Broadband usage meter for BT users

How do I use the broadband usage monitor?
What information is being displayed?
The monitor is designed to show you all the usage that has been downloaded and uploaded over your broadband connection for the current month. This will help you to see how much of your monthly usage allowance has been used and how much there is remaining. The monitor only includes usage which counts towards your allowance; traffic from services such as BB talk and the BT Vision video store, is discounted from your total.
The monitor also helps you to manage your usage by displaying three different views to indicate the current status your usage:
If the slider is green then, at the last update, you were within your usage allowance.
If the slider is yellow then, at the last update, you were within your monthly usage allowance but there is a chance you might go over before the end of the month.
If the slider is red then, at the last update, you had already gone above your usage allowance and you may be subject to charges as outlined in our Fair Usage Policy.
If you are on an unlimited product then you will never be charged for additional usage. The usage data will be displayed in blue for all customers who have an unlimited monthly usage allowance, subject to the Fair Usage Policy.
If you are finding that your current usage allowance is not meeting your needs, then you might want to consider upgrading to one of our broadband options with a higher usage allowance. To find out more please see; How can I increase my usage allowance?
How do I access the usage monitor?
You can access the usage monitor through your My BT online account at any time. In the product section of My BT there is a 'View my broadband usage' link, click this link to open the usage monitor.
When is usage information updated?
The usage displayed on the monitor is scheduled to update every 24 hours. To help you keep track of the updates, the time and date of the last update are displayed on the left hand side of the page.
What if I have more than one billing account?
If you have multiple broadband accounts it is important to check that the right account is selected in your My BT page. You can change which account is selected using the drop down list on the homepage.
Troubleshooting - Why isn't the monitor displaying correctly?
If you are having problems accessing the monitor it may be because:
You do not have a My BT account set-up.
The usage monitor is undergoing maintenance. If this happens we will display a service message informing when the monitor will be available again.
The service is busy. In the rare event that this happens a service message will be displayed to inform you. Try again at a later time to access the monitor.
The monitor is not displaying correctly. It may be that you need to adjust your browser settings in order for the monitor to display correctly. Alternatively the device you are using to access the monitor may not be supported. Try accessing the monitor from your PC.
Summary:
The usage monitor helps you to manage your usage by showing how much of your monthly usage allowance has been used and how much is remaining each month.
The monitor is accessed through the My BT online account. You may need to register for this service.
Usage is updated on the monitor every 24 hours.
It is important to make sure the correct billing account is selected in My BT to ensure the right usage data is displayed. The telephone number of the broadband line is displayed on the monitor.
There may be some occasions when the monitor doesn't display correctly, please see the troubleshooting section to address these.

mehtdosa11 wrote:
hi andy,
thanks for you reply, some usefull links there..
i just noticed a reply you made to another post..
"suggested keeping a daily figure from the BT online meter, and I was also going to suggest that you perhaps look at the hub stats for up/downloads too."
how do you look at the hub stats? as i would like to know this info. accordibng to bt i've used 52.18gb since 4th november..
Hi again.
On my hub 2, type A - log into it, typically http://192.168.1.254/ or http://api.home. The Settings (enter your hub password). Advanced settings/Continue to ..... and click the Broadband link. I'm sure there's a simpler way, but that's how I do it (albeit infrequently). You then get a Data transmitted line giving up/downloads.
That figure may well contain things like BTVision access, BBTalk and other items that are not included in the overall usage.
However the hub stats will not be based on the connection time shown above, but possibly on a hub reset. I've not not really checked this, but other folk will know.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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I noticed yesterday that the BB usaged meter was missing, it was there 2 days prior. I spoke with BT and a fault was registered but today received an e-mail saying
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First time ever
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edit. @ halestone
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-+-No longer a forum member-+-

Broadband Usage Meter unavailable

The broadband usage meter on the BT website refuses to show my usage, on the basis that, as I have unlimited broadband, I don't need to know.
Is there any way I can find out my usage? Just because I'm on an unlimited contract does not mean I am not interested in my usage.

Follow the instructions in message 47 in this thread , you will only be given total usage with no analysis https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/m-p/1400811...

BT Broadband Usage Meter : Wildly Innacurate ?

Hi All,
I am new here so please excuse me if I have posted this message in the wrong place !
I have been a BT Broadband Customer for many years, and after being on BT Total Broadband Option 2 for quite a while, I was told about 12 months ago by BT themselves that my usage was so low that I could easily drop to "Option 1" which they kindly did for me.
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Can anyone tell me how I can prove to BT that I am not downloading anywhere NEAR the amount of data that they say I am ? And does anyone have a DIRECT PHONE NUMBER to contact the right department with my concern ?
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shinymac wrote:
Hi All,
I am new here so please excuse me if I have posted this message in the wrong place !
I have been a BT Broadband Customer for many years, and after being on BT Total Broadband Option 2 for quite a while, I was told about 12 months ago by BT themselves that my usage was so low that I could easily drop to "Option 1" which they kindly did for me.
All has been ok and I have not exceeded my 10Gb quota, since I was dropped to that level, UNTIL LAST MONTH ! I got the usual email from BT warning me on 24th November, that I had used 7Gb of my 10Gb allowance. I wasnt duly alarmed by this as I new there was only a week left till the end of the month when I would get my new allowance. HOWEVER, imagine my horror when on 7th December, I get another email saying that last month I EXCEEDED my 10Gb allowance, and in fact had used 20GB !!! So they were stating that in the last 7 days of November I had alledgedly downloaded a massive 13GB of data. And furthermore my December download allowance was again, being eaten up at a ridiculous rate.
I found this unbelievable as my interent surfing habits have not changed significantly in the last year. I dont ever download movies, or audio, and any video clips I watch are only a few minutes long.
So what the **bleep** is going on ? I phoned BT but as their call centre is in India it was difficult to explain. I was advised to carry out a test and stay off the net altogether for 24 hours and then re-check my usage. This I did, and sure enough my usage HAD NOT increased. But, when I AM online, even just checking emails and browsing the net, all of a sudden my usage appears to be rocketing??
I have a laptop and a desktop PC but always try to only have one on at any one time.
Can anyone tell me how I can prove to BT that I am not downloading anywhere NEAR the amount of data that they say I am ? And does anyone have a DIRECT PHONE NUMBER to contact the right department with my concern ?
Thanks in Advance !
Derek
Hi Derek. Welcome to the forums.
Have you checked your usage using the online meter (the readin up to a day in arrears) - see my shortcuts (link below) options 14d-14g, hopefully one will work for you.
Have you been using Skype video chat for example, facebook applications, tv catchup, online gaming ?
Don't forget, it's not only downloads that count - uploads are also included.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Hi,
I have recently joined Bt from the 18th when my phone service and broadband was activated. The bt home hub came a few days later on the 21st. Before connecting the hub to the computer the day before I was on my BT and I wanted to check out the usage monitor and from the 10GB I receive it said that my current total till the 31st was 9.70GB left, this is impossible because I haven't used the Internet and haven't plugged in the hub, i kept calling bt about the problem but there was no definite answer from them. Now its been 8 days that I have used the Internet since the 21st. I keep checking my usage after the first 3 days it said i used 3gb and now I received an email saying that I have exceed 7gb and I have checked the usage monitor and it says that I have 2.2Gb left. TO be honest with you i was with sky the free broadband package which was 2Gb and I haven't went over the limit once so I cant see how I have spent 7gb in 8 days.I can see on the forum that other members are having the same problem as me, this is unfair and i hope there is a solution to all of this.

faddys123 wrote:
Hi,
I have recently joined Bt from the 18th when my phone service and broadband was activated. The bt home hub came a few days later on the 21st. Before connecting the hub to the computer the day before I was on my BT and I wanted to check out the usage monitor and from the 10GB I receive it said that my current total till the 31st was 9.70GB left, this is impossible because I haven't used the Internet and haven't plugged in the hub, i kept calling bt about the problem but there was no definite answer from them. Now its been 8 days that I have used the Internet since the 21st. I keep checking my usage after the first 3 days it said i used 3gb and now I received an email saying that I have exceed 7gb and I have checked the usage monitor and it says that I have 2.2Gb left. TO be honest with you i was with sky the free broadband package which was 2Gb and I haven't went over the limit once so I cant see how I have spent 7gb in 8 days.I can see on the forum that other members are having the same problem as me, this is unfair and i hope there is a solution to all of this.
Hi. Welcome to the forums.
Clearly there is something wrong with the usage meter for new connections, and I believe that your information proves it. 300MB, although not large, is still 3% of your package and can't be some form of overhead "before" using it!
I hope you don't mind me asking what you may have been doing, e.g. Skype video chat, Facebook applications etc. If you have not done anything different to when you had Sky then there is a fault (though not sure if their package had any off peak allowance, or didn't include certain items).
http://www.andyweb.co.uk/shortcuts
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Moderators: can you press for a broadband usage mo...

This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
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robinbredin wrote:
Oliver341 wrote:
This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
So how about it mods, can you press to get this implemented?
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http://www.andyweb.co.uk/shortcuts
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For the last 2-3 months my Broadband usage has not been showing on my account website. I am on unlimited broadband but would still like to know what I have used. This has happened, for short periods, several times before but usually rectifies itself within a few days.
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Hi pixmate
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
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BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Broadband usage meter for BT users

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