of your usage warnings.
One way you might be able to check if anyone is leeching your connection is to go to your homehub page 192.168.1.254 then somewhere on there (as I say im not on HH connection myself atm) in settings devices (might be in advanced settings) there should be a list/diagram of all the things that have connected to your homehub should be 3 headings, Wired, Wireless, Phones (or similar) Under wired you should see a list of your 3 machines along with anything else you wire to your HH, in the wireless section (providing you dont use it) if there is a device name there, chances are someone has accessed your wireless.
Im not 100% but that might help

YouView and broadband usage...?

Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage? It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
cheers
mike

http://www.youview.bt.com/
"YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

Incredible increase in broadband usage

I am on a 40Gb infinity connection. The usage monitor shows "Your average monthly usage is 13.97 GB." which I agree with. As of tonight my usage is reported as "You have used 79.24 GB this month" I have 2 android phones and a Roku connected via wpa2. I am opted in to BT Wifi. Since leaving home on 23rd and returning 26th the Roku and mobile remaining at home have been used for only email and browsing. I've powered down the Roku tonight to rule that out.
This is a nonsensical increase in the BT recorded usage of my broadband connection. I am already £44.80 down with little doubt it will have clocked up another £5.60 at least when I check tomorrow.
I'm seeking advice to enable me to take this to BT customer support and in as little time as possible get a refund and action to prevent a recurrence of this spurious usage increase.
Unfortunately I am going on holiday Saturday 28 so I'm limited in time to do any analysis but still appreciate as much help as anyone has.

Thanks for the replies so far.
Dode, I did receive the warning emails on consecutive evenings with another 15GB or so every day after.
Ajwh, my partners phone doesn't show wifi and mine showed 9.11GB for 1-26 Mar including use away from home.
Imjolly, great tip, 2.5 days usage showing during the period of increased usage and hub showed 233MB.
I called in fault on Saturday morning and they said they would be in touch today. They haven't been (rolls eyes).
I changed my wpa2 passwords and admin passwords before going on holiday and left router on. I wonder what usage BT will report?
I would still welcome any advice regarding tackling customer services if they attempt to tell me it is my usage. I'm now aware they have had similar problems in the past but have not been 'customer focused' in solving the issue, rather leaving it to us to convince them alongside attempting to sell upgrades. That won't wash with me!

Very high broadband usage

The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data.
One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything!
Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
Seems a bit odd to me...

If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
For more information visit www.bt.com/broadbandusagepolicy
The broadband usage monitor is accurate and is updated at 23:59 every night.
Uploads are also counted towards your 10GB allowance.
1) Make sure that you don't have any malware or virus on the computer.
2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
cheers
jac_95 | BT.com Help Site | BT Service Status
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Broadband usage and upgrading?

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