Broadband usage exceeding monthly limit

My parents have recently upgraded to bt infinity. My dad has a computer which he uses every other day. They don't have an ipad or smart phones. They usually only use 3 or 4gb per month but this month they have exceeded 40gb and are now being charged extra. They have tried contacting bt but only managed to learn after 40 minutes on phone that their account hasn't been hacked. He turned everything off and unplugged things last night for 24 hours and his usage jumped by 10gb. Has anyone else had this problem or know how to solve it?

gg30340 wrote:
I could be wrong about this but and I also believe if it is the first time they have exceeded it they should not be charged.
I think that was quietly dropped a while back. There's no mention of it in the advice page.
You can click the white star next to this message if you think it was helpful.

Similar Messages

LabVIEW 2009 build memory usage exceeds Windows limit

We have a large application that builds without problems using 8.6.1, but failed to build using LabVIEW 2009 with the error "Not enough memory to build this application".
We solved the problem by adding the parameter /3GB to the Windows XP boot.ini file. This increases the available memory for a Windows XP application from 2Gb to 3Gb.
It appears that LabVIEW 2009 uses more memory during the build process and, in our case, this took it over the 2Gb limit.

We are also facing the same problem...
can National Instruments help us ??????
Following error is occuring while creating exe.
"Build was unsuccessful
An error occurred while saving the following file:
D:\BIS_Main_2009_V3.XY\branches\BIS_Main_2009_V3.61_Trans\User Interface Panels\Inspection.vi
Invoke Node in AB_Source_VI.lvclass:Close_Reference.vi->AB_Build.lvclass:Copy_Files.vi->AB_Application.lvclass:Copy_Files.vi->AB_EXE.lvclass:Copy_Files.vi->AB_Build.lvclass:Build.vi->AB_Application.lvclass:Build.vi->AB_EXE.lvclass:Build.vi->AB_Build.lvclass:Build_from_Wizard.vi->AB_UI_Frmwk_Build.lvclass:Build.vi->AB_UI_FRAMEWORK.vi->AB_Item_OnDoProperties.vi->AB_Item_OnDoProperties.vi.ProxyCaller
<APPEND>
Method Name: <b>Save:Target Instrument</b>"
Please suggest!!!

Slow broadband. Fair usage exceeded??

Hi,
Just wondering if anyone can help me.
I am on BT option 3 and had no idea that they had a fair usage policy until I recieved this E-mail -
Dear Customer,
We thought you'd like to know that your broadband usage in April is now above 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information please see our Fair Usage Policy.
Since then my broadband has been running at a snails pace. It is now 00:30 and running the BT speedtest at speedtester.bt.com I get this result:
Download speedachieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Why?
I used to get speeds of 5-6mbps and now I'm getting this? What does it mean "The acceptable range of speeds is 50-500 Kbps"??
I want my fast connection back.
Yes I over downloaded this month (mostly due to streaming HD movies on zune) but the e-mail states I will only be throttled at peak times. Its nearly 1 am and my connection is terrible!! The only source of TV in my house is the sky player on the xbox and it wont even connect. Its been like this for days now. If anyone can help I would be much obliged.
Thankyou.

Legion wrote:
Hi,
Just wondering if anyone can help me.
I am on BT option 3 and had no idea that they had a fair usage policy until I recieved this E-mail -
Dear Customer,
We thought you'd like to know that your broadband usage in April is now above 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information please see our Fair Usage Policy.
Since then my broadband has been running at a snails pace. It is now 00:30 and running the BT speedtest at speedtester.bt.com I get this result:
Download speedachieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Why?
I used to get speeds of 5-6mbps and now I'm getting this? What does it mean "The acceptable range of speeds is 50-500 Kbps"??
I want my fast connection back.
Yes I over downloaded this month (mostly due to streaming HD movies on zune) but the e-mail states I will only be throttled at peak times. Its nearly 1 am and my connection is terrible!! The only source of TV in my house is the sky player on the xbox and it wont even connect. Its been like this for days now. If anyone can help I would be much obliged.
Thankyou.
Hi Legion, when did you reveive this email ? It says April in the text, it's now almost June.
Have you checked other email accounts (including any spam folders via webmail) - in case the 100GB throttle email has been received. The email does say "typical peak period" - what does your connection test say this morning ?
Note that the IP profile says 500, it could be a coincidental line problem glitch. Give your router a power cycle (close the connection via the router login, power down, wait a few minutes, then power up). See if anything with regard the profile has altered. Even so, it can still take a couple of days for the speed to increase ....
BT Mod support, this whole thing needs sorting out asap. The email does *NOT* give any useful detail, just "over 80GB" - what does that actually mean ? I'll keep saying it until something is done - change the wording and put the actual usage and date/time reached in the email. Give the user daily figures. Also implement an email system gviing the user notice when 50GB is reached (again with exact usage at a date/time). Put 100GB in the FUP documentation, so that people are aware of this figure. It's not a secret any more.
It's simply not good enough these days with the ever increasing usage and reports of people like Legion.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?

In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it. It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot. And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour. Yes, you heard it 20GB!!!! It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
My guess is this is related to this:
http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
Apple needs to figure this out -- Verizone needs to compensate all of us --
But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?

GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport

Monthly broadband usage -- BT knows, how do I find...

ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
Anyway...
I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
"Why can't I check my broadband usage any more?
We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
Now to find a cold shower and calm myself down again...
grrrrr
Solved!
Go to Solution.

here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ORA-02393 Exceeded Call Limit on CPU Usage

I have created a Profile and attached it to a user, in this example:
Create Profile percall
Limit
CPU_PER_CALL 10
IDLE_TIME 5;
I have attached it to one user - USER1
When USER1 runs a SQL Statement -
SELECT COUNT(*) FROM TABLE1 A WHERE A.EFFDT = (SELECT MAX(B.EFFDT) WHERE B.EMPLID = A.EMPLID AND B.EFFDT <= SYSDATE);
I get an error (Which I want to receive) ORA-02393 Exceeded Call Limit on CPU Usage.
The SQL statement shows in the table DBA_COMMON_AUDIT_TRAIL, but shows a success even though the user received an error ORA-02393.
What I want is a way for a DBA to be able to report on those ORA-02393 errors. I don't see any entries in the Log files, and don't notice any errors in the Oracle Tables.
I would like to be able to show the user (after a week when they bring up the issue) what the SQL statement was and why it Exceeded the CPU Usage. If the error could place the SQL statement in a table or just display it in an error log with the Statement to verify that THIS is the statement which exceeded the CPU Usage.
Thank you
Aaron

can you modify the procedure in which the SELECT resides.
If so, trap & log the error.

Exceeded session limit on CPU usage

Hi All,
We are getting message while generating some reports. Pl. see the Error Text below for message. For time being we have bumped the session limit to unlimited to take care of this problem for now. But the question is u201CIs there a way available in MII to refresh(cycle) the Data source connectionu201D So that the DB session limit can be kept un altered?
When we search this on different forums, we got a solution which we aleady implemented(bumping the session limit to unlimited). But we are looking for a solution from MII side.
Any help will be appreciated
Regards,
Rajesh.
Error Text:
Error occurred while processing data stream, A SQL Error has occurred on query, ORA-02392: exceeded session limit on CPU usage, you are being logged off . com.lighthammer.Illuminator.logging.LHException: Error occurred while processing data stream, A SQL Error has occurred on query, ORA-02392: exceeded session limit on CPU usage, you are being logged off . at com.lighthammer.Illuminator.logging.ErrorHandler.handleError(Unknown Source) at com.lighthammer.Illuminator.logging.ErrorHandler.handleError(Unknown Source) at com.lighthammer.Illuminator.connectors.Proxy.Proxy.processRequest(Unknown Source) at com.lighthammer.Illuminator.services.handlers.IlluminatorService.processRequest(Unknown Source) at com.lighthammer.Illuminator.services.ServiceManager.runQuery(Unknown Source) at com.lighthammer.Illuminator.servlet.Illuminator.service(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.lighthammer.Illuminator.servlet.ServletRunner.run(Unknown Source) at com.lighthammer.Illuminator.servlet.ServletRunner.runAsXmlQuery(Unknown Source) at com.lighthammer.xacute.actions.illuminator.queries.IlluminatorQueryObject.LoadDocument(Unknown Source) at com.lighthammer.xacute.actions.illuminator.queries.IlluminatorQueryObject.Invoke(Unknown Source) at com.lighthammer.xacute.core.Action.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.ActionSequence.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.ActionSequence.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.Conditional.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.ActionSequence.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.ActionSequence.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.core.ActionSequence.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Process(Unknown Source) at com.lighthammer.xacute.engine.TransactionEngine.Execute(Unknown Source) at com.lighthammer.Illuminator.connectors.Xacute.XacuteRequestHandler.processQueryRequest(Unknown Source) at com.lighthammer.Illuminator.connectors.Xacute.XacuteRequestHandler.QueryRequest(Unknown Source) at com.lighthammer.Illuminator.connectors.Xacute.XacuteConnector.processRequest(Unknown Source) at com.lighthammer.Illuminator.services.handlers.IlluminatorService.processRequest(Unknown Source) at com.lighthammer.Illuminator.services.ServiceManager.runQuery(Unknown Source) at com.lighthammer.Illuminator.servlet.Illuminator.service(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283) at com.newatlanta.servletexec.SEFilterChain.doFilter(SEFilterChain.java:96) at com.lighthammer.cms.system.CMSFilter.doFilter(Unknown Source) at com.newatlanta.servletexec.SEFilterChain.doFilter(SEFilterChain.java:60) at com.newatlanta.servletexec.ApplicationInfo.filterApplRequest(ApplicationInfo.java:2159) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1823) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:937) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:973) at com.newatlanta.servletexec.ServletExecService.processServletRequest(ServletExecService.java:167) at com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.java:204) at com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java:487)

Hi,
Kindly try out the below option from database side.
Error : ORA-02392: exceeded session limit on CPU usage, you are being logged off
Cause : An attempt was made to exceed the maximum CPU usage allowed by the CPU_PER_SESSION clause of the user profile.
Action : If this happens often, ask the database administrator to increase the CPU_PER_SESSION limit of the user profile.
If you looking for solution in MII end,
Check with SAP MII administrator on log files.
Check Data server tab for configuration details. (eg : Pool Size, Pool Max etc)
Kindly let us know the version of SAP MII.
Thanks
Rajesh Sivaprakasam.

ORA-02394: exceeded session limit on IO usage

I have one sql took much time to run and got this..
ORA-02394: exceeded session limit on IO usage, you are being logged of
when I checked profile options
SQL> select PROFILE,RESOURCE_NAME,LIMIT from dba_profiles where RESOURCE_NAME='LOGICAL_READS_PER_SESSION';
PROFILE RESOURCE_NAME
LIMIT
DEFAULT LOGICAL_READS_PER_SESSION
UNLIMITED
SQL> select PROFILE,RESOURCE_NAME,LIMIT from dba_profiles where RESOURCE_NAME='LOGICAL_READS_PER_CALL';
PROFILE RESOURCE_NAME
LIMIT
DEFAULT LOGICAL_READS_PER_CALL
UNLIMITED
Is there anything we can do here bcaz both profiles have been set to unlimted?

Hello,
Oracle 8.1.7.4 is the final patchset of the last release for Oracle 8i, so it's a rather
stable version.
Do you have a way to tune this query so that it can run faster ?
Do you have correct statistics on the optimizer ?
Best regards,
Jean-Valentin

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

YES. YOU GOING TO DO A PLAN CHANGE. WHEN IT GIES YOU DATE OPTIONS YOUR GOING TO BACK DATE IT TO BEGINING OF CYCLE. ONCE THAT GOES THROUGH DO ANOTHER PLAN CHANGE BACK TO IRIGINAL PLAN AND FUTURE DATE TO BEGINIGN OF NEXT BILL CYCLE. THIS ALL CAN BE DONE ON MY VERIZON OR IF YOU FEEL SAFER CALL CUSTOMER CARE AND THEY CAN DO THSI FOR YOU

Very high broadband usage

The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data.
One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything!
Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
Seems a bit odd to me...

If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
For more information visit www.bt.com/broadbandusagepolicy
The broadband usage monitor is accurate and is updated at 23:59 every night.
Uploads are also counted towards your 10GB allowance.
1) Make sure that you don't have any malware or virus on the computer.
2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

Broadband Usage - "unusual" spikes in our usage

In May we received a "warning" email from BT about our usage - and being fairly new to BT broadband I started to investigate the usage meter. As far as I can tell the ONLY way for me to see daily usage is for ME to log on daily and manually record the previous days total.
I called BT and they told me that due to data protection law they are unable to provide me with any detail about our usage, apart from the running total.
Not happy about this I made a complaint, and got put through to a chap who was able to tell me that in the previous week we had 1 days usage of 12GB and another of 5GB. Our totals for the previous 2 monthly were 19GB and 21GB respectively.
Our total for May was about 41GB (i.e. about 1 GB over our contract)
We do not watch TV on line
We do not stream music
We do not "game" on line
We do email, internet searches and download podcasts (and have done this for years).
So the question is why are BT unable to provide ANY detaild data about broadband usage. They are able to record daily usage but why can't I see it?
Has anyone any ideas or suggestions about how to deal with this thorny issue with BT. You wouldn't go to a petrol station and pay for a full tank without knowing how much fuel you'd out it!!
Thanks.

The data protection reference is cobblers. If there was anything in it how would Plusnet (owned by BT!) be able to provide all the detail you need in their usage monitor? Your question should not be why are BT unable to provide more detail, but why are they failing to.
If this is the first time you've exceeded your limit you won't be charged. Quite a few people have questioned alleged increeases in their usage lately and there have been reports of successful challenges to BT. Best thing is to keep an eye on it and report back here if further problems seem to be in the offing.
You can click the white star next to this message if you think it was helpful.

Sudden Jump in Broadband usage

This month I have experienced a sudden jump in my usage. My average daily usage has approximately doubled.
Yesterday usage was 2.1GB .... Have data traffic monitors running on my iPads and PC's and I have an enormous discrepancy.
My Internet WiFi is shutdown between 22:30 and 7:30 every day.
Usual average monthly usage is 30.04GB ..... so far this month I am at 22.5GB as of the 12/6/15.
Clearly, my worry is that my 40GB will be exceed and subsequently be charged for what I perceive to be bandwidth I have not used.
Where can I find out WHEN my Internet (as in time of day) is being used and ideally how much traffic has been generated during that period (on an hourly basis would suffice)

Unless I can resolve this, I guess the only answer is to cancel my BT Broadband and move to an unlimited package with another provider.
All I ask is for some basic information, breakdown of usage during 24 hours, how difficult can this be ! Any breakdown !
Call me cynical, but what better way to force users onto the more expensive unlimited packages in order the save going over their monthly limit. Had BT broadband for I think 3 years now and never once gone over my monthly limit.
Something is wrong and all I want is the answer to a simple request from BT.
Like I mentioned before, I know that their recording of user data is flawed.

Broadband usage limits

Hi guys,
I am not a happy bunny - previously had unlimited BB with AOL but BT sales advisor assured me that 10gb limit per month was a huge amount and more than enough for our family - he asked about downloading moviees (just occasionally) online wii games (rare) surfing (quite a lot) etc and said we would be fine.
One week into our BT contract we have used 2.5gb according to the monitor - I have no idea how since we haven't downloaded any movies or used online games. I found a website that asked me to put in my average surfing, downloading etc and it estimated we would use max 7gb per month.
Is it possible to get a breakdown of our BT usage? I can get itemised bills for mobiles and landlines so surely I should be able to get an idea of downloads/uploads etc?
thanks for any help.

Hi,
We have skype but rarely use it and haven't in the past month. My daughter does access facebook on her blackberry quite a lot but she gets that free in her blackberry deal. You tube - yes I watch the occasional news item that links through to Youtube.
I gather you can get a broadband usage summary from sky if you request it in writing. Are you saying that it's impossible to get any type of breakdown from BT? How can that be? Could you sell any other product and just expect the consumer to believe your estimate of how much they used? There has to be some way customers can query info they think incorrect?
In any event, after reading other replies it seems that what has actually happened is that we have been grossly misled by the BT sales guy we spoke to. (He also told us we could carry forward our old email address - which turned out not to be true either).
We got a promotional price for 6 months and when I called BT, the girl suggested we upgrade to 40gb and it would cost only about £5 per month more BUT she then said since we'd got a promotional deal on the 10gb we would lose that discount so our bb will increase from £13 to £22/23 per month.
I seem to recall that the terms included a 30-day period in which we could cancel so unfortunately that looks like the best course of action. I don't want to have to worry all the time if we use iplayer or download a movie that we're going to exceed our limit - we are a family of 5 and all use internet, emails etc.
*When I told the BT girl I spoke with about this that I wanted to make a complaint because we'd been misled, she said there is no complaints dept as such and best she could offer would be to put me through to her manager. That didn't sound good either - there must be a customer service dept that deals with issues like this.
Finally, if someone could tell me how to access the home hub settings to check on usage that would be great.
I downloaded a program some time back called Netlimiter that was supposed to give you a running check on bb usage but it was a free version that doesn't seem to work on my machine.
thanks again everyone for the help.

Question about broadband usage

Hello
I recently joined up to BT Total Broadband option 1 and was wondering if someone could help clarify some things on the usage of 10GB and subsequent charges if you exceed.
Is the "per month" based on a calendar month or the billing month?
The reason I ask is because they recently sent me two emails:
One on 1st Sept saying: "We thought you'd like to know that, so far in August, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service."
Then one on 4th Sept saying: "We thought you'd like to know that, so far in September, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service."
This is slightly confusing. My billing date is the 23rd of the month. Does this mean that as of 4th Sept I had used over 7GB of my usage since 23rd Aug until 22nd Sept?
I've not had any emails from BT since but their fair usage policy says "If you exceed your monthly usage allowance your service won't stop working; advisory emails will be sent to your BT primary email address if you reach 80 per cent of your usage allowance each month and further notification if you then exceed your allowance in a particular month."
Their emails said "over 7GB" which isn't necessarily 80% but is this what they mean? I've not had any emails about exceeding my limit but the above from their policy seems to suggest I should. I expect if I'd used over 7GB since 23rd Aug to 1st Sept, I've probably exceeded the 10GB allowance by now!
Can anyone clarify how it all works?
Also, if I decided to upgrade to option 2, do they start my 18 month contract all over again?!
Many thanks!
Allan

the usage period is calendar monthly nothing to do with renewal dates
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage exceeding monthly limit

Similar Messages

Maybe you are looking for