Broadband Usage Monitor watchers beware

Hi New user here
Broadband Usage Monitor watchers beware
I recently upgraded to 40GB monthly usage allowance starting December, my first quartly bill is due to arrive and BT have informed me that I went over my January allowance by 5gb so have added £5 to my bill, In December I used only about 30gb and this month have used just 13gb of my allowance will BT be as quick to pay me for non usage (I think not), I would also like to point out that the broad band usage monitor is not accurate and should be taken with a pinch of salt as on the evening of the 31st January 11pm it showed me to have at least 6gb of memory left and on a reading taken on the evening of the 1st Feb I still showed 6gb left for Jan and yet somehow I managed to use an invisible 10gb somewhere.
I’m posting this to point out that there is no flexibility in BT’s usage policy and that they are quick to add to your account at any opportunity, and that watching the usage monitor will only work 4 or more days before the end of a Month and even then it will probably not be accurate, I would like to read other users views on this topic.
Yours
Johnbot1

johnbot1 wrote:
Hi New user here
Broadband Usage Monitor watchers beware
I recently upgraded to 40GB monthly usage allowance starting December, my first quartly bill is due to arrive and BT have informed me that I went over my January allowance by 5gb so have added £5 to my bill, In December I used only about 30gb and this month have used just 13gb of my allowance will BT be as quick to pay me for non usage (I think not), I would also like to point out that the broad band usage monitor is not accurate and should be taken with a pinch of salt as on the evening of the 31st January 11pm it showed me to have at least 6gb of memory left and on a reading taken on the evening of the 1st Feb I still showed 6gb left for Jan and yet somehow I managed to use an invisible 10gb somewhere.
I’m posting this to point out that there is no flexibility in BT’s usage policy and that they are quick to add to your account at any opportunity, and that watching the usage monitor will only work 4 or more days before the end of a Month and even then it will probably not be accurate, I would like to read other users views on this topic.
Yours
Johnbot1
Hi. Welcome to the forums.
The online usage monitor is not real time, and is up to a day in arrears. Sometimes it takes longer to show the figures. You need to look at the date/time associated with the on screen display. In your example, on 31st January you will be seeing usage up to the end of 30th January from 1st January,
When checking on 1st Feb, it would show the data up to an including 31st January, but there is a slight display bug as you've noticed.
If you have upgraded to 40GB, perhaps due to your usage being higher than the 10GB allowance, then going over that allowance will incur a cost if you had previously gone over the 10GB figure on a previous package.
You need to keep daily usage figures, and compare with perhaps local software for PC (but not available for smartphones, or other devices such as games machines).
There are cases where the monitor is wrong, but as yet the reason for that is unknown.
If I may be frank, ca you say what problem you think there is ? What sort of usage do you believe you are using, and can you give an indication of your typical usage (e.g. tv streaming, facebook applications, p2p, skype vidoe chat)
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Similar Messages

Improvements to the Broadband Usage Monitor

Hi All
We've made some improvements to our broadband usage monitor. There's lots of new features: An improved user interface, a personalised message area telling you about any usage actions on your account, and richer usage information.
There's a link on the tool for you to share your feedback. Any thoughts you have on the changes we've made will help us with future developments. We can't reply to emails sent to this inbox so please don't send any usage queries as they won't be picked up! You can access the usage monitor directly at the new friendly url below:”
www.bt.com/broadbandusagemonitor
Check out the screenshots below to see the new look!

It's still there and working, but the usual gateway to it is kaput for the moment.
To see, log in to MyBT. On the My Bills and Payments tab, select 'View Your Recent Usage'. This takes you to your phone bill. (Bear with me!). Select the Broadband tab, and then select the Broadband Usgae button. That should work.

Broadband usage monitor is lying...

My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
Thanks

@Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
@PaulBrad1 post back to let us know how you get on with turning off your son's laptop.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Usage Monitor - past hstory?

Like several other customers I was accused of using my entire month's 10GB data quota in the first two weeks of January even though I'd hardy used the internet.
Checking the BT Broadband Usage Monitor I can only see the accrued usage for the month; there does not appear to be a way of checking the daily usage other than by remembering to go through the six pages every day to check the latest figures. I would like to be able to go through the month day by day. That way at least if you get a nasty shock towards the end of the month you can at least determine when the alleged usage was supposed to have happened.
Others on the Forum have stated that the Usage Monitor canprovide a more useful breakdown of usage but all the suggested links have taken me back to the same old page. The only option is to see the total usage or the upload/download split.
Any further suggestions?
Incidentally have others noticed that the date of the last update seems to be 12 hours behind the date of the actual readings. i.e. if you look on day C before 11:00am you get the usage figures quoted for day B but the timestamp is 23:59 on day A. After 15:00 the usage figures have not changed but the date stamp has moved to day B's date. Likewise checking on day D in the morning now gives higher readings for day B (because they are the figures for day C). This is useless, BT!

vofsanity2 wrote:
sangamo wrote:
Like several other customers I was accused of using my entire month's 10GB data quota in the first two weeks of January even though I'd hardy used the internet.
Checking the BT Broadband Usage Monitor I can only see the accrued usage for the month; there does not appear to be a way of checking the daily usage other than by remembering to go through the six pages every day to check the latest figures. I would like to be able to go through the month day by day. That way at least if you get a nasty shock towards the end of the month you can at least determine when the alleged usage was supposed to have happened.
Others on the Forum have stated that the Usage Monitor canprovide a more useful breakdown of usage but all the suggested links have taken me back to the same old page. The only option is to see the total usage or the upload/download split.
Any further suggestions?
Incidentally have others noticed that the date of the last update seems to be 12 hours behind the date of the actual readings. i.e. if you look on day C before 11:00am you get the usage figures quoted for day B but the timestamp is 23:59 on day A. After 15:00 the usage figures have not changed but the date stamp has moved to day B's date. Likewise checking on day D in the morning now gives higher readings for day B (because they are the figures for day C). This is useless, BT!
BT have access to a usage monitor that gives you Usage to date in the current Month, Usage per day for the last 31 days and usage per month for the last 12 months. If you cannot get this information yourself, you can phone or live chat and they should give you this information.
Aparently my usage has doubled for the past 3 months - what sort of a misinformed service must BT be running?
1st March I will record my router stats and calculate the throughput - I have already read about incorrect usages and know faults causing overpayment by loyal customers.
Simply dreadful service but checking this has shown BT have been double charging for a free service - dreadful!

Broadband Usage Monitor impossible figure

I appreciate there have been several threads on this topic but I believe I have the best example yet of how BT have broadband usage monitoring totally wrong and I am wondering how far reaching this is.
My situation is as follows. The usage monitor is showing I have used 3.72gB in November. Unfortunately for BT, I powered down my modem on Sunday night when I left and locked the country cottage and returned to London. The modem has thus been powered down for all of November.
I have just spent an hour being passed from pillar to post (India back to the UK and back to India) before calling the only sentient beings anyone ever gets to talk to; the BT cancellation line. The latter fully understand the problem, even going so far as to agree with me that they should worry that this could be endemic.
I have a fault reference and will stay on this particular case and report back.
Marc

nieldm wrote:
I appreciate there have been several threads on this topic but I believe I have the best example yet of how BT have broadband usage monitoring totally wrong and I am wondering how far reaching this is.
My situation is as follows. The usage monitor is showing I have used 3.72gB in November. Unfortunately for BT, I powered down my modem on Sunday night when I left and locked the country cottage and returned to London. The modem has thus been powered down for all of November.
I have just spent an hour being passed from pillar to post (India back to the UK and back to India) before calling the only sentient beings anyone ever gets to talk to; the BT cancellation line. The latter fully understand the problem, even going so far as to agree with me that they should worry that this could be endemic.
I have a fault reference and will stay on this particular case and report back.
Marc
Hi Marc.
This is a very interesting post. Are you still in London ?, and is there any possibility of anyone being able to use the connection ? (e.g. a cleaner, that sort of thing. All they have to do is turn it on and connect via an ethernet cable .....)
Have you used BTFon/Openzone by any chance ? I ask this in case that usage has been attached to your figures. 3.27GB at BTFon speed would equate to around 16hours continuous download use. That would indeed be serious and possibly widespread.
If not, it could be an isolated situation of a crossed account with someone else, or even equipment failure (or crossed if that's possible) at the exchange.
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Broadband usage monitor

I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
I have downloaded a usage monitor which greatly differs from BT's own monitor,
What I would like to ask is, does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

Deke wrote:
I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
I have downloaded a usage monitor which greatly differs from BT's own monitor,
What I would like to ask is, does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
Hi. Welcome to the forums.
You say you received an email last month for reaching 7GB - that was for April.
May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost. In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
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BT Broadband Usage Monitor

I'm trying to keep a daily check on my Broadband usage; reason I overshot my limit last month.
But looking at the BT BBand Monitor it seems that it is not updated consistently.
At times the amount used increases but the dates of usage do not change.
Has anybody else had a problem?
How can BT use this to penalise excess usage if the system is not exact?

Johnoo wrote:
OK, thanks, got in using "Admin", & have now changed Password !
Now please what am I looking for & where to give my Broadband usage?
Just looked at the BBand usage in my Account & the date has now updated
I have not used this router but I would expect to find the data usage as follows:
Follow the instructions given in the link I posted earlier as far as step 4 but click on Status instead of System at this point.
This should give a menu item of Broadband Connection (or similar) that should lead to "(a)dsl connection".
Amongst other things this should give Data Transferred (sent/received).
Note these figures and also the Uptime.
The Data Transferred figures will be rest to zero if the Uptime shows that your adsl connection has been reset.
If you do this on at least a daily basis you can check your daily usage by subtracting yesterday's reading from the current reading. If you are getting strange readings you can check usage in real time by refreshing the window.

Where has the broadband usage monitor gone?

Is anyone else experiencing a missing bb usage monitor?
Have BT removed it completely or is it just a glitch in the system?
I hope it hasn't been removed. How on earth am I supposed to know how much I've used!? I don't want to incur additional charges! (>.<)
Solved!
Go to Solution.

It's still there and working, but the usual gateway to it is kaput for the moment.
To see, log in to MyBT. On the My Bills and Payments tab, select 'View Your Recent Usage'. This takes you to your phone bill. (Bear with me!). Select the Broadband tab, and then select the Broadband Usgae button. That should work.

Broadband Usage Monitor too high

I've seen the other forum posts. I have a similar issue, but seemingly not as bad.
I switched to BT on 23rd March. I have been monitoring my broadband useage using your website. It is clearly wrong.
1. I am an IT Professional, so I know what I am doing.
2. I only have 2 computers connected. Nobody else is connected to my router. I can confirm this by checking the connected devices
3. I have downloaded no music, no films, have watched nothing on iplayer or youtube. I have downloaded no emails with large attachments. I am not using any torrent program.
4. In the last 8 days, the internet has been used for online gaming and web browsing. The online gaming has downloaded no patch information.
5. It says I have used 2.26Gb as of today, which is ridiculous. Yesterday it said 1.86Gb, which is an increase of 400Mb in a day.
6. I have been monitoring it on a daily basis, and it shows since yesterday that I have used 400Mb. I dont know how this is possible, since I have used the computer for about 2 hours in that time, and the router has even been switched off.
7. Finally, my useage limit shows 2.26Gb used and that I only have 8Gb left until the end of April. April started today, however, I have already lost 2.26Gb of that limit from stuff that happened before the start of the month.
So, whilst my usage is not as drastically high like other peoples, to have used 2.26Gb in a week of doing hardly anything is very worrying.

Tethior wrote:
Just a quick update. My router has now been on for 2days and 13 hours.
Data Transmitted/Received (GB):
0.1 / 0.9
I have watched the data received go steadily up over the last 2 days, jumping by 0.1Gb at a time.
So, it seems that the website is correct, and showing what my router is showing.
However, there is no way that I have downloaded 900Mb in the last 2.5 days.
Nobody connected wirelessly
Only 1 computer on at this time
PC is virus free
No downloading, no torrents
Only 1 email with an attachment (and that was 23Mb)
No iplayer
No youtube
No windows updates at this time
No adobe / other software updates during this time
Minimal web-browsing
Computer was also switched off for more than 50% of this time.
BTFon disabled
No other wireless devices (phones and such)
I'm temped to replace the Hub 3 with something else, but the 2 other routers I have in my house. Well, one is about 5 years old and I dont think has usage stats on it. the other is my sky router, which is fairly newish but I think is locked down so I cant use it.
Anyone any ideas?
Hi.
Do you use anything like social networks, facebook for example ? Some of those applications can use many 100s of MB per day.
Do you leave a browser going, say on something like sports auto update pages which will continue to receive (though usually only very small packets of stuff).
Do you have anything else, like auto-check emails every few minutes ? Do you use skype or similar program (e.g. MSN, Yahoo! messenger etc) ?
Have you got a local usage monitor, say something like Networx which will show you "real time" usage and will show the hourly figures as well.
Sorry for all the questions.
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Broadband usage monitor lies!!!

I gather this topic might be a bit of a dead horse but i'm beyond frustrated. Signed up to Option 2 Broadband Sept 12. Recieve an e-mail Oct 16 stating I have used 32gb of my 40gb monthly allowance. Checked online usage monitor on Oct 21 which showed I had used 41.84gb. Swithed off computer & I pod & router for 24 hours then checked usage monitor which now showed 43.4gb.
At this point, I should add that only 2 of us live in this house, we don't download music or movies, only using the internet for browsing & checking e-mails. We both work full time, not getting home till 7pm. Disregarding the obviously fictional figure of 41.84gb, the jump to 43.4gb is inaccurate as no-one used the internet in that time. The password is stupidly complicated so impossible to guess. There are only 2 people with access to it.
I have been round the houses on the phone trying to speak to the customer help who have been useless. Been on the phone for 3 days speaking to help desk, technical team, cancellation team. I was told the matter was escalated to level 2 (whatever that means) and eventually was told my phone line was being tested/monitored for 24hours and I would be called back after 48hours with answers.
Everytime I phone back, I'm met with the same 'Oh, we can see you've gone over your monthly limit but we can upgrade you....') (I wonder why).
I'm more than happy to cancel but BT are trying to hold me ransom to a cancellation fee of 270 pounds. On principle, why should I pay that??? I'm just about ready to go to Ofcom as BT can't seem to get their act together. Does anyone else have any ideas on any other solutions?

ssp wrote:
I gather this topic might be a bit of a dead horse but i'm beyond frustrated. Signed up to Option 2 Broadband Sept 12. Recieve an e-mail Oct 16 stating I have used 32gb of my 40gb monthly allowance. Checked online usage monitor on Oct 21 which showed I had used 41.84gb. Swithed off computer & I pod & router for 24 hours then checked usage monitor which now showed 43.4gb.
At this point, I should add that only 2 of us live in this house, we don't download music or movies, only using the internet for browsing & checking e-mails. We both work full time, not getting home till 7pm. Disregarding the obviously fictional figure of 41.84gb, the jump to 43.4gb is inaccurate as no-one used the internet in that time. The password is stupidly complicated so impossible to guess. There are only 2 people with access to it.
I have been round the houses on the phone trying to speak to the customer help who have been useless. Been on the phone for 3 days speaking to help desk, technical team, cancellation team. I was told the matter was escalated to level 2 (whatever that means) and eventually was told my phone line was being tested/monitored for 24hours and I would be called back after 48hours with answers.
Everytime I phone back, I'm met with the same 'Oh, we can see you've gone over your monthly limit but we can upgrade you....') (I wonder why).
I'm more than happy to cancel but BT are trying to hold me ransom to a cancellation fee of 270 pounds. On principle, why should I pay that??? I'm just about ready to go to Ofcom as BT can't seem to get their act together. Does anyone else have any ideas on any other solutions?
Hi. Welcome to the forums.
Just for info, the online usage meter is not real time, so it's likely that when you turned off your router for 24 hours, there was still usage for the time from midnight to when you turned it off. That usage will show on the meter the following day. You will notice that the meter shows the day before at 23:59. That probably accounts for the discrepancy there.
As for the amount you're using, can you say if you're using any form of catchup TV, games downloads or Skype video chat ?
I hope you don't mind me asking about your iPod usage (do you mean iPhone or iPad ?) ?
My usage is very low, and despite doing a few large downloads, my current usage is only 13.9GB - and in general much less than 6GB per month. General browsing and emails will be a very small amount of usage.
You may have read other forum reports, in that there have been a fair few new connections with huge initial usage meter readings. I have not seen any feedback to explain this, whether it was the user who had not included certain usage and only considered downloads (for example streaming TV of around 1GB/hour may not have been thought of as download), or that the was a meter fault at the beginning of their initial service.
I still think it's an avenue that hasn't been properly investigated.
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Broadband usage monitor - do you believe what it's...

Back in June I submitted a post because my broadband usage had shot up (http://community.bt.com/t5/Bills-Packages/BT-Broadband-why-has-my-usage-rocketed/m-p/894000#M25664). Although some of the increased usage could be explained by the use of Skype (now uninstalled and no longer a factor), the high usage continued beyond the removal of Skype.
There was no obvious explanation for this, but changing the hub security key to more secure one seemed to stop the problem for a while.
Then last week I got the usual BT email warning me I was likely to go over the limit again! After a long conversation with one of the BT tech support people I reluctantly changed the key back to the default one, but got another email warning this morning to say I'm likely to break my limit.
If I was a heavy user I'd accept this, but I'm not. The other thing that puzzles me is that the bulk of usage is upload. I might occasionally upload a few photos to Ebay, and maybe a few to Photobucket occasionally, but they are few and far between. This morning the monitor shows Download of 1.25 and upload of 7.59 - just crazy, there is absolutely no way in which I am uploading that volume of data intentionally.
BT say 'Well or monitor is very accurate', but if that's the case why can't they tell me what I'm being billed for uploading? If it was a gas or electricity bill we'd certainly want a decent explanation if the usage had doubled.
It's tempting to upgrade - but why should I pay BT more when my monthly usage prior to this problem was between 4 and 5gb a month?
Does anyone else have this problem?

Thanks for your reply. No, not using Cloud yet (though I have registered for it). Also, and I may be wrong here, but I thought that usage of Cloud did not count towards your BB usage.
BT even suggested that perhaps someone might have entered the house and reset the hub key to its default setting without our knowledge. Pretty unlikely, besides which I think our inability to log on following such a change might make us suspect something. It's also virtually impossible that a neighbour may be using our hub, as quite apart from the security issue the nearest house is about 40 yards away.
Most of our online usage is email and general browsing from a single laptop, with antivirus and antispyware software updated at least daily. The laptop gets put into hibernation when not in active use.
As a retired IT bloke who has spent more years than I care to think of building and using networked devices it's the fact that neither I nor BT can account for this that bugs me. What bugs me even more is the fact that seemingly I have to just accept BT's word regarding the alleged usage; there is no redress.

Cannot access broadband usage monitor

Hi,
I've been having trouble accessing the usage monitor for the last two weeks, prior to that it was fine so I'm trying to work out what has changed. I've done a few searches on the boards but nothing has really helped. I saw some posts by Andy_N with various methods for accessing the usage monitor but all of these come up with the same message:
The usage monitor is currently undergoing maintenance. Please try again later.
At first I thought it was just exactly what it said, that the monitor was down for maintenance but now that I've not been able to access it for some days it seems obvious that the problem lies at my end or with my account. I also get another message on the 'Welcome to MyBT' page which possibly indicates an account issue:
Sorry, we are currently unable to present Manage your services information.
I've tried accessing the usage monitor from more than one browser/computer so I don't think it's a cookies issue or anything like that.
Does anyone have any suggestions or experienced anything similar or should I just give BT a call? Is there a specific phone number you can call to request your current broadband usage that I can use in the meantime?
Thanks
Paul

mijae wrote:
Hi,
I've been having trouble accessing the usage monitor for the last two weeks, prior to that it was fine so I'm trying to work out what has changed. I've done a few searches on the boards but nothing has really helped. I saw some posts by Andy_N with various methods for accessing the usage monitor but all of these come up with the same message:
The usage monitor is currently undergoing maintenance. Please try again later.
At first I thought it was just exactly what it said, that the monitor was down for maintenance but now that I've not been able to access it for some days it seems obvious that the problem lies at my end or with my account. I also get another message on the 'Welcome to MyBT' page which possibly indicates an account issue:
Sorry, we are currently unable to present Manage your services information.
I've tried accessing the usage monitor from more than one browser/computer so I don't think it's a cookies issue or anything like that.
Does anyone have any suggestions or experienced anything similar or should I just give BT a call? Is there a specific phone number you can call to request your current broadband usage that I can use in the meantime?
Thanks
Paul
Hi Paul. Welcome to the forums.
Have a look at my shortcuts (link below), options 14d-14j, and as mentioned the one in 14j one is the most recent monitor access.
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Broadband Usage Monitor always 'Under Maintenance'

Hi
This is my first post having joined BT Broadband at the beginning of the week.
My problem is that everytime I log in to MyBT and go to check my Broadband Usage I always get a message saying that the monitor is undergoing maintenance.
Is it possible for some at BT to look into this and see if everything has been set up for the usage monitor to work?
Thanks

Hi
Tried your link, as well as going throught MyBT again and still getting the Under Maintenance message.
I noticed you mentioned that the usage monitor may not be set up for the MyBT account yet - I don't suppose you know usually how many days it takes from registering with MyBT for the usage monitor to be working? I know that I registered on Wednesday evening and it took till yesterday (Saturday) for the bills & payments screen to show details (on Wed, Thurs & Friday it kept saying we are unable to show you your bill at this time - if you have just signed up to MyBT then it may take up to 48 hours for you to view your bill).
Thanks

BT Broadband Usage Monitor- bizarre findings

I check my usage on a regular basis as I have a limitation. I find it bizarre that the usage goes up and down- how can this be?
e.g 7 oct showed 9.18GB used
11 oct showed 7.71GB used.
I have tried ringing to find out- no one seems to care- they just tell me what I have used today, try to sell me an unlimited package and put me through to faults departement of which I spend 20 minutes hanging on and no one ever answers!!!!

Further to my post of 17th October. I finally managed to speak to someone from the complaints department about my apparently excessive broadband usage. He was insistent that the broadband monitor was accurate and that my usage must have jumped from the daily average of about 0.75GB (for many years) to a staggering 16GB for a single 24 hour period. When I asked him about the apparent reverse in total usage by 6GB on 8th October (my total-to-date on 8th October was 16.55GB and on 9th was 10.54GB) he said he couldn't see that in the figures. In fact, he sent the month-to-date figures (to 24th October) to me and the figures up until that date are different from the usage figures I logged from the BT website. After the huge jump on 16th October they almost (probably rounding errors) perfectly align with the figures I noted from the BT website. It rather looks like there has been some retrospective massaging of the figures, at least at the beginning of the month, and a fault in the recording later in the month. If there is a surcharge when my bill is due in December I shall be speaking about this again and will be considering moving to an alternative and cheaper ISP.

BT Broadband usage Monitor showing Zero usage!

Over the last three months or so, I have been keeping an eye on my Broadband usage, comparing the BT monitor with NetWorx brodband monitor, The results have been faily accurate with BT showing marginally higher figures.
Since the beginning of 2014, the BT monitor indicates a zero usage, which I know is not true, from my NetWorx readings.
I have tried looking at the BT monitor via my usual BT Yahoo log in and via the My BT log in, with the same results.
Is anyone else seeing this problem? Is it an effect of the changeover?
Best Wishes
Harry H.

HARRY-H wrote:
Over the last three months or so, I have been keeping an eye on my Broadband usage, comparing the BT monitor with NetWorx brodband monitor, The results have been faily accurate with BT showing marginally higher figures.
Since the beginning of 2014, the BT monitor indicates a zero usage, which I know is not true, from my NetWorx readings.
I have tried looking at the BT monitor via my usual BT Yahoo log in and via the My BT log in, with the same results.
Is anyone else seeing this problem? Is it an effect of the changeover?
Best Wishes
Harry H.
Hi.
The monitor is working for me. Not sure what you mean about the changeover, that's to do with email access.
Does the following actually show both up and downloads as zero ? :-
https://www.bt.com/broadbandusagemonitor
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Broadband Usage Monitor watchers beware

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