Broadband VERY slow for weeks now

Question

Hi. We've been suffering very slow (almost dial-up like) speeds on our broadband for abot 3 weeks now, and I'm reaching the end of my tether! Any help on offer would be much appreciated. Quick summary:
- A week or so ago a first engineer came out, as we had slow broadband and our landline wasn't working. He discovered and fixed a physical line fault up the road. The landline returned, but the broadband remained slow. He said the speed probably locked at the exchange but would sort itself out in a few days.
- After a few days, the speed hadn't changed and (after another call and wait) another engineer came out. He called the exchange and got them to make some changes which seemed to have changed the "DSL Connection Rate" returned on the BT speedtester, but the actual speed we're receiving hasn't improved. He claimed the speed would return to normal a couple of hours after he left. It didn't. This was 3 days ago.
ADSL Settings:
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.4 dB / 5.8 dB
Line attenuation (Down/Up)
33.5 dB / 16.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Speedtester results:
Download speedachieved during the test was - 62 Kbps
 For your connection, the acceptable range of speedsis 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :6112 Kbps(DOWN-STREAM), 1179 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.34:24.35:64.31 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
951 Kbps
0 Kbps
1179 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 951 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1179 Kbps
The "IP Profile" line there makes me wonder if our IP has been locked at a low speed at the exchange somehow?
I really can't face calling up and going through the same script a 3rd time if it can be avoided! Does anyone have any suggestions to fix the speed? Can I change the external-facing IP of the homehub?

Answer 1

Thanks. Is this what you mean?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:01:18
Downstream
6,112 Kbps
Upstream
1,179 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.3 dB / 5.9 dB
Line attenuation (Down/Up)
33.5 dB / 16.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967235
CRC Errors (Down/Up)
2067 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1884