Broken lock button and limited headphone connectivity covered?
Would a broken lock button and limited headphone connectivity be covered in the 1 year limited warranty?
It's hardware, but I'm unsure if it's counted as physical damage or not. It's a long drive to an Apple store and I don't want to waste gas to get a 'no'.
Covered by warranty unless the damage is due to abuse. If the iPod is all beat up and dented Apple may say it is due to abuse. If it just shows normal wear it should be covered under warranty.
Similar Messages
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Broken lock button and speaker
I've had my iphone4 since December and so is still under warrant. The lock button has broken and now the speaker had also broke so it won't play music put loud and you also can't hear when on the phone to someone. Will they fix or replace the phone for free?
Both of those problems will be covered by Warranty. Make appointment with Apple Genius who can make this determination and replace the iPhone.
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How can I turn off an iPhone 5 that has a broken lock button and is frozen?
I have an iPhone 5 and my screen has been frozen for about 20 minutes and the lock button is broken. I have assistive touch but that is also frozen. Are there any ways to turn off my phone?
Let the battery die and/or plug it into iTunes and restore it.
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I had 67% power at 10 am but when I went to lunch at 1 my phone was dead. I tried plugging it into a power source but it still wont turn on, and as previously stated my lock button is broken. How do I turn it on?
If that is not successful try the remaining items of:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How do I turn off my phone with a broken lock button and screen doesn't work?
my lock button broke a few months ago and I've been getting along fine without it due to assistive touch. Now, my screen won't work at all.. I can't slide it to open it, can't slide to power off .. only thing I can do is slide down the today thing at the top and slide it back up .. I can get siri to bring me to my password screen but I can't type it in .. any ideas on how to turn off or restart my phone seeing as I can't slide to power off? This happened over night so my phone is at 94% as of right now and I don't want to wait for it to die because that will take forever ..
Honestly the hard really right now to say what you can do. How long have you had the device? If it's under a year you can take it to apple store and they can switch it out for free. If it's over a year then it would be at a paid cost cause they can't fix that issue.
Hope this helps. -
I got the iphone 5 six months ago. The lock button broke two months ago so I went to apple and got a new one. My lock button just recently broke so can I go get another phone seeing that it is still within the first year? Or will they not give me another one seeing I already got a new one? I've had the phone for six months and the lock button has already broke twice.
There is no limit on warranty replacements.
As long as it is defective,not damaged -
How can I restore my iPhone 4S with a broken lock button and with a passcode
I have tried restoring the phone by trying to let the battery drain and by plugging it in and holding the home button but that did not work. I also tried using RecBoot but kept getting an error message. The iPhone has a passcode and a broken sleep/wake button so I cannot put it into recovery mode. The holding of the home button method was given to me by Apple (called them). It is running iOS 5.1.1 if it makes any difference. Please help!!
Kjpantano wrote:
... The iPhone has a passcode and a broken sleep/wake button so I cannot put it into recovery mode. ...
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
Be sure to make an appointment first... -
My iPod touch 4th gen is stuck in recovery mode with a broken 'lock' button.
My iPod touch 4th generation is stuck in recovery mode with a black screen and I can't get it out. It has a broken lock button and I have tried everything to get it out of recovery mode. Every time I plug it into iTunes, it recognises my iPod and says 'iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used in iTunes, so I have restored it several times and every time, it says there is an unknown error. Please Help!! (my iPod is IOS 6.0.1)
What is the complete wording of the error message that says unknown error? Usually more information like a error number is also given.
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Locked up Iphone 5 with broken lock button
I have an Iphone 5 with a broken lock button and I set passcode and forgot it and it locked up my iphone and I can't get into it. It says Iphone disabled on the front. Any adive ?
if th button is broken, take the phone to apple for a replacement phone under warranty.
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Broken lock button on iPhone 5
a few months ago my lock button on my phone stopped working. you can press down on it just fine, like it's not jammed or anything, it just doesn't do anything. i've had my phone for just over a year, a year and a week tomorrow actually. i've read different discussions about broken lock buttons and most of them have said to just take it into apple and they'll most likely replace it. but my problem is, i'm almost positive i don't have a warrenty on it anymore, and even if i did, would they still replacing seeing that they don't sell iPhone 5's anymore.
You should still have a 1 year warranty, but as you are out then you might have to pay the out of warranty cost. Go to apple and see what they will do sense you just are out of warranty.
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iPhone 4ws won't turn on. I have a broken lock button. It just randmoly turned off and won't turn on. I can't go to the apple store because I'm going on vacation. Someone please help
Your phone is broken; there's no magic solution for you. You can try plugging it in to wall power and see if this turns the phone on, but if it doesn't, you can either go on vacation without your iPhone, or make the time to visit the Apple store before you leave.
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The lock button and screen on my iphone 5 are broken, does apple repair this if the phone is under warranty?
Yes, if the screen is not cracked, this will be handled by Warranty. Cracked screen is Out of Warranty repair, and for iPhone 5 this will cost $229. For either, make Genius reservation or set up Service and take or send to Apple for resolution.
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I have an ipod 4 touch with a broken power button and Im locked out of the ipod. How can I reset the ipod? Please help!
I also don't know the operating system.See the method in my reply in this discussion for how to place the iPod in Recovery mode w/o buttons
Turn on without Home/Power Button -
Frozen screen w ios 7.1.2 and broken lock button
i did the ios 7.1.2 update this morning around 9:30am and my phone is still frozen at 10:30pm on the loading screen. how do i restart it with a broken lock button?
Here are people with the same problem, and no solution:
iPhone 4 froze on update for iOS 7.1.2 and lock button is broken! HELP!!
Re: iphone locked after 7.1.2 update
My Iphone 5 froze during IOS 7.1.2 update -
HT1212 resetting phone with broken lock button
I bought a used iPhone 4S (which did not have a passcode on it) with a broken lock button. When I turned on the phone after a full charge, it said to update the OS. So, I did. All of a suddent there was a passcode on the phone. I asked her the passcode and I tried what she told me. Well, I tried it too many times and now the phone is disabled and says to connect to iTunes. I've set up an iTunes account (at the direction of the Verizon store), but cannot figure out how to reset the phone from iTunes. Any advice?
Read the article you were just at: iOS: Forgotten passcode or device disabled after entering wrong ...
That's how you handle this issue.
If you can't turn off the phone to perform recovery mode because the Sleep/Wake button is damaged, then you won't be able to do anything on the phone with recovery or DFU mode. You'll probably have to replace the device.
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