Broken Nomad Jukebox

Please Help!! I was given an MP3 player for my birthday and it only worked for 2 days!!! it keeps saying '<EM>hardware problem</EM>' and after looking through the manual and trying that way (press reset and press play!) it still doesn't work, Could anyone please help me with this problem?
(the mp3 player was brought off ebay, so i cant send it back to creative)Message Edited by steffieb on 09-06-2005 :46 AM

What player was it exactly?
The "Hardware problem" error, as it suggests, is normally very serious. You ought to contact the eBay person that sold you this to try and resolve it, as it sounds like the player is faulty.

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Zen Xtra Nomad Jukebox suddenly not recognized by Windows XP Netbook

I'm desperately struggling to get my Creative Zen Xtra Nomad Jukebox MP3 player (version .03.02) to be recognized by my computer. (My background is I'm about 4 hours south of my home, temporarily helping my exwife who is slowly dyiing of cancer... [URL"http://www.youtube.com/watch?v=wA67hNO3H4"]http://www.youtube.com/watch?v=wA67hNO3H4[/url] I have two laptops with me, one with XP (and the other rarely used here with Vista.) My main computer, a Dell Desktop running XP, is back at home with most everything else as I live out of a suitcase and do the best I can.... 'nuf said for my situation)
About 3 weeks ago, I hooked my Creative mp3 player up to my MSI netbook, (windows xp and recently updated with all microsoft updates) and noted that the MP3 player was not being recognized by the computer. When plugged into the USB, my computer gave a 'chirp' and would look for hardware for the player, but ultimately it couldn't find it. The DEVICE page of the SYSTEM menu had the Jukebox listed with the nefarious yellow question mark. Though I don't have a CD drive on this computer, I had a portable drive with most of my software with previousl loaded software archived there, including the installation disc for my MP3 player; but none of the drivers or software that I loaded would make a difference. I download all sorts of drivers & firmware updates from the CREATIVE web site, nothing changed. I would remove all the creative software, reload, reload software, hook up the MP3 player, and.... it would recognize the Nomad player but have no way to incorporate drivers for it's use. Even as I directed it to the original 'CD' copied onto my netbook's desktop, my Windows XP with service pack 3 just couldn't do more than let me know that it couldn't quite recognize the player other than identifying what it was.. I could uninstall the device, the drivers; all to no avail.
My incorrect guess at the time was that something internal to the mp3 player was broken and though I was lucky that it still worked as a player without any issues, I just had no way to access the 30Gb of books & lectures. Nor would the Creative Media Source work with it, as it felt that the player was not even hooked up to the computer. So,I bought a new 'used' identical model on ebay, except that the seller had upgraded the firmware and the harddrive. Once I got the new player, it's too, would not be recognized by my MSI netbook. (though it works on the laptop I have running vista).
Last week I gratefully went home for one day to check my mail and attend to a few matters, and upon hooking my original MP3 player to my main desktop, my original MP3 player immedately docked to my computer and was working as it always had?
Now, atleast, I knew the MP3. player was working and functionally intact, and the challenge was completely computer software issues on my netbook, possibly due to some service pack upgrade or the sort.
I've spent several hours, reviewing all sorts of fixes and maneuvers; from blogs and tech support pages, though none made any difference as I changed various settings or softwares on my netbook. I saw lots about Vista not supporting my old firmware (which isn't an issue as my Netbook is XP.. I also saw that Windows Media player might have been the problem, and reverted to WMP 9, then to 0, though stlll no change.
I have never turned to a tech support board before, but I'm very much in need of assistance right now. Please, if you think you can guide me, I would appreciate it.
~Stuart

Thanks for the reply. I sure wish I had a better understanding of this. I will request one more piece of invaluable knowledge from you! My old zen & windows xp computer hum in awesome performance again. Unfortunately, since I thought my old zen was broken, I'm now with this new beast, with the updated firmware 2.0.03. From what I previously read on Boards and Forum pages, this device shouldn't be connected to my XP computer while I'm still using my OLD zen with old firmware. As you mention in the above note, I connect this 'new' Zen to my Vista computer, & it immedately goes into docking mode. I tried loading the newest firmware available for my device (though it doesn't list vista as compatable), and of course, when the mediasource version 3.30.2 loads, it doesn't have a clue that my zen is connected. Only WMP version seems to pay attention, which may not be that bad. But once I was up & running in WMP, I couldn''t seem to create playlists and or even clearly get it to load the Audio Lectures that I have onto it. So, Wise, All Knowing CREATIVE Wizard, any suggestions what I do? Delete WMP? I will hope never to bother you again, once this is solved!!!
But I am tremendously grateful for the assistance. I only spent about an hour in WMP accomplishing nothing, before I realized I should just turn to you, admit my defeat, and hope for insight and practical advice!!!!!
Thanks!!!
~Stuart

Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

Nomad Jukebox 2 schematics

I would like to buy schematics for Nomad Jukebox 2 (D.A.P.) or functional electronic board CT7530 for this type (could be from some old broken player). My electronic board failed and I have 6GB HDD full of my favorite songs (not backuped). Please, help me who is able. Thank you for private message or email to me.

Hi Tomas,
We are unable to provide schematics for that. I'll leave this thread open should any members have any input.
Regards,
Colin-CL

Nomad Jukebox Zen failu

Hello.
I have the 20gb Nomad Jukebox Zen right in front of me, which I am sad to say has given up life and jumped out of the world of the working MP3 players. It just died from one use to another. I was wondering whether I could replace some parts or somehow find out a way to get it working, as this is an awesome player, and the newer ones have broken down too much (I have had four Zen Micro 6gb's and I am but waiting for it to break down again).
Anyway, if anyone has a good idea, please post it! I really want this thing to work again I cannot contact Creative as they have ended support for this product

If the battery is more than a few years old may be time for a new one. Lots of sellers on ebay . A few have the OEM batteries for sale. I would only buy the OEM ones.
? http://cgi.ebay.com/2-Creative-Zen-Xtra-MuVo2-and-NX-Batteries-New_W0QQitemZ20025637078QQihZ00QQcategoryZ8262QQss PageNameZWDVWQQrdZQQcmdZViewItemMessage Edited by coachop94 on 09-26-2008 :36 AMMessage Edited by coachop94 on 09-26-2008 :47 AM

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

Unable To Repair/Update Firmware for a Creative Nomad Jukebox

Hello all,
I've been trying for the past...3 or 4 hours to get my player to work, but it simply refuses to work =P. I sent the problem into Creative, but haven't gotten a response for a couple days now. So, here's a copy-paste of what I sent in that e-mail. If you can think of anything that might help, please don't hesitate to post! I really need your help on this one!
My player's hard dri've recently died, and I received
a replacement from the original store (a CompUSA).
However, my Firmware for the device has failed. I
tried the firmware upgrade for my Zen, but after
a certain number of tries, I gave up. Here is the
list of steps that I followed.
On Zen: Click "Reload OS", let it run, it says
run the firmware upgrader now.
On Computer: "You cannot install this firmware
update with your player's current drivers using
the SB394 connector. To update your player's
firmware, this application will temporarily
replace the current drivers and restore them after
the installation is complete. Continue
installation?", I click Yes. Then it says to
disconnect, and re-connect. I do it.
It shows my version (.2.0), and I'm upgrading/
repairing it to .2.02. When I click "Upgrade", a
warning message pops up and says:
"Your player cannot start up properly. Please
reboot your player and run this application again.
I've done this at least 0 times, and nothing changes. My player is a Nomad Jukebox Zen, the one with a FireWire connection, and like I said,
I've tried this at least 0 times with the same results. Is there a process to completely remove
the firmware on the device, then reinstall it,
or to roll it back or something? Any other ideas
to fix this problem is needed as well.

Bump.

Nomad Jukebox Zen Xtra 60 GB can't be found through Mediasource Organizer

I have been using the Creative Nomad Jukebox Zen Xtra HDD Player since a few years and I have always been satisfied. But recently, I had a massi've computer problem, forcing me to do a complete re-install of Windows XP, without the chance to backup my old XP.
So of course I also needed to reinstall the Nomad Player. However, since I can't find the CD-Rom with the driver, I had to download (almost) everything.
At first I installed the drivers of the player and then I installed the Nomad Explorer (I still had that one on an old HDD). When I start the Nomad Explorer, the player connects and I can see the music that is stored on the player.
However, in the past I never used the Nomad Explorer, I always used Media Source Organizer. I think in the past I had Version 3 and later I updated it to Version 5. So now I went for Version instantly. I downloaded it and installed it. But here it starts to get strange. I closed the Nomad Explorer and disconnected the player, then I installed the Organizer. During the installation, I was told that the organizer can't find any supported devices, I should connect and start the player and try again. So I did. This time, the installation finished itself - but when I startet Media Organizer, it couldn't find my player.
I once read something like that you need at least Windows Media Player 0 or . Since I had 9, I installed 0, but that didn't change a thing.
So, does anyone have an idea what I am doing wrong ? Or maybe I forgot to install some normal Windows stuff, that is required by Media Organizer ? For example, I haven't installed DirectX yet (but I tell you that just as an example, I don't think that it's DirectX related)

You need the Creative Nomad Jukebox? plug-in 5.00.22 for Creative MediaSource5 found here.http://support.creative.com/Products...me=MP3+Players

Creative Nomad Jukebox Zen Xtra Wont appear in the creative mediasource organiz

I plug it into the usb dri've, and it doesnt show up. I look on My Computer, and it shows up as an audio device, and other. I go to my mediasource organizer, and it doesnt show up. I can access it on my computer, but it takes longer and I have no way of organizing my songs. I tried to re-install it, but it still doesnt work. It also doesn't work on my brothers 60gb one. Any help?

hol3_c4t,
Did you install the Nomad Jukebox Type 2 plugin also? If not, go to the download page and install those in order for the MediaSource application to identify the player.
Jason

Transferring tracks from Nomad Jukebox 2 to MUVO with Creative MediaSource Player/Organi

I recently installed Creative MediaSource Player/Organizer . When I transfer tracks from Nomad Jukebox 2 to my MUVO the tracks are transferrred as folders, not tracks (which the MUVO cannot play). How do I get the Nomad Explorer to transfer the MP3s as tracks and not folders? I'd appreciate your help.
P.S. I do not have this problem when I use Creative Playcenter to do a similar tranfer.
Message Edited by rrtash on <SPAN class=date_text>0-3-2006 <SPAN class=time_text>02:27 PM
Message Edited by rrtash on 0-4-2006 2:4 AM

PeeBee wrote:
Does the MuVo work with Nomad Explorer? I didn't think it did.
PB
I'm pretty sure it doesn't. Perhaps there's some confusion with the MuVo Explorer, or plain Windows Explorer.

Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

Yesterday I was very pleased to find that my Creative Zen Xtra (model DAP-HD00) portable media player is a PlaysForSure capable device. Creative Labs, on November 9, 2005, released the Creative Zen Xtra PlaysForSure Firmware v2.0.03. I installed this firmware (I had to install the Creative ZenJukebox Driver v.30.03 first to get Windows to recognize the device). Once the firmware was upgraded, Windows began recognizing the Zen Xtra as a MTP device and life was good. I was able to synchronize it with both Napster To Go and Windows Media Player 0.
After this, I went ahead and installed Windows Media Player Beta, which I just downloaded yesterday as well.
From a functional standpoint, WMP seems to run just fine. However, when I connected the Creative Zen Xtra (with its PlaysForSure firmware), Windows redetected the hardware. It first showed "Creative Jukebox Zen Xtra" in the tooltip, followed by "MTP Device" in the new hardware tooltip. Finally, Windows announced that there was a problem installing my new hardware and that it may not work properly.
Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
Prior to the installation of Windows Media Player, the Creative Zen Xtra showed in device manager with the following characteristics under the heading "Windows Portable Devices":
Name: NOMAD Jukebox Zen XtraDriver Version: 5.2.0.0 dated 8/30/2004Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.3802.3802 built by dnsrv(bld4act)
Windows Media Player changed this to the following (the device now shows up under "Portable Devices"):
Name: MTP DeviceDriver Version: 5.2.5326.4762 dated 2/22/2006Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.5358.4827 (WMP_.060509-2009)C:\Windows\system32\DRIVERS\wudfrd.sys - v6.0.5348.0(winmain(wmbla).0604-339)
The file wudfrd.sys is NOT digitally signed in this case.
As of now, my Zen Xtra is completely unusable on this system, and I need to sync it with my laptop for the time being, which still has WMP 0 installed on it.
Is this a bug with WMP beta? Is it a problem with my firmware? Since this is PlaysForSure compliant firmware, and it worked flawlessly with Napster and WMP 0 (before the MTP driver was updated), it would seem to be a WMP beta issue. I'd like to hear more official confirmation on the subject, however.
Some general details about my system are:
Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
Best regards,Matt

Ok, this worked out accidentally - but happily
I first installed the driver - not the media source - but the driver for the device.
After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
Then I Installed Mediasource 5 - the installation went thru fine.
Does anyone have any recommended updates to install, please also advise what benefits.
Thanks.

Nomad Explorer not detecting Nomad Jukebox Zen Xtra after firmware upgr

<blockquote dir="ltr">From the firmware thread: "The Creative drivers shouldn't make any difference. An MTP device is looking for the Windows Media Player 0 MTP driver (which is installed with WMP0)."[/quote]Is that why my updated Zen Xtras (40G and 60G) are no longer recognized by Nomad Explorer on Windows XP? XP sees them. MediaMonkey sees them (and can synch). (WMP0 is installed, but I haven't tried it.) Nomad Explorer (3.0.0, 22 Sep 2004) says nothing's detected. Is this because I'm still using the latest driver (2.0.00), which the Creative download site says only supports firmware below 2.00.00. (If so, interesting choice by Creative, making us downgrade the driver.)?I wouldn't care, but Nomad Explorer is the only way (I know of) to edit the devices' names and startup bitmaps. And I wouldn't even care so much about the bitmaps, but I really really want to edit the names so that I can tell them apart in MediaMonkey's list of devices. Can we still use Nomad Explorer? Which driver should I be using? Creative's download section is anything but clear:?2.0.00 (8 Oct 2006): Supports XP but the firmware must be below 2.00.00.
.30.03 (3 Sep 2005): Supports XP but was released before firmware 2.0.03, so does it support it's?There's also a legacy OS Driver for Windows 2000 (.0.00, 27 Feb 2006) which specifically says it supports PFS players. Is this what I need? Can we no longer use Nomad Explorer on XP (even though it's listed as a download)?

Thanks, but if the Nomad Explorer requires the suite to work, I'll just have to do without it. The Creative Suite is better than it used to be, but IMO it's still not as good as MediaMonkey. Still, Creative doesn't list the Suite as being required for Explorer to work, so I don't think that's it. From the Download page:?Requirements
Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition<
Creative NOMAD Jukebox 2, 3, Zen, Zen USB2.0, Zen NX, Zen Xtra or Zen Touch<
I'll try the other driver tonight and see if that's it.
Message Edited by skst on 0-0-200702:57 PM

Nomad Jukebox Zen Xtra as Mass Storage Device?

I found an old Nomad Jukebox in my closet and seeing as its pretty obsolete im wondering if there are any firmwares that will allow this to function as a plain usb dri've instead of only being able to sync with specific software.
http://ecx.images-amazon.com/images/I/4KTKWNZNDL.jpg

nosmokingbandit wrote:
Probably Windows 7 more than anything else, but the main reason i would like it to behave like a mass storage device is so i can plug it into my car stereo via usb and play music from it. Sure, i could use the auxillary plug, but i find it easier to navigate to a song using my headunit's controls than the Jukebox's.
Well since that is how you want to use it you could always remove the hardri've format it & use it in a portable hardri've enclosure.Your car stereo does it read an MTP device? What make & model is your car stereo? Do you have access to a XP/Service 2/WMP0 computer?

NOMAD Jukebox Zen Xtra 30gb dri

Hiya,
Sorry if its been asked before, but I installed a new Windows Vista 64bit about a month ago and since then I've searched all over the net trying to find a working driver that will allow me to transfer all of my music that I've collected over the years from my NOMAD Jukebox Zen Xtra30gb to my PC.
It worked fine with XP, but I need a 64bit driver for the USB connector.
Does anyone know where I can download a working driver?
Any help would be great!
Thanks

Does your player have the Plays For Sure Firmware http://support.creative.com/Products...me=MP3+Players If it doesn't do you still have access to a computer with XP

Nomad Jukebox Zen Xtra FIRMWARE PROBL

In the spring of 2005, I bought a 40GB Nomad Jukebox Sen Xtra. It worked for a little over a month without any problems. Since then, it shuts off on its own and?it freezes. For the first time since I bought it, I attempted to load new music onto it. Now whenever I turn it on, it reads "re-building library..." and then it's stuck on "Firmware Problem."? I tried updating?the firmware from the website, but since?my computer no longer recognizes that?the player is?plugged in.
?I welcome any suggestions for this problem. Please help me so I can stop regretting my decision to buy this...

Kayla24?Looks like you're going to have to start regretting buying something?made by?Creative. There are oodles of stories on these boards regarding software problems and creative mp3 players. Creative have published ?'updates' that effecti'vely disable players but will not take any action unless the machine is still under warranty. The last e-mail I got from tech support said 'We know the firmware [update] disabled your machine, but unless it is still in warranty there is nothing we will do about it."? It was a Zen Xtra 30GB, it's now a paperweight. If your's still turns on, try reinstalling the firmware on a old pc/laptop that has never had Windows Media on it, but has been updated to media player 0. This sometimes works - otherwise join the crowds and get an i-pod. At least they work - and Apple fix 'em when they break 'em.

Broken Nomad Jukebox

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