Broken screen on Nokia express 5800

I have a 5800 Nokia Express Music phone that I purchased when i was outside the US a few months back. I am using it in the US now. The screen developed a small crack and when I call Nokia customer service, I am told that they will not replace / repair the unit although it is under warranty. what are my options to get the unit replaced /repaired with no charges since the instrument is under warranty?
Thanks,

I've had the same problem with my fiance's phone, she only had the phone for 4 days and the screen cracked. Got hold of O2 and they said just send it back and we'll give you a replacement, however now we've found out that that information they gave us is incorrect, and that it is going to have to be assessed by an engineer and then repaired, at a cost they are unwilling to tell me.
I asked what criteria the 'engineers' would use to ascertain whether the phone is faulty or broken because of our own fault and they could'nt give me a sraight answer beyond the basis of if there has been damage caused by excessive pressure to the screen, which sounds like, if the screen has broken. This is troubling because I obviously wouldnt send it back unless the screen was broken. The phone has absolutley no damage to it, no scratches to the screen casing or likewise, it broken under conditions which can really be classified as 'less that normal use' as we were really very careful with it. The crack simply developed on its own. Having previously owned a Samsung Pixon which had a larger touchscreen pannel and I've given some quite bad drops to it it has survived fine! Why then is there this problem with the 5800?
If anyone else has had this problem please post on here! the more recognition this gets the better!

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RocknRoll77 wrote:
Seriously?
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Getting the drivers is not the problem. Getting the drivers installed on a laptop with a broken screen...is the problem.
Ok, well sometimes you can't use external monitor to see what is happening in some laptops and the only real way to fix this is to fix the broken screen so you can reformat and resinstall the system again. Those are you only options at this point in time.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

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How would I be able to pull up all of the text messages tat were in my phone over the course of 2 years and back them up to my computer since my phone has a broken screen and can no longer read the mesages.

How would I be able to pull up all of the text messages tat were in my phone over the course of 2 years and back them up to my computer since my phone has a broken screen and can no longer read the mesages.

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Broken screen on Nokia express 5800

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