Broke out of the box and itune update not working

Just got apple tv delivered today but it wasn't working out of the box... flashing white light..
So i connected it to itunes via micro usb and itunes won't restore it looks like the .dmg is missing..
This is really bad, surely apple have noticed the software update is missing???
Did this update work for anyone?

It's impossible to know how much work there is putting it back, it sounds simple but it might not be, it's been down a few days now, I suppose it depends on how much inconvenience it is to return it for another.

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