Broadband Usage watching BT Sports online using BT...

I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
"How much broadband can I use?
Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
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Hi egr55,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Watch BT Sport online with a sub account?

Hi, is it possible to watch BT Sport online using a sub account or can it only be watched with the main registered email address?

Welcome to the forum. It's only available with the main account holder's MyBT sign-in details, which are chosen by the customer so may or may not be the primary email address and/or password. No other MyBT identity will do, though one additional device may be connected at the same time using the account holder's.
You can click the white star next to this message if you think it was helpful.

BT Broadband Usage and BT Sport

Can you tell me if, when I watch BT Sport online, it goes against my BT Monthly Broadband Usage?
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If you have BT Broadband then the answer is NO it does not count against your Broadband Usage .

Broadband usage gone over warnings but used less t...

Earlier in the month I had an email from BT to let me know I'd used more than 7Gb of my 10Gb allowance. I used the broadband usage calculator which told me a similar story.
Trouble is I'm on the 40Gb option, have been for about a year, when I click through to my account details that is what it states there.
Having just done the usage calculator again, it's now showing red - limit exceeded - 28Gb used of a 10Gb allowance, but again clicking through to my account details, that still shows I'm on 40Gb monthly usage plan.
This has worked as expected in all previous months, anyone any ideas why one part of the BT accounting system has me flagged for a different usage amount than the other? And who do I need to speak to get all ends stating the correct amount?
Thanks for any pointers folks...
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Hi Mr Whippy,
Thanks for the post and welcome to the forum. I would like to double check this for you.
It sounds to me that your package is correct on your account but your usage profile may be wrong. This is only an educated guess, without checking your details I cant be sure
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread. I'll get to the bottom of this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Watching bt sport online

Hi, Im new to this, Ive ordered the BT sport to watch online. Ive registered it but now when I log in it keeps coming up with ""Sorry you can't access the BT Sport App and online content because a BT ID created by.......... is the account holder""
what am I doing wrong please

The account holder's sign-in details are the only ones which will work. "My profile" at top left on the MyBT home page must contain your telephone number and state that you are the account holder.
You can click the white star next to this message if you think it was helpful.

Does BT Sport count towards my broadband usage?

Am I right in assuming that BT Sport is not like BT TV which doesn't count towards broadband usage. BT Sport could make a significant difference in my usage.
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Watching BT Sport on the online player or app shouldn't count towards your data usage cap. I would keep an eye on your usage meter this month just to check BT have set things up correctly though.
See http://bt.custhelp.com/app/answers/detail/a_id/45884/c/348,6604,6605

Check you are set up to watch BT Sport via the app...

Hello all
We’re aware that a number of you are having problems accessing the BT Sport app. We’re looking into the specific scenarios some of you have described but we thought it would be useful to post up this general guidance as well.
Check you’re ready to watch on the app
If you have ordered BT Sport to watch on BT TV, YouView or Sky you should be set up to use the app as well. All you need to do is download it. You can do that by going to the Apple App Store or the Google Play Store.
If you want to watch on the app or online only, not on TV
If you are a BT Broadband customer and you just want to watch BT Sport online or via the app (not via TV) you need to activate it first. To activate, just log in to My BT, scroll down and click on BT Sport and follow the steps. If you have more than one account number in your My BT profile, remember to switch onto the one your BT Broadband is billed to.
Thanks
Nigel
BTCare Community Mod
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Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

BT Sport Online: ERROR 3142 / VC019 Please help!!!

Hi, hoping someone can help. Trying to watch BT Sport online, but to no avail. The error code we get is 3142, err: VC019. We have tried latest and older versions of silverlight, using IE10, firefox and chrome. We are using Windows 8 on a HP ProBook 4340s.
I initially had a different error code, but as a long shot I updated the sound drivers and now the error code has changed to the one above.
The service seems to be poor with many people having problems getting access to play it online. If anyone can help me, any advice would be greatly received, so I can start watching BTSport online.
Thankyou in advance!
Solved!
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Hi Krisio,
Thanks for posting and welcome!
Sorry for the problems you're having watching BT Sport online. Have a look at "BT Sport online player error messages" and let me know how you get on.
Thanks,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband usage monitor is lying...

My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
Thanks

@Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
@PaulBrad1 post back to let us know how you get on with turning off your son's laptop.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Sport Online Not Working

Hello,
I'm trying to watch BT SPort online but when I login and click on a programme an "install Microsoft Silverlight" box appears. When I install it, a message says I already have Silverlight installed. The page then just sits there and I still can't watch BT Sport.
Can anybody help?
Thanks
John
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Welcome to the forum. Is Silverlight enabled? In Internet Explorer look in Tools > Manage add-ons; you'll probably have to select "All add-ons" in the drop-down under "Show".
You can click the white star next to this message if you think it was helpful.

BT sport included in broadband usage?

I was under the impression that BT sport would not be included in the monthly usage allowance. A few months back i could see that watching BT Sport on my PC via online was not affecting usage. Now it seems to be included, although that is via a tablet, using wifi via my hub.
Can somebody clarify if it is supposed to be free for any source, eg hard wired PC or tablet via wifi from my Hub, or if there are exceptions? Ta.

Welcome to the forum, where a regular visitor soon learns that the helpdesk advice cannot always be treated as gospel. Have a look here.
You can click the white star next to this message if you think it was helpful.

Watching bt sport using a sky + hd box

Currently i have the bt broadband/phone /tv package with a vision + box recieving standard broadband as fibre is not yet available where i live.My question is this.........I have a sky + hd box from when i used to have sky(im no longer a sky customer) and i would like to know if i can watch bt sport through this sky box so i can watch the sport in hd quality rather than the patchy picture i get now through the ariel.I still have my old sky viewing card in the sky + box but would it still be active/recognised by sky?
Solved!
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You need to cancel sports on your box and then ask for it to be activated on Sky which will start a new contract. You need to do this by phone however as I found when I took this route,
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When can I watch BT Sport after ordering broadband...

I'm confused. I ordered BT Broadband on Sunday and am sure that somewhere I saw that I could have BT Sport on my SKY digital platform within 24 hours? Two days on it hasn't happened. The helpful people on the BT phone lines have told me after taking my SKY card details that it will happen in 30 minutes, it didn't . And in a marathon hour long call this evening ended up with me being told that I would only be able to watchbBT Sport on my TV when my broadband is activated on 17th Feb. However in an email exchange with BT just now says I should be able to watch BT Sport within 24 hours of placing an order! Who is right? Help me out here, I'm losing the will to live!

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Does watching BT Sports on the TV use up your mont...

Does watching BT Sports on the TV use up your monthly usage?
I know it will use up the usage if I watch on laptop at home, but not sure about TV

No, both ways don't.
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Trying to use headphones to watch a show online... sound still comes out of the internal speakers, not through my headphones.. i used help, said to go to sound preferences and choose headphones from the output pane, but it doesn't list headphones

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Broadband Usage watching BT Sports online using BT...

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