Broken Charging Port

Hi,
I am with Bell. Last year i had boughten my first bb in April, a blackberry Style.
Four months later the charging port broke. First it started off that I needed to have the cable on a certain angle to charge then it stopped working altogether.
I sent my phone away to be repaired and it was returned "un repairable" and "damage was caused due to dropping" which was absolutely not true being that I am incredibly careful with my devices and I kept a hard case on it that I went to the states specifically for and also only had it for 4 months!
Needless to say I was furious with this answer, especially since Blackberry or Bell did notthing but tell me I needed to buy a new one because it was not covered in my warranty.
After my contract is up with Bell I will be switching to Rogers and possibly switching to Team IPhone (unfortunately) if i cannot find a good blackberry or a solution to my broken BB Style.
Someone help me.

ares0926 wrote:
Our BB Style had this same problem. We went to the store and were told it was probably corrosion in the battery terminal but because it was a BB it couldn't even be looked at in store and had to be sent out and would cost at least $100 to fix (even thought we pay Sprint $8/month for insurance).
They were so interested in discouraging us to get it fixed and telling us that if it were water or something we would have to pay the full replacement value ($600) for the phone. He kept trying to sell us a new iPhone and their were no other BB phones to even demo in the store.
We went to a Radio Shack and wound up getting a lower price iPhone but are upset that BB wasn't represented in almost any store and were told our insurance was worthless.
Is this the type of relationship BB wants with its field sales force?
Hi and Welcome to the Community!
It does sound like whoever you spoke to was very poorly trained. But do be advised that the shop you went to was not a RIM store...it was a Sprint store, and they are a separate entity from RIM. They contract to sell BBs and BB services, but they are not RIM. So, it sounds like, if you wish to pursue a complaint path, that path would be with Sprint, would it not?
But, perhaps you wish for RIM to notice this issue...if that's your goal, I hope it's attained here. Just be aware that these forums are a user-to-user community, not a user-to/from-RIM formal communication channel.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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