Broken iphone
i broke my iphone, im able to connect it to itunes, listen to music using a headphone with the play button, and the phone rings when someone calls, but its screen IS FULLY GONE, AND doesnt light up,the frame is dent. am i eligible for a discount replacement at the price (199$) for a new phone?
Called an out of warranty replacement, from Apple, cost for an iPhone 4 is US $149. And yes, you are eligible.
Similar Messages
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Apple recently replaced my broken iPhone 5 with a new one. I backed up the contents of my phone with iCloud.
When setting up my new phone I used an iCloud back up from an earlier date. Now I am missing some of my most recent stuff. How
Do I go back to use the proper iCloud back up to set up my new phone?Tap settings> general> reset> erase all content and settings...then you'll have a chance to setuo your phone again
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My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?
Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy -
Is there any way to retrieve notes from a broken iphone via usb connection?
I have an old broken iphone 3g and I want to retrieve the notes from my old phone; however, there is absolutely no way I can turn the phone on and manually email the notes to myself. Is there any way I can retrieve the notes from a file transfer system once synching up the iphone to my computer? If anyone can help me with this I would greatly appreciate it!
ThanksIf the phone doesn't power on and isn't seen by the computer then you wouldn't be able to pull data off it with the USB connection to your computer.
You could pursue data recovery if the notes are very valuable, but the cost can be similar to having data recovered from a failed computer drive(possibly prohibitively expensive). -
Is there any way to get all my stuff transfered from my old broken iphone to a new one
is there any way to get all my stuff transfered from my old broken iphone to a new one
Guess you have your answer. Maybe next time you'll read the User Guide and use the phone as recommended so this doesn't happen again.
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I can't sync my iPhone and back up my data with my computer because iTunes says to enter the passcode into my iPhone to unlock it, but I am unable to unlock and enter in my passcode on my iPhone because the screen is shattered. I have my replacement iPhone with me and I'm not going to activate it until I can sync/get the data from my broken iPhone. I have the envelope to send my broken iPhone back to the Verizon store or whatever so that's not a problem. I just can't sync my old iPhone with my computer.
Thanks.No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
Thanks. -
Jail-broken iPhone 4S won't come out of recovery mode after attempted ios 7 update
So I've had my jail-broken iPhone for a while and decided to go for the ios 7. After deleting 200 songs, 400 pictures & videos, and countless apps and other useless data to get the necessary free space to upgrade, I was finally able to download it. It went into recovery mode (showed the iTunes logo and the USB cord) shortly afterward. I plugged in my iPhone to my laptop, iTunes came up, but as I tried to restore the phone to upgrade to the ios 7, an error appeared saying the "iPhone software update server could not be contacted or is temporary unavailable". I've tried a LOT of stuff, from simply restarting my laptop to trying DFU mode like 200 times, and it keeps saying the same thing. Now I'm basically phoneless because it won't come out of recovery mode.
Does this have anything to do with it being jailbroken and not backed up prior to attempting to upgrade? Please help!Yes, it is directly related to j'breaking it. And as such, you will get no further support from Apple and we cannot help you either. Use an internet search to try to find a solution elsewhere.
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Broken IPhone 6 how much will it cost for a refurbishment phone
broken IPhone 6 how much will it cost for a refurbishment phone?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
Broken iPhone 3GS screen how much is to fix
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
Broken iPhone Replacement + Mazuma Mobile?
Recently broke my iPhone 3GS by water damage. The phone no longer turns on, and the screen is also damaged. I visited an Apple store to find out about warranty and replacement etc.. Because the phone was damaged by water, it is therefore out of warranty and therefore will cost to £120 to replace. However, i checked on mazuma mobile how much i would get for my broken iPhone and they gave me a quote of £80. I was just wondering if anyone knows that whether Apple will want my broken phone back, when replacing it, or would i be able to sell it and use the money to pay for the replacement cost?
Cheersif anyone knows that whether Apple will want my broken phone back, when replacing it,
Yes, you have to return the entire phone to be eligible for an out of warranty replacement. -
Is there any way I can have a box sent to my house for my broken iPhone...with out calling? Preferably online.
You could try your nearest Genius Bar; in order to decide whether or not a repair/replacement is necessary, a human being would have to troubleshoot and assess the situation by talking to you.
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I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
I have a broken iphone 3gs and I was wondering if I should either save up for a OOW replacement or if I should sell it on ebay and use the money to buy an iPhone 4?
The $199 plus applicable sales tax for the OOW replacement includes a 90 day warranty and does not require signing a new two year contract with AT&T.
You can purchase an iPhone 4 16GB for $199 plus applicable sales tax which is AT&T's subsidized price if you qualify for AT&T's upgrade pricing with a new phone, which includes a one year warranty along with signing a new two year contract for the subsidy. -
Broken iphone 5 screen (Australia)
Hello, I have a broken iphone 5 screen (Australia) and I was wondering how much it will cost to repair (no warranty) and how long it will take. Also wondering what kind of details I need to have with me when I go into the Apple store to fix this problem.
Thankyou!Contact the Apple store and ask them if they replace screens and how much it would cost.
Full device replacement costs can be found here: http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Select the country from the drop down list.
Select Express Replacement Service.
Select "My iPhone is not under warranty" -
PrePaid iPhone customers cannot get broken iPhones replaced
so i went to the Apple Store the other day... and asked this question:
If my PrePaid iPhone breaks, how can I get a new one to replace the broken iPhone?
They pretty much told me I am screwed, and one staff member actually used the F word about the situation... Apple, dont want to sell prepaid too much over in aus, so my only option would be to get a contract, which i dont want...
Now that Apple dont really want to sell prepaid iPhones any more, there is no option for me...
So, I I break my iPhone now... Apple will refuse to sell my a replacement iPhone without a contract in Australia...
SO... ultimately, if you are not willing (or able) to get a contract with the main networks, you’ll have to forfeit your PrePaid iLifestyle that you’ve got used to and get back on your old standard mobile phone! Ridiculous right!?
The Full Article is here...
http://www.iphoneuserguide.com/apple/2008/10/03/iphone3g/apple-anger-prepaid-cus tomers/
Message was edited by: realitydreamshipWelcome to the real world where you don't get everything that you want.. If you break it you should have to pay full price for it if not more.. That's my opinion.. If I dropped my iPhone and it broke I would be fully willing to buy another at full price.. You know what the best part is about the real world though?.. If you don't like something or don't like what comes with it.. DON'T BUY IT.. it's really an extremely simple concept
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just replaced my broken iphone with a replacement. Now when I try to sync my audiobook library i get a warning that all of my music, etc will be deleted. I can drag and drop but it's a pain in the ***. What has changed?
Click: Restoring your iTunes Library backup (from an external drive) here > iTunes: Back up your iTunes library by copying to an external hard drive
BTW, if you are a resident of the U.S, have iTunes 10.3 or later, and iOS 4.3.3, you can re download your iTunes purchases for free.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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