Broken Ipod... Possible support or repairs?

Ok, I've had my 5G Ipod since April 14th (my first Ipod). Today I was playing basketball (I regret it now) and someone pulled on the earbud wire (it was under my shirt, so they managed to yank on it in the space between my shirt and my pocket) and it fell on the floor. So you don't think I'm a complete idiot, I must add we were supposed to be just casually shooting baskets, not anything that should've knocked my Ipod out. Stupid kid.. anyway, so it fell on the floor. Everything seemed ok until I went to Kmart to get a few things. Randomly when I would walk, everytime I would take a step with the foot opposite to the pocket I had my ipod in (complicated huh..)It would kinda cut out, but not completely and make this weird sound. At first I thought it was the earbuds, but I tried wiggling, pushing slightly, unpluging, and every kind of manipulation I could think of. So I start walking again, it's fine for a while, then it started doing it again, same step and everything.
I was wondering, first of all, if i might not be broken. Maybe some sort of electronic interference, although I highly doubt it, wishful thinking. If it is broken, what kind of warranty/garuntee does my Ipod come with, and does it even cover stuff like that? If not, can I get it repaired or will I have to buy a whole new Ipod? Anyway, any input will be appreciated. I'm so depressed about messing my Ipod up.

My dear friend in Utah. More than likely, if after trying a different set of ear phones the problem persists, your IPOD more than likely suffered an internal fracture after hitting the ground. The only way to truely know the extent of the damage is to of course send the IPOD into Apple after requesting a shipping box, or send it into another repair location. A google search will turn up a few that are reputable. Yes in hindsight, not good to play any sport with an expensive and fragile item. Life turns out that way however, when we don't consider all the possibilities that could happen from our decisions. If sent into to Apple, the repair tech will determine by examination, including any physical damage to the case if the repair will be covered. Nine times out of ten it won't be covered, termed misuse or abuse. As I am sure you are upset about the possible damage to your IPOD, move on and get on with the next part of your life. There will be plenty of times in life that you'll be faced with a bad decision you made. Your heart and mind grow stronger by overcoming these times. First step is to get the IPOD checked out! Good luck and stay positive.....

Similar Messages

I have an old ipod mini and the screen was broken, can it still be repaired?

i have an old ipod mini and the screen was broken, can it still be repaired?

Yes. You can choose to have it repaired by Apple or a 3rd party repair company. Here are Apple's repair qutoes.
http://www.apple.com/support/ipod/service/prices/
A simple Google search for iPod Mini screen repair should give you a number of results. Here is one option.
http://www.ipodrepair.com/ipod-repair-mini.htm
And kudos to still using an iPod Mini.
B-rock

My iPod screen has broken. I want to repair. how much screen do I pay for?

Subject:
My iPod screen has broken. I want to repair it. How much screen do I pay for?

Apple does not repair iPod screens, they replace the entire unit. Cost varies based on the generation and capacity of the iPod Touch. To repair you need to find an Authorized Apple Service Provider...do not use a non-authorized repair service as that will void all future support and help from Apple.

Is it possible to get data from a smashed/broken iPod touch 4th gen?

Is it possible to get data from a smashed/broken iPod touch 4th gen?

- If when you connect the iPod to your computer it appears in iTunes then you can make a backup and then restore another iPod or other iOS device from that backup.
- Otherwise you will have to go to a data recovery company.
- When I go to the YouTube link I can't get the video to play.

Will apple know if my ipod was jailbroken before even though i restored it. Do they even pay attenion to it if they are repairing a broken ipod touch screen??

Will apple know if my ipod was jailbroken before even though i restored it. Do they even pay attenion to it if they are repairing a broken ipod touch screen??

I don't think so. Did you do a DFU mode restore, which removes all software/firmware. Apple though does have it's reason, it can make viruses easy to get ya cuz once u jailbreak, all security holes r open cuz I heard that jailbreakers do that so they can modify software to change the UI, and the iPod has to let the code be modified, so anybody can add malware to ur iPod and it would think it as normal code. Plus ur iPod could go into a inoperatable state. But, no if u restore I think you will be fine.

I need help on my possibly broken iPod touch 16GB (3rd Gen)

I've had this touch for more than 2 years (so warranty expired). One night I was charging my touch when I was sleeping. Unfortunately the window was open and it started raining. My touch didn't get soaked that much but noticed that the speakers weren't working because it was sensing that earphones were plugged into it (which none were). I dried my touch off as much as I could with a towel. Then I plugged some earphones into it afterwards and the sound worked fine. Unplugged the earphones and it still said it was sensing it, disabling the speakers. Randomly, when I pressed the home button as I was exiting the Music app the touch screen stopped working. I pressed the power and home button at the same time until the "slide to power off" red bar came up. I couldn't slide the red bar because the touch screen stopped working. I then proceeded to turning off my touch completely. Starting it up again holding the power and home button after a while. I got the apple logo, but faintly (as if the brightness level was at the lowest setting) and it didn't go to the home screen. It just was stuck at the apple logo. I pressed the power and home button again to turn it off and on and still got only the faint apple logo. I googled this problem and a solution I found was to plug it into my computer and press the power and home button. Now it won't show the apple logo at all when I hold down the power and home button. Now... well I'm typing this horrid situation to you guys... D:

I would try to turn off the iPod and dry it as suggested in he following:
http://www.ehow.com/how5356376fix-wet-ipod-iphone.html
The charge it and maybe restore it. BTW, Apple only made 32 and 64 GB 3G iPods so I doubt you have a 3G. See the following for identifying your iPod:
http://support.apple.com/kb/HT1353

Can I get music off of a broken iPod Video, 30GB?

This isn't detrimental, I have an iPhone as well as an iPod touch and have all the music I need. But I found my broken iPod video today, and it hasn't worked for a few years. I dropped it about three and a half years ago, cracked the screen, and ever since it's been fudged up. If I plug it in, it'll try and start up, then shut itself down, so it's *trying* to work.
I'm simply curious to see what music was on there, so it's not a big deal if it's not possible. I know I had over three thousand songs on there, and they're all bound to be terrible, but it's fun and also horrifying to look back on my previous taste in music.
If anybody has any solutions, or ideas, let me know, but like I said, not in a panic, not taking it to be repaired or anything.
I'm not sure if it's called the iPod classic, by the way, but this is the iPod I'm talking about. http://images.amazon.com/images/G/01/electronics/detail-page/ipod-2-091206.jpg
I don't think the iPod's coming up on my computer. I just plugged it in, and this is my old crappy computer since my PC decided to crap out, but there's no sign of it being recognized so I'm assuming it's probably a lost cause, but oh well.

The only suggestion I have is to try and force the iPod into Disk Mode.
Putting iPod into Disk Mode
B-rock

How much does a replacement for a broken ipod touch 32gb 4g cost

how much does a replacement for a broken ipod touch 32gb 4g cost

Apple will exchange it for a refurbished one for $149 if the iPod is not in pieces/severly phyically damaged.
Apple - Support - iPod - Repair pricing

Can i get a discount on a new iphone because of my broken ipod?

I have recently broke my ipod to now the screen looks completly broken also the home button works, ive heard that if you bring in your broken ipod they will give you a new one for $100 but i want a iphone not an ipod is there a way i could get a discount on an iphone because my ipod is so badly damaged? but also i would be getting my iphone through bell so it would only cost $80 so i would just like a discount from that.

No.
Apple will exchange you iPod for a refurbished one for this price. The price depends upon the model and capacity.
Apple - Support - iPod - Repair pricing

Can I trade a broken ipod touch for the same model.

Can I trade a broken ipod touch (dead battery) for the same model.

Yes. See the repair pricing here:
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
If only the battery the exchange price is $79.
You can make an appointment at the Genius Bar of an Apple store for the exchange
Apple Retail Store - Genius Bar

Broken Ipod Symbol

My Ipod Color has been working fine for 2 years, recently I have been experiencing problems with it. At first it would just freeze, and I would have to reset it by pushing the menu button and the select button, but now when i try to turn it on, all it displays is a broken ipod symbol, and also a folder icon. Does anyone know what this could mean? Thanks!

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Refund from Apple Because of Broken Ipod

I saw this in the Warranty Packet (included in the ipod classic's box):
Apple’s warranty obligations for this hardware product are limited to the terms set forth below:
Apple Inc. ("Apple") warrants this hardware product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period").
If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.
So I decided to email apple to ask them if this refund would be in cash or an apple store gift card. They sent back an automated message, which was not helpful at all.
So then I called technical support and asked them the same question. They told me to call customer service, which is not available Saturday and Sunday. And they didn't even know the phone number for customer service...
So right now I am not able to contact apple. So could anyone in these forums please answer me:
Can I get a refund on my broken ipod classic (purchased in October) and will it be in cash or apple store gift card? Also, I searched around in the forums here and read that some people think that apple only gives a refund within 14 days? Is this true? If it is true, then why does it not say this in the official warranty packet?
Thanks in advance.

If they send you a refurbished iPod it will be in a brown box with just the iPod in it. If you want to return it to Best Buy you need to use your original packaging and have your receipt.
What is wrong with this iPod and how did it get broken?

Given old broken ipod mini with new computer

my cousin had a broken ipod mini and she was given an ipod video. she gave me her old broken ipod mini and it was past her one year warranty. anytime i touch any button there is just the apple logo and a sad icon. i`ve tried going online to find a solution but i couldn`t fix it myself. i know what everyone would say, go to the store and fix it right? but i can`t, personal reasons. she gave me her ipod video iPod CD and i installed iTuens and QuickTime player. i plugged the ipod mini into my computer but it`s not there and it won`t charge. it won`t do anything and everytime i still press any button it shows the apple logo then a sad icon.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Can i bring a broken ipod to come fix it at the apple store with no charges

Can i bring a broken ipod ro come fix it at the apple store with no charges

If it's physically broken or has damage to it, then it's a paid repair cost.
If it's just not working and has no damage (physical or liquid), they should be able to take care of you unless you are out of warranty.
Go here to check your warranty.
Go here so find an Apple Store for service.(choose your country in the top right)
Go here to look at repair costs. (choose your country at the top)

A Broken ipod shows up in my screen

Okay so my ipod is messed up.Some times when i plug it in it shows a broken ipod and under it it says" www.apple.com/support" but it dosent tell me what part of apple support to go to.sometimes it does charge and when im hearing music it frezes other times it says that itunes cant recognize the ipod at the moment.what do i do? help!

Oh yes, I've also tried Apple's "iPod recognized by Windows but not iTunes" page. I have reinstalled iTunes, reset my iPod, and even reset the iPod Service.

Broken Ipod... Possible support or repairs?

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