Broken glass on phone

Hi I bought a phone today a few hours ago at a Best Buy store. I didnt take the protection on it. I drove home and reached for my phone and the entire bottom of it had cracked glass like it had been dropped. I didn't drop it but when i left the store the glass didn't look like that. I have no idea how to proceed. If i take it back inside the 14 day window to return will they exchange it for another phone? Please help.

Hi there mwmwmw,
It's awesome to hear you chose to shop with us for your mobile phone needs! It is peculiar that a crack would have appeared on the phone without cause, and that you may not have purchased a Geek Squad Protection plan for this device.
Sadly, without a Geek Squad Protection plan, we would not be able to service the phone, which would only leave you options under our Return & Exchange Promise. However, we are unable to accept items back for returns or exchanges that are damaged. With that said, I would encourage you to reach out to the manufacturer to see what options they may have for repair.
I apologize if this isn't the news you were hoping for with it being a brand new phone. If you should have any other questions or need further assistance, please let us know.
Regards,

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Last Friday, the broken glass of my iphon g3 replaced. Since then, remains the screen of my iphon regular black. The battery is not empty. By the restart I get my iphon back to life. It always comes back sooner. The last 24 hours 3x. Is there a solution?

Last Friday, the broken glass of my phone g3 replaced. Since then, remains the screen of my iphon regular black. The battery is not empty. By the restart I get my phone back to life. It always comes back sooner. The last 24 hours 3x. Is there a solution?

Since Apple doesn't repair iPhones (they replace them) you will have to take it back to whoever "fixed" it. Since it's been opened by an unauthorized 3rd party, it is no longer eligible for replacement by Apple.

HT202696 I hve Apple care on 1 device but the person at the apple store just talked about replacing fried ports and did not answer my broken glass or component questions and nothing in detail is actually posted so im afraid its yet another insurance scam

I want to know what exactly Apple will fix on say my IPhone 6 plus. Like a dropped device with broken hardware or components or port issue, electrical broken glass etc.. I only have AppleCare on 1 device because I cant get straight answers about repair cost or if it will repair broken glass ,components etc. The person at Apple just said it will fix ports and did not answer the other question about a real broken device or broken glass.

Actually that's not entirely accurate Csound1... If you purchased AppleCare+ it not only extends your warranty an extra year but it also now covers up to two accidental damages (water damage included). Now every scenario is different when you're talking phone damages so it's best to set up a reservation with the Genius Bar if something happens and they'll assess the damage. Either way, as long as you're covered with AppleCare you'll receive a deductible price on parts. Certain instances you may not have to pay anything which are usually things like faulty software, faulty buttons, etc.
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I have my palm pre2 front glass broken. The phone and the touch function are working perfectly.
Do you know if exist any contact center in Portugal to repair my phone?
Thanks and Regards,
Cláudia
Post relates to: Pre 2 p102ueu (Unlocked EU)

Não conheço. O melhor é enviar-lo, na caixa de origem, para a Palm na Irlanda ou UK. Paulo

Will Apple Care extended warranty cover broken glass?

Or, for that matter, will the 90 day warranty do anything for broken glass on a 4G?

I was wondering the same thing. I have an iPhone4 with the AppleCare plan. Although I have had my phone and AppleCare plan for a year, I didn't bother registering the plan until tonight when my glass broke (from a fall of about two and a half feet).
My paperwork for the AppleCare plan says that it simply extends the warranty. That tells me no coverage except for manufacturers' defects. However, when I went to register my plan at the Apple support website, I was redirected to this page for details of the plan I had just registered. http://www.apple.com/support/products/iphone.html
Quoting from that page: "Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone1 and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.2 Whether you use your iPhone with a Mac or a PC, just one phone call can help resolve most issues."
This would seem to imply that for a $49 fee, I can get my glass replaced. Anybody know if that's the case?
The plan I purchased is called "AppleCare" in all my paperwork. However, this web page indicates "Applecare+". Anybody know if there is a distinction between Applecare and Applecare+?
My guess is that sometime in the last year, they added that "two incidents of accidental damage coverage, each subject to a $49 service fee" sometime in the last year. And when they added that coverage, they changed the name from AppleCare to AppleCare+. But that's just a guess on my part. Anybody know for sure?

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Hi, I have a HP Slate 500, this fall and broken the screen, not the LCD, just the glass, now the touch don't work anymore and had glass is broken at middle of screen.
I need to replace this part, but HP don't give me support.
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I live in Brazil, here HP don't give me support for this hardware. Every time than I try support, you say me to call U.S. support.
Can you please tell me how to solve? I have a friend than live in U.S. if I buy the part, I can send to U.S. address, so, he can send me.
But, please, don't say me to ask he to call support, he is a busy person and can't keep on telephone waiting for HP to solve my problem.
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Broken glass on iPad 2

Apple does not repair iPads, but will replace the entire iPad for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipad/service/faq/
There are independent iPad repair services that may be able to replace the screen for less. Do a web search for "ipad repair".
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Broken glass

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Hey Ppia!
Here is a link that can address that question for you and provide you with the best options for service:
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Is it possible to replace a broken glass screen from an iMac 21.5" (Late 2012 model)

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My new imac fell on my desk an on the ground ending with a broken glass screen. The image is still intact without colour distorsion.
I'd like to know whether it is possible to change the glass screen.
How ?
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Is this a replacement that can be carried out by my Apple Store ?
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I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

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You can try, but the problem with that is you need battery power in order to restore. Once your phone has enough power to restore, it will still show the same message. To get the phone into either recovery mode or DFU mode requires the ability to first turn the phone off. But, you've got nothing to lose, so you might as well give it a shot.

Can we change the broken glass on IPAD2 ?

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Well my experience has been lousy. I purchased my wife an iPad2 for Christmas. Within two weeks, she grabbed it the wrong way while at the table and hit it on the corner. The Glass cracked just around the top 1/2 section of the device across its entire width. We live in PR, but I purchased it online while at my home in NC.
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Indeed it is rainy season in CA if you bought this phone at a Sony store and bought the extra insurance you can get it repaired free of charge, at least that's what they tell you at Sony stores.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Broken glass on phone

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