Broken left hinge on Spectre XT Ultrabook

I'm now one of the many HP users with a Spectre XT Ultrabook with a broken left hinge. Like most others in this forum, the laptop has been has never been carefully used and looked after but since the defect occurred out of warrantly HP won't offer support or replacement. Given the large number of people with this exact problem, it's CLEARLY a design nd/or manufacturing defect, so what are our options? Repair? Replacement? I desperately need this laptop for work...

Hello HarleyGuy06,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

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Broken Left Hinge, HP Spectra XT

My 2012 Spectra XT ultrabook has been an outstanding machine, I love it. Although the left display hinge has broken, making it nearly impossible to open and close the screen. Never been dropped or rough handeled! It seems that this isnt the first time HP has had this problem, but i dont see any solution... Upon taking the laptop into multiple repair stores, im turned away saying that HP doesnt even sell the broken part anymore. Isnt there any way to save my $1000 machine? Im very dissappointed that im unable to find a replacment for such a simple repair.

@carl_gonzaga ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Broken left hinge on pavilions M6

hi my daughters pavillion m6-1004saa has also just broken on the left hinge and it's pushing out the bezel for the screen. it seems this is an inherrent fault judging by all the other posts? could we have some help from 'jeff' please? hoping you can help as we only bought this in nov 2012, but it was from currys so we cant go back to the retailerhoping you can helplinda

Like many other owners of an HP Pavilion M6 notebooks I too have a broken left hinge and was quoted a large ammount of money to have it repaired. When it seems to be an inherent problem with their product as I have seen by the many complaints. This problem as far as I can see, HP have not offered to fix as an agreed fault but only if paid for by the customer, who's only mistake was to buy a faulty product.I have never dropped my Pavilion and always use a padded bag designed for notebooks and since all customer complaints regarding the hinge seem to be identical in the LEFT Hinge, HP should come to the party and repair them for free.As a well known saying goes here in Australia "Not Happy Jan ! " which was coined from a TV add and has now been added to our venacular.I will not buy HP again.

Pvilion G6 broken Left hinge

Hi,
Left hinge of my pavilion g6 has broken. I have found many cases on the Internet (some of them are on consumer forum websites and some are on this HP support forum web site) which have explained the same broken hinge problem(G6 left hinge). So, Has there been any fixes?

@Rohith050
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Broken left hinge

I have an HP envy that i bought in march of 2014 and the left hinge has broken!! it has never been dropped or slammed shut or anything that would normally break a hinge. i have no idea where to get a replacement hinge or to take the computer for it to be fixed. i dont want the problem to get worse of for it to crack my touchscreen. suggestions??

Hi @hannahos ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

Re: Envy m7 Notebook with a Broken Hinge
Options
‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
Reply

Hi @polemanone ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

SL500 Left Hinge Broken

I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
Link to picture
Is there anything I can do to get this fixed?
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
Also, I just saw that a bunch of other people have this same problem even on this forum...
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

HI,
I have just experienced same issue. I have 2 SL500 type 2746 both left hand hinges broken. One i have sent for repair with Lenovo awaiting quote. I am keen to see if this is a growing issue amongst many customers as I am now expecting to see many more with the same issue which potentially will amount to a significant cost to me for repairing them considering they are not 2 years old as yet. I opted for Lenovo as opposed to other makes due to the IBM heritage and advertised duarbillity.

Pavilion g6 Broken Right Hinge

I've had my G6 for almost a year and my right hinge is slowly breaking off from the body. It's getting to the point where I can't close the computer. I searched this topic and I got to a topic on these forums called "Pavilion g6 Broken Left Hinge" found here : http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Pavilion-g6-Broken-Left-Hinge/td-p/32133... and apparently this is a common issue with the G6s. I can't seem to reply to that topic. This is depressing that I can't use my laptop to the point where I can't move it without the hinge being to the point of breakage. If someone from HP can help me here, I'd be greatful.

Hello djscoobydoo,
Welcome to the HP Forums!
I'm sorry to hear the hinge on your Pavilion is slowly breaking. You need to contact HP phone support, immediately, to get it addressed. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks!
Mario
I worked on behalf of HP.

X121E Left hinge is broken

Hello. The left hinge of my laptop was broken after less than 100 open / close cycles. Service center says it's not a warranty issue, but if judge by google search it is a design flaw, because every next user has the same problem. Please advise where should I sent a complaint?

Hi, nebucad_nezzard
When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Dm4 Left hinge broken

I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

My HP envy ultrabook left hinge broke and now my screen wont light up

So I have had this computer for a little over a year and a half and about 2 months ago my left hinge broke. I was out of the country studying abroad so there wasn't much I could do about it. After I got home I didnt have the time nor the money to fix it so I was just carefully opening and closing it. Well today when I opened it, the screen wouldn't light up. I really need to get it fixed fast because I am a full time college student and my classes depend on having a computer. What can I do? Oh I should say, it is not under the warranty anymore.Help please?

Hi HP + all, I am currently in a similar situation. The bottom left part of the frame (very close to the left hinge) is detached from the screen, making it difficult to open and close the laptop. I have had this problem at least two (most three) times in the past year and each time have sent it to HP for repair while having the one-year waranty. It appears to be an issue of faulty glue, but if left untreated, the opening and closing gets more difficult (even while I hold the frame and screen together while performing such actions) and the left hinge will start creaking. My warranty is expired and the additional repair period that HP gives after a repair (30 days? 90 days? I forgot) is over. My last repair was in late 2013 or early 2014. I do not carry my latop by the frame at all, and I treat the Ultrabook with care (gently placing on table when using after first frame separation). I no longer close it at all and only use it on my home desk. It's very frustrating to repeatedly have the same issue, very frustrating that I can't take it to public places without risking something, and it also makes me unhappy since each cycle of sending the laptop over and waiting for it to come back takes away a week or more of work. Can someone please address this? I am nearing my wit's end with this repeated issue. Thanks.

Sleekbook (envy) left hinge broken

I simply opened my laptop, envy series sleekbook and found that left hinge is broken and online research I have done that shows this problem is faced by many other users of envy series . Certainly it's a design flaw .
My laptop is still in warranty. Please let me know will it be covered in warranty ? Otherwise how much will I have to pay?

Hi:
This is a consumer to consumer forum, so no one here can speak on behalf of HP regarding what is or what is not covered under the warranty.
Please contact HP technical support for the country you live in at the link below to find out the information you are looking for.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

T43 Left hinge broken

Hi,
My T43's left hinge is broken, and I need to replace that. If I am not wrong, I need replacement part 91P8388. Can someone tell me the steps to replace this hinge.Is there any video available which shows these steps ? I tried searching youtube, but could not find much.
Thanks in advance,
pkd

This is the manual, it has a step by step guide for replacing every possible component in the T43.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58837
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Pavillion DV9720ea Left Hinge Broken

I purchased a Pavillion DV9720ea laptop in March 2008.
2 weeks ago whilst opening the laptop I heard a cracking sound. Upon investigation the left hinge had come apart slightly and there was broken plastic and a small bronze coloured circular fixing fell out.
I am led to believe that the laptop now requires a new hinge, back cover and bezel at a cost of £175 (including VAT).
It appears from research on the internet and speaking to a number of UK based repair centres that this is a common fault with this series of laptops.
HP refuse to acknowledge this as a fault despite numerous complaints by customers with this very fault.
There has been a limited recall on earlier models in the Pavillion DV9xxx range for this very fault, yet HP are still prepared to fix this issue.
I have spoken to numerous members of HPs South Africa based call centre, and each time I have been told that it has been escalated as far as possible, only to find out that there are indeed people I can (and have) speak to. In fact, I apparantly spoke to someone in the Managing Director's office in South Africa (Somehow I don't think so!).
Does anyone know what my next steps should be? Has anyone else had the same problem?

Unfortunately, I am in the UK and the price for anything to be repaired by HP is around £300 (Approx $450).
The price I've been quoted is from an approved repairer at £175 (Approx $260).
The people I've spoken to at HP all deny that there is a problem and are unwilling to help - they've not even discounted the cost of the repair on a fault which they are fully aware of from the sounds of it

Left hinge broken on ENVY m6

My left hinge is falling apart. It's been weak since I got it repaired within warranty when I bought it. When I bought it, part of the screen didn't work and I think when it was repaired some damage was done to the back of the screen (the metal on the lid was pretty bent out of shape) and its gotten too bad to deal with now.

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Broken left hinge on Spectre XT Ultrabook

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