Broken Hinge/Broken Display?

I have a 2010 Macbook pro. A few months ago my laptop fell off a counter at work when I was out of the room.  Since then, occasionaly my screen would go black and I would have to re adjust the screen and it would go back to normal. The bottom panel was slightly ajar but I didn't bother doing anything because I have a case and that seemed to protect it well enough. last week, I finally took it in to be looked at by the Apple Store. They said that the left hinge was broken and it was probably rubbing against the display cable. They wouldn't fix it because there is some water damage, I guess. a few days later I saw that the apple genius guy put the bottom panel on in such a way that the display cable was sticking out and every time i opened or closed it there was a cracking noise. Presumably, due the increased friction between the display cable and the faulty hinge, the color black has turned into flashing green color.
What should I do? I was able to fix the hinge but the cable is presumbly damaged and I can't afford to replace the entire display. Can just replace that cable? Should I go back to the genius bar and beg? Can I configure my display settings to show black as a dark grey (which seems to show up fine)?

No need to beg.  Apple has a 90 day warranty on all its repairs.

Similar Messages

  • Dm4 Left hinge broken

    I'm  wondering  how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my  question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop  ect.. whn sitting on a desk n seldom closed the hinge has failed??  The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker  "notebook"  thy open n close.
    Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time.      Come-on Hp  !!

    Hello, Eric,
    Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
    I contatcted the HP service center on phone, told by the customer service representative:
    1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
    2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
    3. On-site technician service is not available at Los Angeles, CA.
    4. I can 'take it or leave it' for the service available to me.
    No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
    However, that aside, what can I do to have my laptop repaired reasonably?
    No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
    Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
    Thank you kindly.

  • HP Pavilion dm4 case, bezel, and hinge broken

    About a month ago, I found my casing coming apart as I opened my Pavillion dm4.  This has never happened before.  I didn't do any damage to it. It just happened out of the blue. Then, the left hinge began pushing on the front case of my laptop and eventually broke it into pieces. When I open my laptop, I have to very carefully pry open the left side so it does not break any further or ruin my screen indefinitely. I have already paid about $200 to replace my display screen because the broken hinge casing somehow ruined a huge chunk of pixels. I have images, but it won't let me attach them. I have had it for about 2 years so my warranty is up. I'm debating just throwing my laptop in the trash and purchasing a new Samsung or Macbook or something, just not another HP! I have called tech support and they won't help me at all until I let them process $200 on my credit card. HAHA I am so disappointed in this company and in my investment. Anyone know how I can repair my laptop?         

     ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.

  • Broken hinge cover HP Pavilion dm4

    Hi,
    So I just havethe problem that hundreds of other people had.About a year ago, I found my casing coming apart as I opened my dm4.  This has never happened before.  I didn't do any damage to it.
    And all of sudden, it started becoming worse and now it's almost broken.
    And now I would like ask people who experienced this issue before, what to do exactly in order to fix this issue? How much would it cost(knowing that my warranty is up)? What pieces do I need to but and where to find them?
    I really find that it's a big shame on HP to create a computer with such a manufacturing defect, a lot of people  seem to have this problem with the same model. Some photos:

    Ok, so I received an email asking for my feedback
    "Did this reply resolve your post or question?If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
    You can also show your appreciation by giving kudos."
    So in order to share "the good news" I came to say that I'm never buying and Hp product again.
    I first had enldless issues with my hp compaq 6715s( I consider it as the worst computer on earth), followed by some issues with my  DV6. Then I decided to give HP another chance and buy their DM4 but they didn't deserve this second chance.
    First of all my issue appears to be a design flaw.
    Let's be logical,  does it seem normal to have hunders of customer having the same issue?
    it's obvioulsy a manufacturing defect,
    like when you (as HP) see such a thread 
    http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Dm4-1065dx-left-hinge-broken/td-p/764061/page/13
    Don't you think it's time to take actions? c'mon why on the earth do we have to pay for Hp's mistakes?
    so regarding my issue, HP's support team sent my contacts  to Hp turkey(as  I'm lving in Turkey for the moment but I bought my laptop form US).So they contacted me, they wanted me to send my computer, they took it and kept for ~1week then they email me an invoice with the cost and then I have to tell them if I accept the price(they they start repairing it( or not.
    Total: ~280$ + I paid ~30$ (ddiagnosis fee) = 310$ and my bought my computer for 800$ that's almost 40% of the price! It should be Joke! I laughed so hard when I received this e-mail.
    Also,they put parts that I don't even need. My back cover is better than any brand new cover they may bring and I LED display is working. also what the heck is this, they sell Hinge covers separetly(2 adet)!?  It's normally sold as a "pair" of 2 hinge covers together.
    And the funny thing is  there's no repair fees (ISCILIK 0), it's hilarious. While the prices are so expensive.
    On top of that, I'm not even supposed to pay for HP not being able to correclly design a laptop.
    P.S: this is my 3rd HP to end up with such dumb things in a row, all the HPs I have gave me headache . I will probably not fix my computer this time I will ask them to send it back without fixing it! 

  • Hinges broken 17" Pavillion dv9500 notebook Service Tag dv9610us

    My 17" Pavillion dv9500 notebook (Service Tag dv9610us) has 2 broken hinges. 
    I understand this is a common problem with this family of laptops and I believe there are videos on YouTube to show how to fix them. 
    I ordered what I thought were OEM hinges from a non HP website and they are extremely stiff. 
    Almost impossible to rotate by hand. 
    I would have ordered from HP, but I don't want to spend a lot, because I need more RAM and the frame for the monitor too which is also cracked.
    Is it normal for new hinges to be so stiff ? 
    Is the plastic frame on the same side of the monitor called the Bezel, or are both the front and back of the monitor cover collectively called the Bezel ?  The HP Store doesn't show a photo.

    Thanks Run-ner !!
    Well since you've been so nice, I'll try another question.
    How do I determine if this laptop is considered Single Lamp or Double Lamp.  The part numbers for hinges differ. 
    HP Pavilion dv9610us Notebook PC
    Display 17.0" WXGA+ High-Definition BrightView Widescreen(1440 x 900)
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01162111&tmp_task=prodinfoCategory&lc=en&dlc=en...
    Thanks !!
    Chris

  • Broken hinge--where to turn

    The other day as I was working from home, I had open my PowerBook and work-issued ThinkPad. Of course my infant daughter was more excited by the PowerBook, especially when she saw some of the Disney characters on Disney's website (come to think of it, that was a nice Steve Jobs moment--the next generation going for the Mac while watching Disney content-LOL).
    Seriously, my daughter did not realize her strength (nor did I) and pushed back the screen of the PowerBook, separating the screen and keyboard parts of the PowerBook. We went to a local Apple Store last night but the employee at the Genius Bar estimated that it would cost $700-$800 to fix--ridiculous when you can get a new MacBook for slightly more. I saw one place in MacWorld mention that they repair hinges, but for peace of mind, I would like to find an independent website that talks to whether quality of service is good at that place or another. As can be expected, in the 13 years we have owned Macs, repairs have been almost nonexistent.

    Hi, JK2. My condolences for your Powerbook's mishap.
    When Apple repairs broken hinges on a Tibook, it does so by replacing the entire display assembly — hinges, cables, back panel, bezel, LCD, backlight and all — and usually the hinge covers. The display assembly is the Powerbook's most expensive part by far, and it's treated as a single part because the whole thing is glued together and not intended to be disassembled. The reasons for that are structural: it's more rigid that way than if it were fastened together with screws that could loosen over time. But it does make the repair of what seems, at first blush, like a small and trivially simple sort of damage into a major expense. The display would have to be totally disassembled in order to replace its three cables (which must be very thin and delicate to fit through the hinges), and the cables are very likely to be damaged in a mishap like the one your Powerbook suffered.
    Some third-party repair shops may be willing to attempt a hinge repair without replacing your display altogether. There would certainly be a market for that service if soomeone could really perfect the technique to the point where no cosmetic damage would be done separating the glue joint that holds the hinges in place and the parts of the display unit together.
    I've been recommending the following list of third-party repair and parts vendors in Powerbook forums for several years now, with hardly a disparaging word coming back to the Discussions about any of them to my knowledge. Check them out and see what they have to say about your problem. Phone numbers are on their web sites.
    http://www.pbparts.com (parts and repair work)
    http://www.dttservice.com (parts and repair work)
    http://www.powerbookresq.com (parts and repair work)
    http://www.powerbookmedic.com (parts and repair work)
    http://www.tekserve.com (parts and repair work)
    http://www.powerbooktech.com (parts only)
    http://www.ifixit.com (parts and excellent, illustrated online take-apart instructions)
    Good luck.

  • Broken hinges on a old Satellite P20

    My widescreen P20 has broken hinges and I hear this is a common problem :( I took it to be fixed and they said it's not just the hinges but the inside of the lid too so it is unfixable. I need to find one for spares, at the moment I'm unable to touch the lid let alone close it!
    I'm hoping if I buy the outside casing of a laptop, or just the lid, I can have my inside put into it. Does anyone know where I can get one? I have checked ebay and looked on this site but no luck so far.

    Hi
    I dont think its a common problem
    This problem is that the internal displays of notebooks got bigger and the notebook size smaller.
    The notebook has small hinges within the screen so all the force is applied on a very small area causing the plastic cover cracks.
    I have to say that this issue is not brand specific.
    By the way all parts; hinges, lid, covers can be ordered from the Toshiba service partner in your country

  • Right Broken Hinge Leads to Ripped Wire

    Hi, I was have a powerbook g4 titanium and the right hinge broke. Also with it, a black cable ripped. Every time I open it now it sparks from that wire. Is it the backlight power cable? If so, what do I need to replace and where can I get it?

    You need to disassemble the Tibook completely to remove the display assembly from it, as shown in these instructions:
    http://www.ifixit.com/Guide/Repair/Installing-PowerBook-G4-Titanium-DVI-Display/ 99/1
    Then you need to disassemble the display assembly, which is glued together at the factory and not intended to be taken apart, in order to replace the broken hinge (and I'd replace them both if I were replacing one) and the backlight cable. See this page for guidance in doing that:
    http://home.comcast.net/~macdan/tibook_display.html
    Disassembling the Tibook is a complicated process, but a competent do-it-yourself can handle it with the right tools and the iFixit instructions. Dismantling the display assembly itself is the most difficult job one can undertake on a Tibook. It carries a significant risk of causing additional damage that can make the display useless, and it will leave cosmetic scars no matter how careful one is. The alternative to dismantling the display to replace its hinges and backlight cable is to replace the entire assembly, and the price of a replacement display assembly may be low enough by now to make that the preferable alternative for most users.

  • Broken hinge on my 6-yr old Powerbook G4

    Ok, I am reaching my edge of insanity. I've been working with one broken hinge like another user here, and today, the second one broke. So now my display can't stand up on its own. It's annoying to say the least. I'm not sure what to do; I've been planning to get a new laptop, but i know Apple may be planning to come out with a new line soon. The hinge broke off from t he display bottom - so there's a hole on the display, and wires are showing on one of the hinges. What should i do? buy a new display? and where? I was planning to give this laptop to a family member once i got my new one. It's not completely worthless. However, this hinge issue is driving me!

    there are repair services, such as...
    http://www.techrestore.com/xcart/product.php?productid=16253&cat=257&page=1
    http://www.wegenermedia.com/tihingessnew.htm
    http://www.dttservice.com/powerbookg4ti.html#pbtihinges
    you can find more if you search with google/search engine of your choice

  • I dropped my Tibook. Broken hinges.

    Unfortunately the other day, I dropped my flawless 4 year old Titanium Powerbook, while the display was up. The outcome was 2 broken hinges, exposing the wires. The computer still works fine, but the display needs to be leaning against something to stay upright. Also the picture sometimes cuts in and out. It doesn't look like any of the wires have been cut, but a plastic tube holding the wires seems to have been slit.
    What are my options? Can this be fixed for a reasonable price? I took it to the Apple Store and they quoted me $950!!!
    Is it time to just surrender and buy a Macbook Pro. Is it enough of an upgrade to spend $2000?
    I appreciate any help I can get. Thanks!
    Titanium Book   Mac OS X (10.4.6)  

    Hi, JoshTown. The display is the Powerbook's most costly part by far, and the display assembly, which includes the extremely delicate display cables, is not meant to be disassembled: it's all held together with glue, not screws. When a cable, hinge, backlight, or the LCD itself goes bad, replacing the whole assembly is the remedy — and it's very expensive. Tibooks don't bounce when you drop them, so you're in for a hefty repair bill even if you buy a used display and install it yourself. You'll be very lucky to get out for less than $500-600.

  • Broken hinge

    BROKEN HINGE/SCREEN!!!  My last HP was two years old when the right hinge started acting funny, I babied it but to no avail it broke.  It broke on the inside as well as the outside, like came unattached inside.  I chauled it up to being used heavily and bought a new HP (because I love them).  Fast forward almost one year to the day of the new one purchase date and boom, broken again.  What is funny if that my warranty was up 3 days ago and now it breaks.  Seems like the hinge cover is fine, it is actually inside where it is broken.  I opened the screen today and it almost came completely apart.  What is the deal?

    I too am suffering Toshiba`s broken hinge problem. When I called they said that they do not have a problem and never have known one  break(what liars they are) when I called them up with a broken left hinge same as you. They wanted £200 to fix it and £80 just to send back to me, as they had sent it to Germany from the UK to see if there was a problem??? I have asked my Bank to refund my money that I bought the laptop (Toshiba Satellite) under the "goods not of merchantable quality" law in the UK as I had bought it on my credit card. Toshiba certainly do have a manufacturing problem with their laptops and should recognise this fact instead of employing people to deliberately tell people that they do not have any recorded problem with their hinges. I will never buy another Toshiba product ever again as the so called Guarantee is not worth the paper it is written on....
    puneetsharma wrote:
    My laptop is Portege M900.
    Part no.: PSU9FU-00700801
    Got it in May 2010. The left hinge is almost coming off. Called up Toshiba support and after 20Qs, was told that this is a physical damage and will not be covered. It will cost 150-250$ to get this repaired. I was not satisfied with this as the laptop has been handled well and have never seen this kind of issue with any other Dell laptops I have. When I pushed back, I was told that some supervisor will view my case and probably respond on Monday (12/20/2010)
    On a hunch searched for broken hinge on the site and saw a number of posts about this problem. 
    I am now even more convinced that there is a manufacturing defect which Toshiba has not bothered to solve. My cynical view is that getting 150$ for each of these problem might be netting a good margin.
    Have posted this to add my own experience and be counted. 
    Will update once I speak to the aforementioned supervisor on Monday
    cheers

  • MacBook Air hinges broken

    Anyone have any suggestions on repairing the broken hinges on a MacBook Air?  The cheap plastic hinges on mine have broken and the monitor is about to fall off.  Does anyone know why this obvious design flaw is not being covered under a warranty and have any suggestions of what to do?  Everything else about the computer runs great so I don't need or want to buy a new computer because of a design flaw.  Thanks for your help.

    Ask Apple why it isn't covered. We as fellow users can not give you a definitive answer.

  • Pavilion dv7 - heating and fan problems, hinge broken - DO NOT PURCHASE THIS JUNK!!!

    This message is targetted towards people looking to purchase an HP Pavilion dv7 series of notebooks. Hopefully they are scanning these boards prior to purchase, something I (very) regretfully did not do.
    My system: Intel i7 Q720 @ 1.60GHz, 8GB, ATI mobility radeon HD5650 1GB, Windows 7 home premium 64 bit.
    Almost immediately, there were severe overheating problems. Even under normal use (1- 4% CPU, Word, Excel etc.) it became too hot on the left side to keep on my lap. My kids actually burned their hands on that part. I once used it on a table with a vinyl tablecloth. It actually melted the vinyl!
    Running any CPU/GPU intensive software causes a shutdown due to overheating, a real nuiscance with playing games or watching video in HD. Just as a test, I ran one computationally intensive program overnight while I kept the machine in my freezer. Even then, it overheated and shutdown! (I have not overclocked; just running my software on the hardware as purchased).
    Even in normal use, the fan runs very high, and is very noisy. It is so noisy that I cannot leave it on in my bedroom.
    Finally, because of the positioning of the vent, I am certain that the intense heat weakens the left hinge. I am very careful with how I open lids, always with both hands on the lid. Within two months, the left hinge cracked. I argued extensively with HP, but they insisted that it was my fault, and I was charged for the fix.
    I'm wondering whether the designers ever turned on (let alone stress tested) these units prior to selling this piece of !@#$.
    Added bonus: within 4 months, the hard drive failed, though I can't pin that on HP. While the drive was getting replaced, I went out and bought an Acer. It had better specs than the HP, was cheaper, lighter, and even with the CPU at close to 100 percent, the heat is hardly noticable, and the fan is barely audible.
    I bought HP because most of the scientific instruments in our labs is manufactured by HP, and it is truly high quality , high precision equipement, some of it running for over 25 years problem free. From that, I really trusted the HP name, I trusted that their PC division would have equal quality and standards. !#$% was I wrong! I'm glad they're getting out of the PC business.
    The only reason I'm keeping this junk is because I took the extended warranty at the store, and under it, after three major repairs, they will get me a new notebook of equal or greater value. I can't wait for that inevitable third breakdown!

    The dv 7 eg 4012  is the biggest disapointment:
    the hinge brakes, it has an overheating problem!!!
    Be prepared to replace it after 12 months or pay the bill for the repairs, hundreds of dollars.
    I purchased the laptop directly from the hp online store about a year and a half ago.
    First of all I had to install the latest drivers because hp is not making sure it comes with up to date drivers.
    To find out what the problem was I had to contact the costumer service about 6 times.
    After about 12 months the laptop startet splitting at the left hinge.  The HP Costumer Service looked at the photos and told me this, Quote:  "We have received the attachment of broken hinges and find it is an user damage hence, the service of the Notebook would be done on chargeable basis."
    Before you want to buy a hp laptop, please type into google:  broken hinge hp laptop
    And you will see hundreds of posts of disappointed costumers.
    Even class action lawsuit have been taken out against them.
    For me, this was the last time that I invested about a 1000 Euros( bought it in Europe) in a product which needs to be replaced after a year and a half.
    Please stay away from this product,
    except you have plenty of time and money to keep this machine alive.

  • I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

    I need to get the parts to fix the broken hinge.  I see parts online for a DV7-3165DX (for example) and other similar model designations.  Which model does QE360UA#ABA equate to?
    This question was solved.
    View Solution.

    Hi!,
    HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
    Regards,
    Louis

  • Looking for a broken iMac G4 Display with arm

    Hi, im looking for a broken iMac G4 Display with arm included, i need it for a school project, so if anyone knows where i could get/buy one please tell me. Thanks!

    Hi, there should be lots of iMac parts machines in fact I just looked at one auction a second ago.
    http://cgi.ebay.com/Apple-iMac-G4-1GHz-17-for-PartsW0QQitemZ200364020743QQcmdZViewItemQQptZApple_Desktops?hash=item2ea6a05407&_trks id=p3286.c0.m14&trkparms=65%3A12%7C66%3A2%7C39%3A1%7C72%3A1234%7C293%3A1%7C294%3A50
    You must be searching with the wrong keywords....
    Kevin

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