Broken disk that holds track ball in place

Does anyone know what to do?
I bought an 8330 last August from Verizon. All but one prong on the disk that holds the track ball in place are broken. I went to the Verizon store where I bought the phone. They don't keep pieces to BBs in stock and told me to call customer service. Customer service switched me to warranty who said that due to the breakage it was an insurance problem. I called Assurian insurance and they said that this type of problem isn't covered. I have no ideal what I did with the insurance papers so I don't know what they say about coverage. I was told that if I bought and replaced the trackball myself that I would be voiding the warranty.
Any ideas?

Hi,
Replace the trackball and retainer yourself.
You can by replacement parts and the carrier will never know.
I have attached a reputable vendor for the parts.
Also a video of the repair.
Thanks,
Bifocals
http://www.youtube.com/watch?v=DLqkC2LQ05Y
Horizon Wireless Online.
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Message was edited by: Al Van Malsen

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Broken disk that holds track ball in place

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