Broadband Usage Warning E-mail

I have just received a no reply e-mail from BT telling me that I am in danger of using up my 10GB allowance for this month. However, the e-mail has gone to the address that I used to have before switching to BT on 19th May this year, this e-mail address does not exist anywhere in my BT account as I have swapped this to my new BT address (fortunately my old ISP hasn't closed down this e-mail yet!).
Can anyone shed any light on this?

If you look at your the information you received when you ordered your BT Broadband you will probably find that you used that email during the ordering process. In fact you should find that an email was sent to that email address confirming your original order.
I do not know how you can change that email address but I am sure someone in the community probably knows.
PS. I have found this on the BT.Com website:
We'll also send you an email to make you aware that you are approaching your maximum usage allowance. The email will always be sent to the primary btinternet.com address that was set up when you ordered broadband. We'll also send an email to any other contact email address you've given us. To make sure you get the email, you need to keep us up to date with this second contact email address.

Similar Messages

Broadband usage alerts being sent to wrong e-mail ...

When I log into MyBT and go to Broadband usage it says the alerts for usage close to or over the limit are being sent to an e-mail address I never set up. On one occasion this has resulted in me being charged £5 for exceeding the limit, which I think unfair as I wasn't receiving the alerts. Over the past 5 months I have had several unsuccessful attempts at getting BT Technical Support to change the e-mail address, wasting hours of each other's time.
This evening, I got through to the Orders Management Team and was told the e-mail address the alerts are being sent to is my primary e-mail address (which it isn't) and that they can't change it. However, they did give me a temporary password to access the said e-mail account. I've logged in and as well as the missing alerts, there's lots of unwanted messages in the Spam folder - amazing since I've never used this e-mail address!
A direct quote from the BT website is: We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
So, my question to BT is if their Technical Support and OMT can't change the e-mail address these alerts are sent to, who can?
Solved!
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Hi Steve_C,
If you fill out the contact us link in the about me section of my profile, we can take a look at this for you.
Cheers,
Chris
BT Mod Team
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Increase in broadband usage

I have been using BT Infinity 1 since July last year with no problems.
For the last two months I have been warned that I am using more than my allowance of 40G incurring extra charges.
I have no explanation for this.
Is it possible to retrieve my usage stats (as a graph) for the last twelve months from the BT billing platform.
Kathy

This link may help.
Why is my broadband usage so high?
I don`t think BT keep your usage stats for that long. Its best to check it on a daily basis, using the usage monitor on MyBT.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wifi at home/Broadband usage allowance

Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

johnfraser wrote:
Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
There is a fair usage policy here
http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
There is a general info page here.
BT wifi help (was BTOpenzone)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Usage - "unusual" spikes in our usage

In May we received a "warning" email from BT about our usage - and being fairly new to BT broadband I started to investigate the usage meter. As far as I can tell the ONLY way for me to see daily usage is for ME to log on daily and manually record the previous days total.
I called BT and they told me that due to data protection law they are unable to provide me with any detail about our usage, apart from the running total.
Not happy about this I made a complaint, and got put through to a chap who was able to tell me that in the previous week we had 1 days usage of 12GB and another of 5GB. Our totals for the previous 2 monthly were 19GB and 21GB respectively.
Our total for May was about 41GB (i.e. about 1 GB over our contract)
We do not watch TV on line
We do not stream music
We do not "game" on line
We do email, internet searches and download podcasts (and have done this for years).
So the question is why are BT unable to provide ANY detaild data about broadband usage. They are able to record daily usage but why can't I see it?
Has anyone any ideas or suggestions about how to deal with this thorny issue with BT. You wouldn't go to a petrol station and pay for a full tank without knowing how much fuel you'd out it!!
Thanks.

The data protection reference is cobblers. If there was anything in it how would Plusnet (owned by BT!) be able to provide all the detail you need in their usage monitor? Your question should not be why are BT unable to provide more detail, but why are they failing to.
If this is the first time you've exceeded your limit you won't be charged. Quite a few people have questioned alleged increeases in their usage lately and there have been reports of successful challenges to BT. Best thing is to keep an eye on it and report back here if further problems seem to be in the offing.
You can click the white star next to this message if you think it was helpful.

Broadband usage IMPOSSIBLE!

Hi all, i'm a new customer to BT having signed up to an Infinity 1 & TV package from 17.06.14.
I am after a bit of feedback to an issue which has become apparaent from the outset of my service connection, and which i'm getting exceedingly concerned about spiralling costs being applied to my account and getting absolutely NO help whatsoever from BT to track down the cause.
Within 7 days of connection, I had my first email warning that braodband useage had already reached 28GB and was at risk of exceeding my 40GB / month usage cap.
For the record, I had transferred my service from Virgin Media after 5yrs and 3 months of 10GB / Mnth cap where we had never once exceeded this limit.
Nothing in our household has changed since BT was introduced into the equation, other than new BT equipment has been installed in place of the old router and a new Youview box installed in position for our last Youview box.
We have not changed our internet usage or TV viewing habits, or done anything out of the ordinary that we know of that could cause this issue, and yet according to BT our household has apparently started using the broadband service not just four fold comapred to previous, but 14-fold based on the information from their usage monitor that apparently we got through 65.5GB in 14 days to the end of June!
I contacted BT about the issue of the first warning (24.06.14) and questioned the accuracy of the usage information, and all I was repeatedly told was that if the usage monitor says its been used, its been used, and it's never wrong.
B
T said they would keep an eye on the usage from 24.06.14 - 30.06.14 and report back to me with their findings.
Not surprisingly, nothing happened, and no call back as promised.
Now we have turned a new month I checked the usage monitor on 07.07.14 to find that it was already showing 39GB used in 7 days!
Again, I have called to register my concern with their information being spurious and again got quoted 'its never wrong'.
Has anyone had a similar experience and if so how did it get resolved?
One other item of information that may help : from my last conversation with tech support last night, they interrogated my hub to find out what was currently connected to the hub, only for them to list out at least half a dozen devices which weren't in the house or even near it at the time, but were still showing as connected via wi-fi to the hub .......can this be the connected to the issue?
Any advice or information, techy or not would be gladly welcomed.

Hi,
I am new to BT as well (from 08/05/2014) and am experiencing the same problem on an Inifinity 1 package with 40GB monthly allowance. Apparently between 1st and 8th July 2014 (according to the BT Broadband Usage Monitor webpage) I have managed to use 39.87GB of my 40GB allowance.
Note: in my last seven years of broadband usage (with O2) I have never used more than between e.g. 10 to 14GB per month. I do not have any gaming devices, no sky TV etc and have not (since June) streamed any movies, watched iPlayer or TV on demand, downloaded music on iTunes etc. Nothing has changed in my usage which would account for this.
Since Sunday 6th July, I have spent nearly 3 hours on the phone with 'technical' support to try and resolve the problem. They have confirmed that I do not have a crossed line (via swtiching the hub off). After many hours of wrangling between 'techincal' and 'accounts', 'technical' have now opened a case and are due to report back on the 14th July. They are also sending me a new home hub. I suspect they will not find a problem and the new hub will make no difference.
The most interesting thing is this: on Monday night (7th July) I disabled the 2.4GHz, 5GHz and WPS wireless on the home hub. Also note that I have no LAN/USB cables connected to the home hub. No wireless + no cables = no usage (?). I checked the usage monitor webpage at 9.30am on 8th July, for the 23.59 usage figure for the 7th July: this was 32.6GB. I did not use the home hub on the 8th July, but left it switched on (with no wireless and no cables). I then checked the usage monitor again this morning (9th July), for the 23.59 usage figure for the 8th July: this was 39.87GB....
...somehow without any access to the home hub I managed to use c. 7GB of data in a day. I queried this figure with BT this morning. They told me that the 39.87GB figure on the webpage was incorrect and that the correct figure was 32GB. I have just checked the usage monitor webpage and it is still showing 39.87GB (?!). [Note this figure is all download with no upload whatsoever.]
It is possible to log in to the home hub via FON ("BTWiFi-with-FON" + your email/password). I have been told (by everyone at BT I have spoken to) that using FON does not count towards the personal monthly usage (40GB). Perhaps (as a test which will still allow internet access) you can disable your homehub wireless (advanced settings) and use your home hub via FON and check your usage for the day. With everything disabled and access via FON, your usage should be zero.
Interestingly, I have been told by 3 people in 'techincal' and 4 in 'accounts' that I should look to upgrade my package to 'unlimited usage'. I have refused to do this because I do not need it and do not wish to spend any more on broadband. I also note that BT have withdrawn the '40GB' usage allowance from every package now on their product listing; it's either '20GB' or 'unlimited'.
Happy to discuss further as it would appear we have exactly the same issue....

Broadband Usage Problem - Need Proper Help From BT

Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband. I am on Option 2 and normally use around 20GB in a month. I checked my usage on My BT and found it was 38.64GB on 14/2. I checked again this morning and found it was now 42.73GB for the 15/2.
I've tried calling BT, but have only got through to the BT help in India. The first person I spoke to said it was because I was being charged for my BTVision usage and wouldn't accept that it was independent of my broadband. I tried again, and the second person said the same, but upon my insistence checked with a colleague - and came back apologising, saying that the BTVision usage was separate and so I would not be charged at the end of the month.
I am scared to use my BT broadband and BTVision for fearing of incurring more charges. I have not done anything that warrants high usage: I don't watch films or play games on-line. I read news, check e-mails, do banking, view video clips - the usual everyday stuff.
Please can somebody from BT help me? I am tired of trying to explain the situation and getting the same scripted answers. The stock response from the BT staff seems to be for me to upgrade to an unlimited package, but I want to know why this is happening (is it a mistake on BT's part? I did not use 4GB yesterday), how I can go back to my normal broadband usage, and whether I will be charged for this excessive usage. In short: something is wrong, I have little control over the situation despite trying repeatedly to talk to someone from BT, and I would like some help.
Thank you
Paul
Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem. The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband. Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
I've been through exactly the same where I've stopped using my BB service for fear of being charged and i have always suspected BT Vision usage was being included. During a 1 hour phone call with India and several times since I have been told it is "IMPOSSIBLE" for BT Vision usage to be included. This admission appears to prove otherwise !!

Broadband usage monitor is lying...

My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
Thanks

@Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
@PaulBrad1 post back to let us know how you get on with turning off your son's laptop.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband usage monitor - do you believe what it's...

Back in June I submitted a post because my broadband usage had shot up (http://community.bt.com/t5/Bills-Packages/BT-Broadband-why-has-my-usage-rocketed/m-p/894000#M25664). Although some of the increased usage could be explained by the use of Skype (now uninstalled and no longer a factor), the high usage continued beyond the removal of Skype.
There was no obvious explanation for this, but changing the hub security key to more secure one seemed to stop the problem for a while.
Then last week I got the usual BT email warning me I was likely to go over the limit again! After a long conversation with one of the BT tech support people I reluctantly changed the key back to the default one, but got another email warning this morning to say I'm likely to break my limit.
If I was a heavy user I'd accept this, but I'm not. The other thing that puzzles me is that the bulk of usage is upload. I might occasionally upload a few photos to Ebay, and maybe a few to Photobucket occasionally, but they are few and far between. This morning the monitor shows Download of 1.25 and upload of 7.59 - just crazy, there is absolutely no way in which I am uploading that volume of data intentionally.
BT say 'Well or monitor is very accurate', but if that's the case why can't they tell me what I'm being billed for uploading? If it was a gas or electricity bill we'd certainly want a decent explanation if the usage had doubled.
It's tempting to upgrade - but why should I pay BT more when my monthly usage prior to this problem was between 4 and 5gb a month?
Does anyone else have this problem?

Thanks for your reply. No, not using Cloud yet (though I have registered for it). Also, and I may be wrong here, but I thought that usage of Cloud did not count towards your BB usage.
BT even suggested that perhaps someone might have entered the house and reset the hub key to its default setting without our knowledge. Pretty unlikely, besides which I think our inability to log on following such a change might make us suspect something. It's also virtually impossible that a neighbour may be using our hub, as quite apart from the security issue the nearest house is about 40 yards away.
Most of our online usage is email and general browsing from a single laptop, with antivirus and antispyware software updated at least daily. The laptop gets put into hibernation when not in active use.
As a retired IT bloke who has spent more years than I care to think of building and using networked devices it's the fact that neither I nor BT can account for this that bugs me. What bugs me even more is the fact that seemingly I have to just accept BT's word regarding the alleged usage; there is no redress.

Email from BT giving incorrect Broadband usage

I keep getting emails telling me I am close to, or exceeding, my 10GB broadband limit which starts thus:-
Dear Customer,
We thought you'd like to know that, so far in August, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service.
My August usage at this point is 2.45GB.
Despite repeated calls to the BT help desk, who assure me that I would never receive another such mail, they keep coming. Does anyone know whats happening here?
Solved!
Go to Solution.

Wellington wrote:
I used the broadband usage link in MYBT. Which setting on the homehub gives this info? And where is the old method?
All other emails from BT has my name in the salutation this has just Dear Customer!
The "Old" Broadband monitor should be obtained from this link
http://www.bt.com/appsyouraccount/usage/viewYourBroadbandUsage.do?acKey=705437
Note you will need to login to your MyBT account if you have not already done so.
The "New" monitor can be obtained by clicking on the Usage Monitor link in the email you got from BT. It is worthwhile to do this as it has the telephone number embedded in it for the broadband service the email is about. This would check that the email is for the service you think it is for.
The usage recorded by your Home Hub can be obtained by going to the Hubs homepage, clicking on settings, logging in, clicking on Advanced Settings, Continue to advanced settings , Broadband, and then looking at the Internet page.
Despite what others have posted this is the best and most reliable way for a most users to check BT's figures but note the caveats in the thread below particularly if your Hub disconnects on a daily basis.
See this thread for further information.
http://community.bt.com/t5/Other-BB-Queries/BT-s-Incorrect-Usage-Monitor/m-p/496547#M21432

Broadband Usage has increased exponentially

Hi Guys
Since January my broadband use has gone through the roof!! For years we've been on a 40GB limit and have never exceeded this. For the past 3 months we've hit nearly 100GB!!!!
2 new devices are using the connection since then, laptop and iPhone. Other devices connected are 1 laptop, 2 Xboxes kids using xbox live for gaming.
I've installed ttb on both laptops and it's definitely not the additional laptop increasing the usage. Have an app on the iPhone as well to track wifi usage and again it's definitely not that.
The kids aren't using the xboxes anymore than they have previously, still the same amount of gaming and using Sky Go.
We don't even download movies/music/tv series so I'll stumped as to how all of a sudden it has increased so much.
The only other thing that has occurred was the OpenReach modem was replaced mid January - could there be a configuration problem on it?
Thanks for any responses

Well, those could easily take you over the limit. Most streams will take advantage of any available bandwidth, and will stream at the highest possible quality.
Quite a few people on this forum have experienced the same issue since getting BT Infinity.
Also remember that uploads and downloads both count towards your usage.
See what other people have to say on this forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Usage Massive Surge

Hi All,
It looks to me like our usage monitor is on the fritz again.
We're on Option 1, 10Gig package,
1 PC hard wired Running Lubuntu from HD instal, not been on since Thursday night.
1 Ipad2 on wifi (been away since Friday morning)
1 Laptop running Ubuntu from CD. Never connects to router address, only ever logs in when using it via BT WIFI or Fon.
1 Original style Vision box, hardwired with powerline adaptors
No nasty windows updates to worry about, no skype this weekend, no streaming audio, V little youtube, as trying to get everything on the old vision box watched before it is switched off at the end of June and what Youtube there was came in via the Fon or BTWIFI connection. Warnings and details below
1st warning
18/06/2014
Total usage is now over 6GB
2nd warning
20/06/2014
Total usage is now over 8GB
As of today 22/06/2014 it says I'm 1.19gig over my usage allowance
For a couple in their 40's with no online addictions something has got to have gone wrong again, we usually sit around 6-8 Gig, from this it looks like it thinks we've used over 5gb in 4 days??
Could it be something to do with BT prepairing to switch off our Vision box?
Have they started counting & charging for Fon usage?
Totally at a loss, after my complaints the last time everything has been fine for a good while & now it's all starting again.
:-( Thought about renewing & getting a new vision box before end of month, & trying to negotiate a more competetive package price, not so sure now this has happened again.
I've seen one other thread complaingn of a sudden surge in the past 4 days here:- https://community.bt.com/t5/Bills-Packages/Broadband-usage-surge/td-p/1293165
Anyone else?

Hi Peter,
Not getting anywhere at all, :-(
We're currently showing a use of 1.1 gig over the past 5 days, now that would be fine if we were using it as we used to but we're not!!!
I' ve changed the router wifi password so the mobiles, laptop & IPad only connect through the BT app via the free to use Wi-Fi/Fon connection & am only turning on the desk top PC for 5 mins in the morning to grab the router stats & broadband usage screen shot from the MY BT website.
SO...
The only other things that can possibly be using the allowance now are
1) Our old BT vision box, connected to the router through powerline adaptors
2) Someone has hacked my new router WIFI password & is using it. (remember I've already changed it once recently)
I've just re contracted today so will get a new youview box sent to me on Wednesday, if that doesnt fix it then I'll change out the router to a third party model I have standing by. Got a 14 day cooling off period if it doesn't get sorted so can always still bail out & run.
If only I could access someone nearby's fon/WIFI connection I'd turn wireless off all together on my router to see if that fixed it & it would stop my router recording any fon/WiFi access I'm doing as well.
We've had these problems before back in Jan 2013 & I've shouted on about the pathetic BT online "useless monitor" so many times & tried to get people behind me to appeal for the more advanced Plusnet version.
In the past the mod's have got involved & miraculously it has just stopped, I hope "DavidM" notices this post & can get involved soon as I've got a problem using his contact us link in his profile, it doesn't show on I-Pad or Linux ATM.
DavidM please help.
Regards
Garry

Snow Leopard's High Level of Broadband Usage

Has anyone else experienced and/or resolved the issues of a high level of ISP-metered broadband usage using a Mac running Snow Leopard? Not only have I seen this with my own eyes, this has been widely reported and discussed in the Apple Forums and other sites. As recommended, I have installed Surplus Meter and Little Snitch, un-sync'd everything I can find and changed IMAP e-mail accounts to POPs (except for AOL, because I cant find the settings anywhere). SL still uses a great amount of broadband because it is constantly using mDNSResponder to broadcast the Mac's presence, apparently as part of a virtual network. Apple Support was initially helpful then would not get back to me on this issue.
Metering is going to spread beyond broadband cards and isolated ISPs. SL and related Apple products apparently create more broadband use. That's what the recent AT&T trial balloon, re iPhone limitations was about.
SL's Bonjour use appears to add usage and Safari refreshes constantly, creating more usage. Apple would be well served by addressing this issue by providing the user with a software switch that would shut off the high usage apps when attached to a metered broadband.
Has anyone found such an app? Has anyone found a Mac broadband log/meter that saves to a file to compare against the ISP's calculations of usage? Has anyone set up an AOL POP account? Thank you.

Hello and Welcome,
NJEsq wrote: "Has anyone set up an AOL POP account?"
AOL is... "not well regarded" here or anyplace where there are people knowledgeable in matters of personal computer and internet use. I believe others responding to your questions have already questioned whether your ISP (i.e., AOL) is playing straight with you IF as indicated by your statements, AOL is telling you that your Mac and OS 10.6.x are exceeding their limit on usage.
You evidently don't know that AOL has, from its earliest days, played this game wherein they sell what is claimed to be "complete" Internet access but then put limits on your access and use. You should know that they "for your protection" put you behind their firewall and that's how they keep such close track of your usage.
Including myself, I've known a lot of people who start out going through what might be called the "AOL Phase" but soon learn there are far better choices among ISPs. To put it politely, when these folks discover this they FLEE to the better ISPs.
So, despite your impression, such limits are not likely to spread beyond ISPs like AOL, regardless of what they have told you or what you may have heard. Macs and OS X are NOT (suddenly!) some abnormal broadband gobbling phenomenon.
Your mention of the supposed effect of iPhones on broadband brings up another thing: what you say is ONE way of perceiving what's going on. The actual truth is that iPhones did become part of a trend which puts greater demand on ISP / telecom providers. - But so do a lot of devices and that includes automobiles with the "On Star" type crash detection and crash response systems. But the iPhone (and its competitors) did NOT "start" this trend - not by a long shot.
Basically, what you've been told is just... BS!

Excess Broadband Usage - complaints experience

I have been a BT customer for some while, registered for paperless bills, set up on BT.com with an email address of my choice prim login and primary communication and making payments by Direct Debit. BT cold called me (I am guessing around 12 to 18 months ago) same renew my package.
in December I noticed a £100 excess broadband usage added to my bill. This prompted me to look back over previous months and, sure enough, around £50 per month had been added historically. There is a limit to how far back I can look online and I called BT to complain. I could write a book on the issues and barriers around BT's complaints process but that would distract from my primary concern.
Firstly, I was sold a package I was told was limitless. This was renewed in the cold call mentioned above. It transpires I was placed on a 10gB limit. Conveniently BT have deleted recordings.
That would be manageable as BT has a fail safe (plastered across its web pages) in that they email you when approaching or exceeding limits. Wrong! They didn't send one email to the email address with which I was registered tor my account to warn me. 5 seconds after the 2nd stage of the complaints process is complete (not to my satisfaction) BT sent me may first warning.
The 3rd stage complaint handler acknowledged how a customer could be confused by the above and offered to meet me half way on the overcharge excess costs over that period.
At no point has BT provided the summary history I had clearly requested on several occasions. This must be in the region of £790 as I was offered £395; insulting at best!
How many other customers are blissfully unaware they are exceeding their limits? What controls do BT have in place to identify and alert these customers, or is this a systematic control failure or known source of easy income?
i have been very clear in all calls of my position. I feel ripped off and subjected to poor complaints handling. BT has now acknowledged how I could be misinformed and in this position, yet still think it reasonable not to return a full refund. In a highly regulated industry I hope the regulator, ADR, press, web positings and consumer TV programme routes open to me will highlight and resolve my problem, and potentially who knows how many other customers'.

Suckered wrote:
That would be manageable as BT has a fail safe (plastered across its web pages) in that they email you when approaching or exceeding limits. Wrong! They didn't send one email to the email address with which I was registered tor my account to warn me. 5 seconds after the 2nd stage of the complaints process is complete (not to my satisfaction) BT sent me my first warning.
First email alert received to my registered email account 5th Jan 2013.
If you work for BT but aren't from the customer care team (to which the previous poster kindly suggested I write) please don't get involved unless you can resolve my complaint. This was posted for help and to hopefully alert BT and its customers of a potential problem, not to be "topped".
Have you ever logged into MyBT and checked your usage? If you have you would see when and where to they send the emails, regardless of the registered email address.
Working for BT is not the issue here. Clearly you did not take personal responsibility and refuse to, that is not my fault. If BT are offering you some money back I would take it, otherwise it could cost you more money in the long run.
Taking the attitude of your posts, it sounds like you had a broadband package from BT and now you have found out that you having been paying over the odds for and now you think you are entitled for your money back, well there is a saying "buyer beware".

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