Broken glass hp officejet pro 8600 plus

My printer/scanner glass broke.  Can it be repaired?  If so, where can I order a replacement glass and where can I take it to have it repaired. 
Thanks.

Hello there! Welcome to the forums @naniesmomi,
I read about how your scanner glass is broken. The glass is a non-replaceable part therefore, I would suggest calling HP directly to see what your replacement or trade in options are for another printer.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Best wishes to you, thank you for posting in the community
R a i n b o w 7000I work on behalf of HP
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Similar Messages

  • HP Officejet Pro 8600 Plus will not copy even after hard reset

    HP Officejet Pro 8600 Plus on Windows 8 OS 
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    Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
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    HELP!!
    This question was solved.
    View Solution.

    Hello,
    Please check your private message inbox for the reset I'm going to send you.

  • Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

    I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and  installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either.  And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
    ( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

    Hi lahrm
    I understand  you are having issues scanning on the Maverick.
    I will be happy to assist you with this.
    I have included a document for how to scan on the Maverick.
    I have provided a document for connection issues.
    This document provides directions for scanning to a network folder.
    If you need more assistance just let me know.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    Gemini02
    I work on behalf of HP

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
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    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
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    2. From Scan Settings open the "Scan to Computer".
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    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
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  • Replacing ribbon cable cover flap on HP OfficeJet Pro 8600 Plus

    On the above printer I was trying to close the lcd flap and somehow knocked off another little flap thing underneath which i didn't even know was there. I'm guessing it's a flap that comes out to protect the ribbon cable underneath, but I cannot figure out how to replace in in such a way that it stays folded out while the screen is lifted up.  Thanks for any info.
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    Hi Bluehorseshoe68,
    Welcome to the HP Forums!
    I have read your post on a program ribbon on your Officejet Pro 8600 Plus, and I would be happy to assist you!
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    Regards
    MechPilot
    I work on behalf of HP
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  • Poor image quality when scanning coins with officejet pro 8600 plus

    I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
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    Hi terry_renee,
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    Are you scanning from the computer, or the printer's control panel? 
    Hope to hear back from you, and have a great day!
    RnRMusicMan
    I work on behalf of HP
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  • HP Officejet Pro 8600 Plus scanner has become cloudy

    I used the scanner to scan hundreds of photos and it was working perfectly throughout.
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    The good scan from Canon Pixma: http://www.lovettsoftware.com/downloads/hp/scan8.p​ng
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  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
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    Hi,
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    Regards.
    BH
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  • Officejet Pro 8600 Plus

    Hello.
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    PS.
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    Hey there @Nick-S!
    Thank you for posting on the HP Forums!
    I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee.  I would be happy to provide some suggestions that may help resolve the issue! 
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    To uninstall HP software click here: Uninstalling HP Software
    To perform a disk cleanup click here: Performing a Disk Cleanup
    To download the HP software click here: HP Officejet 8600 Plus Software and Driver
    Please post back and let me know how that goes!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
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    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
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    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
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  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
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    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
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  • OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

    I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
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    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
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    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
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    Right off I have to tell you I do not "speak Mac".
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    ==================================================​===================================
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    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
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    Dragon-Fur

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
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    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
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    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
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    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • HP Officejet Pro 8600 Plus will not print from my MacAir

    I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems.  All of a sudden my printer will not print.  The wireless icon says it's connected to the network.  But when I click print it says "looking for air printer" and then "printer not connected".  I've repeated the Wizard Set Up for the wireless connection.  I've turned the printer and computer on and off.  I've even tried printing from my iPhone but it will not find the printer anymore.  Please help!

    Hello @ladybonds ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
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    I worked for HP.

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