Broken DROID and no replacement: So disappointed... anyone have guidance
Here is what's happened:
1) Droid stopped working
2) Customer support was great and sent refurbished replacement
3) Replacement regular mic not workin (only speakerphone). Tried factory reset and still broken.
4) Calls to customer support now say there are no replacement droids but we can get phones that are NOT as good as the droid (LG ally as an example). Screens are smaller, features different, quality worse and in ALL cases these phones would have cost me a LOT less to buy originally.
So, I'm suck with a phone that doesn't work right. I've offered to pay extra and get the Droid X but of course, they say no because I'm not at the end of my contract. I'm so disappointed and lost on what to do here. I have a 2 year contract because I bought a DROID. Now I'm stuck in a contract and they want to give me other than a droid. I'm sure fine print protects Verizon, but this sure feels like breach of contract... and just not moral or fair. Any help?
Michael
If your phone is still under warrantee, I suspect that you can cancel your contract ( without penality ) if they can not provide you with an equivalant replacement. Of course they have a lot of lawyers and may fight you on this. ( I am sure this is covered in their fine print some where ) I think a complaint with BBB is a good option if Verizon refuses to help... I would personally not accept an inferior phone....
However, on a realistic note, you can probably find a workign Droid somewhere on Ebay, Crigs list, ect... for a reasonalbe price if you just want to get a working phone and put the issue behind you....
It is sad, but Verizon does seem to not care about you as a customer once you sign the two year contract...... My experiance with their customer service has been horrable....
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