Broadband username not recognised

Hi all,
Hope someone can help me on here. I've just signed up for BT Broadband and phone, both of which are now active. Phone went active on 29th March and broadband went active on 30th March. I got e-mails informing me of this, and the e-mail about broadband also included my broadband username and password.
When I setup my broadband, it placed a 'Mt BT' icon on my desktop. I tried accessing this using my supplied username and password, but was told that the username has not been recognised.
I've done a bit of searching on this forum and seen that this is a problem that has occurred to a good few people, but that it sometimes just takes a couple of days to resolve. It's now 4-5 days since my broadband went active and I'm still not able to use it - I've checked my tracking of my order and everything is marked complete. I've also tried logging on with both my username with and without the @btinternet.com portion of it, and it doesn't make any difference either way. It is not a password issue as I've tried the reset password option and the system doesn't recognise the username.
Can anyone suggest a way forward for me please?
Thanks
Solved!
Go to Solution.

sgaff wrote:
Hi Keith,
As far as I understand it, I need this username to be able to access my e-mails relating to my broadband, to be able to use BT-FON and to download the security software that comes with my package. I dont have a problem just accessing the web as you pointed out, but it seems that because my supplied username is not recognised, I don't have full access to what I paid for.
Cheers
Sgaff
You can check your e-mail details using Live Chat
They should be able to confirm if your e-mail address is active.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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