Broken lumia 820 screen

the screen of my lumia 820 was broken and it isn't displaying. can u give me a calculated guess of the cost of a new screen and a place i can get the repairs done in nairobi.
Solved!
Go to Solution.

You need to visit Nokia Care to get it replaced. The cost varies depending on Region so they are in best position to provide the details.
You can find a NCC over HERE

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Lumia 820 Screen Unable to Power Up

Hi,
I'm facing this problem and I've been trying to debug the issue for the past few hours of whereby the screen will not power up but the phone is definitely working(the buttons will lit when I press the power button, the phone will ring and vibrate when I call it, there will be a sound when I take a screenshot, and the phone will vibrate when my phone receives an email).
I was using this app http://www.windowsphone.com/fi-fi/store/app/the-ssh-client/e8aa1299-e011-486c-9f61-3232c892b17b before the screen failed to start(but I've used this app for quite a while before in other days and nothing happened).
Phone Condition:
1. Screen is not turned on(failed to start)
2. Phone is working(read above)
3. My computer(Win 7) can detect the device, but there are no files inside the Lumia 820 drive(there are files inside it before that).
4. Battery was ~50% when it had problems and now its ~29%
Things that I've tried:
1. Soft Reset - Holding Decrease volume button + Power Button
2. Holding all four buttons
3. Holding power button(weird, but this doesn't seem to reboot the device anymore)
Things that I have not tried:
1. Flash it
2. Charge it
Well, any other viable solutions?
p/s: I've browsed through here and some other sites as well before asking here.

Did you try this key combination for your 4 button reset?
Step 1- Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2 - Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
Step 3 - The phone will reset and boot up automatically. Please note that this may take several minutes.
Please note you will lose all data doing this.
If the above doesn't work then it is likely a hardware issue and you should have it checked out at your local Nokia Care Poibt.

Fragile Lumia 820 Screen + support/service issue

I got 820 to evangelize lumia & got bad face in front of others for praising this s***t device.
How fragile screen of such high end (next to flagship) device? Screen got cracked falling from less than 1 feet.I can't believe it for such a brittle screen glass.
On top of it I cannot fix the screen as it is out of stock from past 1 month in Hyderabad. Called Nokia care multiple times and all turned up against saying no stock for next 15/20 days.
what a useless investment. Very bad experience/impression as I use to love Nokia since my first mobile 7610(which by the way still runs).

Hi Adrianhughes,
My problem is not that screen is broken/having crack. That's the fact and I know its a common issue with all 820 devices.. Its a design flaw from Nokia..
My problem is with after sales service. Nokia care is asking for ~10K Rs. to fix screen (half the cost of device) but that too they cannot do as they are out of stock.. So all in all its waste of investment.. (both money, time and running behind and saying I am biggest fan of Nokia..)

Lumia 820: Screen not working

Hello,
Encountered a wiered problem today. All of a sudden the screen stopped displaying.
The touch seems to be working fine(as the double tap wakes up the phone), but the screen is blank.
Tried with soft re-set, phone restarts, I get a pixalated alternate black and white stripes on the screen, then it goes blank again.
This is really frustrating as this is not the first issue I faced with a Nokia Lumia phone.
1. The screen got damaged from a drop of less than 1feet. - Warranty did not cover..had to replace it with a new phone .
2. Camera stopped working 3-4 months back, luckily got the camera replaced as it was covered under warranty.
(The whole process took 75 days!!!!)
This time the unexpected display problem. The warranty period expired a few months back.
The issue seems to be with the hardware. Replacing the screen now would cost me around Rs.10000.. : (
I LOVE the Win8.1 OS, but the hardware is clearly lagging behind
Seems like Nokia's sturdy and reliable USP is falling apart with Lumia.
Dont have much hope on getting this phone repaired through SOFT/HARD resets(tried it multiple times) but any other suggestions are appreciated.
Thanks

Hello, Shashank666. How did you perform the 'soft reset'? Is it by pressing both the volume down and power keys at the same time until the phone vibrates and restarts? How about the hard reset? How did you perform it? Is it the same with what's on the below link (Option 2)?
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141447
If yes, we suggest using the Nokia Software Recovery Tool to recover the software. This deletes all the files in your device.
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987
The link is for the UK. Let us know your location so we can provide you the local one.
We look forward to your reply.

Lumia 820 broken screen

Hi all,
I am in big trouble with my phone lumia 820. It slipped from my hands couple of days ago and screen went blank immediately thereafter. LCD is not displaying anything and I am not able to do anything with it.
If new panel (screen, lcd, touch) needs to be fixed then its costing me too much..I can manage with the broken screen but lcd display should be working.
Can someone please guide me with the simplest and most cost effective way to do it. ??
Regards
Kapil Khanduja

If the screen is broken, it's broken. There is no way to fix it adn it needs to be replaced. This is not the place to discuss self repair or otherwise. Let's just say Google and YouTube are your friend.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

My screen got cracked of Nokia Lumia 820

I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

Marks underneath screen of Lumia 820

Ive had my NNokia Lumia 820 approx 4-5 weeks and though Ive got no software problems with the phone, about a week ago, I noticed what looked like smudge marks on the underneath of the screen, at the top under the speaker and in the bottom left corner of the screen, about a third of the way up. I just happened to notice in the daylight today and have noticed that the marks are growing in sixe, especially the one in the bottom left corner, nearly halfway across the screen. I suspect its a build quality issue as Ive never had this issue with a phone before. I was wondering if anyone else has had the same issue?

Here you go. Forgot about my work blackberry, which has a flash which showed it up quite nicely. Perhaps the other guys can confirm if this is the same as their's.
I'm starting to think it's actually an imperfection in the front of the screen, rather than behind. If you scrub quite hard with a cloth you can get rid of it (mostly), but as soon as your finger goes over that area it's back. Like that part of the screen has imperfections that cause it to smudge/stay smudged more than the rest of the surface. Just a hypothesis, probably wrong. Unless it gets worse I'm not too bothered about it.
Attachments:
IMG-20121231-00008.jpg ‏354 KB

Bit of touch screen not working Lumia 820

Hello!
A couple of months ago I bought a Nokia Lumia 820. And after a while I broke the digitizer. Got a new one and replaced it myself. The problem now is that the digitizer now does not work properly, a bit of it doesnt work, the second line on a keyboard when the phone is positioned upward. I have read somewhere that this could mean a faulty digitizer, but the thing is when I use the nokia search button on the lower rigth corner of the phone that activates the bing search the whole screen works fine and I can even input the pin code.
So my question is this can this be a software problem rather than hardware, because I really dont want to buy a new digitizer and then realize that the new one wont work either. Or could I have made an error when I was replacing the digitizer.
Thanks in advance for your replies
Solved!
Go to Solution.

It's a hardware issue, either a faulty digitizer or you damaged something when fitting it.
Due to the rules of this forum we aren't allowed to discuss or assist with internal self repairs so I suggest you google for an unofficial forum where people may be able to help.

Cracked screen on password protected lumia 820

i cracked the screen on my lumia 820 and can no longer enter my password. is there a way i can access my photos from the device? even when i connect it to my computer it still requests the phone be unlocked which i can no longer do. any suggestions? thanks in advance

You could try hard resetting it as follows. With the phone powered off, press and hold the vol down +power+ camera buttons. When the phone vibrates, release the power button and release the remaining two buttons 5 seconds after that.

Lumia 920 screen broken + other problems

Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
Cheers,
J

The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
J

Lumia 820 volume broken :(

Hi,
I have a Lumia 820 that I purchased 2 days ago. Today, I opened the case to see where the MicroSD card would go and then put the back piece back on the phone.
Tonight, I wanted to watch a YouTube video and when I pushed up on the volume button, it wouldn't go up, only down. The usual click was gone too. I opened the case to see if something got stuck and the little copper thingee is missing for the volume up button. I can a little bit of it sticking out from where it used to be?
I love the phone and I'm so sad it broke so quickly.
Is there any way to fix it? Thank you.

I would return it asap as a defect and get a new one. You deserve to have the quality Nokia experience.

Broken Nokia Lumia 520 Screen Lcd and touch screen

How much would it cost to repair my nokia lumia 520 Screen? Please Help

Depends on the country, you'd need to ask Nokia care in your country directly. Now that the 520 has dropped in price it would probably cost less to replace it with another 520, or the newer 530.

My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
Some of my friends who have windows 8 phones from Nokia haven't experienced any problems so far, not even heating problem. It's safe to say that the problem is only with my device.
It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Please help!! problem with rebooting lumia 820

I only got my Lumia 820 yesterday and it was fine then today the camera stopped working, i tried taking the battery out, and putting it back in then switching it back on - still no luck. Then i went on the nokia website and looked up the troubleshooting advice where it advised a reboot. I tried the reboot, seemed to be going fine but now it wont switch on properly!! when it gets to the switching back on part of the reboot it vibrates then the nokia logo comes up on the screen but stays like that and nothing else happens!! please help, really dont know what to do!
p.s i stay an hour away from the nearest phone shop otherwise i'd have popped in when it was just the camera not working!

If you tried the advice from guide return it back to point of purchase and get it exchanged.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
Am not sure how she managed it, but the volume display now remains visible always at the top of the phone display and volume is set to 0 and cannot be changed. In addition the back arrow (bottom left) no longer works in any app as it now just tries to close the volume display in the header.
I see a number of people have reported issues with low volume but I could not find anyone else who has the same specific issue with the volume display always showing.
Steps taken to try and resolve this:
Rebooted phone (holding power and volume down)
Backed up the app data etc and did a factory reset
Removed the battery and rebooted
Ensured that the phone had the latest updates
After the first reboot the display did seem to resolve itself until I then clicked on the volume controls on the side of the phone. This then caused the volume to go straight down to 0 and then the display stuck and had the same problem again.
Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
Something is obviously wrong but am not sure whether it's a software glitch or an issue wiht the handset.
Can someone help shed some light on this else I'm going to get a lot of earache from the wife soon?
Thanks a lot, Matt

We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Broken lumia 820 screen

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