Broadcast calls rather than LAA to a skill group within ICM script?

   We have the need to create an ICM script/queue in which calls in queue are broadcast to the agents (much like in a line group distribution algorithm in CUCM) rather than distributed by longest available, top down, etc. Any suggestions are greatly appreciated.
- Mike M           

Gergely is correct (not sure why low rating) +5 for Gergely for correct answer. No ACD has been designed to ring multiple agents at the same time as that goes against what Automatic Call Distribution stands for. 
One option would be to route calls via ICM, but then send the call back to CUCM broadcast hunt group, this way you will at least get overall reporting on call_types without agent reporting.
HTH,
Chris

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