Broken screen iPhone Backup

The Genius bar guy told me to make a backup on iTunes from my iPhone 4 before changing my device. I can not go unlock my screen because it is broken and iTunes tells me a message that my device is locked. What should I do to make a backup of my iPhone?

there is no way to back up when the screen is locked in itunes. if you have icloud contacts on there they would be there

Similar Messages

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    how many the cost the broken screen iphone 5?I have garantie

    Warranty does not cover user damage.
    Out of Warranty replacement is $269US or a similar cost in other countries.

  • I need to fix a broken screen. iPhone 5 any ideas?

    I need to fix a broken screen. iPhone 5 any ideas?

    Contact Apple support at the appropriate number from: http://support.apple.com/kb/HE57 and ask about possible screen replacement being offered in the UK for the iPhone 5...in the US that is only done on the iPhone 5, and not at all Apple stores at this time.  Only certain ones are doing so.
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    If your iPod Touch, iPhone, or iPad is Broken
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    Hi All,
    Please help me yesterday my Iphone screen got broken and when i found my information , i saw its under warrenty.Would they fix it or replace it ? Please let me know if any expense is included in this activity except my warranty period.
    Swati

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    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
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    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

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    Sent detail to me ********
    <Personal Information Edited by Host>

    Hey Nuttakarn.f!
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    http://www.apple.com/support/iphone/repair/screen-damage/
    Take care, and thanks for visiting the Apple Support Communities.
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    Take it to Apple or an authorized reseller
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  • Broken screen iPhone 5c

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  • My iPhone 5c has a broken screen and won't let me swipe. I got a new iPhone 5c, but want my stuff to backup to it. I haven't backed my old one up in over a year because the storage is full. How would I back it up to iCloud on a Dell or Toshiba computer?

    My iPhone 5c has a broken screen and won't let me swipe. I got a new iPhone 5c, but want my stuff to back up onto it. I haven't backed up my old one in over a year because there's not enough storage. How would I back up on iCloud to a Dell or Toshiba computer?

    Hi Linda Loo Loo,
    If you have backed up previously to iTunes on a specific computer, even if it has been a while, you may be able to still backup even if you are unable enter the passcode on your iPhone due to a damaged screen. You may find the following article helpful:
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    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
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  • Backup and sync iPhone with broken screen

    I recently dropped my iPhone 5s and broke the display.  The phone itself is fine; I can still hear it receive text messages and emails but the screen iself is blacked out.  I am assuming that it is a hardware problem.  Anyway, my friend tried to reset by pressing the home and power button.  Now, whenever I plug the phone into a charger or my computer, the phone emits an incessant beeping noise every 5 seconds.  What is this noise?  And also, I can no longer use features on my phone like Siri and such after my friend tried to reset the phone.  Is my phone broken?  I cannot really tell if this is a problem that can be fixed with a new screen or if there is something worse wrong with my phone.
    Additionally, I have tried to backup my phone by connecting to my computer but it doesn't allow a backup to take place because it needs a passcode to be entered on the phone itself which, of course, is impossible since my display is broken.  However, I was able to synchronize my phone to my computer.  My question is that, if I get a completely new phone, can I restore to a previous backup and then synchronize to the most recent synchronization?  Also, if you have any knowledge on the other questions, I would greatly appreciate some information.  Thanks!

    convertedluddite wrote:
    Hello,
    I apologise if this is a really stupid question.
    I last backed up my phone a few weeks ago, carried on taking pictures with it etc, and then dropped it, breaking the screen which turned black with a single white line down the middle.
    I can receive calls by guessing where to swipe so it is sort of working.
    A new iPhone is in the post, but I can't back this phone up because I get the following message when I try:
    "iTunes could not back up the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up."
    I have been searching the web, but can't find a way to unlock the phone.
    So (unless anyone has a genius idea, in which case I will love them forever), what will I lose if I don't sync?
    I don't think I should lose the photos I took since my last sync, since Photostream should take care of that, no?
    Many thanks, C
    There is no way for you to backup with a broken screen.
    You will lose whatever wasn't backup.

  • Cannot back up iPhone with broken screen (asking for password).

    So I have pretty much destroyed my phone in a biking accident.  It somewhat functions, but the screen is so badly damaged that I cannot operate it.  It destroyed the frame enough that it cannot read my sim card for what it's worth.  Anyway, I wanted to perform a last backup before I got rid of this thing and it is asking to put in my password on iTunes.  The problem is that I cannot type it in cause my screen is so far gone.  Any options for me?
    Also, is there a way to wipe it clean without using the screen?

    Same thing happened to me: broken screen on iPhone 5; iTunes prompted me to unlock phone when attempting to do a tethered backup & sync; same computer I always did backups/syncs on and didn't need to unlock phone before screen was broken. My solution, because the phone looked otherwise fine (doesn't sound like yours is though) was to remove my girlfriend's iPhone 5's screen and temporarily replace my broken screen with hers (followed iFixit tutorials).  Everything worked (good thing, otherwise I promised I would buy her a new phone) and sync w/ backup started without me having to unlock the phone, then I put the screen back on the original device and now I'm waiting for my iPhone 6 to come 9/19 and I'll restore from backup. So the broken screen was obviously the thing that triggered iTunes to not allow a backup without unlocking. Another sign something was wrong before I swapped screens was when I connected the broken phone to the charger:  I got a repeating charging-bong sound going off at about a three second interval between bongs.

  • IPhone with broken screen can't sync, what will I lose?

    Hello,
    I apologise if this is a really stupid question.
    I last backed up my phone a few weeks ago, carried on taking pictures with it etc, and then dropped it, breaking the screen which turned black with a single white line down the middle.
    I can receive calls by guessing where to swipe so it is sort of working.
    A new iPhone is in the post, but I can't back this phone up because I get the following message when I try:
    "iTunes could not back up the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up."
    I have been searching the web, but can't find a way to unlock the phone.
    So (unless anyone has a genius idea, in which case I will love them forever), what will I lose if I don't sync?
    I don't think I should lose the photos I took since my last sync, since Photostream should take care of that, no?
    Many thanks, C

    convertedluddite wrote:
    Hello,
    I apologise if this is a really stupid question.
    I last backed up my phone a few weeks ago, carried on taking pictures with it etc, and then dropped it, breaking the screen which turned black with a single white line down the middle.
    I can receive calls by guessing where to swipe so it is sort of working.
    A new iPhone is in the post, but I can't back this phone up because I get the following message when I try:
    "iTunes could not back up the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up."
    I have been searching the web, but can't find a way to unlock the phone.
    So (unless anyone has a genius idea, in which case I will love them forever), what will I lose if I don't sync?
    I don't think I should lose the photos I took since my last sync, since Photostream should take care of that, no?
    Many thanks, C
    There is no way for you to backup with a broken screen.
    You will lose whatever wasn't backup.

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