Broadband usage contact email

From the Broadband usage page on My BT I see I've used up over 75% of my 40Gb download allowance and that BT have sent me an email to inform me of that. However the contact email is an old email no longer in use, I can't find anywhere to change it to my current email.
The main email attched to the account is vaild and BT contact me on that regularly for billing etc. I can access that one by 'Edit Account' on My BT.
Anyone know how to change the email BT send the usage notification to?
Thanks.

Hi tullyhubbert,
I can sort that for you if you use the 'contact the mods' link in my forum profile to send in your BT account details including the email address where you want the notifications to be sent. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Broadband usage - no emails?

    Hello all! 1st post here after much trawling and reading of threads so hopefully I've done the right thing by searching the forum first for an answer prior to posting...if my searching was substandard then I apologise in advance...
    I've searched the forum a lot over the past few days/weeks and I see that I am one of many that has experienced unrealistically high usage according to BT'S usage monitor.  Notwithstanding the fact that I think it is inaccurate based on my experience with my previous ISP when I had to try really hard to get up to 10GB usage (to get my money's worth ) and I'm now using up way more than this monthly, I have the following questions which I would be grateful for any enlightenment:
    My broadband usage monitor has disappeared and I can't find any thread on here or any explanation on the BT site explaining why this has happened (the other thing I see in MyBT is that it's unavailable and that they hope to restore it soon).  I know it was acknowledged to be wrong due to inclusion of YouView figures but is this the reason for the disappearance? Any thoughts on this?
    After a livechat conversation this morning I called Consumer Billing - Broadband on 0800 800 150 to try to get some usage figures. Apparently I am at 18.23GB so far this month, following 24.53GB last month.  The PC is virus/trojan free so I just don't fathom it...HOWEVER my issue is that I've never received an email from BT flagging up the heavy usage.  I've checked my BT Internet (Yahoo) email address as well as my email address as supplied to BT but nothing - again, is there any logical reason for this?
    We have TV (YouView) from BT and often use the catch up TV service through the set top box but I'm assured by BT that this doesn't count towards usage.  This is how I was sold the service and what I read on the BT site - I am correct here aren't I? (by the way with my previous ISP I often accessed iplayer, sky catch up and never got close to the usage figures given by BT).  Does anyone know whether the above figures would include YouView usage?  I suspect the answer is no (but can only explain it if the answer is yes) but the person in the overseas call centre just pointed me in the direction of the thinkbroadband usage monitor...
    Like others, I am a bit lost as to why the usage is so high but feel I have little option other than to upgrade to an unlimited package at higher cost.  Not ideal and I do feel a little unhappy given I (and others) don't believe or understand the usage numbers.
    Thanks,
    Jason

    If you do decide to upgrade follow these links.
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
    They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
    which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
    You can also contact the options team on this number 0800 800 030 they are UK based which might be a better way so that you can haggle with them to get the best deal.

  • Email from BT giving incorrect Broadband usage

    I keep getting emails telling me I am close to, or exceeding, my 10GB broadband limit which starts thus:-
    Dear Customer,
    We thought you'd like to know that, so far in August, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service.
    My August usage at this point is 2.45GB.
    Despite repeated calls to the BT help desk, who assure me that I would never receive another such mail, they keep coming. Does anyone know whats happening here? 
    Solved!
    Go to Solution.

    Wellington wrote:
    I used the broadband usage link in MYBT. Which setting on the homehub gives this info? And where is the old method?
    All other emails from BT has my name in the salutation this has just Dear Customer!
    The "Old" Broadband monitor should be obtained from this link
    http://www.bt.com/appsyouraccount/usage/viewYourBroadbandUsage.do?acKey=705437
    Note you will need to login to your MyBT account if you have not already done so.
    The "New" monitor can be obtained by clicking on the Usage Monitor link in the email you got from BT.  It is worthwhile to do this as it has the telephone number embedded in it for the broadband service the email is about. This would check that the email is for the service you think it is for. 
    The usage recorded by your Home Hub can be obtained by going to the Hubs homepage, clicking on settings,  logging in, clicking on Advanced Settings, Continue to advanced settings , Broadband, and then looking at the Internet page.
    Despite what others have posted this is the best and most reliable way for a most users to check BT's figures but note the caveats in the thread below particularly if your Hub disconnects on a daily basis.
    See this thread for further information.
    http://community.bt.com/t5/Other-BB-Queries/BT-s-Incorrect-Usage-Monitor/m-p/496547#M21432

  • Broadband Usage and Alert Emails

    I am losing the will to live, just noticed that my Direct Debit for BT has come out of my bank account and is twice the normal amount. Logged in to view bill on line and although have a 40gb monthly broadband usage have been charged for going over by 41gb! average monthly usage is 18gb! Haven't done anything different, don't understand why this is so high. Apparently email alerts have been sent to my bt email address hat I have never used and an old work email address for a job that I left over a year ago. Can't find anywhere that shows how and when my 71gb of usage has been derived at or anywhere to change my email alert address. What is even more interesting is that my bt account alert email address is current but no emails have ever been sent regarding broadband! Not happy.

    Welcome to this forum.
    This is a customer to customer forum only,
    This is where customers help each other get the most out of BT products & services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    If you need direct help from BT or have an urgent problem please use this linkContact Us.
    This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
    This link on my personal website may help.
    Why is my broadband usage so high?
    If you login to MyBT, you should be able to change the e-mail address on your profile.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband usage not showing on my account for the ...

    For the last 2-3 months my Broadband usage has not been showing on my account website. I am on unlimited broadband but would still like to know what I have used. This has happened, for short periods, several times before but usually rectifies itself within a few days. 
    Solved!
    Go to Solution.

    Hi pixmate
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Usage

    I have just had infinity installed for BT TV. My broadband usage averages 28gb a month but in 2 days since installation my usage has rocketed to 18gb. We have not watched any films or used our pcs any differently. I got through to India and was told it was uploads and i would be put through to billing. By the time i had waited on the phone it had gone flat so I am none the wiser. It must be a mistake, can someone help?

    Hi Cheryl111,
    Welcome to the forum, I can check your usage here if you use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband usage IMPOSSIBLE!

    Hi all, i'm a new customer to BT having signed up to an Infinity 1 & TV package from 17.06.14.
    I am after a bit of feedback to an issue which has become apparaent from the outset of my service connection, and which i'm getting exceedingly concerned about spiralling costs being applied to my account and getting absolutely NO help whatsoever from BT to track down the cause.
    Within 7 days of connection, I had my first email warning that braodband useage had already reached 28GB and was at risk of exceeding my 40GB / month usage cap.
    For the record, I had transferred my service from Virgin Media after 5yrs and 3 months of 10GB / Mnth cap where we had never once exceeded this limit.
    Nothing in our household has changed since BT was introduced into the equation, other than new BT equipment has been installed in place of the old router and a new Youview box installed in position for our last Youview box.
    We have not changed our internet usage or TV viewing habits, or done anything out of the ordinary that we know of that could cause this issue, and yet according to BT our household has apparently started using the broadband service not just four fold comapred to previous, but 14-fold based on the information from their usage monitor that apparently we got through 65.5GB in 14 days to the end of June!
    I contacted BT about the issue of the first warning (24.06.14) and questioned the accuracy of the usage information, and all I was repeatedly told was that if the usage monitor says its been used, its been used, and it's never wrong.
    B
    T said they would keep an eye on the usage from 24.06.14 - 30.06.14 and report back to me with their findings.
    Not surprisingly, nothing happened, and no call back as promised.
    Now we have turned a new month I checked the usage monitor on 07.07.14 to find that it was already showing 39GB used in 7 days!
    Again, I have called to register my concern with their information being spurious and again got quoted 'its never wrong'.
    Has anyone had a similar experience and if so how did it get resolved?
    One other item of information that may help : from my last conversation with tech support last night, they interrogated my hub to find out what was currently connected to the hub, only for them to list out at least half a dozen devices which weren't in the house or even near it at the time, but were still showing as connected via wi-fi to the hub .......can this be the connected to the issue?
    Any advice or information, techy or not would be gladly welcomed.

    Hi,
    I am new to BT as well (from 08/05/2014) and am experiencing the same problem on an Inifinity 1 package with 40GB monthly allowance.  Apparently between 1st and 8th July 2014 (according to the BT Broadband Usage Monitor webpage) I have managed to use 39.87GB of my 40GB allowance.
    Note: in my last seven years of broadband usage (with O2) I have never used more than between e.g. 10 to 14GB per month.  I do not have any gaming devices, no sky TV etc and have not (since June) streamed any movies, watched iPlayer or TV on demand, downloaded music on iTunes etc.  Nothing has changed in my usage which would account for this.
    Since Sunday 6th July, I have spent nearly 3 hours on the phone with 'technical' support to try and resolve the problem.  They have confirmed that I do not have a crossed line (via swtiching the hub off).  After many hours of wrangling between 'techincal' and 'accounts', 'technical' have now opened a case and are due to report back on the 14th July.  They are also sending me a new home hub.  I suspect they will not find a problem and the new hub will make no difference.
    The most interesting thing is this: on Monday night (7th July) I disabled the 2.4GHz, 5GHz and WPS wireless on the home hub.  Also note that I have no LAN/USB cables connected to the home hub.  No wireless + no cables = no usage (?).  I checked the usage monitor webpage at 9.30am on 8th July, for the 23.59 usage figure for the 7th July: this was 32.6GB. I did not use the home hub on the 8th July, but left it switched on (with no wireless and no cables).  I then checked the usage monitor again this morning (9th July), for the 23.59 usage figure for the 8th July: this was 39.87GB....
    ...somehow without any access to the home hub I managed to use c. 7GB of data in a day.  I queried this figure with BT this morning.  They told me that the 39.87GB figure on the webpage was incorrect and that the correct figure was 32GB.  I have just checked the usage monitor webpage and it is still showing 39.87GB (?!).  [Note this figure is all download with no upload whatsoever.]
    It is possible to log in to the home hub via FON ("BTWiFi-with-FON" + your email/password).  I have been told (by everyone at BT I have spoken to) that using FON does not count towards the personal monthly usage (40GB).  Perhaps (as a test which will still allow internet access) you can disable your homehub wireless (advanced settings) and use your home hub via FON and check your usage for the day.  With everything disabled and access via FON, your usage should be zero.
    Interestingly, I have been told by 3 people in 'techincal' and 4 in 'accounts' that I should look to upgrade my package to 'unlimited usage'.  I have refused to do this because I do not need it and do not wish to spend any more on broadband.  I also note that BT have withdrawn the '40GB' usage allowance from every package now on their product listing; it's either '20GB' or 'unlimited'.
    Happy to discuss further as it would appear we have exactly the same issue....

  • Broadband usage gone over warnings but used less t...

    Earlier in the month I had an email from BT to let me know I'd used more than 7Gb of my 10Gb allowance. I used the broadband usage calculator which told me a similar story.
    Trouble is I'm on the 40Gb option, have been for about a year, when I click through to my account details that is what it states there.
    Having just done the usage calculator again, it's now showing red - limit exceeded - 28Gb used of a 10Gb allowance, but again clicking through to my account details, that still shows I'm on 40Gb monthly usage plan.
    This has worked as expected in all previous months, anyone any ideas why one part of the BT accounting system has me flagged for a different usage amount than the other? And who do I need to speak to get all ends stating the correct amount?
    Thanks for any pointers folks...
    Solved!
    Go to Solution.

    Hi Mr Whippy,
    Thanks for the post and welcome to the forum.  I would like to double check this for you.
    It sounds to me that your package is correct on your account but your usage profile may be wrong.  This is only an educated guess, without checking your details I cant be sure
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.  I'll get to the bottom of this.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Broadband usage monitor is lying...

    My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
    Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
    This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
    The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
    Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
    Thanks

    @Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
    @PaulBrad1 post back to let us know how you get on with turning off your son's laptop. 
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband usage alerts being sent to wrong e-mail ...

    When I log into MyBT and go to Broadband usage it says the alerts for usage close to or over the limit are being sent to an e-mail address I never set up. On one occasion this has resulted in me being charged £5 for exceeding the limit, which I think unfair as I wasn't receiving the alerts. Over the past 5 months I have had several unsuccessful attempts at getting BT Technical Support to change the e-mail address, wasting hours of each other's time.
    This evening, I got through to the Orders Management Team and was told the e-mail address the alerts are being sent to is my primary e-mail address (which it isn't) and that they can't change it. However, they did give me a temporary password to access the said e-mail account. I've logged in and as well as the missing alerts, there's lots of unwanted messages in the Spam folder - amazing since I've never used this e-mail address!
    A direct quote from the BT website is: We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
    So, my question to BT is if their Technical Support and OMT can't change the e-mail address these alerts are sent to, who can?
    Solved!
    Go to Solution.

    Hi Steve_C,
    If you fill out the contact us link in the about me section of my profile, we can take a look at this for you.
    Cheers,
    Chris
    BT Mod Team
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband usage charges explained

    Your broadband usage is the data that you upload and download from the internet. This includes activities such as internet browsing, watching a video online, online gaming, and downloading.
    We have a usage policy that covers monthly usage allowances and manages the use of specific applications on the BT network, and is measured on each calendar month (from the first of the month to the end of the month).
    More details on our usage policy are available here.
    What are BT's Monthly Usage Allowances?
     BT offers a range of monthly usage allowance options, so you can choose the product that best suits your needs.
    Allowances for broadband products introduced from 1 February 2013:
    Allowances for other broadband products:
    What is broadband usage?
    When you access the internet you are uploading and downloading data – your broadband usage.
    There are three main factors that contribute to the total amount of usage we measure on your line:
    •The number of devices you're using to access the internet at any one time (for example, computers, laptops, smartphones and tablet computers);
    •The amount of time you're on the internet;
    •The kind of things you're doing.
    Some activities involve more usage than others. Watching a video, for example, involves downloading loads more data than looking at a simple web page or a sending a short email. The table shows what kind of usage is involved with some common activities:
    *these sizes are approximate and can vary.
    Our broadband options have different amounts of monthly usage allowance designed to suit different types of broadband users. Read more about monthly usage allowances and our broadband options.
    I’ve been charged broadband usage charges, how can I keep an eye on my usage?
    Your service won’t be affected if you go  your monthly usage allowance, but you will be notified via email if you reach 80% (if you’re on a 40GB limit product) or 70% (if you’re on a 10GB limit product) of your usage allowance each month, and a further email if you exceed your allowance in a particular month.
    We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
    If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5.30 per 5GB.
    To help you keep track of your usage we provide a usage monitor which shows how much of your allowance you have used and how much is remaining, each day. You can access the usage monitor through your online account by clicking the 'View my broadband usage' link in the broadband services section. If you haven't set up an online account then you can register at www.bt.com/mybt.
    Click here for help on how to use the broadband usage monitor.
    If you're finding your monthly usage allowance inadequate and are regularly paying charges for additional usage, you can upgrade to a product with a higher usage allowance. Upgrade your broadband here.
     I need further help
    Why not post your question in the Other Broadband Queries board for further advice about your usage.
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    Park_Ranger wrote:
    ... but they charge £5 for just 1gb ! (A £1 a gig I could accept).
    It should be £5 for 5GB, but unfortunately it's charged in 5GB chunks (so it is effectively £1 a gig)...
    From the Broadband usage policy:
    http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
    "If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."

  • BROADBAND USAGE WITH YOUVIEW??

    Does anyone know if YouView counts towards your broadband usage? BT Vision didn't but I hear that You View can rack up your monthly usage. Not mention on website of course?

    Hi Sjf9712,
    If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.
    Thanks
    Paddy
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BROADBAND USAGE ALLOWANCE SCAM

    I HAVE BEEN CHARGED FOR 'EXTRA' BROADBAND USAGE IN JUNE AND IT SEEMS I HAVE NO COMEBACK !
    BT WILL JUST TAKE THE MONEY AND THAT'S IT AS FAR AS THEY ARE CONCERNED.
    I CAN'T PROVE HOW MUCH I USED,
    BUT MY MONTHLY USAGE AVERAGE IS 4.34 GB
    I RECIEVED AN ADVISORY EMAIL FROM BT ON 1ST. JULY, WARNING THAT MY TOTAL USAGE
    FOR THE MONTH OF JUNE WAS OVER 8GB.  
    NOTE !!.......  THE IST. OF JULY !!????.
    WHO DO I HAVE TO CONTACT TO GET MY MONEY BACK.
    THE BROADBAND PHONE LINE HELP ONLY WANTS TO HELP ITSELF TO MY MONEY AND JUST SUGGEST THAT I UPGRADE 
    IT'S DISGRACEFUL

    Hi rodneybark,
    Welcome to the community and thanks for posting!
    I'm sorry about this.  Send us over your details and we'll look into this for you from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
    Cheers
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Usage watching BT Sports online using BT...

    I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
    I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
    "How much broadband can I use?
    Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
    Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
    Solved!
    Go to Solution.

    Hi egr55,
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Broadband Usage Incorrect?

    I'm having problems with BT charging me for broadband usage over my 10GB monthly limit which I haven't used. (BT charged me £12 extra for January claiming I went over my limit by 12 GB)
    I have cancelled my BT Vision subscription and no longer use the BT Vision - On Demand service., although BT support say BT Vision doesn't count towards your usage, I don't trust them.
    The Homehub manager states I have used nearly 7 GB in the last 7 days. I am monitoring my usage from my PC and laptop with Tautology Bandwidth meter but this only shows 3.5GB for this month so far 1st to 18th Feb.
    BT support say I've used nearly 10 GB so far this month. I've checked my wireless security - using WEP encryption and am not using any other devices and cannot see any other devices from the Homehub manager -
    This seems to be the only service where the supplier controls the information and you have to take their word for it. What a public uproar there if your gas or electric supplier could hide your usage and then just send you a bill.
    I am going to take this up with OFCOM.
    It seems some ISPs provide realtime usage information eg Eclipse Internet:
    How do I check my usage?
    You can check your usage in your My Eclipse account; simply log in and go to the online usage tracker to check your actual usage against your package allowance in real time. We’ll also send you email reminders when you have reached 50%, 75% and 90% of your monthly allowance.
    Why not BT? I guess they are always behind the curve!

    I spoke to BT support and he said WEP should be secure enough, I live in the countryside so it is unlikely my neighbours have hacked in. Also I cannot see any other devices from the hub.
    I am monitoring the usage reading from the homehub closely and it is matching the 3rd party meters I have the last two days since I stopped BT Vision.
    If this continues I will looking elsewhere for my internet service.
    Message from BT
    15 February 2010 00:15 
    Your usage allowance is near its limit -
    what you need to know
    Dear Customer,
    We thought you'd like to know that, so far in February, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service.
    In accordance with our Fair Usage Policy, if you exceed your usage allowance two months in a row, you'll be charged £1 for every extra GB you use from the second month onwards. But don't worry, if you do exceed your allowance, we'll tell you at the end of the month and let you know the amount of any over usage charges, which will be added to your next bill.
    If you wish to avoid usage charges completely, you can always upgrade to one of our broadband products with unlimited usage*. To find out about your options and to upgrade, please go to http://www.bt.com/broadband/upgrade
    If you have any questions about this email, please see our Fair Usage Policy. Or call 0800 707 6044, 8am-5pm, Monday-Friday.
    Thank you for choosing BT.
    Best wishes,
    BT Total Broadband team
    * Fair Usage Policy applies.
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