Broken Phone and the Cloud

My phone just recently broke about a week and a half ago and I am trying to get my things from my cloud, to my computer so I can save them to my external, however I cannot figure out how to do this? Can anyone help?? Broken Samsung Galaxy SIII user...

@mamaicooter,
A broken phone is never a fun time! You can download the Verizon Cloud desktop app here http://vz.to/IsygQ6 and back up the Verizon Cloud content to your computer.
You can also wait until you activate the new phone on your line and just sync the content back to your phone from the cloud.
JohnB_VZW
Follow us on Twitter @VZWSupport

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I want only SOME music on my phone and the cloud is making this hard

I am trying to get all of the music I do not want off my phone.
I have deleted all of the song files, but now I need to delete the cloud-based song that are showing up so that I can add back in only what I want.
When I try to manually manage the songs on my phone, most of the songs are grayed out and none of the selct check boxes are available for me to remove....I have some music showing up I do not want to reference on shuffle and would rather just remove them off my phone entirely and leave them in my library.
Help~
Thanks,
Jen

Settings>Music>Show All>Off

I have all my music in iTunes and have "Music Match" turned on. Apparently, I also have music on my iPhone 5. I need to free up space on my iPhone. If I delete the music on my phone, will it still be available to me on my phone via the cloud?

I have all my music in iTunes and have "Music Match" turned on. Apparently, I also have music on my iPhone 5. I need to free up space on my iPhone. If I delete the music on my iPhone, will it still be available to me on my phone via the cloud?
The same is true for photo's. I have too many photo's on my phone taking up space. Now I realize I can remove a lot of the photo's via sync options, but ...

This can happen if iTunes gets confused about what is and isn't on the device. These steps should resolve.
Backup the device.
Restore as a new device.
Restore the backup made earlier.
tt2

I cannot delete music off my phone... I have gone to settings and the cloud stuff is gone. but when I try to swipe left to right or right to left to delete songs I want off my phone, it just plays the song!!!! How do I seriously delete music now?

I cannot delete music off my phone... I have gone to settings and the cloud stuff is gone. but when I try to swipe left to right or right to left to delete songs I want off my phone, it just plays the song!!!! How do I seriously delete music now??

Figured it out.

All I want is all my contacts on my phone and the same on my iMac, but no, that's too much to ask, instead I get everything doubled up on the phone and everything doubled up (triple in some cases) on the iMac, why does it do this? and more importantly how

All I want is all my contacts on my phone and the same on my iMac, but no, that's too much to ask, instead I get everything doubled up on the phone and everything doubled up (triple in some cases) on the iMac, why does it do this? and more importantly how can I stop it? Thanks

Look under system preferences on the mac at what is be controlled? Look at Mail, Contacts, Calendars. How many accounts are managing contacts? Just the cloud? the cloud and gmail? or cloud, gmail, yahoo, and exchange? If you have more than one contact account, then you will have different contact lists, if John Smith shows up in more than one of your contact lists, you will have multiple entries.
Pick a contact list that is your master, (I use iCloud), only turn on contact syncing for it. The same for your phone. Spend some time on the iCloud webset (www.icloud.com) and work on your contact list there. Clean it up, remove duplicates, etc...Changes will auto sync back to all your devices. Life gets much simplier.
Just remember, if you sync different contacts lists and a large number of people appear in your different lists, then they will appear as duplicates.

I have an iphone 4 for verizon and i am going to switch phones and get a droid motorolla 4g phone and the droid doesnt have a sim card. does my iphone 4 have a sim card that i can put in the droid? can i buy sim cards separately online for the droid?

i have an iphone 4 for verizon and i am going to switch phones and get a droid motorolla 4g phone and the droid doesnt have a sim card. does my iphone 4 have a sim card that i can put in the droid? can i buy sim cards separately online for the droid?

Brandon2184 wrote:
The iPhone 4 uses a "Nano SIM"
The CDMA iPhone 4 does not use a SIM at all. There is no SIM slot. It is a pure CDMA phone.

I have an iPhone sync'd to my iTunes. My boyfriend has his own iPhone with his iTunes account set up within it. We want to sync his iPhone to my iTunes account on the PC but we wnt to retain everything from both phones and the iTunes account. Help?!?!

I have an iPhone sync'd to my iTunes. My boyfriend has his own iPhone with his iTunes account set up within it. We want to sync his iPhone to my iTunes account on the PC but we want to retain everything from both phones and the iTunes account. Is this possible? Help!

zoe1713 wrote:
Is this possible?
No. If you connect his phone to your iTunes account/computer, ALL iTunes content on his phone will be erased. By design, iPhone syncs or manually manages iTunes content with ONE computer at a time.

Hi...i bought the new iphone 4 and would like to ask how can i transfer all my data from my old iphone to the new one? If I will do "synchronization" through itunes with the old phone and the plug in the new one will that be the case?

Hi...i bought the new iphone 4 and would like to ask how can i transfer all my data from my old iphone to the new one? If I will do "synchronization" through itunes with the old phone and the plug in the new one will that be the case?

Follow the instructions in this article to transfer your info: iPhone: Transferring information from your current iPhone to a new iPhone

I can't print using airprint from my iPhone 4. Everything with the phone and the printer and router are up to date. I can print from my iPad 2 with no problems. What's wrong with the iPhone 4?

I can't print using airprint from my iPhone 4. Everything with the phone and the printer and router are up to date. I can print from my iPad 2 with no problems. What's wrong with the iPhone 4?

I just wanted to leave a note that it's working now. I'm not sure if it was the latest iTunes update that got it working or that i decided to start a new library instead of using the one i had backed up on Windows 8 (it didn't occur to me to check using the old library when i re-installed iTunes). But if anyone is having this problem, it might be worth trying again with a new installation of iTunes to see if the latest update works for you, and if not, try using a fresh library instead of a backup (by fresh library i mean discard your old library completely and start a new library, not just restore as new iPhone, a whole new library).

I lost my phone and the location service is off. Is it possible to turn it on from another device?

I lost my phone and the location service is off. Is it possible to turn it on from another device?

No.

Is it possible to enter the lock screen with itunes or something else because i've damaged my phone and the touch screen is damaged that i'm not able to unlock it to make a backup on itunes

is it possible to enter the lock screen with itunes or something else because i've damaged my phone and the touch screen is damaged that i'm not able to unlock it to make a backup on itunes ?
it would be very important to put the data from iphone 5 to my new 5s ..
looking forward to get some help
thx

You cant unlock your phone unless you put in your password. It may be possible that the apple store could do something about it.

I had to replace my hard drive and can't get my Photoshop CS2 9.0.2 to activate. I have tried both the phone and the website and have both the serial number

I had to replace my hard drive and can't get my Photoshop CS2 9.0.2 to activate. I have tried both the phone and the website and have both the serial numbers. I can't find a number that works to speak to a live person at Adobe. I need to reduce the pixel size TODAY on some photos and need the program. Is there another way to reduce pixels if I can't get my Photoshop running today?

Intertech Design wrote:
Where do I get the specially assigned serial number????? I don't want to have to purchase anything since I already bought the CS2 and I don't need a newer version.
Follow the prompts at the link provided by Ned.
Everything's there including your new CS2 non-activation download file and your new non-activation serial number.
It's free for existing owners of CS and CS2. Nothing more to purchase.

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?
I recently bought a Samsung Galaxy S4, and my wife has an iphone. We found out that imessage wont come through from her. After we went to the AT&T helpdesk they said that she could turn off imessage on her phone and that I would get texts on my S4. But then so would everyone else who has an iphone. That won't work for everyone in my company that has an iphone. So what I am wondering is- since I recently got this phone, should I get a new number? Or should I contact ATT or contact Apple to try and get this number de-activated? I'm thinking I'll never get into the icloud account that this number is attached to, but maybe someone has some advice on that?
I just sincerely want imessage to work on this phone and I'm willing to take the steps to do that.
Please help

Either one of the two should work - getting new number from carrier or contacting Apple to revoke phone number from imessage system.
That is if your problem is described correctly.

HT4623 I tried to run the new update on my phone and the screen went blank and now the only thing showing is the itunes symbol on the screen with a picture of a charger below that, it wont reset or turn off

I tried to ru nthe new update on my phone and the screen is blank and wont reset the only thing that comes up is the itunes logo and a picture of the charger beneath that how do i fix this so my phone will turn on, this has happened twice before

Hello, djernigan.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeledGet more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

I am trying to set up my new replacement phone and the iCloud account is using my old email that is no longer activated, so I am not able to reset my password in order to set up messaging, etc. What do I do??

I am trying to set up my new replacement phone and the iCloud account is using my old email that is no longer activated, so I am not able to reset my password in order to set up messaging, etc. What do I do??

Try to change your Apple ID back to your old email address (http://appleid.apple.com) in order to set up and activate the phone. After the set up please sign out of iCloud and turn off "Find My iPhone" (Settings > iCloud) - do that on all your devices -, then change your Apple ID to your new address again and then add your iCloud account on you devices again.

Broken Phone and the Cloud

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