Broadband usage gone over warnings but used less t...

Earlier in the month I had an email from BT to let me know I'd used more than 7Gb of my 10Gb allowance. I used the broadband usage calculator which told me a similar story.
Trouble is I'm on the 40Gb option, have been for about a year, when I click through to my account details that is what it states there.
Having just done the usage calculator again, it's now showing red - limit exceeded - 28Gb used of a 10Gb allowance, but again clicking through to my account details, that still shows I'm on 40Gb monthly usage plan.
This has worked as expected in all previous months, anyone any ideas why one part of the BT accounting system has me flagged for a different usage amount than the other? And who do I need to speak to get all ends stating the correct amount?
Thanks for any pointers folks...
Solved!
Go to Solution.

Hi Mr Whippy,
Thanks for the post and welcome to the forum. I would like to double check this for you.
It sounds to me that your package is correct on your account but your usage profile may be wrong. This is only an educated guess, without checking your details I cant be sure
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread. I'll get to the bottom of this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Broadband Usage watching BT Sports online using BT...

I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
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Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
Solved!
Go to Solution.

Hi egr55,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband usage monitor is lying...

My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
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@Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
@PaulBrad1 post back to let us know how you get on with turning off your son's laptop.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

According to My Verizon I have plenty of data left, but my phone seems to think I have no data left/have gone over.

This has never actually happened to me before and I'm not sure what to do about it.
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Broadband usage gone over warnings but used less t...

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