Broken hinge cover HP Pavilion dm4

Hi,
So I just havethe problem that hundreds of other people had.About a year ago, I found my casing coming apart as I opened my dm4. This has never happened before. I didn't do any damage to it.
And all of sudden, it started becoming worse and now it's almost broken.
And now I would like ask people who experienced this issue before, what to do exactly in order to fix this issue? How much would it cost(knowing that my warranty is up)? What pieces do I need to but and where to find them?
I really find that it's a big shame on HP to create a computer with such a manufacturing defect, a lot of people seem to have this problem with the same model. Some photos:

Ok, so I received an email asking for my feedback
"Did this reply resolve your post or question?If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos."
So in order to share "the good news" I came to say that I'm never buying and Hp product again.
I first had enldless issues with my hp compaq 6715s( I consider it as the worst computer on earth), followed by some issues with my DV6. Then I decided to give HP another chance and buy their DM4 but they didn't deserve this second chance.
First of all my issue appears to be a design flaw.
Let's be logical, does it seem normal to have hunders of customer having the same issue?
it's obvioulsy a manufacturing defect,
like when you (as HP) see such a thread
http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Dm4-1065dx-left-hinge-broken/td-p/764061/page/13
Don't you think it's time to take actions? c'mon why on the earth do we have to pay for Hp's mistakes?
so regarding my issue, HP's support team sent my contacts to Hp turkey(as I'm lving in Turkey for the moment but I bought my laptop form US).So they contacted me, they wanted me to send my computer, they took it and kept for ~1week then they email me an invoice with the cost and then I have to tell them if I accept the price(they they start repairing it( or not.
Total: ~280$ + I paid ~30$ (ddiagnosis fee) = 310$ and my bought my computer for 800$ that's almost 40% of the price! It should be Joke! I laughed so hard when I received this e-mail.
Also,they put parts that I don't even need. My back cover is better than any brand new cover they may bring and I LED display is working. also what the heck is this, they sell Hinge covers separetly(2 adet)!? It's normally sold as a "pair" of 2 hinge covers together.
And the funny thing is there's no repair fees (ISCILIK 0), it's hilarious. While the prices are so expensive.
On top of that, I'm not even supposed to pay for HP not being able to correclly design a laptop.
P.S: this is my 3rd HP to end up with such dumb things in a row, all the HPs I have gave me headache . I will probably not fix my computer this time I will ask them to send it back without fixing it!

Similar Messages

I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

I need to get the parts to fix the broken hinge. I see parts online for a DV7-3165DX (for example) and other similar model designations. Which model does QE360UA#ABA equate to?
This question was solved.
View Solution.

Hi!,
HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
Regards,
Louis

Broken Hinge on HP Pavilion DV7-7115NR

OK so a few months ago i accidently droped my laptop and one of the hinges broke. It still holds the laptop and it opens very easily and when i close my laptop it slams closed. I wanted to know if it is able to get this repaired.
Here is a picture:
http://tinyurl.com/hingeshppic
Heres A Video Of What It Looks Like:
http://tinyurl.com/hingeshp

Hey Fluffy_Panda,
As there is damage to the computer, I have not been able to locate a replacement part number, or instructions on how to replace the hinge. I would suggest contacting technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region http://www.hp.com/cgi-bin/hpsupport/index.pl, for any repair, or replacement options that may be available to you.
Best of Luck!
I worked on behalf of HP

I have a broken hinge on a Pavilion dv7-4069wm

This laptop is not even 4 months old....

HI,
Your laptop is still under warranty so contact HP Support.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

HP Pavilion dm4 case, bezel, and hinge broken

About a month ago, I found my casing coming apart as I opened my Pavillion dm4. This has never happened before. I didn't do any damage to it. It just happened out of the blue. Then, the left hinge began pushing on the front case of my laptop and eventually broke it into pieces. When I open my laptop, I have to very carefully pry open the left side so it does not break any further or ruin my screen indefinitely. I have already paid about $200 to replace my display screen because the broken hinge casing somehow ruined a huge chunk of pixels. I have images, but it won't let me attach them. I have had it for about 2 years so my warranty is up. I'm debating just throwing my laptop in the trash and purchasing a new Samsung or Macbook or something, just not another HP! I have called tech support and they won't help me at all until I let them process $200 on my credit card. HAHA I am so disappointed in this company and in my investment. Anyone know how I can repair my laptop?

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Broken Hinges on DM4 2180US

Recently my daughters laptop started experiencing they symptoms of broken hinges. While the computer is a 2011 purchase, this apparently is a regular design flaw as I have read on this forum. I am hoping that someone will be able to help me understand the cost associated with this repair. I spent almost an hour on the phone with India today before asking to be transferred to a US based call center. Apparently, this is not an option but they promised to have someone call me back. If this is in fact a design flaw, even though the laptop is out of warranty has anyone experienced HP covering this flaw past the Warranty period?

http://www.ebay.com/itm/NEW-HP-pavilion-DM4-2070US-DM4-2033CL-DM4-2180NR-DM4-1060US-hinge-sets-L-R-/... theres videos about on youtube of how to replace hinges

HP Pavilion dv7t broken hinge

I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th. I wish I had looked into the problem sooner because I have been dealing with it for months.
I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
I am very disappointed in HP because I have up to now had great trust in this company and it's products.

Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck

Pavilion Dm1z-4000 broken hinge and broken screen again!

bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

Hello Melfig408,
I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

HINGES COVER

I have MacBook Air 13" with details below:-
Model Name: MacBook Air
Model Identifier: MacBookAir1,1
Processor Name: Intel Core 2 Duo
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBA11.00BB.B03
SMC Version (system): 1.23f20
The hinges cover is broken, now needs new one for replacement. I'm not very clear with the System Information. How do I describe the number of this device on order to get the compatible "hinges cover" for it? Any idea would be appreciated!

Hi Jay-r0723
Display hinge kit (includes left and right display hinges and brackets) 681812-001
Manual
http://h10032.www1.hp.com/ctg/Manual/c03593126.pdf
http://www.notebookparts.com/hp-pavilion-g6-g6t-g6z-lcd-hinges-left-and-right-681812-001/

Hp pavilion dm4-2120ss bezel replacement

Hi I´m looking for necessary parts to replace bezel, hinges and top cover of dm4-2120ss. Can anyone send me the Maintenance and Service Guide to view the number of parts needed. Thanks a lot

Hi, The first manual of the following link could be the one you are looking for: http://support.hp.com/us-en/product/HP-Pavilion-dm4-Entertainment-Notebook-PC-series/5145680/model/5189090/manuals/ Regards.

6260 hinge cover

Anyone got a broken 6260 lying about, who would sell me the hinge covers? I have lost one and am having a lot of trouble finding one (left hand, looking at the phone)
Thanks

Hi @gopsna ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your needing to replace the hinge on your HP Pavilion dm4-1112tx Entertainment Notebook. If you search the part number and include India it will give you a site in India that you can order from. Here is a link to your manual for the part number located on page 26.
I hope this helps you out.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Broken hinge

BROKEN HINGE/SCREEN!!! My last HP was two years old when the right hinge started acting funny, I babied it but to no avail it broke. It broke on the inside as well as the outside, like came unattached inside. I chauled it up to being used heavily and bought a new HP (because I love them). Fast forward almost one year to the day of the new one purchase date and boom, broken again. What is funny if that my warranty was up 3 days ago and now it breaks. Seems like the hinge cover is fine, it is actually inside where it is broken. I opened the screen today and it almost came completely apart. What is the deal?

I too am suffering Toshiba`s broken hinge problem. When I called they said that they do not have a problem and never have known one break(what liars they are) when I called them up with a broken left hinge same as you. They wanted £200 to fix it and £80 just to send back to me, as they had sent it to Germany from the UK to see if there was a problem??? I have asked my Bank to refund my money that I bought the laptop (Toshiba Satellite) under the "goods not of merchantable quality" law in the UK as I had bought it on my credit card. Toshiba certainly do have a manufacturing problem with their laptops and should recognise this fact instead of employing people to deliberately tell people that they do not have any recorded problem with their hinges. I will never buy another Toshiba product ever again as the so called Guarantee is not worth the paper it is written on....
puneetsharma wrote:
My laptop is Portege M900.
Part no.: PSU9FU-00700801
Got it in May 2010. The left hinge is almost coming off. Called up Toshiba support and after 20Qs, was told that this is a physical damage and will not be covered. It will cost 150-250$ to get this repaired. I was not satisfied with this as the laptop has been handled well and have never seen this kind of issue with any other Dell laptops I have. When I pushed back, I was told that some supervisor will view my case and probably respond on Monday (12/20/2010)
On a hunch searched for broken hinge on the site and saw a number of posts about this problem.
I am now even more convinced that there is a manufacturing defect which Toshiba has not bothered to solve. My cynical view is that getting 150$ for each of these problem might be netting a good margin.
Have posted this to add my own experience and be counted.
Will update once I speak to the aforementioned supervisor on Monday
cheers

Broken front cover of screen

broken front cover of screen ( not screen) which is wrote " Beats Audio and dv6 " and fixed camera
my sistem is --hp dv6 6000ee--
how i can fix this problem..?
This question was solved.
View Solution.

Replace it. The part is usually called a screen bezel if I understand correctly....you mean the plasic frame like a picture frame around the display. Such plastic parts are generally available on eBay. HP Partsurfer would have them, too but likely prohibitive in cost.
$30 on ebay:
http://www.ebay.com/itm/HP-Pavilion-DV6-6000-6102sa-6157ea-6153ea-LCD-Screen-Surround-Bezel-640421-0...

Broken hinge on a Macbook Air - how to fix it?

Hi,
I have a Macbook Air which has worked perfectly all this time, but a few days back one of the hinges broke. The system still works fine, but opening the lid seems to strain the body structure. Upon opening the bottom cover, I noticed that a wire is running through the broken hinge, which seems to be getting strained when opening and closing. I'm presently in India and I took it to an authorized service store, but they said that it requires a screen replacement and I think they're just trying to "upgrade" the repair to a more expensive option!
Has anyone faced this problem before or can recommend what parts should actually be replaced? I don't want to do it myself, but I want to go into a better service center armed with details on what they have to do!
Thanks,
Sid
(pictures below)
What a normal hinge looks like:

broken friction hinge on your AIr
I assume you threw open the monitor and the top over traveled?
Relatively a cheap fix.
Contact Apple for an appt. to fix it for you

Broken hinges on HP Envy 15 Touchsmart j100 TX Notebook

I bought a HP Envy 15 Touchsmart j100 TX last year. Within the first few months, the right-edge of the hinges beneath the monitor loosened. I showed it to a HP Gadgets and Gizmos retailer (from where I got the laptop) and they said its just a couple of loose screws, that I can screw in and keep using. Which is how I used it for over the year.
But now the right hinge has completely come off and I submitted the laptop for repair. The warranty is expired a few months back, and the repair was estimated at INR 17000, approx USD 275, (both top cover and base need to be replaced). There was no physical damage, no crack, nothing. I am not sure how they ascertained the need to replace pretty much the whole laptop body.
I feel disheartened and cheated. If I had been given the right advise by the retailer, I could have gotten things fixed in time within warranty. Now looking at all these forums and seeing how common the broken hinges problem really is, i feel terribly stupid.
HP, how can you let such things happen to your customers? What should I do now to get my laptop fixed, other than paying atrocious money?

@kinshuksunil
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Broken hinge cover HP Pavilion dm4

Similar Messages

Maybe you are looking for