Broken hinges on m6 notebook

The hinges on the notebook have broken and the screen is detaching, based on the multitude of posts about this issue how can I get it repaired? It's obviously a manufacturers defect and HP should take care of it.

@Scottandamy 
Thank you for using HP support forum. I have sent you a private message. If you’re unsure how to check your private messages please click here.
Thank you,
Omar
I Work for HP

Similar Messages

  • Hinges broken 17" Pavillion dv9500 notebook Service Tag dv9610us

    My 17" Pavillion dv9500 notebook (Service Tag dv9610us) has 2 broken hinges. 
    I understand this is a common problem with this family of laptops and I believe there are videos on YouTube to show how to fix them. 
    I ordered what I thought were OEM hinges from a non HP website and they are extremely stiff. 
    Almost impossible to rotate by hand. 
    I would have ordered from HP, but I don't want to spend a lot, because I need more RAM and the frame for the monitor too which is also cracked.
    Is it normal for new hinges to be so stiff ? 
    Is the plastic frame on the same side of the monitor called the Bezel, or are both the front and back of the monitor cover collectively called the Bezel ?  The HP Store doesn't show a photo.

    Thanks Run-ner !!
    Well since you've been so nice, I'll try another question.
    How do I determine if this laptop is considered Single Lamp or Double Lamp.  The part numbers for hinges differ. 
    HP Pavilion dv9610us Notebook PC
    Display 17.0" WXGA+ High-Definition BrightView Widescreen(1440 x 900)
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01162111&tmp_task=prodinfoCategory&lc=en&dlc=en...
    Thanks !!
    Chris

  • Broken hinges on HP Envy 15 Touchsmart j100 TX Notebook

    I bought a HP Envy 15 Touchsmart j100 TX last year. Within the first few months, the right-edge of the hinges beneath the monitor loosened. I showed it to a HP Gadgets and Gizmos retailer (from where I got the laptop) and they said its just a couple of loose screws, that I can screw in and keep using. Which is how I used it for over the year.
    But now the right hinge has completely come off and I submitted the laptop for repair. The warranty is expired a few months back, and the repair was estimated at INR 17000, approx USD 275, (both top cover and base need to be replaced). There was no physical damage, no crack, nothing. I am not sure how they ascertained the need to replace pretty much the whole laptop body.
    I feel disheartened and cheated. If I had been given the right advise by the retailer, I could have gotten things fixed in time within warranty. Now looking at all these forums and seeing how common the broken hinges problem really is, i feel terribly stupid.
    HP, how can you let such things happen to your customers? What should I do now to get my laptop fixed, other than paying atrocious money?

    @kinshuksunil 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • Broken Hinges Compaq Presario C555nr Laptop

    I am sooo desperate! Can someone PLEASE tell me how to replace the above hinges? I was told it was not very difficult and I would find instructions here in pdf form. I have searched many hours and can't find it. Both hinges are now broken.  Thank you very much.  [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]

    Hello Katiefrancis, welcome to the HP Forums.
    I see that you're looking for instructions on how to replace the hinges on your notebook.
    Unfortunately there is no documentation for this, your best bet would be to contact support for assistance with this.
    HP Technical Support, North America 1-800-474-6836. For all other regions click here.
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • Satellite 2450 -101 Broken Hinge - Disassembly guide required

    Hi does anyone know where I can get hold of a disassembly guide to replace my broken hinge? I have the part but want to make sure I strip it down correctly. Any help gratefully received.

    Hi
    I would also not recommend removing and opening the notebook by yourself if you have no enough experience. You could damage some parts instead of repairing ;)
    Every notebook technician could do this job for some bucks. so asks someone in your area.
    By the way; I found an interesting website how replacing Satellite 2435 LCD screen. This notebook is similar to Sat 2450.
    Maybe its useful:
    Screen replacing on Satellite 2435

  • Broken hinges on a old Satellite P20

    My widescreen P20 has broken hinges and I hear this is a common problem :( I took it to be fixed and they said it's not just the hinges but the inside of the lid too so it is unfixable. I need to find one for spares, at the moment I'm unable to touch the lid let alone close it!
    I'm hoping if I buy the outside casing of a laptop, or just the lid, I can have my inside put into it. Does anyone know where I can get one? I have checked ebay and looked on this site but no luck so far.

    Hi
    I dont think its a common problem
    This problem is that the internal displays of notebooks got bigger and the notebook size smaller.
    The notebook has small hinges within the screen so all the force is applied on a very small area causing the plastic cover cracks.
    I have to say that this issue is not brand specific.
    By the way all parts; hinges, lid, covers can be ordered from the Toshiba service partner in your country

  • Satellite Pro L20 - broken hinge baseplate - where to get the parts?

    Hi there ,
    First post on here so please excuse any lack of local etiquette.
    My son has a Toshiba Satellite Pro L20 with a broken Hinge baseplate. I'm am calling it a baseplate as i cannot find the name of the part anywhere on the web so far.
    Its obviously the metal plate on the base that the hinge attaches to.
    You can even see it if you remove the battery.
    Does anyone know what this part is called and where i could possibly purchase one ?
    Kind regards
    Jimmy

    Hi
    I think in such case the Toshiba ASP (authorized service partner) could help you.
    You have to get in contact with this ASP in your country and the technician should be able to order a compatible part for the notebook.
    Here you can find all ASPs worldwide:
    http://eu.computers.toshiba-europe.com -> Support & Downloads -> Find an Authorized Service Provider

  • Re: m6 broken hinge

    I have a HP Pavilion dv8000. My left hinhe broke. I wanted to order the hinge, but it says I have to know whether I have a single or dual lamp.  How do I tell.  Is there a way by using the sserial number or P/N number?

    Hello @wrd0225a,
    I have read your post on how on how the hinge of your notebook computer has broken, and I would be happy to help you!
    To find out your replacement options, I recommend contacting our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    I hope this helps!
    Regards  
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • Pavilion Dm1z-4000 broken hinge and broken screen again!

    bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

    Hello Melfig408,
     I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
    It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
    Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
    Please respond back at your earliest convenience.
    Thanks
    Clicking the White Kudos star on the left is a way to say Thanks!
    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

  • Broken hinge

    BROKEN HINGE/SCREEN!!!  My last HP was two years old when the right hinge started acting funny, I babied it but to no avail it broke.  It broke on the inside as well as the outside, like came unattached inside.  I chauled it up to being used heavily and bought a new HP (because I love them).  Fast forward almost one year to the day of the new one purchase date and boom, broken again.  What is funny if that my warranty was up 3 days ago and now it breaks.  Seems like the hinge cover is fine, it is actually inside where it is broken.  I opened the screen today and it almost came completely apart.  What is the deal?

    I too am suffering Toshiba`s broken hinge problem. When I called they said that they do not have a problem and never have known one  break(what liars they are) when I called them up with a broken left hinge same as you. They wanted £200 to fix it and £80 just to send back to me, as they had sent it to Germany from the UK to see if there was a problem??? I have asked my Bank to refund my money that I bought the laptop (Toshiba Satellite) under the "goods not of merchantable quality" law in the UK as I had bought it on my credit card. Toshiba certainly do have a manufacturing problem with their laptops and should recognise this fact instead of employing people to deliberately tell people that they do not have any recorded problem with their hinges. I will never buy another Toshiba product ever again as the so called Guarantee is not worth the paper it is written on....
    puneetsharma wrote:
    My laptop is Portege M900.
    Part no.: PSU9FU-00700801
    Got it in May 2010. The left hinge is almost coming off. Called up Toshiba support and after 20Qs, was told that this is a physical damage and will not be covered. It will cost 150-250$ to get this repaired. I was not satisfied with this as the laptop has been handled well and have never seen this kind of issue with any other Dell laptops I have. When I pushed back, I was told that some supervisor will view my case and probably respond on Monday (12/20/2010)
    On a hunch searched for broken hinge on the site and saw a number of posts about this problem. 
    I am now even more convinced that there is a manufacturing defect which Toshiba has not bothered to solve. My cynical view is that getting 150$ for each of these problem might be netting a good margin.
    Have posted this to add my own experience and be counted. 
    Will update once I speak to the aforementioned supervisor on Monday
    cheers

  • I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

    I need to get the parts to fix the broken hinge.  I see parts online for a DV7-3165DX (for example) and other similar model designations.  Which model does QE360UA#ABA equate to?
    This question was solved.
    View Solution.

    Hi!,
    HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
    Regards,
    Louis

  • Broken hinge on a Macbook Air - how to fix it?

    Hi,
    I have a Macbook Air which has worked perfectly all this time, but a few days back one of the hinges broke. The system still works fine, but opening the lid seems to strain the body structure. Upon opening the bottom cover, I noticed that a wire is running through the broken hinge, which seems to be getting strained when opening and closing. I'm presently in India and I took it to an authorized service store, but they said that it requires a screen replacement and I think they're just trying to "upgrade" the repair to a more expensive option!
    Has anyone faced this problem before or can recommend what parts should actually be replaced? I don't want to do it myself, but I want to go into a better service center armed with details on what they have to do!
    Thanks,
    Sid
    (pictures below)
    What a normal hinge looks like:

    broken friction hinge on your AIr
    I assume you threw open the monitor and the top over traveled?
    Relatively a cheap fix.
    Contact Apple for an appt. to fix it for you

  • Broken hinge on HP ENVY

    I've been reading posts from others who've been having the same issues with broken hinges on the HP envy. My daughter's laptop is, of course, now out of warranty and a hinge is broken. If so many people are having the same problem, is there anything that can be done? It isn't that old, and I'd prefer not to have to buy another one.

    You could  order a new hinge kit by entering your Model number at HP PartSurfer:
    http://partsurfer.hp.com/#tab=1
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Broken Hinges on DM4 2180US

    Recently my daughters laptop started experiencing they symptoms of broken hinges.  While the computer is a 2011 purchase, this apparently is a regular design flaw as I have read on this forum.  I am hoping that someone will be able to help me understand the cost associated with this repair.  I spent almost an hour on the phone with India today before asking to be transferred to a US based call center.  Apparently, this is not an option but they promised to have someone call me back.  If this is in fact a design flaw, even though the laptop is out of warranty has anyone experienced HP covering this flaw past the Warranty period?

    http://www.ebay.com/itm/NEW-HP-pavilion-DM4-2070US​-DM4-2033CL-DM4-2180NR-DM4-1060US-hinge-sets-L-R-/​...  theres videos about on youtube of how to replace hinges

  • Broken hinges on HP Envy Sleekbook

    Hi - I hope someone can help. I bought a HP Envy Sleekbook for my home business less than a year ago from PC World in Bath, UK. 
    I have the same issue of broken hinges and damaged screen surround as a number of people on here. The problem has simply arisen from opening and closing the screen - the laptop has never left my house, nor been dropped or mistreated in any way. 
    Could somebody please point me in the right direction to get it fixed. I have the original receipt dated 31/01/13 and box.
    Many thanks

    I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

Maybe you are looking for