Broken hinge on HP ENVY

I've been reading posts from others who've been having the same issues with broken hinges on the HP envy. My daughter's laptop is, of course, now out of warranty and a hinge is broken. If so many people are having the same problem, is there anything that can be done? It isn't that old, and I'd prefer not to have to buy another one.

You could order a new hinge kit by entering your Model number at HP PartSurfer:
http://partsurfer.hp.com/#tab=1
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Broken hinges on HP Envy Sleekbook

Hi - I hope someone can help. I bought a HP Envy Sleekbook for my home business less than a year ago from PC World in Bath, UK.
I have the same issue of broken hinges and damaged screen surround as a number of people on here. The problem has simply arisen from opening and closing the screen - the laptop has never left my house, nor been dropped or mistreated in any way.
Could somebody please point me in the right direction to get it fixed. I have the original receipt dated 31/01/13 and box.
Many thanks

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Broken hinges on HP Envy 15 Touchsmart j100 TX Notebook

I bought a HP Envy 15 Touchsmart j100 TX last year. Within the first few months, the right-edge of the hinges beneath the monitor loosened. I showed it to a HP Gadgets and Gizmos retailer (from where I got the laptop) and they said its just a couple of loose screws, that I can screw in and keep using. Which is how I used it for over the year.
But now the right hinge has completely come off and I submitted the laptop for repair. The warranty is expired a few months back, and the repair was estimated at INR 17000, approx USD 275, (both top cover and base need to be replaced). There was no physical damage, no crack, nothing. I am not sure how they ascertained the need to replace pretty much the whole laptop body.
I feel disheartened and cheated. If I had been given the right advise by the retailer, I could have gotten things fixed in time within warranty. Now looking at all these forums and seeing how common the broken hinges problem really is, i feel terribly stupid.
HP, how can you let such things happen to your customers? What should I do now to get my laptop fixed, other than paying atrocious money?

@kinshuksunil
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

Broken hinges of my ENVY M6 laptop

My HP ENVY M6 right side hinge got broken. As a result I can no longer use the laptop. I need to replace the complete casing of the laptop. Can anyone direct me on how I can get a new casing to buy. 2Tee.

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Broken Hinge on HP Envy M7 17"

The left hinge on my HP Envy M7-j120dx appears to be broken. Every time I open the cover, it causes the case to bulge. Apparently, this is a HUGE issue with the Envy line of HP laptop computers. Not sure how to figure out whether just the hinge is broken, or the bottom or even top case will need to be replaced. Appreciate any assistance.

Hope to hear soon from an employee of HP re: my issue. I have also posted this issue on Amazon's forum website and it appears there is a huge problem with the hinges on several models, but mostly the Envy product line. I called Tech Support and they were nice enough to transfer me to HP Parts (never could find a phone # online). HP Parts was able to give me several part #'s for the hinge package, the bottom and top covers, and even the hinge caps. At this point, I'm not sure whether the top or bottom case coves were damaged or just the left hinge. So, really need to deterine w/o spending a lot of money taking it to a service tech (like Geek Squad). Also, it appears from various YouTube videos that it is easy to fix yourself. But, not sure. Others that posted on Amazon's forum indicated they basically had to continue to contact HP in order to get any resolution. I hope that isn't the case in my situation. Thanks.

Broken hinges on HP Envy M6

Laptop is out of warranty, now the hinges are broken, they are very tight and it is difficult to open screen. The left hinge is now breaking through the screen bezel, laptop has not been dropped or mishandled. I love everything about this computer except the hinges. Any help is greatly appreciated.
Tony

Hi @tonyriccio ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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George
I work for HP

Broken Hinge on HP Envy Sleekbook 6

After over a year of careful and responsible use, the left hinge on my laptop broke and caused a bg split in the casing at the bottom of the monitor. After doing some research, it appears that this is a pretty common problem and yet HP has not issued a recall of this product.
Furthermore, I am beyond the warranty period for this product and I'll likely have to undergo an expensive repair. I have even visited computer repair shops that said the parts are not even available.
Please advise how this can be fixed - preferably not expensively, since this is apparently a known issue that HP should take ownership of.
Thanks.

@jaymeister
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Broken hinge ENVY m6

Like may others, I also have a broken hinge on my ENVY m6. Looking at these posts it seems to be a frequent problem and something HP should stand behind. I'm out of warranty, but am not ready to purchase a new computer. How can I get this repaired?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Envy m6 Broken hinge

I have same exact issue with broken hinge and cracked screen border on my HP Envy m6 1105dx. Otherwise the laptop is great. Jeff, thank you for helping others with with issue, please contact me asap, I can't close the laptop and my life and work depends on it. Thank you. Regards,Daniel

@JJ8
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
Cheers,
KarolB
I work for HP

Same issue, from Nigeria with a broken hinge

Totally new to this forum, its sorta my last resort for help with this broken hinge so I'de love a speedy reply, I suspect my warranty hasn't expired yet tho

What canIu guys do to help fix up my envy, the problem seems lyk a factory problem to me from all the posts I've read, And I really need this hinge fixed up

Broken Hinge Hp

HiI have a broken Hinge issues and it feels that it is one common problem. I need to get it fixed because I am afraid it can cause lots of other problems to my laptop's hardware o. My LAPTOP is not in warranty .
I am writing so that I would want someone from HP to contact me and help me out Would be grateful Kind Regardsa Happy Hp User Envy m6 -1114TX

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Broken hinge

BROKEN HINGE/SCREEN!!! My last HP was two years old when the right hinge started acting funny, I babied it but to no avail it broke. It broke on the inside as well as the outside, like came unattached inside. I chauled it up to being used heavily and bought a new HP (because I love them). Fast forward almost one year to the day of the new one purchase date and boom, broken again. What is funny if that my warranty was up 3 days ago and now it breaks. Seems like the hinge cover is fine, it is actually inside where it is broken. I opened the screen today and it almost came completely apart. What is the deal?

I too am suffering Toshiba`s broken hinge problem. When I called they said that they do not have a problem and never have known one break(what liars they are) when I called them up with a broken left hinge same as you. They wanted £200 to fix it and £80 just to send back to me, as they had sent it to Germany from the UK to see if there was a problem??? I have asked my Bank to refund my money that I bought the laptop (Toshiba Satellite) under the "goods not of merchantable quality" law in the UK as I had bought it on my credit card. Toshiba certainly do have a manufacturing problem with their laptops and should recognise this fact instead of employing people to deliberately tell people that they do not have any recorded problem with their hinges. I will never buy another Toshiba product ever again as the so called Guarantee is not worth the paper it is written on....
puneetsharma wrote:
My laptop is Portege M900.
Part no.: PSU9FU-00700801
Got it in May 2010. The left hinge is almost coming off. Called up Toshiba support and after 20Qs, was told that this is a physical damage and will not be covered. It will cost 150-250$ to get this repaired. I was not satisfied with this as the laptop has been handled well and have never seen this kind of issue with any other Dell laptops I have. When I pushed back, I was told that some supervisor will view my case and probably respond on Monday (12/20/2010)
On a hunch searched for broken hinge on the site and saw a number of posts about this problem.
I am now even more convinced that there is a manufacturing defect which Toshiba has not bothered to solve. My cynical view is that getting 150$ for each of these problem might be netting a good margin.
Have posted this to add my own experience and be counted.
Will update once I speak to the aforementioned supervisor on Monday
cheers

I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

I need to get the parts to fix the broken hinge. I see parts online for a DV7-3165DX (for example) and other similar model designations. Which model does QE360UA#ABA equate to?
This question was solved.
View Solution.

Hi!,
HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
Regards,
Louis

Broken hinge on a Macbook Air - how to fix it?

Hi,
I have a Macbook Air which has worked perfectly all this time, but a few days back one of the hinges broke. The system still works fine, but opening the lid seems to strain the body structure. Upon opening the bottom cover, I noticed that a wire is running through the broken hinge, which seems to be getting strained when opening and closing. I'm presently in India and I took it to an authorized service store, but they said that it requires a screen replacement and I think they're just trying to "upgrade" the repair to a more expensive option!
Has anyone faced this problem before or can recommend what parts should actually be replaced? I don't want to do it myself, but I want to go into a better service center armed with details on what they have to do!
Thanks,
Sid
(pictures below)
What a normal hinge looks like:

broken friction hinge on your AIr
I assume you threw open the monitor and the top over traveled?
Relatively a cheap fix.
Contact Apple for an appt. to fix it for you

Satellite 2450 -101 Broken Hinge - Disassembly guide required

Hi does anyone know where I can get hold of a disassembly guide to replace my broken hinge? I have the part but want to make sure I strip it down correctly. Any help gratefully received.

Hi
I would also not recommend removing and opening the notebook by yourself if you have no enough experience. You could damage some parts instead of repairing ;)
Every notebook technician could do this job for some bucks. so asks someone in your area.
By the way; I found an interesting website how replacing Satellite 2435 LCD screen. This notebook is similar to Sat 2450.
Maybe its useful:
Screen replacing on Satellite 2435

Broken hinge on HP ENVY

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