Broken iTunes Update

I have two Mac mini servers and the iTunes 10.1 update failed to install properly through the Server Updates tool in Server Admin for both servers. I installed the updates manually but I cannot clear the status messages in Server Admin.
It shows installation in progress and status unknown for this update on both servers. There is probably a temporary file either on the servers or on my Mac somewhere that needs to be deleted to remove the stuck status messages from Server Admin, but I can't find it anywhere. Does anyone have any idea where the update status info is stored for the server updates (not the software update service)?

Connect to Server using Apple Remote Desktop
That's a good alternative if you already have ARD, but at $300~$500 depending on the license, I'd rather deal with it the way I described. Between the shell and the remote server tools that are included with OS X server, or just connecting a keyboard and monitor to the server if you have physical access to it, most problems can be resolved without additional expense.

Similar Messages

ITunes update 11.0.2 has broken my iTunes, won't even open

I plugged in my iPhone to sync and recharge when the notification popped up that an update for iTunes was available. When first attempting to downloaded the 11.0.2 iTunes update, it got to the end of downloading and then gave me an unspecific error message. I shut everything down, restarted, and my second try at downloading the update worked. Now upon attempting to open iTunes, however, nothing happens--just the old 'iTunes quit unexpectedly' and the prompt to submit an error report. I read that there might be a problem with firewall, but my firewall is turned off. I read that there might be a problem with McAfee anti-virus programs, but I don't have one. Another suggestion was uninstalling and reinstalling iTunes though Terminal, which I did next. Upon launching, same problem 'iTunes unexpected quit' and a prompt to send the error report. In trying to sync, my iPhone now also doesn't work--seems to be locked trying to restore since iTunes has bugged out. Help?

Great Sleuthing, Rich!
Check this out:
https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=Rapport&containerType=&container=&containerName=&username=&rankBy=date &numResults=15

After latest iTunes update I get error message when syncing:

"iTunes could not sync information to the iPhone "name" because a connection could not be established to the iPhone". Same for my iPad, same for both even after upgrading to IOS6.0. Any ideas?
I tried to carry out a restore on the iPhone but iTunes cannot back it up.
Is the latest iTunes broken? or is it just me?
I am on Windows 7 64 bit, Never had this problem till the latest iTunes update.

So I am unclear, did you purchase these songs or import them from a cd?
If you imported them and still have the CD try importing them again and see if they work the delete the others.
Or if you purchased from itunes re-dowwnload and see if they work. Maybe they are corrupted files and this should resove it.

TS3694 New itunes updates installation error message 0x800736FD. Has anyone encounter such problem before? appreciate your advice

Hi guys
I have this error message when installing new Itunes updates:
HResult: 0x800736FD.
Can anyone help me? thanks

I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.

After installing the latest itunes update most of my music cannot be located. A box pops up and says the song cannot be found. What can I do?

I installed the latest itunes update and now I can't play most of my songs. A box pops up that says it cannot be located and asks me if I want to locate it and when I click on Yes it gives me all my files on the computer (dropdown box) and I don't know how to find them. Some of my songs will still play.

turingtest2 wrote:
The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2
Having the same issue.. All of playlists were deleted as well as the majority of my music can't be located. It seems the only music that can be located is the music I have purchased directly through itunes/iphone.
The location where itunes thinks my music file is:
"file://localhost/C:/Users/MY NAME/Music/iTunes/iTunes Media/"
The actual location where my music file is:
"C:/Users/MY NAME/My Music/iTunes/iTunes Music/"
This is weird because I have not moved my music and it was working fine before I upgraded to the new iTunes...
My steps:
1) update itunes to latest version
2) plug in old phone take backup in itunes
3) plug in new phone and restore from that backup
I didn't notice the issue until I looked on my phone and all of music was missing from my phone along with playlists (minus the music I purchased directly from iphone/itunes.
Then I looked in itunes in my music library and saw itunes can't locate my music files. I also tried replacing the previous itunes library file as noted in the support link above but didn't do anything..
Any help would be greatly appreciated!
Thanks,

Itunes 12.1.1.4 crashes in windows 7 since itunes update.

Since the latest iTunes for PC update 12.1.1.4, my iTunes is broken (again) - seems to happen every few updates.
Windows 7 (64 bit)
I may have a rather large library which might not help (aprox.. 2200 albums). The trouble shooting options posted to other questions seem to generic. This issue seems related to the latest update that has broken my iTunes.
ITunes will quit unexpectedly after 45-60 seconds from starting iTunes, just sitting idle, not playing any music (will crash if I try to play a song as well).
Tried a slightly smaller version of the same library that is on an older laptop also running win 7, same thing occurs, iTunes will just crash for no reason about a minute in. 2 different PCs, not a coincidence.
Sure if I create a new user with practically no songs in the library, it works. But how is this realistic? I am not going to rebuild a 2200 album library 1 by 1 as the troubleshooting suggests.
I need a real fix here, as it seems this update or one prior has broken iTunes and made it completely unusable.

See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Ipod nano 7th g is not rcognised by computer after itunes update

My ipod nano 7th generation is no longer recognised by my computer after the latest itunes update. Newest software is on my windows 8 computer... Any ideas?

Hello, Arndt262.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

TS1372 After the latest iTunes update iTunes no longer sees either of my ipods. Diagnostics says no ipod connected. However my laptop, which is running Window 8.1 does see the ipod.

After the latest iTunes update neither of my iPods are recognized by iTunes, so I am unable to sync. When I run diagnostics it says no device connected. My laptop sees my iPod so I know it is connected. I have tried all of the recommended iTunes fixes and none work. I tried deleting and reinstalling both an older version and the newest version. The older version would not reconize my music libray. Any thouhts?

I tried deleting and reinstalling both an older version and the newest version.
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

With Windows Vista, the most recent Itunes update 1/30/2014 has caused Itunes not to work, with a Mscvr80.dll not found error. Uninstalled all Apple programs, and installed fresh Itunes. Same problem. Tried to reinstall using an older install exe nogo

Recent ITunes update has caused ITunes not to work. Tried uninstalling all Apple products and reinstalling fresh. Still doesn't work. Tried reinstalling from an old install.exe. Install went nicely but program won't start as it says it can't open the library file.

Now that I have no way of accessing any of the products I have purchased from ITunes, I will most certainly never use ITunes again for any reason. Why throw good money after bad? I will use another MP3 player that is not as cumbersome or proprietary.
Lesson learned.

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

I have been having a lot of trouble with the latest itunes update and my ipod classic 80Gb i.e. being unable to sync songs, but now i have no files at all on my ipod, it is completely blank when i view it from my computer. I need help, please, anybody.

As it says above, i have been having a lot f trouble with my ipod classic and the latest itunes update, i was unable to sync songs or anything to it and have tried every conceivable 'fix' i could find. i have run an itunes diagnostic and the results are posted below. a major problem is that when i try and view my ipod through my computer it displays nothing at all on the ipod, no files or anything, this may be the problem but i have no idea how it has happened or how i could resolve it.
This ipod holds huge sentimental value and i am loathe to buy a new one! If anybody can help it is greatly appreciated, than kyou in advanced.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K50IJ
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038B8600B98D1E0
Current user is not an administrator.
The current local date and time is 2014-03-21 16:52:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2fd81a1f13cf3ff25a8b4f0e8e725116
**** Device Connectivity Tests ****
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Receipt in recent iTunes update

My work recently issued me an iPod touch (the only reason I have an Apple product) and I purchased an app for work. I need a receipt to be reimbursed. I made the purchase over 72 hours ago and have not recited an email, and yes, I checked my junk mail. The instructions in the Support Community require iTunes (why I need another program to manage my purchases I don't get) but the instructions don't apply to the recent iTunes update. Does anyone know how to get a receipt with the new iTunes update? Please help.
Posted with my Windows Phone

You should have an emailed receipt to the primary email address that is on the iTunes account. If that is the email account that you are checking and the email isn't there then you can try contacting iTunes Support and see if they will send a copy (which is probably unlikely) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Or would a screenshot of your purchase history be sufficient ? If it is then you can see the last 90 days purchases via http://reportaproblem.apple.com, or there is a better version of your purchase history viewable via a computer's iTunes : See your purchase history in the iTunes Store.

Computer slow and not responding since installation of new iTunes update

Good Morning,
I downloaded the new iTunes update two days ago. As soon as I did it my computer was freezing up and none of my programs would respond. I uninstalled it as my computer was working fine. I did the update again and the same thing happened. So this time I uninstalled iTunes only, not Quick Time and my computer is fine. Is there anyway I can get a link to download the previous version? I can not do a system restore because my compute does not have one for some reason. I have tried that.
Also my computer's CPU usage runs normally at anywhere from 4% to 12%, both times after I did the update, it was running at 100% all the time. I could not shut it off or close any programs.
Does anybody have any ideas?
Thank you for your time.

Many thanks Matt - when I spoke to my son last night he did say the anti-virus programme might be the cause, so he told me how to re-install the old Thunderbird version which worked, and to tick the option which says 'allow me to choose whether to install new versions'. So far so good! Very grateful for your help - thanks.

My Home Sharing does not work any more after latest iTunes update

After iTunes update to 11.1.3 my Home Sharing does not work any more!
It worked just fine for several years...
I tryed to do everything I could find on Apple support... NOTHING works.
Most of Apple so called updates turn out real crap...
I am wondering whats happening to Apple?...

Hello igor_rena,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Best of luck,
Mario

13.3 Macbook Pro Retina Keeps rebooting after recent iTune updates

This morning after I installed the new iTune updates (11.2.?), the macbook pro just flashed with some color stripes and then screen went black. I need to long hold reboot key to turn it off and turn it back on.
My iPhone was connecting with the Macbook during the update. I am not sure if this is connected to the issue. I unplugged iPhone and rebooted the Macbook. But right after I log in, the color stripe things came again and the macbook went dead. Now it is stuck in this status. I think I need to bring it to the apple store and have the "genius" guys fix it
updates: I waited for a while and reboot it. Now it seems working...

This morning after I installed the new iTune updates (11.2.?), the macbook pro just flashed with some color stripes and then screen went black. I need to long hold reboot key to turn it off and turn it back on.
My iPhone was connecting with the Macbook during the update. I am not sure if this is connected to the issue. I unplugged iPhone and rebooted the Macbook. But right after I log in, the color stripe things came again and the macbook went dead. Now it is stuck in this status. I think I need to bring it to the apple store and have the "genius" guys fix it
updates: I waited for a while and reboot it. Now it seems working...

Broken iTunes Update

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